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3-1

Compaq ProLiant 800 Servers Maintenance and Service Guide

Chapter 3

Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:

■

Default Configuration

■

Access to Compaq Utilities

■

Power-On Self-Test (POST)

■

Diagnostics Software

■

Drive Array Advanced Diagnostics (DAAD)

■

Integrated Management Log

■

Rapid Recovery Services

■

Remote Service Features

■

ROMPaq

■

Compaq Insight Manager

Summary of Contents for Proliant 800

Page 1: ...t 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Maintenance and Service Guide First Edition September 1998 Part Number 320984 001 Spare Part Number 320981 001 Compaq Computer Corporation ...

Page 2: ...q Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Deskpro Fastart Compaq Insight Manager Systempro Systempro LT ProLiant ROMPaq QVision SmartStart NetFlex QuickFind PaqFax ProSignia register...

Page 3: ... 2 1 Symbols in Equipment 2 2 Preparation Procedures 2 2 Server Warnings and Precautions 2 3 Front Bezel Door 2 4 Left Side Access Panel 2 5 Feet 2 6 U Channel Access Panel 2 7 Top Access Panel 2 8 Removable Media and Mass Storage Devices 2 9 Non Hot Plug Drive Cage 2 10 IDE CD ROM Drive 2 11 1 44 MB Diskette Drive 2 12 Cable Folding and Routing Diagrams 2 13 Riser Board with Tray 2 15 I O Fan Ass...

Page 4: ...roller Test Error Codes 3 29 Compaq Network Interface Boards Test Error Codes 3 30 SCSI Hard Drive Test Error Codes 3 31 SCSI IDE CD ROM Drive Test Error Codes 3 31 SCSI Tape Drive Test Error Codes 3 32 Server Manager R Board Test Error Codes 3 32 Pointing Device Interface Test Error Codes 3 33 Drive Array Advanced Diagnostics DAAD 3 34 Starting DAAD 3 35 DAAD Diagnostic Messages 3 36 Integrated M...

Page 5: ...stem Maintenance Switch 4 4 Bus Core Frequency Switch 4 5 Jumpers 4 7 LEDs 4 8 Power LEDs 4 8 Network Interface Controller LEDs 4 9 Chapter 5 Physical Operating and Performance Specifications System Unit 5 2 Power Supply 5 3 SDRAM Dual Inline Memory Module DIMM 5 4 1 44 MB Diskette Drive 5 4 IDE CD ROM Drive 5 5 Diskette Drive Cable 5 6 IDE CD ROM Drive Cable 5 6 Wide SCSI Cable 5 7 SCSI Drive Pow...

Page 6: ... could result in damage to equipment or loss of information IMPORTANT Presents clarifying information or specific instructions NOTE Presents commentary sidelights or interesting points of information Compaq Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly m...

Page 7: ...signed to be electrically grounded To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Where to Go for Additional Help In addition to this guide the following information sources are available User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Do...

Page 8: ...arts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 800 Servers See Table 1 1 for the names of referenced spare parts Mechanical Parts Exploded View 2c 2b 2a 4 1 3 5 Figure 1 1 ProLiant 800 Servers mechanical parts exploded view ...

Page 9: ...1 2 Illustrated Parts Catalog System Components Exploded View 9 7 13 18 19 17 12 16 1 6 5 14 15 8 Figure 1 2 ProLiant 800 Servers system components exploded view ...

Page 10: ...ment Battery 4 5 V 160274 001 8 Power Switch and Cable Assembly 320974 001 9 Processor with Heat Sink 350 100 313623 001 10 Processor with Heat Sink 400 100 313624 001 11 Processor with Heat Sink 450 100 179780 001 12 Processor Power Module 327660 001 13 Processor Retention Bracket 333575 001 BOARDS 14 System Board 320978 001 15 Riser Board with Tray 320977 001 FANS 16 I O Fan Assembly 327308 001 ...

Page 11: ... 001 28 128 MB DIMM SDRAM Reg 100 MHz 317756 001 29 256 MB DIMM SDRAM Reg 100 MHz 317749 001 30 9 1 GB Non Pluggable Wide Ultra 1 6 inch Hard Drive 199886 001 31 9 1 GB Non Pluggable Fast SCSI 2 Hard Drive 199885 001 32 4 3 GB Non Pluggable Wide Ultra 1 inch Hard Drive 242606 001 33 4 3 GB Non Pluggable Fast Wide SCSI 2 Hard Drive 199599 001 34 4 3 GB Non Pluggable Fast SCSI 2 Hard Drive 199585 00...

Page 12: ...ricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover ...

Page 13: ...elecommunications connectors into this receptacle CLASS 1 LASER PRODUCT WARNING This label or equivalent is located on the surface of your CD ROM drive This label indicates that the product is classified as a CLASS 1 LASER PRODUCT Preparation Procedures Before beginning any of the removal and replacement procedures for non hot plug devices 1 Turn off the server 2 Disconnect the AC power cord from ...

Page 14: ...unded earthed electrical outlet that is easily accessible at all times Disconnect power from the server by unplugging the power cord from either the electrical outlet or the server CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes a...

Page 15: ...ower to rack To access the front of the server open the front bezel door To remove the front bezel door 1 Unlock the front bezel door 2 Open the front bezel door 3 Lift up the front bezel door then pull it away from the chassis COMPACT Figure 2 1 Removing the front bezel door Reverse steps 1 through 3 to replace the front bezel door ...

Page 16: ...m components to cool before touching them NOTE The illustration below shows the tower model Procedures are the same for the rack mountable model when removed from the rack 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Unlock and open the front bezel door 3 Loosen the two thumbscrews securing the left side access panel to the front of the chassis 4 Slide ...

