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Compaq Armada 4200 Reference Manual Download Page 136

15-24    Troubleshooting

Writer: Dianne Fielden    Saved by: Dianne Fielden    Saved date: 09/19/97 11:36 AM

Part Number: 290779-001    File name: CH15

Preparing for a Call to Customer Support

If your efforts to solve the problem yourself have not been suc-
cessful, a call to Compaq Customer Support or a Compaq
authorized reseller or service provider may be necessary. (To get
help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the worldwide telephone numbers list in Appendix A,
“Compaq Customer Support.”

Before you place a call, run Compaq Diagnostics and print out the
hard copy results for reference, if possible.

You should have the following information ready so that the cus-
tomer support representative can provide you with the fastest
possible solution when you call.

■

 

Product name

■

 

Product model number

■

 

Product serial number (located on the bottom of the computer)

■

 

Purchase date

■

 

Conditions under which the problem occurred

■

 

Any error messages that have occurred

■

 

Hardware configuration

■

 

Type of printer connected

■

 

Hardware/software you are using

■

 

Printed results from running Compaq Diagnostics for
Windows

Summary of Contents for Armada 4200

Page 1: ...uter Corporation All rights reserved Printed in Singapore Compaq and LTE are registered in the U S Patent and Trademark Office Armada is a trademark of Compaq Computer Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied on...

Page 2: ... and Right Side Components 2 3 Keyboard Components 2 4 Status Panel Lights 2 6 Rear Components 2 7 Bottom Components 2 9 Versatile Handle 2 10 External Diskette Drive Bay 2 10 chapter 3 USING KEYBOARD SHORTCUTS User Programmable Keys 3 2 Assigning Programmable Keys 3 2 Unassigning User Programmable Keys 3 3 Adding Schemes 3 4 Removing Schemes 3 4 Key Assignments on the Taskbar 3 4 Using the Hotkey...

Page 3: ...bernation 5 7 AC Power 5 7 Battery Power 5 9 Battery Charging Discharging 5 9 Comparing Battery Types 5 10 Resolving a Low Battery Condition 5 11 Extending Battery Pack Operating Time 5 12 Charging the Battery Pack s 5 13 Recycling Used Batteries in North America 5 14 Recycling Used Batteries in Europe 5 14 Power Properties Utility 5 15 Battery Status Tab 5 16 Setting Battery Conservation Levels 5...

Page 4: ...rom the External Diskette Drive Bay 8 3 chapter 9 ENJOYING COMPAQ AUDIO Identifying Built In Audio Components 9 2 External Audio Jacks 9 3 Stereo Line In Jack 9 4 Internal Microphone 9 5 Volume Control 9 6 Using the Stereo Speakers 9 7 chapter 10 CONNECTING EXTERNAL DEVICES Configuration Utilities 10 2 Device Manager Utility 10 2 Add New Hardware Utility 10 2 Using PC Cards 10 3 Understanding Plug...

Page 5: ...Password 12 2 Establishing a Power On Password 12 2 Entering the Power On Password 12 3 Deleting Changing Power On Password 12 3 If You Forget Your Power On Password 12 3 Establishing a Setup Password 12 4 Deleting Changing a Setup Password 12 5 Identifying Quick Controls 12 5 Initiating Quick Controls 12 6 Using a Cable Lock 12 7 chapter 13 CARING FOR THE COMPUTER Routine Care 13 2 Travel Guideli...

Page 6: ...blems 15 9 Solving Memory Problems 15 10 Running the Monitor Self Test 15 10 Solving PC Card Problems 15 11 Solving Power Problems 15 13 Solving Printer Problems 15 14 Solving Display Screen Problems 15 15 Solving Software Application Problems 15 17 Solving Sound Problems 15 17 Solving Pointing Device Problems 15 18 Cleaning the Trackball 15 20 Cleaning Inside the Trackball Assembly 15 21 Servicin...

Page 7: ... SET REQUIREMENTS General Requirements D 1 Country Specific Requirements D 2 appendix E ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge E 1 Grounding Methods E 1 appendix F AGENCY REGULATORY NOTICES Agency Regulatory Identification Numbers F 1 Battery Notice F 4 Energy Star Compliance F 5 appendix G SPECIFICATIONS G 1 rd appa doc INDEX I 1 ...

Page 8: ...in succession for example click the Start buttonÈSettingsÈControl Panel When you need to type information without pressing the Enter key you are directed to type the information When you need to type information and press the Enter key you are directed to enter the information NOTE Text set off in this manner presents commentary sidelights or interesting points of information IMPORTANT Text set of...

Page 9: ...cessible from the computer screen NOTE The references that come with the computer vary by model Printed and Online References The following printed references come with your computer A quick setup poster Reference Guide Microsoft Windows Operating System Guide Safety Comfort Guide Kensington Security Card Warranty and service information The following Compaq online references are preinstalled on y...

Page 10: ...ormation Center on the Start menu Click the Options Catalog to see an illustration and description of the many options for your computer Use the part number included to order from your Compaq dealer reseller or service provider Ordering Backup Software Compaq recommends that you create a backup of the software preinstalled on the computer Or for an additional cost you can order a backup CD or disk...

Page 11: ... devices such as a printer portable expansion unit monitor keyboard or mouse can be connected to your computer to enhance its functionality See Chapter 10 Connecting External Devices for more details Illustrations and tables on the following pages identify the computer s primary components including Front and left side components Front and right side components Keyboard components Status panel lig...

Page 12: ...le lock provision Protects your computer from theft 2 Hard drive Drive inside your computer that stores data 3 PC Card slots Accept one Type III or two Type II or two Type I PC Cards 4 PC Card eject buttons Release PC Cards 5 Audio connectors Allow you to connect a microphone stereo or headphone to your computer See Chapter 9 Enjoying Compaq Audio for details ...

Page 13: ...n 1 DualBay Accepts an internal diskette drive 3 5 inch diskettes or modular battery pack 2 DualBay eject button Ejects the diskette drive or modular battery pack 3 AC power connector Connects the AC Adapter to the computer Use the power cord extension included with your computer when you need to reach a distant electrical outlet to connect the AC Adapter ...

Page 14: ...end when pressed the second time exits Suspend when pressed simultaneously with Fn initiates Hibernation 4 Status panel lights Display computer status indicators 5 Power button When pressed the first time turns on the computer See chapter 5 Managing Power for details NOTE To turn off the computer use Shut Down from the Windows Start menu In case of a system lockup when the mouse doesn t work and C...

Page 15: ...Taking a Look at the Computer 2 5 Continued ...

Page 16: ...mponents Continued Ref Component Function 7 Arrow keys Allow cursor to move up down right left 8 Stereo speakers Produce high quality stereo sound 9 Pointing device The touchpad moves the pointer around the screen and functions as a portable mouse ...

Page 17: ...ned on and when battery is fast charging If a low battery point is reached light will flash 6 times and you ll hear a beep If a critical low battery state is reached you ll hear a beep and the light will flash constantly If you do not attach an AC Adapter within 20 seconds of this warning the unit will initiate Hibernation unless Hibernation has been disabled 3 Caps Lock Turns on when Caps Lock fu...

Page 18: ...other compatible PS 2 pointing device 2 Parallel connector Connects optional parallel devices such as a printer Also connects the External Diskette Drive Bay 3 Serial connector Connects optional serial devices such as a mouse 4 Infrared lens IrDA compliant Sets up wireless data transfer for printing 5 External monitor connector Connects external monitor to computer Continued ...

