Compaq Compaq C31000 User Manual Download Page 51

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Troubleshooting

•

Troubleshooting

This section describes printer problems, and explains
what you can do to solve them. Select a category from
the list in the left margin that best describes your
printing problem.
When your printer has a problem, first make sure that:

•

The power supply is plugged into the printer and a

properly grounded electrical outlet.

•

The printer is turned On.

•

The USB cable is plugged into the printer and your

computer.

Printer prints slowly or doesn’t print

Your printer and your computer may not be able to
communicate properly. The following events also
indicate communications problems:

•

Print cartridge ink level indicators on the Status or

Cartridges tabs of the printer’s Control Program are

shaded.

•

Error messages (such as Paper Out) and job progress

information do not display on your computer screen.

•

The Settings Utility icon displays a red “X”.

Before proceeding, verify that:
•

The printer software is installed correctly. For help,

See “Installing the Software” on page 3.

•

The USB cable is securely attached to both the

printer and the personal computer.

Summary of Contents for Compaq C31000

Page 1: ... WITH RECIPIENT IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT CONSEQUENTIAL INCIDENTAL SPECIAL PUNITIVE OR OTHER DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITH...

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Page 3: ...ntrol Panel features 6 Cable and power connections 7 Where to go from here 7 Using the Settings Utility 9 Accessing the Settings Utility 9 Main Settings 10 Print Settings 11 Copy Settings 11 Scan Settings 13 Printing 17 Loading Paper 17 Printing a Document 18 Changing the Printer Properties 19 Accessing the Control Program 21 Loading specialty papers 22 ...

Page 4: ...anning to Email 36 Scanning to applications 37 Adjusting scanner settings 37 Maintaining your C3 1000 39 Using the Control Program 39 Installing or replacing print cartridges 40 Improving print quality 41 Troubleshooting 47 Printer prints slowly or doesn t print 47 Paper misfeeds or jams 49 Document prints with mistakes or poor quality 51 Problems with transparencies photos or envelopes 53 Error m...

Page 5: ...ce you have finished setting it up you are ready to install the software About the Software Although your Compaq C3 1000 can be used as a stand alone copier you will get the greatest benefit from your A1500 by connecting it to your computer and installing the included software Installing the software will allow you to Print from your computer Scan images to your computer Scan documents to email or...

Page 6: ...hics or OCR Optical Character Recognition applications program that supports the TWAIN standard for example Kodak Imaging Microsoft Paint etc Compaq C3 1000 utilities The Compaq utility software allows you to control how you want to use your Compaq C3 1000 to print copy and scan With the utility software you can access your printer properties change your default settings and set your scanning appl...

Page 7: ...free hard drive space recommended for full color scanning CD ROM drive required for software installation Note The Compaq Limited Warranty excludes the use of the C3 1000 outside of the country of purchase See your Limited Warranty Statement for more details Installing the Software Before you start make sure your computer meets or exceeds the system requirements for the drivers and application pro...

Page 8: ...re starting Windows for the first time Windows asks you to select a printer Again select Cancel 4 Put the C3 1000 Driver CD in the CD ROM drive The installation will start after a short period of time If the CD does not run automatically you will need to start it yourself a Click Start Run b Type x setup exe where x is the drive letter for your CD ROM drive c Click OK 5 When the C3 1000 setup scre...

Page 9: ...r Covers the scanner glass Lift or remove to scan 3 Input tray latches Press down on the two latches to open the input tray Used when adjusting the paper width loading envelopes or clearing paper jams 4 Input tray Place blank paper into the input tray for printing 5 Front door Open the front door for access to the ink cartridges or scanner lock 6 Exit tray Extend the paper exit tray to support you...

Page 10: ...ms a black copy or switch to the black copy mode from the color copy mode 5 Color Copy Performs a color copy or switches to the color copy mode from the black copy mode 6 Scan Accesses the Scan menu Use the arrow buttons to select a scan destination then press Start 7 Setup Provides access to the system setup menus Use the menu button to cycle through all menus and the Up Down buttons to change th...

Page 11: ... replacing print cartridges on page 40 To learn about the C3 1000 Settings Utility software for your computer see the next chapter Using the Settings Utility on page 9 For information on printing see Printing on page 17 To learn how to make copies see Copying on page 25 or for scanning see Scanning on page 31 Connection Description 1 USB Plug the USB cable into this connector 2 Power Plug in the C...