Page 17: ...ation procedures See Preparation Procedures earlier in this chapter 2 Remove the front bezel door See Front Bezel Door earlier in this chapter 3 Place the server on its left side 4 Remove the T 15 screw from each foot 5 Pivot each foot down then pull it off the base of the chassis 1 2 3 Figure 2 3 Removing the feet from the chassis Reverse steps 1 through 5 to replace the feet Make sure each foot ...

Page 18: ...eparation Procedures earlier in this chapter 2 Remove the front bezel door See Front Bezel Door earlier in this chapter 3 Remove the feet on the base of the U channel access panel See Feet earlier in this chapter 4 Remove the two T 15 screws securing the U channel access panel to the front of the chassis 5 Pull the U channel access panel back then away from the chassis Figure 2 4 Removing the U ch...

Page 19: ...low the internal system components to cool before touching them To remove the top access panel 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Unlock and open the front bezel door 3 Loosen the thumbscrew securing the top access panel to the chassis 4 Slide the top access panel back then away from the chassis Figure 2 5 Removing the top access panel Reverse...

Page 20: ...d two open bays The open bays may be used for a second CD ROM drive tape drives hard drives or any SCSI device The four mass storage bays can contain 1 inch or 1 6 inch non hot plug drives Figure 2 6 and Table 2 1 depict the standard drive configuration 0 0 1 1 2 2 3 4 5 B A Figure 2 6 Removable media and mass storage device bays Table 2 1 Description of Removable Media and Mass Storage Device Bay...

Page 21: ...t Bezel Door earlier in this chapter 3 Remove the left side access panel See Left Side Access Panel earlier in this chapter 4 Disconnect all cables from any installed drives in the drive cage 5 Remove the four T 15 screws that secure the drive cage to the chassis 6 Slide the drive cage out the front of the chassis Figure 2 7 Removing the non hot plug drive cage Reverse steps 1 through 6 to replace...

Page 22: ...ration procedures See Preparation Procedures earlier in this chapter 2 Remove the left side access panel See Left Side Access Panel earlier in this chapter 3 Remove the two T 15 screws and washers from the front of the drive 4 Disconnect all cables from the CD ROM drive 5 Slide the CD ROM drive out the front of the chassis COMPACT Figure 2 8 Removing the IDE CD ROM drive Reverse steps 1 through 5 ...

Page 23: ... Preparation Procedures earlier in this chapter 2 Remove the top cover See Top Cover earlier in this chapter 3 Disconnect all cables from the diskette drive 4 Remove the two T 15 screws and washers from the front of the drive 5 Slide the diskette drive out the front of the chassis COMPACT Figure 2 9 Removing the 1 44 MB diskette drive Reverse steps 1 through 5 to replace the 1 44 MB diskette drive...

Page 24: ...2 13 Compaq ProLiant 800 Servers Maintenance and Service Guide Cable Folding and Routing Diagrams Figure 2 10 IDE CD ROM drive cable Figure 2 11 1 44 MB diskette drive cable ...

Page 25: ...2 14 Removal and Replacement Procedures Figure 2 12 Hard drive cage cable Wide SCSI cable ...

Page 26: ...th tray seats any installed PCI and ISA boards Figure 2 13 depicts the layout of the PCI and PCI ISA slots on the riser board 1 2 Figure 2 13 Riser board expansion board slots Table 2 2 Riser Board Expansion Board Slot Descriptions Slot Description PCI ISA expansion board slots PCI expansion board slots ...

Page 27: ...l See Top Access Panel earlier in this chapter 3 Disconnect all cables from the expansion boards 4 Remove the side access panel See Side Access Panel earlier in this chapter 5 Remove any installed boards Place them on a non conductive work surface 6 Remove the retaining screws 7 Slide the riser board out the side of the chassis Figure 2 14 Removing the riser board Reverse steps 1 through 7 to repl...

Page 28: ...ee Preparation Procedures earlier in this chapter 2 Remove the top cover See Top Cover earlier in this chapter 3 Loosen the single thumbscrew securing the I O fan assembly to the chassis 4 Tilt the top of the fan assembly forward then away from the chassis 5 Disconnect the fan assembly power cable 1 2 3 Figure 2 15 Removing the I O fan assembly Reverse steps 1 through 5 to replace the I O fan asse...

Page 29: ... Preparation Procedures earlier in this chapter 2 Remove the left side access panel See Left Side Access Panel earlier in this chapter 3 Remove the four T 15 screws securing the processor fan to the chassis 4 Pull the processor fan forward slightly then out the side of the server Figure 2 16 Removing the processor fan Reverse steps 1 through 4 to replace the processor fan ...

Page 30: ...o reduce the risk of injury from electrical shock hazards do not open this enclosure 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the top cover See Top Cover earlier in this chapter 3 Disconnect all cables from the power switch and cable assembly 4 Remove the single T 15 screw that secures the power switch and cable assembly to the chassis 5 Slid...

Page 31: ...res See Preparation Procedures earlier in this chapter 2 Remove the left side access panel See Left Side Access Panel earlier in this chapter 3 Push in the latches on each side of the processor until you hear two clicks This locks the tabs in the open position 4 Lift the processor from the system board 2 1 Figure 2 18 Removing the processor Reverse steps 1 through 4 to replace the processor ...

Page 32: ... retention bracket 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the processor from the system board See Processor earlier in this chapter 3 Remove the four T 15 screws then lift the processor retention bracket from the system board Figure 2 19 Removing the processor retention bracket Reverse steps 1 through 3 to replace the processor retention br...

Page 33: ...reparation Procedures earlier in this chapter 2 Pull back the clips at each end of the processor power module 3 Lift the processor power module from the system board 1 2 Figure 2 20 Removing the processor power module Reverse steps 1 through 3 to replace a processor power module The clips on the processor power module will snap into a locked position automatically when the processor power module i...