Page 19: ... using the NTSC U S and PAL European formats You can use the NTSC PAL cable included with your computer to make video connections IMPORTANT See Connecting Video in Chapter 10 Connecting External Devices for information regarding the U S European video connectors 7 Status panel indicator lights Status panel lights remain in view when the computer is closed ...

Page 20: ...skette drive 3 5 inch diskettes or modular battery pack 2 Pointing device The touchpad moves the pointer around the screen functions as a mouse 3 Memory compartment Stores the memory expansion boards 4 Expansion slot 120 pin connector interface for the Mobile CD Expansion Unit MCD or convenience base 5 Hard drive compartment Contains the hard drive ...

Page 21: ...rear connectors Place the handle in a straight position while the computer is lying flat Enables you to carry the computer like a briefcase NOTE For more information about the handle see Chapter 6 Using the Handle Versatile Handle External Diskette Drive Bay When you want to operate on battery power but need to use the diskette drive install the drive in the external drive bay It includes a parall...

Page 22: ...ze the keyboard You can use designated keys to change and select computer settings such as speaker volume battery conservation and popup windows This chapter familiarizes you with the following keyboard and shortcut features User programmable keys Hotkeys Special function keys Embedded numeric keypad ...

Page 23: ... Assigning Programmable Keys To assign user programmable keys follow these steps 1 Access the Programmable Keys utility in the Control Panel on the Windows Start button 2 Select the programmable key you want to assign or reassign in the current scheme by clicking the appropriate radio button in the Key assignments group box NOTE To assign keys in other than the current scheme place a check in the ...

Page 24: ...n screen Unassigning User Programmable Keys To remove a programmable key assignment follow these steps 1 Access the Programmable Keys utility in the Control Panel 2 Select the programmable key you wish to unassign by clicking the appropriate radio button in the Key assignments group box NOTE To assign keys in other than the current scheme place a check in the Show advanced options checkbox and loo...

Page 25: ...ons checkbox if one is not already there 3 Be sure the scheme in the Scheme box is the one you want to delete To view a different scheme select a scheme from the drop down list NOTE The Default scheme is not removable 4 Click the Remove button 5 Click OK to exit the utility Key Assignments on the Taskbar One convenient way to see your user programmable key assignments is to view them in a popup wi...

Page 26: ...d time the keys are toggled off An exception is the Fn F6 QuickLock QuickBlank hotkeys which require the power on password to disable Hotkey Assignments and Functions Feature Hotkeys Function Popup icon location Fn F1 Adjusts the popup icon location Use the arrow keys to move the icon up or down left or right BIOS version Fn F2 Displays the BIOS version number Switches displays Fn F4 Toggles betwe...

Page 27: ...layed If a battery is not present its selection will be skipped Pressing left or up arrow keys will select the previous battery If the user does not depress any arrow keys for 5 7 seconds the popup will display the average remaining capacity of all installed batteries NOTE See Chapter 5 Managing Power for more information Contrast Control Fn F9 Adjusts the display contrast Press the right arrow ke...

Page 28: ...ou are using Esc Often assigned a specific task by the application Frequently used as an exit key F1 F12 Used for a specific function in applications and operating systems Check the documentation for the application software you are using NumLk Activate this function by pressing Fn NumLk When the NumLk indicator light is on the embedded numeric keypad is activated Use this toggle key feature to en...

Page 29: ...oration of information when the computer exits Hibernation Fn suspend Initiates Hibernation Ctrl Power Resets the system in case of a system lockup when the mouse doesn t work and Ctrl Alt Del is not recognized by the unit Using the Numeric Keypad The embedded numeric keypad is a section of the keyboard that converts to a numeric keypad when the NumLk function is activated This is done by pressing...

Page 30: ...the cursor around the screen and can be used with either hand This computer can use either a modular touchpad or trackball pointing device Your computer comes with a touchpad This chapter familiarizes you with trackball and touchpad features including Accessing the mouse utility Identifying touchpad components Identifying trackball components Removing the pointing device Installing a pointing devi...

Page 31: ... 3 Roll the ball to the Mouse icon Press the top button twice to double click Click the General tab then Options and follow the instructions on the screen Using the touchpad 1 Move your finger across the active surface of the touchpad to move the cursor to Start With the left button click Start or tap the touchpad on the Start button 2 Move your finger up to highlight Settings then Control Panel 3...

Page 32: ...t mouse button Touchpad Components For more information on customizing touchpad settings refer to the Help in the mouse utility To clean the touchpad spray a lint free cloth with a non abrasive cleaner and wipe the surface of the touchpad To remove a more serious stain or mark use a damp not wet cloth and a small amount of dishwashing detergent NOTE To prevent damage to the electrical system do no...

Page 33: ... and the bottom button 3acts as a right mouse button The ball 2rolled with the thumb controls the cursor and can be used with either hand Modular Trackball Components See Chapter 15 Troubleshooting for information on cleaning the trackball Refer to the Mouse utility in the Control Panel to configure button settings and double click speed to customize the pointer and control pointer motion ...

Page 34: ...vice in the DualBay Follow these steps to remove a device from the DualBay 1 Initiate Suspend NOTE If the battery in the DualBay is the only power source connect external power 2 Press the DualBay eject button 1on the right side of the computer NOTE The DualBay can accommodate either a modular battery pack or a diskette drive 3 Pull the DualBay device out of the DualBay 2 Removing a DualBay Device...

Page 35: ...ng Devices 4 Press in the metal retaining clip 1located in the wall between the DualBay and the pointing device bay to release the pointing device Pull the pointing device 2and remove it Removing the Pointing Device Touchpad ...

Page 36: ...y align the slots in the sides of the pointing device with the guide rails in the pointing device bay 2 Slide the pointing device forward into the bay until it snaps into place Installing the Pointing Device Trackball 3 Replace the DualBay device 4 Press the suspend button again to exit Suspend and resume your work ...

Page 37: ...anage power consumption and maximize battery operating time The Power Properties icon in the Control Panel includes the power settings for your computer This chapter describes the following power management features Power button Suspend button Hibernation AC power Battery power Power Properties utility ...

Page 38: ... the Windows Start menu and follow the directions on the screen If you are using a non Windows application or experience a system lockup in Windows press Power to turn off the computer If system lockup persists press Ctrl Power to turn off the computer If system lockup persists press Ctl Power to turn off the computer When the power suspend light goes off the computer is off Power Button and Power...

Page 39: ...ut they charge faster when the computer is off If you plan to store the computer for six months or more turn off the computer and remove the battery packs This reduces a battery s discharge rate and extends its operating life Suspend Button When you finish working or if you want to pause in the middle of your applications initiate Suspend Suspend has the following benefits This feature puts the co...

Page 40: ...dicator Light Automatically when a predefined timeout has been reached You can set the Suspend timeout period in Power Properties Or refer to Setting a Timeout in this chapter Manually by clicking suspend from the Windows Start menu Initiating Suspend When Suspend is initiated the following occurs The computer beeps twice NOTE If speakers are turned off beeps are not audible The screen blanks The ...

Page 41: ...s not connected In this case you must find a new power source for the computer When a new power source is connected press the suspend button once to return your information to the screen If the computer is in Suspend and a low battery condition occurs the computer automatically initiates Hibernation unless Hibernation has been disabled saves your information to the hard disk and turns off the comp...