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Page 13: ...y change for a specific job for instance changing the Contrast while performing a copy When you are finished with the current job the C3 1000 will default back to the settings you have chosen with the Settings Utility Accessing the Settings Utility There are a number of ways to access the C3 1000 Settings Utility From the Windows Start menu button click Start Programs Compaq C3 1000 Compaq C3 1000...

Page 14: ...rresponding feature Black Copy for black copy settings Scan for scan settings and so on You can make changes to your C3 1000 settings even when your C3 1000 is not connected to your computer Any changes will be sent to the C3 1000 the next time it is connected IMPORTANT Your settings changes are sent to the C3 1000 after you press the Ok button the Close button or the x close button ...

Page 15: ...ter Properties For more information on using the Control Program and Printer Properties see Printing on page 17 Copy Settings The Copy Settings window controls how the C3 1000 makes copies Copy Type By default the C3 1000 makes normal resolution black and white copies You can change the default copy type to three different black settings and three different color settings Choose the type of copy y...

Page 16: ...can select a default contrast for Black copies and one for Color copies Paper Type The paper type makes a big difference especially when making color copies Select the default paper type used when you make black copies and the paper type you normally use for color copies Default Mode When the C3 1000 is powered on or has been inactive for a period of time it will return to the defaults you select ...

Page 17: ...C3 1000 a Scan To menu appears on the LCD display panel The first two menu entries are User Folder and Email You can add up to six 6 additional menu options for your favorite applications Scan To User Folder The first menu entry is always the User Folder The User Folder is where your scanned pictures are stored after you scan them Once scanned they will be given the filename of Month Day ext The s...

Page 18: ...alid email address and an email program that supports MAPI such as Microsoft Outlook Outlook Express Eudora etc By default the text TXT file format is used for Emails Your documents will be scanned converted by ReadIRIS and then placed into the body of your email message You can select a different default file type such as JPG or TIF Your scanned files will be attached to the email message Once sc...

Page 19: ...Select a file type that is compatible with the program For graphics programs choose one of the graphics file formats BMP TIFF or JPG For text or word processing programs choose TXT or RTF Note ReadIRIS must be installed to convert your scanned files into the text TXT or word processing RTF formats ReadIRIS is normally installed as part of the C3 1000 software installation Clearing an Entry To clea...

Page 20: ...Contrast The contrast setting controls the lightness or darkness of the scan Use the contrast to lighten or darken your scans if needed Defaults To reset all of the scan settings to the C3 1000 defaults press this button ...

Page 21: ...nting steps Loading Paper First you will need to load some paper for printing 1 Place up to 100 sheets of paper depending on thickness against the right side of the input tray with the print side facing you 2 If this is the first time you have loaded paper into the printer or you have changed paper sizes you will need to adjust the paper guide To adjust the guide a Press down on the two input tray...

Page 22: ...m and create a document or open an existing document that you want to print 2 Open the program s File menu 3 Select Print or Print Setup from the File menu Make sure the Compaq C3 1000 is selected as your printer If it isn t select it now Note When installed your C3 1000 is initially set as the default printer 4 Click Properties or the Setup button if you want to change the settings that are appro...

Page 23: ...ride settings made in the printer driver Note Changes you make to the printer properties from within an application will only last while that application is running To change the default printer properties for all applications access the Printer Properties from the Settings Utility You can do this two ways 1 Left click on the C3 1000 Monitor icon in the system tray Click on the Print button and th...

Page 24: ...aper so that the booklet prints correctly Poster The Poster option enlarges the printed document If you check Show Crop Marks the image will print with crop marks The white space around the image can be easily trimmed Handout Choose the Handout option to print multiple pages on a single sheet of paper If you want to print the document on both sides of the paper you can change the binding edge to c...

Page 25: ...er type such as plan coated and glossy It also controls the quality resolution of the printing Higher resolutions print better but take longer and consume more ink Advanced The advanced tab allows you to change how the printer handles color printing You should rarely need to change these settings if at all Accessing the Control Program To access the Compaq C3 1000 Control Program 1 Click on the Wi...

Page 26: ...nner paper Note Make sure you select Banner or Ban ner A4 paper size in the Printer Properties For help see page 23 You place the banner paper behind the printer Then bring the unattached edge of the first page over the printer and into the sheet feeder The paper guide is against the side of the paper 10 transparencies The rough side of the transparency is facing you smooth side down The paper gui...

Page 27: ...to override the envelope settings in Printer Properties Greeting cards index cards or postcards Document Quality Paper From the Paper Type area select Greeting Card Stock Select the appropriate Paper Size setting Photo glossy or coated papers Document Quality From the Paper Type area select Glossy Photo Paper Notes For the best possible photo quality print with a photo and color cartridge combinat...

Page 28: ... paper before printing on the actual iron on transfer Transparencies Document Quality From the Paper Type area select Transparency Select Normal 600dpi or High 1200dpi Print Quality Note When printing transparencies remove each transparency as it exits from the printer and allow it to dry before stacking When you are printing on this specialty paper Click this Printer Properties tab To make these ...

Page 29: ...ou will have to wait for some of the printing to complete before making more copies Copying requires the use of both the printer and the scanner components Note The scanner is locked for shipping Make sure you have unlocked the scanner before you attempt any scanning operations For instructions on unlocking the scanner See Unlocking and locking the scanner on page 45 Positioning the document The C...

Page 30: ... large item such as a book or other object Lift the top cover of the C3 1000 until it is at a 90 degree angle The cover will be straight up and down Pull the cover gently upward The cover will pull out of the hinge slots in the back Gently store the cover on a nearby table or desk Place your document face down on the glass Align it along the left and top edges so it occupies the corner indicated b...

Page 31: ...fit your needs See Using the Settings Utility on page 9 Making multiple copies Before you press the Start button use the Up and Down arrows to adjust the number of copies you wish to make The default is always one 1 copy and the maximum is 99 Changing the copy mode The LCD will display the current copy mode either BLACK or COLOR To change the mode press either the Black Copy or Color Copy button N...

Page 32: ...Normal quality for a good balance between speed and quality and Best quality for the best copies you can make Note The Best quality setting will consume more ink and will take longer to print but the printing quality is excellent Additional copy settings To help you make the best copies possible the C3 1000 allows you to adjust several other copy settings Adjusting the contrast If you need to ligh...

Page 33: ...Use the Up and Down arrow buttons to decrease or increase the size Each press of the button will decrease or increase the size in 1 increments Hold the button down to adjust the size in faster 10 increments 3 When finished you can press the Start button to make your copies or press the Menu button again to change additional settings Press the Cancel button to cancel the copy operation altogether U...

Page 34: ...ion on paper types See Loading specialty papers on page 22 Copy paper size By default the C3 1000 is set to use Letter sized copy paper You can choose between Letter and A4 sized paper To change the copy paper size setting 1 Press the Setup button The first setup menu will be Copy Size 2 Use the Up and Down arrow buttons to select your copy paper size either LTR for Letter size or A4 for the A4 pa...

Page 35: ...l your favorite computer programs Note The scanner is locked for shipping Make sure you have unlocked the scanner before you attempt any scanning operations For instructions on unlocking the scanner See Unlocking and locking the scanner on page 45 Positioning the document The Compaq C3 1000 can scan thin items such as a sheet of paper a magazine or a photograph or larger items such as a book Posit...

Page 36: ...as a book or other object Lift the top cover of the C3 1000 until it is at a 90 degree angle The cover will be straight up and down Pull the cover gently upward The cover will pull out of the hinge slots in the back Gently store the cover on a nearby table or desk Place your document face down on the glass Align it along the left and top edges so it occupies the corner indicated by the arrow ...

Page 37: ...ce for scanning documents into the PC TWAIN is a common scanner interface supported by many application programs Note The Kodak Imaging for Windows program comes standard with Windows Use it for your simple scanning needs To perform a scan using the Imaging utility complete the following steps 1 Place the document on the scanner glass as described in Positioning the Document above 2 Start Kodak Im...

Page 38: ...iew scan of your document Once the preview is complete you can move and size the dashed box to select the exact area of your document you wish to scan Once you have selected your area push the Scan button to perform the actual scan Note Pay attention to the Image Size indicated on the dialog Large scan areas and resolutions above 300 DPI require a lot of memory and disk space and may take a long t...

