Commerciant Mobilescape User Manual Download Page 4

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MobileScape

User Guide

Commerciant | M Powering Wireless Commerce

Revision 2.1

Performance and safety

Signal Strength

Understanding Sleep Mode

Following Safety Guidelines

Troubleshooting

My Terminal Keeps Turning Off

My Screen Is Frozen Or Not Responding

My Screen Is Blank

My Screen Is Not Responding Properly To Touch

My Signature Is Not Working

My Wireless Signal Is Weak Or Not Working

My Printer Is Not Working Properly

My Magnetic Stripe Reader Is Not Working

Important Numbers

Commerciant Customer Service

American Express

Discover

Diner’s Club

JCB International

Menu Explanation And Navigation Chart

Accessories

Hardware Specifications

Index

Summary of Contents for Mobilescape

Page 1: ...M M P Po ow we er ri in ng g W Wi ir re el le es ss s C Co om mm me er rc ce e U Us se er r G Gu ui id de e TM TM...

Page 2: ...just that To start using your MobileScapeTM terminal immediately see the sections marked Getting to know your new MobileScapeTM terminal and Basic functions These two sections were designed to be a q...

Page 3: ...MobileScapeTM Terminal On And Off 9 Using The Stylus 9 Charging The Battery 9 Capturing An Electronic Signature 9 Printer Door Operation 10 Paper Loading 10 FCC Statement 11 Swiped Credit Card Transac...

Page 4: ...Not Responding 21 My Screen Is Blank 22 My Screen Is Not Responding Properly To Touch 22 My Signature Is Not Working 22 My Wireless Signal Is Weak Or Not Working 23 My Printer Is Not Working Properly...

Page 5: ...ring Wireless Commerce Revision 2 1 5 G Ge et tt ti in ng g t to o k kn no ow w y yo ou ur r n ne ew w M Mo ob bi il le eS Sc ca ap pe eT TM M t te er rm mi in na al l 1 2 3 6 4 12 11 8 9 5 10 Top Vie...

Page 6: ...your MobileScapeTM terminal on 6 Signal Light For Future Use 7 External Antenna Hole Not used 8 Docking Connector Debug port for connecting to a PC during factory testing 9 Reset Button The reset butt...

Page 7: ...s st ti io on n m ma ar rk k i in nd di ic ca at to or r i is s d di is sp pl la ay ye ed d T Th hi is s i in nd di ic ca at to or r l le et ts s y yo ou u b ba ac ck k o ou ut t o of f a a m me en nu...

Page 8: ...d d C Co on nt ta ac ct t c cu us st to om me er r s se er rv vi ic ce e i im mm me ed di ia at te el ly y i if f s so om me et th hi in ng g i is s m mi is ss si in ng g 1 1 8 86 66 6 4 41 14 4 5 56...

Page 9: ...me ed d t to o a au ut to om ma at ti ic ca al ll ly y g go o i in nt to o s sl le ee ep p m mo od de e a af ft te er r 1 10 0 m mi in nu ut te es s o of f i in na ac ct ti iv vi it ty y U Us si in ng...

Page 10: ...r T Th he e d di ir re ec ct ti io on n y yo ou u l lo oa ad d t th he e p pa ap pe er r i is s i im mp po or rt ta an nt t F Fo or r p pr ro op pe er r i in ns st ta al ll la at ti io on n l lo oa ad...

Page 11: ...u ul l i in nt te er rf fe er re en nc ce e t to o r ra ad di io o c co om mm mu un ni ic ca at ti io on ns s H Ho ow we ev ve er r t th he er re e i is s n no o g gu ua ar ra an nt te ee e t th ha at...

Page 12: ...th he en n c co on nt ta ac ct t t th he e s se er rv ve er r t to o a au ut th ho or ri iz ze e f fu un nd ds s I If f a ac cc ce ep pt te ed d i it t w wi il ll l p pr ro om mp pt t f fo or r t th h...

Page 13: ...a ar rd d m me et th ho od d T Th hi is s i is s t th he e l lo ow we es st t c co os st t s sa al le es s t tr ra an ns sa ac ct ti io on ns s 1 1 F Fr ro om m t th he e m ma ai in n m me en nu u s s...

Page 14: ...ut tt to on n 7 7 E En nt te er r d do ol ll la ar r a am mo ou un nt t o of f t tr ra an ns sa ac ct ti io on n a an nd d s se el le ec ct t t th he e b bu ut tt to on n 8 8 Y Yo ou ur r M Mo ob bi...

