9
5
VP 5220
If the noted defect is not removable, or if the custom-
er becomes entitled to replacement of the product or
a part thereof, yet the replacement is not possible,
for example due to the product having been sold
out, the customer has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new product (re-
placement) or to replacement of a part of the product
even if the defect can be removed, provided they can-
not properly use the product due to repeated occur-
rence of the defect or due to a high number of such de-
fects. In such a case, the customer also has the right to
return the product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reason-
able discount if a new defect-free product cannot
be supplied to them, or if a product part cannot be
replaced or the product repaired unless the situation
is remedied within a reasonable time limit, or if rem-
edying the situation would create major discomfort
on the part of the customer.
The seller, authorised service centre or a staff member
authorised by them must decide about each complaint
immediately or within three business days in complicat-
ed cases. This term does not include areasonable period
of time, depending on the type of product concerned,
required for the defect to be assessed by an expert.
A
complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint filing date, unless
the seller and the customer agree on a
later deadline.
On returning the product (withdrawing from the
contract) the customer must return any accessories
and
documents supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product
replaced as part of a
repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark
: Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565
01 Choceň
Czech Republic
tel.: +420 465
471
40
0
fax +420 465
473
304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
Product data
Model:
Production number:
Date of purchase:
Seal and signature of vendor:
