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22

Troubleshooting

After-sales service

Our after-sales service is there for you if your appliance needs 

to be repaired. We will always find the right solution in order to 

avoid unnecessary visits from a service technician.

E number and FD number

When calling us, please give the product number (E no.) and 

the production number (FD no.) so that we can provide you with 

the correct advice. The rating plate bearing these numbers can 

be found in the oven. You can make a note of the number of 

your appliance and the telephone number of the after-sales 

service in the space below to save time should it be required.

Please note that there will be a fee for a visit by a service 

technician in the event of a malfunction, even during the 

warranty period.
Please find the contact data of all countries in the enclosed 

customer service list..
Trust the expertise of the manufacturer, and rest assured that 

the repair will be carried out by trained service technicians 

using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and 

CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose 

of heating food. Class B states that the appliance is suitable for 

private households.

Technical data

Environmentally-friendly disposal

Dispose of packaging in an environmentally-friendly manner.

Error message

Possible cause

Remedy/Note

The appliance does not work

The plug is not plugged into the mains.

Plug the plug in

Power cut

Check whether the kitchen light works.

Faulty circuit breaker

Look in the fuse box to make sure that the 

fuse for the appliance is OK.

Incorrect operation

Switch off the circuit breaker in the fuse 

box. Reconnect it after approx. 

10 seconds.

Three zeros flash in the display.

Power cut

Reset the time.

The appliance is not in operation. A 

cooking time appears in the display.

The rotary selector was accidentally pressed.

Press the "stop" button.

The "start" button was not pressed after the set-

ting was made.

Press the "start" button or clear the setting 

by pressing the "stop" button.

The microwave does not work.

The door was not fully closed.

Check whether food remains or foreign 

material is trapped in the door.

The "start" button was not pressed.

Press the "start" button.

The food takes longer than usual to 

heat up

The microwave power setting was too low.

Select a higher microwave power setting.

You have placed a larger amount of food than 

normal in the appliance.

Double the amount = double the cooking 

time.

The food was colder than usual.

Stir or turn the food during cooking

The turntable is making a scratching 

or grinding noise.

There is dirt or a foreign object in the area 

around the turntable drive.

Clean the roller ring and recess in the 

cooking compartment.

Microwave operation has been can-

celled for no apparent reason.

The microwave has a fault.

If this fault occurs repeatedly, please call 

the after-sales service. 

E no.

 

FD no.

 

After-sales service

O

 

Input voltage

220 - 230 V ,50 Hz

Power consumption

1270 W

Maximum output power

800 W

Microwave frequency

2450 MHz

Fuse

10 A

Dimensions (HxWxD)

­

 appliance

364 x 460 x 333 mm

­

 cooking compartment

194 x 290 x 300 mm

Weight

14 kg

60 cm cabinet frame

382 x 594 x 20 mm

50 cm cabinet frame

382 x 494 x 20 mm

VDE approved

yes

CE mark

yes

This appliance is labelled in accordance with European 

Directive 2012/19/EU concerning used electrical and 

electronic appliances (waste electrical and electronic 

equipment - WEEE). The guideline determines the 

framework for the return and recycling of used 

appliances as applicable throughout the EU.

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