Page 42: ...ormation is automatically saved when the computer reaches a critical low battery condition as long as Hibernation has not been turned off Initiating Hibernation To initiate Hibernation Press Fn suspend to initiate Hibernation manually Hibernation marks your place in your applications and turns power off completely to your computer System initiated Hibernation occurs when the computer reaches a cri...

Page 43: ...the screen at the point where Hibernation was initiated NOTE To stop the restoration of information press Ctrl Alt Delete AC Power CAUTION Ensure that the electrical outlet you plug the power cord into is easily accessible to you at all times When you want to disconnect power from the computer unplug the power cord from the electrical outlet WARNING To reduce the risk of electric shock or damage t...

Page 44: ...the MCD is docked in the convenience base connect the AC Adapter to the convenience base 3 Plug the power cord into a wall outlet 3 4 Turn on the computer NOTE Do not place anything on power cords or cables Arrange them so that no one may accidentally trip on them Do not pull on a cord or cable When unplugging from the electrical outlet grasp the cord by the plug Connecting an AC Adapter to the Co...

Page 45: ...cinerate the battery pack or short the metal contacts In addition do not attempt to open or service the battery pack NOTE Battery life varies depending on the battery type applications in use options connected power conservation level enabled operating and storage temperatures and whether the computer components are turned on or off Battery Charging Discharging The battery packs take several hours...

Page 46: ...n Li ion Charges more quickly Takes longer to charge Shorter life span 50 longer life span than NiMH Loses a charge more quickly Holds a charge longer Less expensive More expensive WARNING There is a risk of fire and chemical burn if the battery pack is handled improperly Do not disassemble crush puncture short external contacts dispose of in water or fire or expose it to temperatures higher than ...

Page 47: ... battery condition with a charged battery pack If a fully charged battery pack is available do the following 1 To avoid interrupting work initiate Hibernation by pressing Fn the suspend button Hibernation is complete when the battery charge indicator and power suspend lights turn off 2 Remove the discharged battery pack 3 Insert a fully charged battery pack in the computer or portable expansion un...

Page 48: ...e When not in use any external equipment without its own power source should be disconnected to avoid draining the battery pack Exit modem programs when not in use Remove the PC Card when not in use or turn off power to the PC Card slots See Chapter 10 Connecting External Devices for more information about PC Cards Store the battery pack in a cool dry place when not in use High temperatures reduce...

Page 49: ...er to the computer then into an electrical outlet Or connect the computer to the Automobile Adapter or dock the computer in the convenience base 2 Turn on the computer if you want to use it while the battery packs are charging 3 If more than one battery is installed in the system only one battery will charge at a time beginning with the battery pack in the computer DualBay then the battery pack in...

Page 50: ...ack mailer that is preaddressed to a reclamation facility where the metals are recycled WARNING To reduce the risk of injury or damage to the battery pack do not crush puncture or incinerate the battery pack or short the metal contacts In addition do not attempt to open or service the battery pack Recycling Used Batteries in Europe Disposal of nickel metal hydride or lithium ion battery packs shou...

Page 51: ...iods of time called timeouts you can use power management settings to shut them down temporarily This will conserve battery or AC power Most power management features are located in Power Properties Using these features you can change characteristics that determine how your system uses battery and AC power If you are running Windows 95 view or set your power management features in Power Properties...

Page 52: ...Set battery conservation levels enable disable warning beeps set timeouts Battery Conservation Settings Select Hibernation settings set Hibernation timeout Hibernation Enable disable Energy Saver and customize Energy Save monitor values AC Energy Saver Windows NT only Display the status of installed batteries Battery Status Set date and time to exit Suspend enable disable Resume Timer Resume Timer...

Page 53: ...e most battery power This level supplies the most battery life from a single charge Medium Conservation Provides a balance between system performance and battery life This is the factory setting None Drain Turns off battery conservation features and the system runs at full speed Hibernation is factory enabled on your computer so that your system initiates Hibernation automatically when it reaches ...

Page 54: ... For example the hard disk idle default timeout is two minutes If an application does not access information on the hard disk for two minutes the hard disk shuts down until it is accessed again Timeouts are set through the Conservation Settings or Hibernation tabs in Power Properties Use timeouts in the following ways 1 Use a preset timeout provided with the medium default or high level of battery...

Page 55: ... not recommend this because it could result in lost data CAUTION Turning off Hibernation is not recommended If the computer reaches a low battery condition and Hibernation is turned off unsaved information is lost When you restart the computer the system first upgrades your memory then should automatically allocate or update your computer s disk space to adjust to the new amount of memory However ...

Page 56: ... next battery Press the Fn the left or up arrow key to select the previous battery Batteries not present cannot be selected The box representing the selected battery will be indented A battery not present in the system will display a gray number If the selected battery is charging a lightning bolt appears to the right The graphic displays the remaining battery capacity also shown as a percentage I...

Page 57: ...g the handle battery Handle Functions The handle is a multifunctional feature of your computer To provide more portable power the handle houses an additional battery pack In addition the handle moves to three convenient positions Creates a comfortable tilt for working at the keyboard Fold the handle back and under the computer See Handle Tilt Feature later in this chapter for details Provides a co...

Page 58: ...his chapter for instructions on removing the battery 2 If a charged battery is installed in the DualBay initiate Suspend If not initiate Hibernation by pressing Fn suspend Close the computer detach external devices and turn it over bottom side up 3 Line up the notches in the metal part of the handle with the slots on the back of the computer Attaching the Handle to the Computer ...

Page 59: ...and press the suspend button to exit Suspend or press Power to exit Hibernation Detaching the Handle CAUTION If no other battery is installed and the computer is not attached to external power save your work exit all applications turn off the computer and disconnect external devices To remove the handle from the computer follow these steps 1 Exit all applications disconnect all external devices an...

Page 60: ...e Handle Battery in this chapter for instructions 4 Loosen the thumbscrews by turning them counterclockwise Turning Thumbscrews to Loosen Handle 5 Lift the handle and remove Removing the Handle 6 Turn the computer over open the display turn on the computer and attach external devices ...

Page 61: ...g Inserting the Handle Battery CAUTION If no other battery is installed and the computer is not attached to external power save your work exit all applications turn off the computer and disconnect external devices To remove the battery pack from the handle whether it is attached or detached from the computer 1 If it is attached to the computer lay the computer flat with the handle in the carry pos...

Page 62: ...ttery out of the handle Removing the Battery from the Handle IMPORTANT Battery components are considered environmentally harmful Disposal of used battery packs should comply with country state provincial or local regulations Refer to information on recycling used battery packs in Chapter 5 ...

Page 63: ...e 6 7 3 To insert the battery ensure that the battery contacts are facing in toward the computer 4 Insert a fully charged battery pack into the handle until it clicks into place Inserting a Battery Pack in the Handle ...

Page 64: ...iskette drive or the modular battery pack This chapter includes information on Removing Inserting the diskette drive Inserting a diskette Removing a diskette Removing Inserting the modular battery pack NOTE For details on using the diskette drive externally see Chapter 8 Using the External Diskette Drive Bay ...

Page 65: ...r battery is installed remove it before inserting the diskette drive 1 Initiate Suspend by pressing the suspend button 2 Align the diskette drive with the metal rails in the DualBay 3 Push the diskette drive into the computer until it clicks into place 4 Exit Suspend by pressing the suspend button Inserting the Diskette Drive into the DualBay ...

