37.
TRO
UBLESHO
OTIN
G
Problem
Possible Cause
Recommended Action
Unable to get data
from COM5 PT1
Internet connection down
Check with internet service provider
for information on internet service
quality
COM5 PT1 is
beeping constantly
and displays
“System
Not
Ready
” when card
transaction is
attempted.
Unit lost Mains power,
Low Battery.
Check the internal screen to confirm if
there is “No Mains” or “Battery Low”
message on the screen and get the
electrician to investigate if there is a
power/battery issue.