Page 34: ...ce Guide Memory Compaq ProLiant 800 Servers ship standard with 64 MB 1 DIMM of memory installed on the system board in socket 4 Memory is expandable to a maximum of 1GB when using four 256 MB DIMMs 1 2 3 4 Figure 2 21 SDRAM DIMM sockets on the system board ...

Page 35: ...M DIMMs To remove an SDRAM DIMM 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Push the levers at each end of the memory module 3 Pull the module from the board 1 2 1 Figure 2 22 Removing a SDRAM DIMM from the system board Reverse steps 1 through 3 to replace the SDRAM DIMM Memory modules can be installed in one way only Match the notch on the module with...

Page 36: ...in slot 4 J19 Any combination of SDRAM DIMMs can be used Table 2 3 Examples of SDRAM DIMM Upgrade Combinations Total Memory Slot 1 Slot 2 Slot 3 Slot 4 64 MB 32 MB 32 MB 64 MB 64 MB 32 MB 96 MB 64 MB 128 MB 64 MB 64 MB 240 MB 64 MB 128 MB 256 MB 128 MB 128 MB 32 MB 256 MB 64 MB 64 MB 64 MB 64 MB 384 MB 64 MB 64 MB 128 MB 128 MB 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 256 MB 256 MB 256 MB 256 MB ...

Page 37: ...res earlier in this chapter 2 Remove the left side access panel See Left Side Access Panel earlier in this chapter 3 Disconnect all cables from the power supply 4 Remove the four T 15 screws securing the power supply to the back of the chassis 5 Pull the power supply out the side of the chassis 2 1 Figure 2 23 Removing the power supply Reverse steps 1 through 5 to replace the power supply ...

Page 38: ...chapter 3 Remove the adhesive backing from the hook and loop fastener strip Place the battery and the hook and loop fastener strip on the system board close to the lithium battery 4 Connect the external replacement battery cable connector to battery header E2 on the system board The connector should fit over pins 4 5 and 7 5 Move the jumper from pins 1 and 2 to pins 2 and 3 2 1 3 Figure 2 24 Insta...

Page 39: ...ware diagnostic tools available for all Compaq server products The sections in this chapter are Default Configuration Access to Compaq Utilities Power On Self Test POST Diagnostics Software Drive Array Advanced Diagnostics DAAD Integrated Management Log Rapid Recovery Services Remote Service Features ROMPaq Compaq Insight Manager ...

Page 40: ...system The system will reboot if any operating system dependent configurations have changed with the new operating system selection If the selected operating system dependent configurations are the same as the current configurations the system will boot normally If you enter a wrong choice on subsequent re boots you may change your operating system Utilities Access The Compaq SmartStart and Suppor...

Page 41: ...rom the SmartStart and Support Software CD To create diskette versions of the utilities from the CD 1 Boot the Compaq SmartStart and Support Software CD 2 From the Compaq System Utilities screen select Create Support Software à Next 3 Select the diskette you would like to create from the list then follow the instructions on the screen Run the utilities from the Compaq SmartStart and Support Softwa...

Page 42: ...sts the steps necessary to correct the problem After completing each step run the Diagnostics program to verify whether the error condition has been corrected If the error code reappears perform the next step then run the Diagnostics program again Follow this procedure until Diagnostics no longer detects an error condition Table 3 1 POST Error Messages Error Code Audible Beeps L Long S Short Proba...

Page 43: ...ller is in PCI slot on the secondary bus Move video controller to a PCI slot on the primary PCI bus 173 Slot ID Mismatch None Board replaced configuration not updated Run the System Configuration Utility and correct 174 Configuration Slot Mismatch Device Not Found None EISA or PCI board not found Run the System Configuration Utility and correct 175 Configuration Slot Mismatch Device Found None EIS...

Page 44: ...too slow where xx00 expansion board SIMMs are too slow or 00yy system board SIMMs are too slow xx and yy have corresponding bit set The speed of the memory modules must be 60 ns Verify the speed of the memory modules installed and replace 210 Invalid Memory Configuration Detected System halted None Maximum amount of memory exceeded Verify installed memory does not exceed 1 GB 211 Cache Switch Set ...

Page 45: ...keyboard is attached 2 Run Diagnostics to determine which is in error 3 Replace the part indicated 40X Parallel Port X Address Assignment Conflict 2S Both external and internal ports are assigned to parallel port X Run the System Configuration Utility and correct 402 Monochrome Adapter Failure 1L 2S Monochrome display controller Replace the monochrome display controller 501 Display Adapter Failure...

Page 46: ...ce failed assembly as indicated 1610 Temperature violation detected Waiting for system to cool 2S Ambient system temperature too hot Check fan in system environment 1611 Fan fan description failure detected 2S Required fan has failed Check fans 1611 Fan fan description not present 2S Fan not present Make sure fans are plugged in 1612 Primary power supply failure 2S Primary power supply has failed ...

Page 47: ...ystem halted None System attempted to perform a virtual mode disk operation without virtual mode memory services Use fixed disk device driver that supports virtual mode memory services 1705 Locked SCSI Bus Detected System halted None SCSI bus failure Run Diagnostics Replace failed assembly as indicated 1730 Fixed Disk 0 does not support DMA Mode None Fixed disk drive error Run the System Configura...

Page 48: ...a Recovery to complete as indicated 1765 Slot x Drive Array Option ROM Appears to Conflict With an ISA Card ISA cards with 16 bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART 2 E 8 bit Option ROM due to EISA bus limitations Please remove or reconfigure your ISA card Remove or reconfigure conflicting ISA cards Disable shared memory on any ISA network cards that ma...

