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ASAP

®

 

104 

 

Installation and Reference Guide 

 

 

 

 

Customer Service 

U.S.:  1-800-288-6794 

E-mail: [email protected] 

 

 
 
 
 
 

 

   

 

 

Register Online at www.commandcommunications.com 

Summary of Contents for ASAP 104

Page 1: ...ASAP 104 Installation and Reference Guide Customer Service U S 1 800 288 6794 E mail techsupport commandcommunications com Register Online at www commandcommunications com ...

Page 2: ...7 Placing an outbound call 18 Emergency Call Override 18 Programming Programming the ASAP 104 19 Programmable features of the ASAP 104 21 Programmable feature settings of the ASAP 104 22 Automatic No Answer Transfer 23 Automatic Primary Port Transfer 23 Automatic Ring Reduction 24 Automatic Ring Reduction Reset 24 Extension Detection 25 On Line Extension Protection 25 Answer Any Port 26 Pound Key ...

Page 3: ...ctive Ring service and the number of rings before the call forwarding occurs is adjustable Contact Technical Support for installation assistance Phone Company Voice Mail Is compatible only when used in conjunction with the telephone company s Distinctive Ring service Contact Technical Support for installation assistance The ASAP 104 is a phone line management system designed to direct incoming pho...

Page 4: ...e If telephones are connected to the ASAP 104 calls without tones will transfer directly to the telephones Automatic operation calls are answered and processed where the ASAP 104 is located Semi Automatic operation all phones in the home ring Answers the call automatically Transfers all calls to the predesignated telephone device s according to the tone s received from the calling telephone device...

Page 5: ...onnect the provided modular line cord from a standard telephone wall jack to this port 2 Connect an answering machine or combination phone answering machine to this port The ASAP 104 will transfer all voice calls to port P1 Depending on the installation a single line telephone an integrated phone answering machine multiple phones or a telephone system KSU or PBX can be connected to this port 3 Con...

Page 6: ... as connecting telephone equipment to the ASAP 104 Installation on a telephone system The diagram shows telephone devices connected to the ASAP 104 for a telephone system follow the same procedures for a mini telephone system For the ASAP 104 to operate properly it must be in front of the telephone system Connect the other equipment as needed All equipment on that line telephone system fax compute...

Page 7: ...ones on the line The following diagram shows an installation at the point of DEMARC on line 1 Once connected in this configuration the telephones will never ring on an inbound call if the ASAP 104 transfers to port P2 P3 or port P4 Only calls that do not produce transfer tones will ring the telephones SINGLE LINE INSTALLATION ON LINE 2 ...

Page 8: ...rt P1 default Extension phones not connected to the Primary port in the Automatic mode will ring only 1 time on an inbound call See Installation at the DEMARC for an alternate installation NOTE If you have a stand alone Caller ID device simply plug the device into the Primary port port P1 default and then plug the phone into the Caller ID The factory setting for Caller ID operation is ON See Progr...

Page 9: ...gnal If your application requires additional information or support call our toll free Technical Service team at 800 288 6794 Application Number 1 Typical Connection for a retail store In this application 3 different computers systems connect to the ASAP 104 POS Energy Management and Time and attendance as well as a telephone This allows inbound and outbound telephone calls during normal business ...

Page 10: ...ated Bulletin Board System BBS Calls will be routed to the telephone equipment by the following tones port P1 silence or 1 1 port P2 1100Hz CNG tone or 2 2 port P3 3 3 port P4 1300Hz Modem calling tone or 4 4 In this application the ASAP 104 will provide Emergency Call Override to the Primary port port P1 is default if the phone company three way calling has been activated See the section Emergenc...

Page 11: ...receive a busy tone once the transfer occurs To accommodate faxes that do not produce CNG tones the Automatic Primary Port Transfer feature can transfer a call to another port Secondary Port Selection when using an answering machine with the ASAP 104 The factory setting for this feature is OFF and uses the Primary Port Transfer Timer to set parameters for transfer as described later in this guide ...

Page 12: ... port will receive a busy tone once the transfer occurs To accommodate faxes that do not produce CNG tones the Automatic Primary Port Transfer feature can transfer a call to another port Secondary Port Selection when using an answering machine with the ASAP 104 The factory setting for this feature is OFF and uses the Primary Port Transfer Timer to set parameters for transfer as described later in ...

Page 13: ... following features are deactivated Automatic Primary Port Transfer Automatic No Answer Transfer Automatic Ring Reduction When Distinctive Ring is turned ON the ASAP 104 will process calls in the current operating mode Calls will be processed differently in the Automatic mode and Semi Automatic mode as follows Distinctive Ring Automatic Mode If the ASAP 104 detects any of these signals it transfer...