Page 66: ...s turned on initiate Suspend by pressing the suspend button once 2 Press the DualBay eject button 1on the right side of the computer 3 Pull the diskette drive 2from the DualBay Removing the Diskette Drive from the DualBay 4 Exit Suspend by pressing the suspend button to return your information to the screen ...

Page 67: ... into the diskette drive until it clicks into place If the diskette is inserted correctly it drops into position in the diskette drive and the diskette drive button pops out Removing a Diskette To remove a diskette press the diskette drive button When the diskette pops out slightly gently pull the diskette out of the drive NOTE Insert and remove diskettes from the external diskette drive using the...

Page 68: ...rnal power save your work exit all applications turn off the computer and disconnect external devices 1 Press the DualBay eject button 1on the right side of the computer 2 Pull the modular battery 2out of the DualBay Removing the DualBay Battery To insert the modular battery into the DualBay follow these steps 1 To insert a fully charged battery pack ensure that the label on the battery pack is fa...

Page 69: ... rails in the DualBay and push the battery pack into the computer until it clicks into place Inserting the Modular Battery into the DualBay NOTE For directions on removing and inserting a battery pack in the MCD refer to the documentation that comes with the MCD ...

Page 70: ...to the parallel port This chapter includes information on Inserting the diskette drive into the external diskette drive bay Removing the diskette drive from the external diskette drive bay NOTE For instructions on inserting and removing a diskette see Chapter 7 Using the DualBay NOTE The external diskette drive cannot be used if the computer is attached to the optional convenience base The diskett...

Page 71: ... parallel port on the rear of the computer insert the diskette drive by following these steps 1 Align the diskette drive with the rails in the external diskette drive 2 Insert the drive into the drive bay until it clicks into place NOTE The computer can be turned on or off when connecting the external drive bay Inserting the Diskette Drive into the External Bay ...

Page 72: ...kette Drive Bay To remove the diskette drive from the External Diskette Drive Bay follow these steps 1 Disconnect the cable on the external drive bay from the rear of the computer 2 Slide the diskette drive out of the external drive bay Removing the Diskette Drive from the External Drive Bay ...

Page 73: ... music and other sounds in digital audio files These capabilities allow you to take advantage of the newest business programs presentation software and multimedia educational and entertainment software This chapter familiarizes you with the audio features on the computer including Audio components Internal external microphones Audio volume audio software Stereo speakers ...

Page 74: ...rd sensitivity of 67 dB Internal stereo speakers on the computer and on the Mobile CD Expansion Unit MCD Output jacks for external stereo headphones or speakers that have a 3 5 mm 3 conductor plug External microphone input jack that accepts a 2 conductor 3 5 mm plug from an electret condenser microphone External audio input jack that accepts a 3 conductor 3 5 mm plug ...

Page 75: ...r favorite CDs using the following connectors Mono microphone jack 1can also be used to record voice or sound through an external electret condenser microphone Stereo speaker headphone jack 2supports stereo headphones or external stereo speakers Stereo line in jack 3accepts sounds from external audio devices such as a CD player tape deck or tuner Audio Jacks ...

Page 76: ...tion of 0 5 to 4 25 volts The line output of most devices meets this specification Make sure you plug in a stereo component only to your computer A stereo connector has a colored band The mono plug does not CAUTION Use only a 3 5 mm stereo plug in the stereo line in jack which has a colored band around the connector post A mono plug used in the stereo line in jack may damage the input device Stere...

Page 77: ...ophone You can record voice or sound through the internal mono microphone 1or by plugging an external electret condenser microphone into the mono microphone jack The internal microphone also supports speakerphone features Internal Microphone ...

Page 78: ...ntrol for your computer Volume is also controlled by a Windows utility the Audio icon in the Control Panel on the Windows Start menu NOTE There is no manual volume control on the computer Volume can only be controlled by the software WARNING To reduce the risk of personal injury adjust the volume control before putting on headphones Volume Control with Hotkeys ...

Page 79: ... the stereo speaker headphone jack Speakers are also disabled when you attach the computer to the Mobile CD Expansion Unit MCD If the computer is attached to the MCD the system audio is played through the MCD speakers 2 Speakers on the Computer and MCD NOTE Some software applications such as game programs include their own volume controls You may need to make adjustments within these applications ...

Page 80: ...chapter familiarizes you with the utilities and procedures needed for connecting or configuring external equipment to your computer using the following Configuration utilities Using PC Cards Connecting video Connecting infrared equipment NOTE For more complete information about connecting an external monitor pointing device keyboard printer or other options see your online Compaq Reference Guide ...

Page 81: ...ger allows you to view and change your system configuration in the following ways If You Want To Click This Tab Look at system resources or print out a system summary View Devices by Type Change drivers install drivers learn the status and compatibility of installed devices View Devices by Connection Add New Hardware Utility The Add New Hardware utility helps you install a new piece of hardware qu...

Page 82: ...t or 32 bit CardBus PC Cards NOTE A Type III PC Card fits only in the bottom slot slot 1 IMPORTANT Before buying a non Compaq PC Card be sure it is on the Compaq PC Card Solutions List The Premier PC Cards are qualified on all portable systems and operating systems The latest copy can be found on the Compaq web site http www compaq com support techpubs pcmcia pccardlist html Also look for the Comp...

Page 83: ...Windows NT is not Plug and Play it can only recognize hardware configuration changes devices added or removed during computer power up Managing PC Card Power PC Cards are power options in a small form factor When PC Cards are installed in your computer they draw power from the system even when they are not in use If you are running Windows 95 remove PC Cards when they are not in use to conserve po...

Page 84: ...ont left side of computer 2 Gently push the card into the top slot label side up Forcing a card into the slot can damage the connector pins IMPORTANT After a PC Card has been inserted and configured you may need to perform an initial setup procedure For example a new storage card may need to be formatted or a new network card may need drivers installed For details on setup procedures for various P...

Page 85: ...appears select the card to be removed and click Stop 3 Windows 95 will display the message You may safely remove this device 4 Press the top or bottom PC Card release button 1 The release buttons are located on the front left corner of the computer 5 Firmly grasp the card and gently pull it out 2 6 If you re using Windows 95 with the computer turned on the computer beeps twice to indicate card rem...

Page 86: ...veral USB peripherals with just a few cables Insert the USB CardBus PC Card in the bottom PC Card slot on your computer Connecting Video Using the Video Utility To access the video utility click the COMPAQ tab in Display Properties This utility allows you to configure your graphics system and to select a video mode when you connect a TV VCR or camcorder to your computer via the NTSC PAL cable that...

Page 87: ...ideo equipment you wish to connect 2 Connect the NTSC PAL cable that came with your computer to the video connector on the back of the computer Connecting the NTSC PAL Cable 3 Connect the other end of the NTSC PAL cable to the TV or VCR you wish to connect 4 Go to the Display icon on the Control Panel in the Windows Start menu Choose the Compaq tab to select whether you want the picture to display...

Page 88: ... note that the aerial connector on your TV VCR is not the same connector as the BNC and will not work with the computer In some countries the pictures displayed on the TV or VCR will appear in black and white This is because the NTSC feature that displays color pictures is not supported in countries with PAL M and PAL N frequency standards These standards support black and white pictures only ...