Page 49: ...ss Assignment Conflict None Address Assignment Conflict Internal and external hard drive controllers are both assigned to the secondary address Run the System Configuration Utility and correct 1773 Primary Fixed Disk Port Assignment Conflict None Fixed disk drive error Run the System Configuration Utility and correct 1774 Slot x Drive Array Obsolete data found in Array Accelerator Select F1 to dis...

Page 50: ...e None Hard drive format error Run Diagnostics Replace failed assembly as indicated 1782 Disk Controller Failure None Hard disk drive circuitry error Run Diagnostics Replace failed assembly as indicated 1784 Drive Array Drive Failure Physical Drive None Defective drive and or cables Check for loose cables Replace defective drive X and or cable s 1785 Drive Array not Configured None Configuration e...

Page 51: ...rray will remain disabled Select F2 to reset configuration all data will be lost None Drives are not installed in their original positions so the drives have been disabled See note below Reinstall the drives correctly as indicated Press F1 to restart the computer with the drive array disabled Or Press F2 to use the drives as configured and lose all the data on them NOTE The 1788 error message migh...

Page 52: ...on Error None Hard drive error or wrong drive type Run the System Configuration Utility and Diagnostics and correct 1791 Disk 1 Error None Hard drive error or wrong drive type Run the System Configuration Utility and Diagnostics and correct 1792 Drive Array Reports Valid Data Found in Array Accelerator Data will automatically be written to drive array None This indicates that while the system was ...

Page 53: ...rator board if batteries do not recharge within 36 power on hours 1795 Drive Array Array Accelerator Configuration Error Data does not correspond to this drive array Array Accelerator is temporarily disabled None This indicates that while the system was in use power was interrupted while data was in the Array Accelerator memory The data stored in the Array Accelerator does not correspond to this d...

Page 54: ...ct F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None Volume failed due to loss of data in posted writes memory Press F1 to continue with logical drives disabled or F2 to accept data loss and re enable logical drive Beeps only 2 Long 2 Short 2L 2S Power is cycled Temperature too hot Processor fan not installed or spinning Check fans Run S...

Page 55: ...the Diagnostics software recognizes a problem These error codes listed in tables 3 2 through 3 20 help identify possible defective subassemblies In each case the Recommended Action column lists the steps necessary to correct the problem After completing each step run the Diagnostics program to verify whether the error condition has been corrected If the error code reappears perform the next step t...

Page 56: ...ars at the top of the screen during POST Press F10 for System Partition Utilities IMPORTANT The text appears for only two seconds If you do not press F10 during this time you must reboot the server 3 From the System Configuration Main Menu select Diagnostics and Utilities If errors are detected in your Server Health Log the Diagnostics Utility automatically displays the following screen message CA...

Page 57: ...rd and retest 110 xx 111 xx 112 xx 113 xx Programmable timer load data test failed Refresh detect test failed Speed test slow mode out of range Protected mode test failed For error codes 110 xx through 113 xx replace the system board and retest 114 xx Speaker test failed 1 Verify the speaker connection and retest 2 Replace the speaker and retest 3 Replace the system board and retest 116 xx Cache t...

Page 58: ...ite read test failed Memory address test failed Walking I O test failed Increment pattern test failed The following steps apply to error codes 203 xx through 210 xx 1 Replace the memory module and retest 2 Replace the processor board and retest 3 Replace the memory expansion board and retest 207 xx Invalid memory configuration check DIMM installation DIMMs installed have 8K refresh Replace DIMMs 2...

Page 59: ...board and retest 3 Replace the system board and retest Parallel Printer Test Error Codes The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions Table 3 5 Parallel Printer Test Error Codes Error Code Description Recommended Action 401 xx 402 xx 403 xx 498 xx Printer failed or not connected Printer data register failed Printer patt...

Page 60: ...e test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test faile...

Page 61: ...Diskette change line test failed Pin 34 is not cut on 360 KB diskette drive Diskette type error Diskette drive speed not within limits 1 Replace the diskette and retest 2 Check and or replace the diskette power and signal cables and retest 3 Replace the diskette drive and retest 4 Replace the system board and retest 699 xx Diskette drive media ID error 1 Replace the media and retest 2 Run the Conf...

Page 62: ...plicable and retest 3 Replace the system board and retest Modem Communications Test Error Codes The 1200 series of Diagnostic error codes identifies failures with the modem s Table 3 10 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx 1202 xx 1203 xx 1204 xx 1206 xx 1210 xx Modem internal loopback test failed Modem time out test failed Modem external terminat...

Page 63: ...pes test failed Fixed disk format test failed Fixed disk read test failed Fixed disk write read compare test failed Fixed disk random seek test failed Fixed disk controller test failed Fixed disk format bad track test failed Fixed disk reset controller test failed Fixed disk park head test failed Fixed disk head select test failed Fixed disk conditional format test failed Fixed disk ECC test faile...

Page 64: ...xx 1901 xx 1902 xx 1903 xx 1904 xx 1905 xx 1906 xx Tape ID failed Tape servo write failed Tape format failed Tape drive sensor test failed Tape BOT EOT test failed Tape read test failed Tape write read compare test failed 1 Replace the tape cartridge and retest 2 Check and or replace the signal cable and retest 3 Check the switch settings on the adapter board if applicable 4 Replace the tape adapt...

Page 65: ...ed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 320 mode color set 0 test failed Video 320 x 320 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noi...

Page 66: ...ome text mode test failed ECG VGC monochrome graphics mode test failed 640 x 480 graphics test failure 320 x 200 graphics 256 color mode test failure Advanced VGA Controller test failed 132 column Advanced VGA test failed Advanced VGA 256 Color test failed 1 Run the System Configuration Utility 2 Replace the monitor and retest 3 Replace the Advanced VGA board or other video board and retest 4 Repl...

