Compuprint 9060-LA, User Manual

Page: 146 / 177

142
Printing Problems and Solutions
Symptoms Possible Cause Action/Resolution
Ribbon cartridge is not
installed. Install the ribbon cartridge. See Step 2 in the
Quick Reference Guide. Printer not printing.
Print head carriage
moves.
Ribbon is not properly
installed. Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the Quick Reference
Guide.
Print head is not close
enough to the paper. Check the
PRINT GAP
Option setting in Set-Up.
See "S
S
S
e
e
e
t
t
t
t
t
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n
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P
P
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g
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M
M
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o
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d
d
d
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s
s
s
".
If the
PRINT GAP
Option is set to
Auto.
adjust.
, check the
AUTO. GAP OFFSET
Option
setting in Set-Up. See "S
S
S
e
e
e
t
t
t
t
t
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P
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M
M
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o
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".
Poor print quality. Paper type is not correct. Use paper conforming to the paper
specifications. See "P
P
P
a
a
a
p
p
p
e
e
e
r
r
r
S
S
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p
p
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t
t
t
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o
o
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n
n
n
s
s
s
".
Ribbon cartridge type is not
correct. Use a
&3*
ribbon cartridge. See "Supplies and
Options Order Numbers" in the Quick Reference
Guide.
Ribbon is not properly
installed. Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the Quick Reference
Guide.
Ribbon is worn or defective. Replace the ribbon cartridge. See "R
R
R
e
e
e
p
p
p
l
l
l
a
a
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c
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R
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b
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C
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".
Ribbon is jammed. Turn the ribbon feed knob to release the ribbon.
If the ribbon feed is stuck, replace the ribbon
cartridge. See "R
R
R
e
e
e
p
p
p
l
l
l
a
a
a
c
c
c
i
i
i
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t
t
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h
h
h
e
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R
R
R
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b
b
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b
b
b
o
o
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n
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C
C
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a
a
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r
r
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t
t
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r
r
r
i
i
i
d
d
d
g
g
g
e
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".
Print head is not properly
set (print head is too close or
too far). Check the
PRINT GAP
Option setting in Set-Up.
See "S
S
S
e
e
e
t
t
t
t
t
t
i
i
i
n
n
n
g
g
g
t
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P
P
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g
g
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M
M
M
o
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d
d
d
e
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e
s
s
s
".