Troubleshooting
3-9
Compaq Confidential – Need to Know Required
Writer: Shared Engineering Services Project: Compaq Professional Workstation XP1000 Comments:
Part Number: EK-CPWXP-S1.B01 File Name: d-ch3 Troubleshooting.doc Last Saved On: 5/28/99 2:47 PM
Table 3-1
System Troubleshooting
continued
Problem
Possible Cause
Action
No response to
keyboard commands.
Keyboard is password protected.
Keyboard is not connected.
Keyboard is connected to the
mouse port.
Enter the keyboard password, if supported by
your operating system.
Connect the keyboard to the keyboard port.
Ensure that cable is seated securely.
Connect the keyboard to the keyboard port.
Note:
On the back of the CPU there are symbols for both the mouse and the keyboard. Please connect the mouse
where you see the symbol for the mouse and the keyboard where you see the symbol for the keyboard.
No response to mouse
commands.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse ball sticking.
Connect the mouse and restart the system.
Connect the mouse to the mouse port and
restart the system.
Install the appropriate mouse driver. Refer to
your supplied application software
documentation.
Clean the mouse.
continued