Page 14: ... 1 tone port P2 2 2 tone 1100Hz CNG tone port P3 3 3 tone port P4 4 4 tone 1300Hz modem tone If a device connected to any port answers a call the Single Tone Detection features activates When the Single Tone Transfer Timer expires 10 seconds only tone transfers are allowed If the ASAP 104 detects any of the above signals it transfers the call to the appropriate port Otherwise it remains on line un...

Page 15: ... caller must take into consideration whether the call is local or long distance For remote access to port P3 on the ASAP 104 instruct the caller to use the following dialing string in the modem s software ATDT phone number 33 33 33 33 for Automatic mode ATDT phone number 33 33 33 33 for Semi Automatic mode The calling modem picks up its phone line and dials the phone number The comma tells the mod...

Page 16: ...be scanned into the fax machine and take the fax machine s phone receiver off hook and press 4 4 3 When your fax modem answers press the fax machine s start button and return the phone receiver to its cradle After you complete these steps your fax modem will receive the document and store it as any received fax You can then retrieve the document using your fax modem s software to make changes or s...

Page 17: ...e ASAP 104 is in the Semi Automatic mode you should record 4 seconds of silence before recording your outgoing message NOTE Fax calls that do not produce a CNG tone will transfer to the answering machine To allow the ASAP 104 to transfer these calls to the Secondary port see Programmable features of the ASAP 104 to turn on the Automatic Primary Port Transfer feature ON With the Automatic Primary P...

Page 18: ...pt a call that is in process on another port Emergency Call Override operates in conjunction with 3 way calling service from the phone company Operation of this feature is provided through the Primary port and can be set up for Automatic or Manual operation as explained below Automatic operation with 3 way calling When a call is in process on a port and a telephone connected to the Primary port go...

Page 19: ... programming command is entered it must be followed by the key which stores it into memory After you enter the key you can set as many features or feature settings as needed for your application When all programming changes are complete press to save the changes to exit the programming mode There is one final beep when exiting programming mode before returning to a dial tone The ASAP 104 will not ...

Page 20: ...be placed from a tone phone that has the and keys When the ASAP 104 answers the call and between the ring signals press the key followed by the Security Access Code The ASAP 104 will beep 3 times indicating successful entry into the programming mode Continue with programming changes as previously described Customer Service Programming The ASAP 104 can also be programmed by calling our Technical Se...

Page 21: ...ection OFF 04 14 5 On Line Extension Protection ON 05 15 6 Answer Any Port OFF 06 16 7 Not Used 8 Pound Key Required ON 08 18 9 Single Tone Detection ON 09 19 10 Fax CNG Calling Tone Detection ON 010 110 11 Modem Calling Tone Detection OFF 011 111 12 Reserved 13 Distinctive Ring Service Detection OFF 013 113 14 Caller ID Pass Thru OFF 014 114 15 Emergency Call Override Action OFF 015 2 2 sec on ho...

Page 22: ...1 to 99 50 Primary Port Transfer Timer 30 0 to 99 seconds 51 Ring Reduction Reset Timer 10 1 to 60 minutes 52 Single Tone Detection Timer 10 4 to 30 seconds 60 Remote Security Access Code None 0 to 9999 61 Port P1 Transfer Code 11 0 to 9999 62 Port P2 Transfer Code 22 0 to 9999 63 Port P3 Transfer Code 33 0 to 9999 64 Port P4 Transfer Code 44 0 to 9999 71 Primary Port Selection 711 711 P1 712 P2 7...

Page 23: ...ON 1 Take the phone in port P1 off hook 2 Press three beeps 1 0 three beeps one beep 3 Hang up the phone Automatic Primary Port Transfer Operates in either the Automatic mode or the Semi Automatic mode This feature is designed to work in conjunction with an answering machine to transfer calls that do not produce identifying tones to the appropriate port If the answering machine answers a call and ...

Page 24: ...ree beeps one beep 3 Hang up the phone To turn this feature OFF 1 Take the phone in port P1 off hook 2 Press three beeps 0 2 three beeps one beep 3 Hang up the phone Automatic Ring Reduction Reset Operates in either the Automatic mode or the Semi Automatic mode This feature is designed to reset the ASAP 104 to allow 6 rings Rings to Ports P__ to the Primary port after the Automatic Ring Reduction ...

Page 25: ... the phone in port P1 off hook 2 Press three beeps 0 4 three beeps one beep 3 Hang up the phone On Line Extension Protection Operates in either the Automatic mode or the Semi Automatic mode This feature allows the ASAP 104 to detect when an extension phone not connected to the ASAP 104 goes off hook to place a call Once the extension phone is on line any device connected to the ASAP 104 cannot acc...