Page 39: ...minutes there will be a delay of approximately one minute while the scanner warms up Otherwise the scan will proceed immediately Scanning to a folder The first Scan To destination is your User Folder This is initially your My Pictures folder located in your My Documents directory You can change your user folder and default file type with the Settings Utility Note Simply press the Scan button twice...

Page 40: ...l convert your scanned documents to ASCII text and place the text in your email program for editing If you select another file type with the Settings Utility your documents will be scanned using the file type you choose and attached to you email message Once your document is scanned your email program will launch The document text will be added or the scanned images will be attached Simply enter a...

Page 41: ...r images to the internet Once your document is scanned the application program will automatically launch and will load the scanned document See Scan To Menu on page 13 for information on setting up your Scan To destination menu Adjusting scanner settings When using your computer to scan the application program will control the scanner settings If the application uses the TWAIN dialog you can contr...

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Page 43: ...ight clicking on the Compaq C3 1000 icon in your system tray Status tab to Monitor the status of your print job Cancel your print job Print a test page Cartridges tab to Install or replace print cartridges Align print cartridges for best print quality Clean the print nozzles View cartridge part numbers and order supplies from Compaq s Web site Options tab to enable disable various printer software...

Page 44: ... color cartridge combination in your printer For help installing a cartridge see page 40 Ink cartridge carrier in the loading position Front cover Push back firmly on the cartridge until it snaps securely into place Insert the replacement print cartridge into the print cartridge carrier If you are installing a new cartridge remove only the sticker and the tape from the bottom of the print cartridg...

Page 45: ...uality If your print quality is not satisfactory you may need to align your print cartridges or clean the print nozzles Aligning print cartridges 1 Load plain paper in the printer 2 From the Control Program s Cartridges tab select Align Cartridges For help see page 39 Your printer prints an alignment test page and the Align Cartridge dialog box displays 3 Alternately you can print an alignment pag...

Page 46: ...e in sample group A the arrow points to the pattern that comes closest to forming a straight line 5 In the Align Cartridges dialog box or on the LCD display if you pressed the Setup button to align your cartridges enter the pattern numbers from the printed test page that come closest to forming a straight line 6 After you have entered a number for all of the patterns click OK In this example in al...

Page 47: ...similar to the one shown 4 Compare the diagonal line above the printed bars to the diagonal line below the printed bars Look for a break in the diagonal lines above the printed bars A broken line indicates clogged nozzles If the bottom line still has breaks run the test up to two more times Broken lines at the top of the page indicate clogged nozzles Unbroken lines at the bottom of the page indica...

Page 48: ...les see the Troubleshooting Print Quality section of the printer driver Help file Preserving print cartridges To ensure the longest life from your print cartridges and optimum performance from your printer Keep a new print cartridge in its packaging until you are ready to install it Do not remove a print cartridge from the printer except to replace clean or store it in an air tight container The p...

Page 49: ...aq recommended supplies Unlocking and locking the scanner When the C3 1000 is shipped the scanner is locked to prevent movement and possible damage Before you can use the scanner it must be unlocked To unlock the scanner 1 Open the front door 2 In the upper left hand corner there is a sliding lever Push the lever inward away from the front door until it stops To lock the scanner again pull the lev...

Page 50: ...n smudge slightly dampen your cloth with water or glass cleaner first then apply only the cloth to the glass Preparing the C3 1000 for shipment If you need to transport or ship the C3 1000 please make sure you Remove both print cartridges For instructions See Installing or replacing print cartridges on page 40 Lock the scanner For instructions See Unlocking and locking the scanner on page 45 Place...

Page 51: ...ur computer Printer prints slowly or doesn t print Your printer and your computer may not be able to communicate properly The following events also indicate communications problems Print cartridge ink level indicators on the Status or Cartridges tabs of the printer s Control Program are shaded Error messages such as Paper Out and job progress information do not display on your computer screen The ...