Page 89: ... Help in the Infrared Monitor To establish an infrared link Be sure that the infrared ports on both devices are turned on and facing each other at a distance no greater than 3 28 feet one meter Avoid moving the infrared ports during data transmission Avoid interference from remote control units e g wireless headphones or audio devices by pointing them away from the infrared ports Avoid direct sunl...

Page 90: ...Compaq authorized reseller to determine which upgrades are available for your model For detailed installation procedures refer to the installation documentation included with the equipment or contact your Compaq authorized reseller This chapter will familiarize you with Installing software Operating system support Upgrading memory Upgrading the hard drive ...

Page 91: ... own installation program and documented installation procedures Before installation read the documentation that came with the application to ensure that your computer meets the disk space memory operating system and monitor requirements of the application Operating System Support Contact your authorized Compaq service provider to obtain Compaq supplemental software and drivers if you are replacin...

Page 92: ...ry Expansion Kit contains two 4 MB boards 16 Megabyte Memory Expansion Kit contains two 8 MB boards 32 Megabyte Memory Expansion Kit contains two 16 MB boards 64 Megabyte Memory Expansion Kit contains two 32 MB boards Checking Current Memory If you are running Windows 95 view the total amount of system RAM random access memory available to Windows by clicking the General tab in System Properties T...

Page 93: ...you are discharged of static electricity by touching a grounded metal object To upgrade memory follow these steps 1 Save your work Exit all applications and turn off the computer by clicking Shut Down from the Windows Start menu Remove all external devices including battery packs and the AC Adapter 2 Remove the device from the DualBay See Chapter 7 Using the DualBay for removal instructions 3 Remo...

Page 94: ...e computer automatically recognizes the new memory and reconfigures the system CAUTION If you need to remove the memory expansion boards be sure to release the locking tabs that secure the memory boards in the slots If the tabs are not released the connectors may break and cause irreparable damage to the system board Upgrading the Hard Drive Depending on your computer model the hard drive can be u...

Page 95: ... you to customize the security measures you prefer The computer provides security features to set passwords lock the pointing device and keyboard and blank the screen This chapter describes how to set and modify the following security features Passwords properties Power on password Setup password Quick controls Cable lock ...

Page 96: ...sword enabling of QuickLock and QuickBlank Computer Security Power On Password Power on password is a security feature that prevents use of the computer when it is turned on until a secret word or code is entered This prevents unauthorized access to your information Once you establish a power on password you must enter it each time you turn on the computer IMPORTANT You cannot use the computer if ...

Page 97: ...pt a key with an X over it is displayed 3 Try again to enter the password After three unsuccessful attempts you must Shut Down the computer and Restart before you can continue Deleting Changing Power On Password Once your power on password has been established you can delete or change it using your computer keyboard On most keyboards the slash mark is the key character used but the syntax for dele...

Page 98: ...llow these steps 1 Restart the computer by clicking Shut Down from the Windows Start menu 2 When the cursor moves to the upper right corner of the display press F10 When the Compaq Utilities menu appears click Computer Setup System Features then Security Management 3 In the window that appears type the password in the New Password field Type it again in the Retype Password field and exit the utili...

Page 99: ... syntax for your computer keyboard between the passwords For example if you have a Belgian keyboard you will type the following current password new password new password The new password takes effect the next time you turn on the computer NOTE The syntax for changing the password varies according to your keyboard Refer to the online Compaq Reference Guide to find the syntax for your computer Iden...

Page 100: ...puter Setup System Features then Boot Management Click the Enable QuickBoot box to disable or enable this feature Initiating Quick Controls After setting the power on password in Passwords Properties Quick Controls can be initiated in two ways With Fn F6 hotkeys which work only on the computer keyboard With the key combination Ctrl Alt L which works on both the computer and external keyboards NOTE...

Page 101: ... lock can be purchased from Kensington Microware Limited and major dealers worldwide Ask for the Kensington MicroSaver Security System Model 64068 Installing a Cable Lock To attach the cable lock 1 Loop the cable around a fixed object to which you want to secure the computer 2 Insert the lock end of the cable through the loop end of the cable 3 Insert the key into the lock and turn it ...

Page 102: ...R THE COMPUTER This chapter provides Compaq recommended guidelines for taking care of your computer These guidelines aimed at ensuring your computer s longevity and reducing the risk of damage include Routine care Travel guidelines Shipping guidelines ...

Page 103: ...cool dry place when it is not in use To prevent possible damage to the display do not place anything on top of the computer when it is closed Store the computer in the slipcase but do not store any other items inside the case on top of the computer Occasionally wipe the exterior of the computer and the screen with a soft damp cloth moistened only with water Avoid exposing the computer to direct su...

Page 104: ...lk through and security magnetic wands the handheld device used by security personnel You can send your computer and diskettes through airport X ray machines However Compaq recommends that you do not send your computer and diskettes through airport magnetic detectors or expose them to security magnetic wands Check with the airline if you plan to use the computer on the plane In flight computer use...

Page 105: ...pping by backing it up onto diskettes or tape media Be sure that diskettes or tapes are not exposed to electrical or magnetic impulses while stored or in transit Remove the diskette from the diskette drive Remove all PC Cards from the PC Card slots Turn off the computer and external devices Close the computer Disconnect external equipment from the computer Pack the computer and external devices in...

Page 106: ...e and communicate system problems These utilities should be used in the following instances To change factory default settings and to set or change the system configuration which is sometimes necessary when you add or remove optional equipment When a system configuration error is detected during the Power On Self Test POST To determine information about the operating environment of the system ...

Page 107: ...essing Computer Setup If you are using Microsoft Windows 95 your computer automatically recognizes and configures the system for new devices But if you have a configuration problem or want to view or reset configuration settings you can use Computer Setup To access Computer Setup or Diagnostics on the Compaq Utilities menu follow these steps 1 Restart the computer by clicking Shut Down on the Wind...

Page 108: ...eo monitor timeouts and video device resources Other Devices settings or devices that could not be categorized Accessing Diagnostics Utilities Diagnostics for Windows Diagnostics for Windows is a utility that inspects computer hardware internal system temperature and the SMART hard drive then displays a prefailure warning message upon detecting a system temperature or hard drive fault If you are r...

Page 109: ...nctioning properly Running Computer Checkup is optional but advisable after installing or connecting a new device You can display print or save the information generated by Computer Checkup Your Compaq authorized dealer reseller or service provider may ask you to run this utility to assist in analyzing the system This information allows the service provider to reproduce the same environment on ano...

Page 110: ...tely If the list is correct select OK The test option menu is displayed again Go to step 9 If the list is incorrect ensure that any new devices are installed properly If you do not find an installation problem call your Compaq authorized service provider 9 Select one of the following from the test option menu Quick Check Diagnostics Runs a quick general test on each device with a minimal number of...

Page 111: ... 11 Exit to the Compaq Utilities menu Running the View System Information Inspect Utility The View System Information INSPECT utility provides information about the system once it has been configured This utility provides the following information about the system operating environment Contents of the operating system startup files Current memory configuration ROM versions Type of processor Disket...

Page 112: ...wever in Windows the Compaq Diagnostics utility provides similar information about the computer To run Compaq Diagnostics for Windows click the Windows Start menu then click Settings then click Control Panel then double click the Compaq Diagnostics icon To run View System Information INSPECT follow these steps 1 Turn on or restart the computer by pressing the power button 2 As soon as the cursor i...

