22
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found in the oven. You can make a note of the number of
your appliance and the telephone number of the after-sales
service in the space below to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list..
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Error message
Possible cause
Remedy/Note
The appliance does not work
The plug is not plugged into the mains.
Plug the plug in
Power cut
Check whether the kitchen light works.
Faulty circuit breaker
Look in the fuse box to make sure that the
fuse for the appliance is OK.
Incorrect operation
Switch off the circuit breaker in the fuse
box. Reconnect it after approx.
10 seconds.
Three zeros flash in the display.
Power cut
Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was accidentally pressed.
Press the "stop" button.
The "start" button was not pressed after the set-
ting was made.
Press the "start" button or clear the setting
by pressing the "stop" button.
The microwave does not work.
The door was not fully closed.
Check whether food remains or foreign
material is trapped in the door.
The "start" button was not pressed.
Press the "start" button.
The food takes longer than usual to
heat up
The microwave power setting was too low.
Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual.
Stir or turn the food during cooking
The turntable is making a scratching
or grinding noise.
There is dirt or a foreign object in the area
around the turntable drive.
Clean the roller ring and recess in the
cooking compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call
the after-sales service.
E no.
FD no.
After-sales service
O
Input voltage
220 - 230 V ,50 Hz
Power consumption
1270 W
Maximum output power
800 W
Microwave frequency
2450 MHz
Fuse
10 A
Dimensions (HxWxD)
appliance
364 x 460 x 333 mm
cooking compartment
194 x 290 x 300 mm
Weight
14 kg
60 cm cabinet frame
382 x 594 x 20 mm
50 cm cabinet frame
382 x 494 x 20 mm
VDE approved
yes
CE mark
yes
This appliance is labelled in accordance with European
Directive 2012/19/EU concerning used electrical and
electronic appliances (waste electrical and electronic
equipment - WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
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