Troubleshooting
3-3
Compaq Confidential – Need to Know Required
Writer: Shared Engineering Services Project: Compaq Professional Workstation XP1000 Comments:
Part Number: EK-CPWXP-S1.B01 File Name: d-ch3 Troubleshooting.doc Last Saved On: 5/28/99 2:47 PM
Tips
Use these troubleshooting tips should your computer ever fail to operate
correctly.
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Keep it simple; troubleshoot one problem at a time. Also, only make
one change at a time. For example, if your SCSI hard disk drive fails to
boot, do not try all the suggested actions at once. Instead, start with one
suggestion such as checking the cables. After securing the cables, try
booting your computer. If it does not work, try another suggestion.
■
Look for abnormal computer, keyboard, and monitor light-emitting
diode (LED) indications. For example, make sure the power-on LED
lights when you turn on your computer and the drive access indicators
light when using either the diskette drive or hard disk drive.
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If you installed external devices, make sure all cables are correctly and
securely connected to the appropriate devices and that the devices are
installed correctly and have power.
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If you installed devices inside the computer, make sure nothing was
bumped or jarred loose, and that all cable connections are securely in
place.
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Make sure all device drivers are installed correctly.
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For systems running the Windows NT operating system, press the Reset
(or Halt) button. Try rebooting your system.
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Pay close attention to any error message that appears on your screen. If
the error message is hardware related, refer to the troubleshooting tables
later in this chapter for recommended actions.
If the error message is operating system-related, refer to online Help and
the appropriate operating system documentation supplied with your
computer.
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Check for README files, which might be factory installed, on the CD
disk, or as printed material. This README information can help you
setup, configure, and operate your computer.
NOTE:
If Customer Support tells you to return a failed component, pack it in its original
container and then return it to Compaq Computer Corporation or your Compaq authorized
distributor as instructed.
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Check that the power indicator is on and that the fans (CPU, PCI, and
power supply) are running.