Page 113: ... Power Hardware installation Printer Keyboard numeric keypad Screen Memory Software applications Monitor Sound problems Checklist If you encounter some minor problem with your computer or software application go through the following checklist for possible solutions before running the diagnostic utilities Is the computer connected to an external power source or does it have a fully charged battery...

Page 114: ...ge about what the computer is doing or a prompt reminding you to enter information or press a key The following list shows typical examples of information messages A number might be displayed The number indicates the amount of memory in the computer Backing up files to drive A This message indicates that MS DOS is backing up a file to the diskette in drive A Exit this utility This message prompts ...

Page 115: ...mmon causes and solutions for battery problems are listed in the following table The Solving Power Problems section in this chapter also may be helpful to you Battery Problems and Solutions Problem Possible Cause Solution Computer won t turn on when battery packs are inserted and AC Adapter is unplugged Battery packs are discharged Connect the computer to an external power source and charge the ba...

Page 116: ...15 4 Troubleshooting Continued ...

Page 117: ...charge indicator doesn t turn on Battery packs are already charged No action is necessary Battery pack won t fast charge Battery packs were ex posed to temperature extremes Allow time for the battery pack s to return to room temperature Battery packs are at the end of their life Replace the battery pack s Battery packs are already fully charged Use the battery pack s without attempting to fast cha...

Page 118: ... new battery con servation level An external device such as a CD ROM or PC Card is draining the battery Turn off or remove the external device when it is not in use Battery packs are warm to the touch after charging Warming occurs due to charging No action is required NOTE Store the battery pack in a cool dry place when not in use High temperatures reduce the life of the battery pack and cause it ...

Page 119: ...eck the drive letter in the path statement Diskette drive has been disabled Enable diskette drive through the Device Manager in the Systems icon on the Control Panel or through F10 setup Diskette is not formatted Format the diskette Diskette drive cannot read a diskette Wrong type of diskette is being used Use the type of diskette required by the drive Diskette has a bad sector Copy files to hard ...

Page 120: ...ved data to its exact state before Hibernation Hard drive error occurs Hard drive has bad sectors or has failed If you are running Windows 95 run ScanDisk utility check the box Automatically fix If you are running Windows NT go to the system prompt and type chkdsk The computer will automatically scan for errors Reformat the hard drive Contact your Compaq authorized service provider Newly installed...

Page 121: ... drivers are necessary If so install the correct device drivers To view the status change drivers or change the configuration go to the Device Manager in the Systems icon on the Control Panel Click the plus sign next to the type of hardware then double click the hardware to view the device configuration Cables of new external device are loose or power cables are un plugged Ensure that all cables a...

Page 122: ...the Num Lock function and embedded numeric keypad External keyboard does not work Keyboard may not be securely connected or may be connected to the wrong external connector Ensure that the external keyboard is securely con nected to the external key board connector Keyboard and pointing device are locked You initiated QuickLock Enter your power on password to exit QuickLock NOTE If Num Lock is on ...

Page 123: ...cumentation for memory requirements and add more memory if needed Install additional memory Too many terminate and stay resident TSR applications are running at the same time Disable any TSR applications you do not need Running the Monitor Self Test You can perform a self test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer To do so complete the follow...

Page 124: ...rt the card gently to avoid damaging the pins Card or card driver is not compatible with your computer Refer to the documentation that came with your PC Card Contact your Compaq authorized dealer reseller or service provider for a list of PC Cards supported by Compaq See Chapter 10 Connecting External Devices to see the Compaq PC Card logo signifying Compaq supported cards PC Card does not work Ca...

Page 125: ...cord connection Network PC Card does not work Network driver is not set up properly or resources are not available for this configuration If you are running Windows 95 use the Network Neighborhood icon to identify information about your network card and setup Then use the Add New Hardware wizard to install the correct card driver If you are running Windows NT double click My Computer Double click ...

Page 126: ...t turn on when plugged in and battery packs are inserted Battery pack s may be defective Remove battery pack s insert another battery pack and turn on computer again Computer beeped and battery charge indicator is blinking Computer has entered a low battery condition Immediately save any open files Then do one of the following Connect the computer to an external power source to charge the battery ...

Page 127: ... online Printer driver for your application is not installed Double click the Printers icon on the Control Panel on the Start menu Double click Add Printer and follow the instructions on the screen Printer that is set up for a network is not connected to the network Connect the printer to the network Printer cable is too long unshielded or defective Replace the cable Printer is offline Paper tray ...

Page 128: ... Fn F9 to adjust contract On models with a passive matrix display you can also press Fn F10 to adjust brightness Computer screen is in direct light Tilt display or move computer Screen is blank You may have a screen blanking utility installed Press any key and or enter your password Brightness contrast needs adjusting Press Fn F10 to adjust brightness On models with passive matrix displays you can...

Page 129: ...ter has turned off replace the battery pack or connect the computer to another power source Then turn the computer back on Computer screen is blank and the screen on an external monitor displays information External monitor was turned on before the computer was turned on Press the Fn F4 hotkeys to display information on the computer display press the hotkeys again to display information simultaneo...

Page 130: ...n The application has not been added to the PATH statement Using Windows Notepad add the application directory with the full path name to the AUTOEXEC BAT file Insufficient memory to run application System ran out of memory for the application Check the application documentation for memory requirements Install additional memory Solving Sound Problems Some common causes and solutions for sound prob...

Page 131: ...t or no device driver is installed To view the pointing device driver access the Start menu via the keyboard by pressing Ctrl Esc Use the arrow keys to get to Settings then Control Panel and press Enter Use arrow keys to select the System icon and press Enter Use the arrow keys to access Device Manager Use the Tab key to get to the computer icon and the arrow keys to select the mouse Press the rig...

Page 132: ...ing device doesn t work Wrong pointing device is selected If you are running Windows 95 use the keyboard to select Automatically detect installed hardware in the Add New Hardware wizard Then click the mouse icon in the selection box and choose the correct mouse hardware If you are running Windows NT press F6 Then use the arrow keys to highlight My Computer and press Enter Use the arrow keys to hig...

Page 133: ...s and disconnect the AC Adapter if it is plugged in 3 Loosen the retaining ring by placing a pen in the hole 1on the ring and turning it 2about 20 degrees counterclockwise Removing the Retaining Ring and the Trackball 4 Remove the retaining ring and ball from the housing 5 Gently clean the ball with tap water or isopropyl alcohol Then rinse with water and dry it with a lint free cloth CAUTION To a...

Page 134: ... alcohol and squeeze off the excess liquid 4 Carefully wipe inside the cage to remove residue from the surfaces Clean the ball bearings 1by rubbing with the swab Do not attempt to remove the bearings Do not use alcohol on the sensor window 2 Instead gently wipe the sensor window with a soft dry lint free cloth until all debris is removed Cleaning Inside the Trackball CAUTION To avoid damage to the...

Page 135: ...t or to find a Compaq authorized reseller or service provider location call one of the numbers in the worldwide telephone numbers list in Appendix A Compaq Customer Support Your Compaq authorized reseller or service provider is available to answer your questions install optional equipment and service your computer If you take the computer in for service remember to provide the power on password or...

Page 136: ... A Compaq Customer Support Before you place a call run Compaq Diagnostics and print out the hard copy results for reference if possible You should have the following information ready so that the cus tomer support representative can provide you with the fastest possible solution when you call Product name Product model number Product serial number located on the bottom of the computer Purchase dat...