Page 67: ...89 xx Network card ID failed Network card setup failed Network card transmit failed Network card Configuration failed Network card Reset failed Network card Internal failed Network card External failed Network card Open failed 1 Check the controller installation in the EISA slot 2 Check the interrupt type and number setting 3 Check the media connection at the controller and Multistation Access Uni...

Page 68: ...rk card transmit failed Network card configuration failed Network card reset failed Network card internal failed Network card external failed Network card open failed Network card initialization failed Network card internal loopback failed Network card external loopback failed 1 Check the controller installation in the EISA slot 2 Check the interrupt type and number setting 3 Check the media conne...

Page 69: ...d test failed Media load unload test failed 1 Run the System Configuration Utility and verify the drive type 2 Replace the SCSI disk drive signal and power cables and retest 3 Replace the SCSI controller and retest 4 Replace the SCSI disk drive and retest 5 Replace the system board and retest SCSI IDE CD ROM Drive Test Error Codes The 6600 series of Diagnostic error codes identifies failures with ...

Page 70: ... the drive type 2 Replace the SCSI Tape drive signal and power cables and retest 3 Replace the SCSI controller and retest 4 Replace the SCSI Tape drive and retest 5 Replace the system board and retest Server Manager R Board Test Error Codes The 7000 series of Diagnostic error codes identifies failures with the Server Manager R board Table 3 19 Server Manager R Board Test Error Codes Error Code Des...

Page 71: ...dm_ext mdm_ext_int mdm_ext_int mdm c analog Replace the Server Manager R board Enhanced 2400 Baud Integrated Modem and retest 7000 61 7000 62 Voice DTMF Internal Loopback Voice DTMF Internal Loopback Replace the Server Manager R board Voice ROM 7000 78 7000 79 Host ADC Measurements Battery Replace the Server Manager R board battery Pointing Device Interface Test Error Codes The 8600 Diagnostic err...

Page 72: ... controllers in the system Offering a list of all detected problems NOTE Refer to the Drive Array Advanced Diagnostics User Guide found on the SmartStart and Support Software CD for complete details and procedures about this diagnostic tool DAAD works by issuing multiple commands to the array controllers to determine if a problem exists This data can then be saved to a file and in severe situation...

Page 73: ... key to exit without continuing 3 If you continue a Please Wait panel displays indicating that DAAD is identifying the system parameters DAAD gathers all the information it can from all of the array controllers in the system The time it takes to gather this information depends on the size of your system A second Please Wait panel may display to indicate that the utility is identifying the ROM vers...

Page 74: ...ere are many parity errors you may need to replace the array accelerator board Accelerator parity write errors n Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board If there are many parity errors you may need to replace the array accelerator board Accelerator status Permanently disabled Array accelerator board has been permanentl...

Page 75: ... problem usually occurs when there is a problem with the drive s Fix the problem with the drive s Then the controller will be able to write the dirty data to the drives Accelerator status Dirty data detected has reached limit Cache still enabled but writes no longer being posted The number of cache lines containing dirty data that cannot be flushed written to the drives has reached a preset limit ...

Page 76: ...nvolatile RAM has an ID for a different controller from the one physically present in the slot Run the System Configuration Utility Battery X not fully charged Battery is not fully charged Allow 36 hours to recharge them Board not attached Array controller configured for use with array accelerator board but one is not attached Attach array accelerator board to array controller NVRAM configuration ...

Page 77: ...roller firmware is below the latest recommended version Run Options ROMPaq to upgrade the controller to the latest firmware revision Controller firmware needs upgrading DAAD Error 102 Controller is correct however IDA firmware version should be greater than 1 26 Obtain the latest firmware Controller is located in special video slot Controller is installed in slot for special video control signals ...

Page 78: ...le command issued Posted writes have been disabled by the issuing of the Accelerator Disable command This occurred because of an operating system device driver Restart the system Run the System Configuration Utility to reinitialize the array accelerator board Drive bay X needs replacing DAAD Error 102 The 210 megabyte hard drive has firmware version 2 30 or 2 31 Replace the drive Drive Monitoring ...

Page 79: ...ple errors this drive may need to be replaced Drive bay X has loose cable The array controller could not communicate with this drive at power up This drive has not previously failed Check all cable connections first The cables could be bad loose or disconnected Turn on the system and attempt to reconnect signal power cable to the drive If this does not work replace the cable If that does not work ...

Page 80: ...r data from the array controller did not match the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured It could also occur if the firmware on the controller has been upgraded and the System Configuration Utility was not run Check the identify controller data under the Inspect Utility If the...

Page 81: ... X status INTERIM RECOVERY A physical drive in this logical drive has failed The logical drive is operating in interim recovery mode and is vulnerable Replace the failed drive as soon as possible Logical Drive X status LOOSE CABLE DETECTED A physical drive has a cabling problem Turn the system off and attempt to reattach the cable onto the drive If this does not work replace the cable Logical Driv...

Page 82: ...me data from both sides of the mirrored memory Data loss will occur Replace the array accelerator board No configuration for Accelerator Board The array accelerator board has not been configured If the array accelerator board is present run the System Configuration Utility to configure the board if desired SCSI port X drive ID Y firmware needs upgrading Drive s firmware may cause problems and shou...

Page 83: ... may not be OK Check the other error messages for an indication of the problem WARNING Drive Write Cache is enabled on X Drive has its internal write cache enabled The drive may be a third party drive or the drive s operating parameters may have been altered Condition may cause data corruption if power to the drive is interrupted Replace the drive with a Compaq supplied drive or restore the drive ...

Page 84: ...the Integrated Management Display From within Compaq Insight Manager From within Compaq Survey Utility From within IML Management Utility Integrated Management Display The Integrated Management Display is a Liquid Crystal Display LCD panel that presents information directly at the server assisting in diagnosing and servicing the server without a keyboard and monitor Compaq Insight Manager Compaq I...

