Conten
ts
Contents
Safety ................................................................................................................... 1
Electrical Safety .................................................................................................... 2
Security ................................................................................................................ 4
Introduction .......................................................................................................... 5
Operation ............................................................................................................... 6
Downloading COM5 PT1 Transaction Data .......................................................... 6
Components .......................................................................................................... 7
COM5 PT1 Housing Layout .................................................................................... 8
Electronic Module Layout ..................................................................................... 9
Servicing ............................................................................................................ 10
Tools .................................................................................................................... 11
Biannual Service ................................................................................................. 11
Annual Service .................................................................................................... 11
Printer .................................................................................................................. 12
Electronic Module Removal ................................................................................ 15
Power Supply Replacement ................................................................................ 16
Troubleshooting ................................................................................................. 17
UPS Motherboard Connections ........................................................................... 17
COMMS board connections................................................................................. 18
Din Rail connections ........................................................................................... 18
Power Loss .......................................................................................................... 19
Battery ................................................................................................................. 20
COMMS Board Replacement ............................................................................... 22
C5K Processor Board Replacement .................................................................... 23
UPS Motherboard replacement ........................................................................... 24
Comms Wiring ..................................................................................................... 26
PIN Pad Replacement .......................................................................................... 28
Card Reader Replacement .................................................................................. 29
Fan & Filter .......................................................................................................... 30
Modem LEDs ...................................................................................................... 31
Comset ................................................................................................................. 31
Machinelink ......................................................................................................... 32
Etic ....................................................................................................................... 33
Troubleshooting ................................................................................................. 35
Spare Parts ......................................................................................................... 38
Page 1: ...COM5 PT1 Service Manual Version No 1 0 1 Model COM5 PT1 Date 20th September 2021...
Page 2: ...ac C5000 processor s performance Compac Industries Limited has no control over each installation s unique operating environment Hence Compac Industries Limited makes no representations or warranties c...
Page 3: ...s at any time This publication describes the state of the product at the time of publication and may not reflect the product at all times in the past or in the future Manufactured By The Compac COM5 P...
Page 4: ...on Author s Venuka Amarakoon Original Publication Date 20 September 2021 Authorised By Emily Sione File Name COM5 PT1 Service Manual v 1 0 1 Revision History Version Date Author s Revision Notes 1 0 0...
Page 5: ...1 Printer 12 Electronic Module Removal 15 Power Supply Replacement 16 Troubleshooting 17 UPS Motherboard Connections 17 COMMS board connections 18 Din Rail connections 18 Power Loss 19 Battery 20 COMM...
Page 6: ...r gloves whenever practicable while working inside the cabinet Site Safety Comply with all safe site regulations for the site you are working on and any additional instructions from the site manager W...
Page 7: ...ted on the back of the electronic module The power supply steps down the 230 Volts AC to 16 volt DC to power the main electronic components Technicians should be able to safely operate and diagnose an...
Page 8: ...ctronic components CAUTION When removing the battery take care not to short the positive terminal on the chassis of the COM5 PT1 Make sure the positive terminal is insulated before installing the batt...
Page 9: ...appears to have been tampered with do not use the COM5 PT1 and contact the help desk immediately When refuelling at unmanned sites be aware of suspicious activity Report all security concerns to Help...
Page 10: ...a forecourt controller that is capable of controlling Compac PEC Gilbarco and E mail protocol pumps Tank levels can be monitored with Veeder root Fafnir and Franklin tank gauges The COM5 PT1 is desig...
Page 11: ...the user to take fuel After fuel has been taken and the pump nozzle hung up a receipt can be obtained by the customer by re inserting and removing their card This can be done up to 20 minutes after th...
Page 12: ...price fuel groups hose and tank information Communicates to banks via a secure internet connection for credit card and EFTPOS authorisation Communicates to EFTPOS PIN pad and card reader Provides powe...
Page 13: ...24V DC DC converter 12VDC DC Converter is at the back Custom VKP80III Receipt Printer SCR200 Secure Card Reader Lock Payment Express SKP200 PIN pad Pay wave BRF Magtek Card Reader Camlock 385W15VDC p...
Page 14: ...rds Biever Novyc Secondary reader port SCR reader Printer out 12V 2A OUT for SCR reader 12V Fan1 12V Fan 2 12V Heater Control Relay output 12V IN 16V IN 12V 20A OUT to 12 12VDC converter 12V 20A OUT t...
Page 15: ...s task weekly or more frequently if customers have trouble with the COM5 PT1 operation Card Reader Card reader should be swiped through with a cleaner card wet with cleaner fluid The card reader may n...
Page 16: ...ose pliers side cutters pliers Hacksaw Stanley knife or similar sharp blade Felt tip pen or marker Glue Loctite 601 or similar Insulating tape and masking tape Spray bottle of water and detergent Rule...
Page 17: ...nter Lift the paper roll and pull it off the paper roll holder Put a new roll into the paper roll holder Check the paper is feeding the correct way off the roll when facing the printer the end of the...
Page 18: ...llowing technique Lift the plastic lid on the top of the printer Pick out any loose or jammed paper Check the receipt chute is clear and undamaged Lower the plastic lid Feed the paper back into the ma...
Page 19: ...n of the paper roll support arm undo the retaining screws and remove Unplug the paper low sensor from the printer Replacement Fasten the old paper roll arm onto the new printer in the same position as...