Page 137: ...ollow these steps 1 Click Start 2 Click Settings 3 Click Control Panel 4 Double click the Compaq Insight Personal Edition icon Features and Benefits Intelligent Manageability combines innovative hardware technology with Enterprise Management and PC LAN management solutions from Compaq and other leading vendors to make Compaq portable computers easier to inventory troubleshoot and protect Enterpris...

Page 138: ... Edition Compaq Insight Personal Edition refers to Intelligent Manageability software that diagnoses portable computer hardware monitors the internal system temperature and hard drive and then displays a prefailure warning message on detecting a system temperature or hard drive fault Fault Management Fault management is a utility designed to help prevent the loss of critical data using the followi...

Page 139: ...ata from unauthorized access Passwords Prevents unauthorized access to information stored on the computer or network Drive security Prevents starting the computer from the diskette drive and reading information from the diskette drive Device disabling Prevents unauthorized data transfer over fax modems serial ports parallel ports and infrared ports ...

Page 140: ......

Page 141: ...or service provider Technical Support Numbers Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting Customer Support Numbers Information on service and support programs including warranty product catalogs and white papers PaqFax Numbers Automatic facsimile response system for technical and product specific information that is transmitted to any fax...

Page 142: ...ium Luxembourg Compaq Care Center General Fax Infoline resellers brochures QuickLine BBS Order Software Backup Order Software Backup by Fax Bel Lux 32 32 32 32 32 0903 99036 45 BFr min 089 89 232 0 2 725 22 13 0 2 716 96 96 0 2 716 95 92 0 2 716 96 78 0 2 716 96 79 Brazil General Information 55 11 246 7866 Canada General Information Technical Support Customer Support Order Software Backup Battery ...

Page 143: ...eneral Information Technical Support 420 420 2 232 8772 2 232 8772 Denmark General Information Technical Support 45 45 45 90 45 90 45 90 45 45 Finland General Information Technical Support QuickLine BBS 358 358 0 615 599 0203 206 720 0 6155 9870 France General Information Technical Support 33 33 1 41 33 41 33 1 41 33 44 55 Germany 0 48 DM min Hotline Hotline Fax Infoline Infoline Fax QuickLine Fax...

Page 144: ...on PaqFax BBS 91 80 559 6023 91 80 559 8989 91 80 559 8900 Israel General Information Technical Support PaqFax 972 972 972 3 6363 444 3 6363 444 3 6396 601 Italy General Information Technical Support 39 39 2 57 59 03 00 2 57 59 03 00 Japan General Information Technical Support Windows 95 Support Order Software Backup FaxStation 0120 101 589 0120 101 589 0120 505 589 0120 250 589 81 3 5402 0991 Kor...

Page 145: ...ation Customer Support Fax QuickLine Bulletin Board 0182 565805 06 91681616 Dfl 0 75 min 06 8991116 Dfl 0 40 min 0182 572366 New Zealand General Information 64 9 307 3969 Norway General Information Technical Support 47 47 22 07 20 00 22 07 20 20 Poland General Information Technical Support 48 48 2 630 3535 2 630 3535 Portugal General Information Technical Support 351 351 1 4128400 1 4128460 Russia...

Page 146: ...mation Technical Support 34 34 902 10 14 14 1 640 1302 Sweden General Information Technical Support PaqFax hämtfax QuickLine BBS 46 46 46 46 8 703 5240 8 703 5240 8 703 5225 8 703 5220 Switzerland General Information Technical Support QuickLine Bulletin Board Order Software Backup 0844 844 111 01 838 22 22 German 01 838 22 23 French 01 838 24 21 0800 556 206 Taiwan General Information Technical Su...

Page 147: ...ral Information FaxPaq QuickLine Bulletin Board 0990 134456 0181 332 3550 0181 332 9499 United States Product Information Technical Support PaqFax Download Facility modem access only Order Software Backup Battery Pack Recycling 1 800 345 1518 1 800 OKCOMPAQ 1 800 652 6672 1 800 345 1518 Option 1 1 281 518 1418 1 800 952 7689 1 800 524 9859 Venezuela General Information 58 2 953 6944 ...

Page 148: ...A 8 Compaq Customer Support ...

Page 149: ...ode not listed here contact your Compaq authorized service provider You also may wish to run Computer Checkup see Chapter 14 Diagnostics for information about this utility NOTE If QuickBoot is enabled the POST is minimized to hasten your start up time POST Error Codes Error Code Beeps Probable Cause Action 162 System Options Error 2S Configuration error Run Computer Checkup See Chapter 14 162 Syst...

Page 150: ... computer no action is required Otherwise contact a Compaq authorized service provider 208 Invalid Memory Expansion Board None The memory expansion board is an invalid type Replace memory expansion board 605 Diskette Drive Error None Mismatch in drive type Run Computer Checkup See Chapter 14 605 Diskette Drive Type Error Run SETUP 2S Disk type does not match the drive Run Computer Checkup See Chap...

Page 151: ...e 13 Select 2 Data Bit 0 14 Auto Linefeed 3 Data Bit 1 15 Error 4 Data Bit 2 16 Initialize Printer 5 Data Bit 3 17 Select In 6 Data Bit 4 18 Ground 7 Data Bit 5 19 Ground 8 Data Bit 6 20 Ground 9 Data Bit 7 21 External FDD Detect 10 Acknowledge 22 External FDD Detect 11 Busy 23 Ground 12 Paper Out 24 Ground 25 External FDD 5V ...

Page 152: ...Data Set Ready 2 Receive Data 7 Ready to Send 3 Transmit Data 8 Clear to Send 4 Data Terminal Ready 9 Ring Indicator 5 Ground Keyboard Mouse Connector KEY 6 5 4 3 2 1 Pin Signal Pin Signal 1 External Mouse Data 4 5V 2 External Keyboard Data 5 External Mouse Clock 3 Ground 6 External Keyboard Data ...

Page 153: ... 8 Ground Docking Base Connector 31 61 91 1 120 90 60 30 Pin Signal Pin Signal 1 CRT Green Analog 31 PEB 5V 2 CRT Blue Analog 32 CRT Red Analog 3 CRT Horizontal Sync 33 Ground 4 CRT Vertical Sync 34 Ground 5 Convenience Bay ID 35 Ground 6 Printer Data 0 36 Printer Strobe 7 Printer Data 1 37 Ground 8 Printer Data 2 38 Printer Auto Linefeed 9 Printer Data 3 39 IRQ15 10 Printer Data 4 40 Printer Erro...

Page 154: ...7 Serial Carrier Detect 18 Serial Transmit Data 48 Serial Data Terminal Ready 19 Serial Data Set Ready 49 Serial Ready to Send 20 Serial Clear to Send 50 Serial Ring Indicate 21 Keyboard Data 51 PS2 Data 22 Keyboard Clock 52 PS2 Clock 23 Game Port 7 53 Game Port 5 24 Game Port 6 54 Game Port 4 25 PEB Power On 55 NIC Select 26 Ground 56 Ground 27 Ground 57 Ground 28 CD Audio Left 58 CD Audio Right ...

Page 155: ... Ground 100 Sec IDE IO Write 71 Sec IDE IO Read 101 Sec IDE IO Ready 72 Ground 102 IRQ14 73 Port84 Enable 103 No Connection 74 Ground 104 Sec IDE Data Address 0 75 Sec IDE Data Address 1 105 Sec IDE Data Address 2 76 Ground 106 CDPDIAG 77 Sec IDE Chip Sel 300 range 107 Sec IDE Chip Sel 100 range 78 Ground 108 CDDASP 79 Ground 109 Ground 80 PEB ID 110 Game Port 2 81 Game Port 3 111 Game Port 0 82 G...