Page 85: ...nline configuration capture and comparison to maximize server availability It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq website Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility After running the Compaq Survey Utility you can view the IML by loading the output of the utility typically called ...

Page 86: ...n ID 03 END OF EVENT Event Messages Table 3 22 Event Messages Event Type Event Message Machine Environment Fan Failure Fan Inserted Fan Removed Fans Not Redundant Overheat Condition System Fan Failure Fan X Location System Fan Inserted Fan X Location System Fan Removed Fan X Location System Fans Not Redundant System Overheating Zone X Location Main Memory Correctable Error threshold exceeded Uncor...

Page 87: ...figuration Battery Low Power Module Failure Power Modules Not Redundant AC Voltage Problem Power AC Overload System Power Supply Failure Power Supply X System Power Supply Inserted Power Supply X System Power Supply Removed Power Supply X System Power Supplies Hot Redundant Real Time Clock Battery Failing A CPU Power Module System Board Socket X A CPU Power Module Slot X Socket X System Power Modu...

Page 88: ...Reference Library CD SRL Automatic Server Recovery 2 Automatic Server Recovery 2 ASR 2 lets the server restart automatically from the operating system or the Compaq Utilities To use this feature you must use the System Configuration Utility to install Compaq Utilities in the system partition You can tell ASR 2 to restart your server after a critical hardware or software error occurs Using the Comp...

Page 89: ...tempts it places a critical error in the Integrated Management Log starts the server into Compaq Utilities and enables remote access if you configured remote access To use this level of ASR 2 you must configure ASR 2 to load the operating system after restart Attended Recovery For attended recovery ASR 2 performs the following actions Logs the error information to the IML Resets the server Pages y...

Page 90: ...ompaq Insight Manager to view the critical error in the Critical Error Log Run Diagnostics to diagnose and resolve the problem You can configure ASR 2 to restart the server into Compaq Utilities to diagnose the critical error or to start the operating system to return the server to operational status as rapidly as possible When you enable ASR 2 to start the operating system the server tries to sta...

Page 91: ...wn to zero before being reset due to an operating system crash or a server lock up ASR 2 restarts the server into either Compaq Utilities or the operating system as indicated by the System Configuration parameters The default value is 10 minutes The allowable settings are 5 10 20 and 30 minutes For remote and off site unattended servers setting the software error recovery time out for 5 minutes re...

Page 92: ...r boots the Compaq Utilities on the system partition on the hard drive If the server continues experiencing hardware software errors and the number of ASR cycles exceed the specified number of recovery attempts the server logs an error to the Server Health Log or the Integrated Management Log and boots the Compaq Utilities from the system partition on the hard drive If a modem is installed ASR put...

Page 93: ...erver and view the Server Health Logs in servers not supporting the IML remotely by modem in band over the network or directly from the server For modem access you must have either Compaq Insight Manager 2 0 or above or have a VT100 or ANSI terminal type device You may use a standard CRT with VT100 or ANSI emulation capability or you may use a PC with a VT100 or ANSI terminal emulation package The...

Page 94: ...to test the current pager settings Press Enter to dial the pager number and the pager message if present displays You must configure the computer before testing the pager and the Pager Status must be set to Enabled Do not test the pager if you are running remotely and are using only one modem Serial interface COM1 Select the communications port for the modem used by the pager and the remote ASR 2 ...

Page 95: ...col To use IPX network access set Network Protocol to IPX When the system restarts to the Compaq Utilities because of an ASR reset it loads IPX network support This enables remote access via NVT To use IP network access set Network protocol to IP Also make sure to set Network IP address Network IP net mask and Network IP router address When the system restarts to the Compaq Utilities because of an...

Page 96: ... Utility or the System Configuration Utility using a workstation running terminal emulation software such as Compaq Insight Manager or PC Anywhere Booting into the Operating System When you enable ASR 2 to restart into the operating system and a critical error occurs ASR 2 logs the error in the Critical Error Log or IML and restarts the server The system ROM pages the designated administrator then...

Page 97: ...eyboard is locked until you enter the Keyboard Password Select an Administrator Password an option in the System Configuration Utility During attended ASR 2 local or remote you must enter this Administrator Password before any modifications can be made to the server configuration Server Health Logs In some servers Server Health Logs are replaced by the IML if it is supported See Integrated Managem...

Page 98: ...ver Recovery Extended Memory Parity Error The system detected a data error in extended memory following a reset due to the ASR 2 timer expiration Automatic Server Recovery Memory Parity Error The system ROM was unable to allocate enough memory to create a stack Then it was unable to put a message on the screen or continue booting the server Automatic Server Recovery Reset Limit Reached The maximum...

Page 99: ...ftware Generated Interrupt Detected Error Software indicated a system error resulting in a server failure Caution Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level Accompanying data in the log notes if an auto shutdown sequence has been invoked by the operating system Abnormal Program Termination The operating system has encoun...

Page 100: ...s feature lets you determine the level of functionality of an assembly in a system without opening or powering down the unit Table 3 25 Revision History Format Current Revisions Data 10 31 95 System Board Revision 03 Assembly Version 1 Functional Revision Level C Processor 01 Revision 01 Assembly Version 1 Functional Revision Level A Previous Revisions Date 03 System Board Revision 03 Assembly Ver...

Page 101: ...rive if a drive fails To use the reconstruction feature you must configure your server for drive mirroring or data guarding The reconstruction decreases system downtime by allowing rapid recovery to full system operation if a drive fails Network Interface Fault Recovery Tracking This feature tracks over 20 failure indication parameters such as alignment errors lost frames and frame copy errors of ...