Page 15: ...y yo ou u t th ha at t t th hi is s i is s v vo oi id d S Se el le ec ct t t th he e b bu ut tt to on n t to o p pr ro oc ce ee ed d 5 5 N Ne ex xt t t th he e t te er rm mi in na al l w wi il ll l p...

Page 16: ...t th he e c ca ar rd d 4 4 W Wh he en n a a c ca ar rd d n nu um mb be er r i is s e en nt te er re ed d o or r s sw wi ip pe ed d a a d di ia al lo og g b bo ox x w wi il ll l b be e d di is sp pl la...

Page 17: ...ip pe e t th he e c ca ar rd d 4 4 W Wh he en n a a c ca ar rd d n nu um mb be er r i is s e en nt te er re ed d o or r s sw wi ip pe ed d a a d di ia al lo og g b bo ox x w wi il ll l b be e d di is...

Page 18: ...r s sw wi ip pe ed d a a d di ia al lo og g b bo ox x w wi il ll l b be e d di is sp pl la ay ye ed d t to o i in nf fo or rm m y yo ou u t th ha at t t th hi is s i is s a a f fo or rc ce e t tr ra a...

Page 19: ...nt t p pa an ne el l b bu ut tt to on ns s P Pr ro ot te ec ct t y yo ou ur r M Mo ob bi il le eS Sc ca ap pe e t te er rm mi in na al l f fr ro om m t te em mp pe er ra at tu ur re e e ex xt tr re em...

Page 20: ...TM M t te er rm mi in na al l i is s p pr ro og gr ra am mm me ed d t to o a au ut to om ma at ti ic ca al ll ly y g go o i in nt to o s sl le ee ep p m mo od de e a af ft te er r 1 10 0 m mi in nu u...

Page 21: ...o on nt ta ac ct t c cu us st to om me er r s se er rv vi ic ce e M My y s sc cr re ee en n i is s f fr ro oz ze en n o or r n no ot t r re es sp po on nd di in ng g I If f y yo ou ur r s sc cr re ee...

Page 22: ...e c co on nt tr ra as st t i ic co on n s sh ho ou ul ld d b be e a an nd d t th he en n t tr ry y a an nd d s se el le ec ct t t th he e u up pp pe er r h ha al lf f o of f t th he e d di is sp pl la...

Page 23: ...c ck k t to o m ma ak ke e s su ur re e y yo ou u h ha av ve e p pa ap pe er r l lo oa ad de ed d a an nd d t th ha at t i it t i is s n no ot t j ja am mm mi in ng g i in n t th he e p pr ri in nt te...

Page 24: ...m mm me er rc ci ia an nt t C Cu us st to om me er r S Se er rv vi ic ce e C Cu us st to om me er r S Se er rv vi ic ce e 1 1 8 86 66 6 4 41 14 4 5 56 60 00 0 M Ma ai in n N Nu um mb be er r 1 1 7 71...

Page 25: ...l o of f t th he e m me en nu us s a an nd d e ex xp pl la ai in ns s t th he ei ir r p pu ur rp po os se e N No ot te e F Fr ro om m t ti im me e t to o t ti im me e t th he e m me en nu u s sc cr re...

Page 26: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 26...

Page 27: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 27...

Page 28: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 28...

Page 29: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 29...

Page 30: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 30...

Page 31: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 31...

Page 32: ...MobileScapeTM User Guide Commerciant M Powering Wireless Commerce Revision 2 1 32...

Page 33: ...cr re ee en ns s T Th he e m me en nu u e er rr ro or r s sc cr re ee en ns s s sh ho ow w t th he e p po os ss si ib bl le e e er rr ro or r m me es ss sa ag ge es s y yo ou u c co ou ul ld d r re ec...

Page 34: ...M M t te er rm mi in na al l C Co on nt ta ac ct t y yo ou ur r s sa al le es s r re ep pr re es se en nt ta at ti iv ve e f fo or r p pr ri ic ci in ng g a an nd d o or rd de er rs s R Re ep pl la ac...

Page 35: ...ge e c ca ap pa ac ci it ty y 6 60 00 00 0 t tr ra an ns sa ac ct ti io on ns s L LC CD D s sc cr re ee en n E EL L b ba ac ck kl li ig gh ht t R Re es so ol lu ut ti io on n 3 32 20 0 x x 2 24 40 0...

Page 36: ...L L M M M Mo od de em m S Sp pe ec ci if fi ic ca at ti io on ns s 3 35 5 M Mo od de em m M Me en nu u 2 20 0 2 22 2 2 25 5 N N O O P P P Pr re e a au ut th ho or ri iz za at ti io on n 1 17 7 P Ph ho...

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