Page 52: ...ems 1 Unplug the power cable from the C3 1000 wait 10 seconds and plug it back in 2 Restart Windows Printer ejects a blank page after appearing to print Make sure you have removed the transparent tape covering the bottom of the print cartridges For help see page 40 Make sure your Compaq printer is set as the default printer Printer prints very slowly If you are printing photos or your document con...

Page 53: ...r double click the Compaq C3 1000 icon 2 Click the Printer menu and make sure no check mark appears next to the Pause Printing option Remove any extra devices such as a scanner and connect the printer to the parallel port Print a test page If the test page prints the printer is functioning properly Check your application Test page does not print Make sure Your print cartridges are properly install...

Page 54: ...paper from moving side to side The printer is on a flat level surface Printer has a paper jam Try removing the paper from the sheet feeder If the paper is lodged too far into the printer and can t be removed a Press the Power button to turn the printer Off b Pull firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer lower the front cover and pull the...

Page 55: ... Document prints with mistakes or poor quality Print quality is poor at the left right top or bottom edge of page Your printer cannot print in the extreme margins of a page Use these minimum settings Left and right margins 6 35 mm 0 25 in each for all paper sizes except A4 For A4 size paper 3 37 mm 0 133 in each Top and bottom margins Top 1 7 mm 0 067 in Bottom 12 7 mm 0 5 in Vertical straight lin...

Page 56: ... High 1200dpi Print Quality setting on the Document Quality tab of Printer Properties Your printer may have communications problems For help see page 47 The printer settings I selected changed When you change printer settings from your application the settings apply only to the specific document you opened with that application To make the settings apply to all documents change the settings from W...

Page 57: ...he colors still seem faded For help see the Troubleshooting Print Quality section of your printer driver Help Characters are missing or unexpected Make sure Your Compaq printer is selected as the default printer Your printer and computer have communication For help see Printer prints slowly or doesn t print on page 47 Problems with transparencies photos or envelopes Printer does not feed envelopes...

Page 58: ...w cartridges For help see Installing or replacing print cartridges on page 40 Ink Low Your print cartridge is running out of ink Purchase a new print cartridge System Busy An alignment or cleaning page is being printed or other system maintanence is being performed Wait for the task to complete before starting a new job Memory Full No more copy jobs will be started until the memory becomes availab...

Page 59: ...gramming your Scan To menu See Scan To Menu on page 13 Waiting for PC You have initiated a task that requires assistance from the PC such as pressing the Scan button The C3 1000 is waiting for the PC to wake up or become available It will wait for approximately two minutes To stop waiting before the timeout occurs press the Cancel button PC Not Available You have initiated a task that requires ass...

Page 60: ...he scanner lock on the left is in the unlocked position Close the front access door Open the back paper input tray by pressing down on both latches Clear any paper jams and close the tray again Plug the power cord back in Warm up This is not an error The scanner lamp is warming up after a period of inactivity and will take less than a minute to complete Once the scanner is warm your job will be pe...

Page 61: ... Unlock Scanner message Printer Error You should solve this error in the same manner as the Power Down Error previously described If you are still experiencing difficulty after following those steps try removing one cartridge at a time to see if the message goes away If it does try replacing the cartridge with a new one ...

Page 62: ... Chapter 7 58 ...

Page 63: ...ermined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service represen...

Page 64: ...ufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent Compaq is proud to be a participant in this program As an Energy Star P...

Page 65: ...23 D default settings 23 E electronic emission notices 59 Energy Star 60 envelopes loading 22 setting recommenda tions 23 error messages Ink Low 54 Paper Jam 50 54 Printer Offline 49 European Community directives conformity 60 F Federal Communications Commission Compliance Information Statement 59 foils loading 22 setting recommenda tions 24 G greeting cards loading 22 setting recommenda tions 23 ...

Page 66: ... setting recommendations 23 printing problems color quality 52 faded colors 53 intermittent 52 missing colors 43 52 paper feeding 51 paper jam 50 paper misfeeds 49 R removing print cartridge 40 S safety information 60 setting recommendations banner paper 24 cards 23 custom size paper 23 envelopes 23 iron on transfers 24 normal 23 photo papers 23 transparencies 24 sheet feeder locating 17 software ...

Page 67: ...Index Index 3 U United Kingdom Telecommunications Act 1984 60 USB cable connection problems 47 ...

Page 68: ... Index 4 ...

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