Page 20: ...PT1 to fold the electronic module forward or backward Pull down the top hinge to remove the electronic module from the OPT CAUTION Always take anti static precautions when working with electronic comp...
Page 21: ...of the module NOTE The module is heavy Make sure it is well supported and no wires are pulled as you remove it Electronic Module Removal Turn off the mains switch and the Battery Isolation switch bef...
Page 22: ...converter Red 12V Black GND Output to the 24V step up converter 24V OUT To VKP80III printer Red 12V Black GND 24V OUT to the Printer 24V 10A IN Output from12 24 VDC converter Yellow 12V Black GND 24V...
Page 23: ...Comms Red Black COMPAC Comms R Red COMPAC Comms B Black Gilbarco G Orange Gilbarco G Green RS232 Tank Gauging Rx White Black RS232 Tank Gauging Tx Red Black RS232 Tank Gauging GND Green Black Tank pr...
Page 24: ...wer to the unit is lost it will no longer allow transactions but the user will still be able to obtain a receipt that was generated before the power outage A receipt can be obtained for up to 20 minut...
Page 25: ...less than 20 minutes during a power failure then the battery may need replacing The backup battery for the UPS is mounted inside the electronics chassis CAUTION Always take precautions with the expos...
Page 26: ...ve leads from the battery Replace CAUTION Take care not to touch the exposed battery cables with the steel bracket CAUTION Ensure the Red lead connects to the red battery terminal marked Severe intern...
Page 27: ...witch and the Battery Isolation switch Take note of their location and unplug the connections Undo the 2 hex nuts holding the COMMS board to the processor board Pull the COMMS board out to remove the...
Page 28: ...equired Unplug the Ethernet cable from the COM5 Processor board Unscrew the four hex bolts from the board Pull the board off the UPS Motherboard to disconnect the processor board from the UPS motherbo...
Page 29: ...ntil this has been done Removal Turn off the mains switch and the Battery Isolation switch Remove all the wires from the UPS motherboard terminals and disconnect all the connectors Remove the COMMS bo...
Page 30: ...connectors are connected properly Repower the unit Contact the Help Desk and follow their instructions to re install site parameters Connections Layout Connector Use Wire Colours Comment Secondary rea...
Page 31: ...o the current mA of the site protocol as required There are three current options RS232 and RS485 comms If RS232 or RS485 comms are being used use the table below to configure the switches and connect...
Page 32: ...an be connected to J400 LEDs LED Colours Comment Pump Com s NZ Yellow Green Red Toggles Yellow Green Normal Red Comm s short Pump Com s Aus Green Red Toggles Red Green Normal ATG NZ Green Red Toggles...
Page 33: ...the Pin pad to the door Gently remove the PIN pad Return the PIN pad to Compac Replace Anti tamper Protection A unit that has been disabled will display the message Secure Link Fail Terminal Locked N...
Page 34: ...s holding the card reader to the door Gently remove the card reader Replace Anti tamper Protection A unit that has been disabled will display the message Secure Link Fail Terminal Locked NOTE The card...
Page 35: ...100 000 hours in ideal conditions If the fan fails or becomes excessively noisy it should be replaced Filter Replacement Removal Replacement Unclip the fan connector or turn off the COM5 PT1 Unscrew...
Page 36: ...AN Blinking Ethernet data transmission Off No Ethernet connection On Ethernet is connected VPN On VPN tunnel set up Off VPN tunnel not set up or VPN failure CELL On Cell connection is UP and now you h...
Page 37: ...Power on Orange On Power on in recovery mode Red Slow flash Hardware error Network Green On Connected via WWAN Green Blinking Traffic via WWAN Green Slow flashing Connecting PDP Orange On Registered...
Page 38: ...ted Line not connected Slow blinking 2 s Connection in progress 1st step adsl Fast blinking 0 5 s Connection in progress 2nd step password and IP Steady green Connected Brief flashing when traffic on...
Page 39: ...ection Off Interface disable or enable as an access point Flashing every 4 s Interface enable not connected Blinking fast 0 5 s Connection in progress Steady green Connected Brief flashing when traffi...
Page 40: ...n wrong side of paper Remove paper and re insert Faulty Printer Replace Printer Faulty Electronics module Replace the electronics module Paper low on internal PIN pad EFTPOS PIN pad displays Receipt u...
Page 41: ...ensers has encountered an error Read the error message on the pump display to find out what is wrong System not ready on EFTPOS PIN pad Unable to Auth Block cards from Compac online Internet connectio...
Page 42: ...ovider for information on internet service quality COM5 PT1 is beeping constantly and displays System Not Ready when card transaction is attempted Unit lost Mains power Low Battery Check the internal...
Page 43: ...XTA Vodafone NZ FO MDM CMST4GXVN Spark NZ FO MDM CMST4GXXT 12V 24V DC DC converter F BA PWR 12S2410 12V 12V DC DC converter is on the back of the plate F BA PWR 40S1203 16VDC power supply module F BA...
Page 44: ...DSCR200 Lock Payment Express SKP200 PIN pad FO BA PPAD ABFS Pay wave BRF Magtek Card Reader F BA CDRD MT TTL Camlock F KEYS 418HSL Fan F CU MXFAN KT Receipt Printer F BA PRT VKP80 Card Reader FO BA CD...