Page 156: ...C 6 Connector Pin Assignments ...

Page 157: ...er cord set requirements contact your Compaq authorized dealer General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used...

Page 158: ...y Accredited Agency Applicable Note Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 ...

Page 159: ...le cord must be Type SPT 2 or equivalent No 18 AWG 3 conductor Wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese DENTORI Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm2 conductor size Wall plug must be a...

Page 160: ...their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one of more of the following methods when handling or installing electrostat...

Page 161: ... mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat IMPORTANT If you do not have the suggested equipment for proper grounding contact a Compaq authorized reseller or service provider For more information on static electricity or assistance with product installation contact your Compaq authorized service provider ...

Page 162: ... computer only these options should be used Agency Regulatory Identification Numbers Options Series Numbers Notebook CPUs 2870 2870A 2870B 2870C 2870D and 2870E Notebook CPU with Display Upgrade 2870B UD 2870C UD 2870D UD and 2870E UD Convenience Base 2875A Convenience Base Ethernet 2875 Extended Life NiMH Battery Pack 2831A Automobile Adapter 2874 Display Upgrade 2870 D Conv AC Adapter 2872 2872A...

Page 163: ...r more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifica...

Page 164: ...ent Regulations Avis Canadien Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following E...

Page 165: ...vel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline Battery Notice WARNING Your computer is provided with a Lithium battery powered Real Time Clock circuit There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or not handled properly Do not attempt to recharge the battery disassemble it immerse it in wate...

Page 166: ... S Environmental Protection Agency s EPA Energy Star Computers Program The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories Compaq products achieve this by reducing the power consumption when not being used Using the power saving features will reduce energy use and maxim...

Page 167: ...ic Dimensions Height 1 49 in 37 85 mm Depth 10 20 in 259 48 mm Width 11 40 in 289 56 mm Weight w o battery Handle 4 94 lbs 2 24 kg Weight w battery Handle 6 233 lbs 2 83 kg Weight w bay battery 5 317 2 41 kg Stand Alone Battery Power Requirements Operating Voltage 100 to 240 VAC RMS 100 to 240 VAC RMS Operating Current 1 10 A RMS 1 10 A RMS Operating Frequency Range 50 to 60 Hz AC 50 to 60 Hz AC M...

Page 168: ... 90 Nonoperating 5 to 95 5 to 95 Color TFT Display U S Metric Dimensions display size Height 6 3 in 16 0 cm Width 8 4 in 21 3 cm Number of Colors 256 32K 64K and 16M at 800 x 600 Display Contrast Ratio 100 1 Brightness 70 CD M2 4 0 mA Pixel Resolution Pitch Format Configuration 0 264 x 0 264 mm 800 x 600 RGB Stripe Backlight Edge Lit Character Display 80 x 25 Total Power Consumption 3 2 W Maximum ...

Page 169: ... 1 44 720 Light None Height 0 43 in 11 mm Bytes per Sector 512 Sectors per Track High Density Low Density 18 9 Tracks per Side High Density Low Density 80 80 Read Write Heads 2 Average Access Time ms Track to Track high low Average high low Settling Time ms Latency Average ms 3 6 94 174 15 100 ...

Page 170: ...a Mbits Sec Interface Mbytes Sec 39 6 to 71 5 16 6 51 7 to 83 4 16 6 Sector Interleave 1 1 1 1 Typical Seek Time including settling Single Track ms Average ms Full Stroke ms 2 5 13 0 23 0 4 0 13 0 23 0 Disk Rotational Speed RPM 4000 4000 Physical Configuration Cylinders Data Heads Sectors per Track Bytes per Sector 6371 6 117 to 216 512 6975 6 144 to 240 512 Logical Configuration Cylinders Heads S...

Page 171: ...Output Voltage 18 5 0 25 V DC Maximum Output Current 42 W Lithium Ion Modular Battery Pack U S Metric Dimensions Height 0 77 in 19 6 mm Length 5 34 in 135 6 mm Width 4 35 in 110 0 cm Weight 0 88 lb 399 g Energy Voltage 14 4 V dc Amp hour Capacity 2 6 Ah Watt hour Capacity 37 4 Wh Environmental Requirements Operating temperatures 50 F to 104 F 10 C to 40 C Nonoperating temperature 12 0 F to 140 0 F...

Page 172: ... Operating temperatures 50 F to 104 F 10 C to 40 C Nonoperating temperature 12 0 F to 1400 F 300 C to 600 C Nickel Metal Hydride Handle Battery Pack U S Metric Dimensions Height 0 89 in 15 2 mm Length 11 00 in 279 0 mm Width 1 53 in 38 8 mm Weight 1 05 lb 457 g Energy Voltage 12 0 V dc Amp hour Capacity 2 1 Ah Watt hour Capacity 25 0 Wh Environmental Requirements Operating temperatures 50 F to 104...

Page 173: ...ions 5 9 operating temperatures G 5 G 6 recycling in Europe 5 14 recycling in North America 5 14 setting conservation level 5 17 specifications G 5 G 6 storing 5 12 15 5 beeps identifying low battery condition 5 11 brightness CTFT G 2 brightness control 3 7 C cable lock 2 2 12 7 CardBus See PC Cards Compaq authorized dealer reseller service provider locating 15 22 15 23 components bottom panel 2 9...

Page 174: ...problems 15 15 reducing brightness 5 12 drivers See device drivers DualBay AC power connector 2 3 features 2 3 2 9 inserting diskette drive 7 2 latch release 2 3 removing battery 7 5 removing diskette drive 7 3 E electrostatic discharge grounding methods E 1 preventing E 1 embedded numeric keypad 2 4 Energy Star compliance F 5 ESD See electrostatic discharge external diskette drive 8 1 external mo...

Page 175: ...pad 2 4 function keys 2 4 3 8 hotkeys 3 6 numeric keypad 3 8 pointing device 2 5 problems 15 9 status panel 2 4 stereo speakers 2 5 suspend 2 4 user programmable keys 2 4 3 2 keyboard mouse connector 2 7 M MCD expansion slot 2 9 memory configuration 14 4 problems 15 10 messages error B 1 on screen examples 15 2 monitor external 15 17 self test 15 10 mouse See pointing device N NTSC PAL connecting ...

Page 176: ... 12 6 QuickLock 3 7 12 5 R real time clock battery 15 4 references online 1 1 printed 1 1 regulatory agency identification numbers F 1 routine care 13 2 S ScanDisk 15 6 15 7 screen messages 15 2 problems 15 15 security cable lock 12 7 quick controls 12 5 security management utility disabling password 15 22 serial connector 2 7 serial number 1 2 service information 15 22 15 23 shipping computer 13 ...

Page 177: ... 6 display screen 15 15 hard drive 15 7 hardware installation 15 8 helpful hints 15 1 memory 15 10 minor problems 15 3 monitor self test 15 10 numeric keypad 15 9 PC Cards 15 11 pointing device 15 18 power 15 13 printer 15 14 software 15 17 sound 15 17 TV connecting NTSC PAL 10 8 typographical conventions xi U upgrading hard drive 11 5 user programmable keys 2 4 3 2 assigning 3 2 3 3 key assignmen...

Page 178: ...I 6 Index ...

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