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Compaq Professional Workstation XP1000
Compaq Confidential – Need to Know Required
Writer: Shared Engineering Services Project: Compaq Professional Workstation XP1000 Comments:
Part Number: EK-CPWXP-S1.B01 File Name: d-ch3 Troubleshooting.doc Last Saved On: 5/28/99 2:47 PM
Table 3-1
System Troubleshooting
continued
Problem
Possible Cause
Action
System does not boot.
Operating system software is
not installed on the hard disk
drive.
Hard drive cable is not
connected or there is no power
to the drive.
System cannot find the boot
device.
Environment variables
incorrectly set.
Hard disk drive is not correctly
formatted or the requested
partition does not exist.
There is no software on the
requested partition.
Windows NT overwrote Compaq
Tru64 UNIX boot block.
Install the appropriate operating system.
Connect hard drive signal and power cables.
Check the system configuration for correct
device parameters. Use the firmware to display
system configuration. Look at the hard disk
configuration to determine what hard disk is
available. Verify the operating system selection
information.
For AlphaBIOS: From the Boot screen, press
the [F2] key to go to setup. From there, go to
the desired menu to correctly set the
environment variables. For Compaq Tru64
UNIX, type >>>show all to get a list of all
environment variables.
Format the hard disk drive or correctly partition
the hard disk drive using the supplied software.
Install software on the requested partition or
point to the correct partition.
Reinstall the UNIX operating system.
continued