Page 102: ...when the cursor moves to the upper right corner of the monitor Server Restart Provides the ability to restart the server remotely from Compaq Insight Manager while the operating system is running Allows the server to restart back to the operating system or restart to the system partition Provides a complete system reset to all peripherals If you select Boot to Compaq Utilities from Compaq Insight ...

Page 103: ...ager delivers intelligent monitoring and alerting as well as visual control of your servers Features of Compaq Insight Management Compaq Insight Management features include Comprehensive Fault Management For all major subsystems including pre failure alerting for disks memory Pentium Pro and Pentium II processors Integration Management In conjunction with SmartStart allows you to effectively deplo...

Page 104: ... by collecting and measuring system parameters These parameters indicate the current state of subsystems by counting the occurrence of particular events for example the number of read operations performed on a disk drive or monitoring the state of a critical function such as whether the cooling fan is operating Insight Desktop Agents operate on Compaq Deskpro computers monitoring functions that in...

Page 105: ...n discusses all the connectors found in ProLiant 800 Servers Rear Panel Connectors Figure 4 1 depicts the connectors on the rear panel of the server Table 4 1 gives the corresponding connector descriptions 1 2 Figure 4 1 Rear panel connectors Table 4 1 Compaq ProLiant 800 Servers Rear Panel Connectors Reference Connector System board rear connectors See System Board Connectors later in this chapte...

Page 106: ... 10 9 1 2 3 Figure 4 2 System board connectors Table 4 2 Compaq ProLiant 800 Servers System Board Connectors Reference Connector Reference Connector Expansion slot fan connector External SCSI connector Power supply connector P1 Parallel port connector System board fan connector Serial port connectors two RJ 45 Ethernet connector Mouse connector Video connector Keyboard connector ...

Page 107: ...4 3 Compaq ProLiant 800 Servers Maintenance and Service Guide Riser Board Connector Figure 4 3 depicts I2 O connector on the riser board Figure 4 3 I2 O connector on the riser board ...

Page 108: ...4 System maintenance switch location and default setting Table 4 3 Compaq ProLiant 800 Servers System Maintenance Switch Settings Switch Function ON OFF 1 On Board Video On board video is disabled Default 2 Configuration Information It is not possible to change configuration information Default Disabled 3 Rack Mode Rack Tower 4 Diskette Boot Diskette drive cannot be disabled System booting from th...

Page 109: ...e switch location and default setting for Intel Pentium II 350 MHz 400 MHz and 450 MHz processors 350 MHz Processor Speed 1 on 350 MHz 2 3 4 5 6 Figure 4 5 350 MHz processor switch location and default setting 400 MHz Processor Speed 1 on 400 MHz 2 3 4 5 6 Figure 4 6 400 MHz processor switch location and default setting ...

Page 110: ... The bus core frequency ratio switch is located on the system board Table 4 4 gives the system board bus settings in correspondance with Figures 4 5 4 6 and 4 7 Table 4 4 Compaq ProLiant 800 Servers Bus Core Ratio Settings Processor Speed Bus at 100 MHz 1 2 3 4 5 6 350 2 7 ON ON OFF OFF OFF OFF 400 2 8 ON OFF ON ON OFF OFF 450 2 9 ON OFF ON OFF OFF OFF ...

Page 111: ...rver The external replacement battery jumper is located on the system board The external replacement battery jumper location and internal external settings are depicted in Figure 4 8 For more information on the external replacement battery see Replacement Battery in Chapter 2 Figure 4 8 External replacement battery jumper location and default setting ...

Page 112: ...wer LEDs The power LEDs are located on the front of the server beneath the power switch The LED illuminates green when the power is on Figure 4 9 depicts the location on the power switch LEDs Table 4 5 gives the description of each LED 2 1 Figure 4 9 Power LEDs Table 4 5 Power LEDs Reference LED SCSI LED Power LED ...

Page 113: ... Interface Controller LEDs Figure 4 10 depicts the location of the network interface controller LEDs Table 4 6 gives the description of each LED 1 2 Figure 4 10 Network interface controller LEDs Table 4 6 Network Controller LEDs Reference LED Activity LED Link status LED ...

Page 114: ...rformance Specifications This section provides operating and performance specifications for Compaq ProLiant 800 Servers System Unit Power Supply SDRAM Dual Inline Memory Module 1 44 MB Diskette Drive IDE CD ROM Drive Diskette Drive Cable IDE CD ROM Drive Cable Wide SCSI Cable SCSI Drive Power Cable ...

Page 115: ...cm Width 8 83 in 22 43 cm Weight no hard drive installed 50 0 lb 22 68 kg Input Requirements Rated Input Voltage 100 240 VAC 100 240 VAC Rated Input Frequency 50 60 Hz 50 60 Hz Rated Input Current 6 3 A 6 3 A Temperature Range Operating 50 95 F 10 35 C Non operating 22 122 F 30 50 C Relative Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maximum Wet Bulb Temperature ...

Page 116: ...l Line Voltage 100 120 VAC 200 240 VAC Range Input Line 90 VAC 132 VAC 180 VAC 264 VAC Frequency Range 47Hz 63Hz 47Hz 63Hz Power Factor 98 98 Input Current 6 A Max 3 A Max Inrush Current N A N A Holdup Time 20ms 20ms General Specifications Full Output Rating 325 W 325 W Minimum Load 5V 3A 5V 3A Ambient Temperature Range Operating 41 F 113 F 5 C 45 C Storage 40 F 185 F 40 C 85 C ...

Page 117: ...ompaq ProLiant 800 Servers 1 44 MB Diskette Drive Specifications Size 3 5 in LED Indicators front panel Green Read Write Capacity per Diskette high low density 1 44 MB 720 KB Drive Supported One Drive Height One third Drive Rotation 300 rpm Transfer Rate high low 500K bits sec 250K bits sec Bytes Sector 512 Sectors Track high low 18 9 Tracks Side high low 80 80 Access Times Track to Track high low...

Page 118: ...in 208 0 mm Weight 2 09 lb 950 g Data Transfer Rate Sustained 150 KB s sustained 1X 1200 KB s sustained 8X Burst 4 0 MB s Access Times typical Full Stroke 350 ms Random 150 ms Diameter 4 7 in 3 15 in 12 cm 8 cm Thickness 05 in 1 2 mm Track pitch 1 6 µm Cache Buffer 128 KB Startup Time 7 s Stop Time 4 s single 30 s multi session Laser Parameters Type Semiconductor Laser GaA1As Wave Length 790 25 nm...

Page 119: ... cm 180 MB 8 cm Block Size 2048 bytes Mode 1 2340 2336 bytes Mode 2 2352 bytes CD DA 2328 bytes CD XA Diskette Drive Cable Table 5 6 Compaq ProLiant 800 Servers Diskette Drive Cable Specifications Connector type Flat cable socket multi contact strain relief Cable type 34 conduit flat cable Length 9 5 in Socket type 34 position IDE CD ROM Drive Cable Table 5 7 Compaq ProLiant 800 Servers IDE CD ROM...

Page 120: ...de SCSI Cable type 68 conduit flat cable Socket type 68 position Wide SCSI Length 42 8 in SCSI Drive Power Cable Table 5 9 Compaq ProLiant 800 Servers SCSI Drive Power Cable Specifications Connector type Six four position sockets one red one orange two black Cable type 68 conduit flat cable Socket type 68 position Wide SCSI Length 12 in connectors on 2 in centers ...

Page 121: ...ling 2 27 installing illustrated 2 27 jumper location illustrated 4 7 replacement part number 1 3 bays CD ROM drive illustrated 2 9 diskette drive illustrated 2 9 hard drive illustrated 2 9 removable media illustrated 2 9 beeps during POST 3 4 bezel front part number 1 3 removing 2 4 removing illustrated 2 4 replacing 2 4 buns part number 1 4 bus core frequency switch default setting illustrated 4...

Page 122: ...3 65 connectors Ethernet illustrated 4 2 fan illustrated 4 2 keyboard illustrated 4 2 mouse illustrated 4 2 parallel port illustrated 4 2 power supply illustrated 4 2 rear identified 4 1 connectors Continued rear panel identified 4 1 illustrated 4 1 riser board illustrated 4 3 RJ 45 illustrated 4 2 SCSI illustrated 4 2 serial illustrated 4 2 system board illustrated 4 2 rear identified 4 1 video i...

Page 123: ... cable part number 1 4 removing 2 12 removing illustrated 2 12 replacing 2 12 signal cable specifications 5 6 size 5 4 specifications 5 4 test error codes 3 23 weight 5 4 diskette creating diagnostics 3 17 door See front bezel Drive Array Advanced Diagnostics See DAAD drive array diagnosing 3 17 drive bays configuration 2 9 description 2 9 drive cage part number 1 3 removing 2 10 removing illustra...

Page 124: ... 2 7 illustrations Continued battery installing 2 27 bezel front removing 2 4 cable folding and routing 2 13 CD ROM drive bay location 2 9 CD ROM drive removing 2 11 connectors rear panel 4 1 riser board 4 3 system board 4 2 DIMM sockets 2 23 DIMMs removing 2 24 diskette drive bay location 2 9 cable folding and routing 2 13 drive cage removing 2 10 drive positions 2 9 expansion board slots 2 15 ex...

Page 125: ... laser warning 2 2 LEDs activity identified 4 9 link status identified 4 9 LEDs Continued network controller identified 4 9 NIC illustrated 4 9 power description 4 8 power location illustrated 4 8 left side access panel part number 1 3 removing 2 5 removing illustrated 2 5 replacing 2 5 link status LED identified 4 9 M Maintenance and Service Guide part number 1 4 mechanical parts exploded view 1 ...

Page 126: ...a 1 4 9 1 GB Wide Ultra SCSI 1 4 I O fan 1 3 Illustrated Parts Map 1 4 part numbers Continued Maintenance and Service Guide 1 4 memory module 1 3 memory modules 1 4 options 1 4 packing materials 1 4 panel kit 1 3 power module processor 1 3 power supply 1 3 power switch assembly 1 3 processor fan 1 3 processor power module 1 3 processors 350 100 1 3 400 100 1 3 450 100 1 3 return kit 1 4 riser boar...

Page 127: ...very attended 3 51 automatic 3 50 environmental 3 51 recovery Continued from software error 3 51 rapid recovery services 3 50 unattended 3 51 Remote Management defined 3 66 remote service features defined 3 64 Remote Utilities accessing 3 17 removable media area drive bays illustrated 2 9 removal and replacement procedures 2 1 replacement battery installing 2 27 installing illustrated 2 27 part nu...

Page 128: ...ng illustrated 4 5 4 6 location illustrated 4 5 4 6 bus core ratio setting 4 6 maintenance location 4 4 settings 4 4 power accessing 2 8 assembly part number 1 3 switches power Continued cables disconnecting 2 19 disconnecting 2 19 removing 2 19 removing illustrated 2 19 replacing 2 19 symbols used in equipment 2 2 used in text vii system board connectors illustrated 4 2 rear identified 4 1 DIMM s...

Page 129: ...5 creating diskette version 3 3 Diagnose Drive Array accessing 3 17 Diagnostics 3 17 Drive Array Advanced Diagnostics accessing 3 2 utilities Continued Erase Utility caution 3 2 Health Driver 3 53 IML Management Utility defined 3 47 Inspect Computer accessing 3 17 Remote Utilities accessing 3 17 ROMPaq Firmware Upgrade accessing 3 2 starting from ASR 2 3 55 Survey defined 3 47 System Configuration...

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