Page 26: ...e phone in port P1 off hook 2 Press three beeps 0 6 three beeps one beep 3 Hang up the phone Pound Key Transfer Required Operates in either the Automatic mode or the Semi Automatic mode This feature allows the ASAP 104 to determine whether or not the key is required on an inbound call to transfer to a port or for entering the remote programming mode using the Security Access Code If this feature i...

Page 27: ...his feature OFF 1 Take the phone in port P1 off hook 2 Press three beeps 0 9 three beeps one beep 3 Hang up the phone To turn this feature ON 1 Take the phone in port P1 off hook 2 Press three beeps 1 9 three beeps one beep 3 Hang up the phone NOTE This feature supersedes the following features Fax CNG Detection Modem Calling Tone Detection If Single Tone Detection is turned OFF these features wil...

Page 28: ...ee beeps one beep 3 Hang up the phone To turn this feature ON 1 Take the phone in port P1 off hook 2 Press three beeps 1 1 1 three beeps one beep 3 Hang up the phone Distinctive Ring Service DRS Detection Operates in either the Automatic mode or the Semi Automatic mode This feature allows the ASAP 104 to recognize the various ring signals from the phone company when DRS is activated It works with ...

Page 29: ...isplay its information and the call is then processed normally NOTE If Distinctive Ring Service Detection is turned ON the second ring will be processed as described in Distinctive Ring Service The factory setting for Caller ID Pass Thru is OFF Caller ID Retransmission must be OFF before this feature is turned ON To turn this feature ON 1 Take the phone in port P1 off hook 2 Press three beeps 1 1 ...

Page 30: ...imary port Between the first and second rings the Caller ID will display its information and the call is then processed normally NOTE If Distinctive Ring Service Detection is turned ON the second ring will be processed as described in Distinctive Ring Service Only the port designated by the DRS Assignment will receive the Caller ID information The factory setting for Caller ID Retransmission is ON...

Page 31: ...3 Hang up the phone Emergency Call Override This feature allows the Primary port to interrupt a call in process on another port and operates in either the Automatic mode or the Semi Automatic mode Emergency Call Override is capable of operating with the phone company s three way calling service Emergency Call Override Selection Operation of this feature is provided through the Primary port and can...

Page 32: ...erates in either the Automatic mode or the Semi Automatic mode The factory setting for the Rings to Port P1 is 6 rings To change this feature perform the following steps 1 Take the phone in port P1 off hook 2 Press three beeps 4 1 _ _ three beeps one beep blank spaces represent the new Rings to Port P1 3 Hang up the phone Rings to Port P2 This feature determines the number of rings that the ASAP 1...

Page 33: ...or 00 is entered the Automatic Primary Port Transfer will always transfer calls to the Secondary port regardless of time on the line The factory setting for the Primary Port Transfer Timer is 30 seconds To change this feature perform the following steps 1 Take the phone in port P1 off hook 2 Press three beeps 50_ _ three beeps one beep Blank keys represent new Primary Port Transfer Timer setting 3...

Page 34: ...th the Remote Security Access Code Do not use a transfer code for a port on the ASAP 104 or 0 0 0 0 as it will disable remote programming The factory setting for the Remote Security Access Code is unprogrammed for your protection It must be entered before you can access the remote programming mode To enter an access code perform the following steps 1 Take the phone in port P1 off hook 2 Press thre...

Page 35: ...y See Pound Key Transfer Required for use with the Port P2 Transfer Code Do not use a code that is a transfer code for another port on the ASAP 104 The factory setting for the Port P3Transfer Code is 3 3 To enter a new access code perform the following steps 1 Take the phone in port P1 off hook 2 Press three beeps 6 3 _ _ _ _ three beeps one beep blank spaces represent the new Port P3 Transfer Cod...

Page 36: ...hook three beeps one beep 2 Press three beeps 7 2 1 three beeps one beep 3 Hang up the phone To select transfer to port P3 press three beeps 7 1 3 three beeps one beep To select transfer to port P3 press three beeps 7 1 4 three beeps one beep Secondary Port Selection Operates in either the Automatic mode or the Semi Automatic mode This feature designates where the call is routed when the Automatic...

Page 37: ...et to transfer any ring signal to more than one port The factory setting is three beeps 8 0 1 2 3 4 which transfers a standard ring to port P1 a two burst ring to port P2 a three burst ring above to port P3 and a three burst ring above to port P4 To change this feature perform the following steps 1 Take the phone in port P1 off hook 2 Press three beeps 8 0 _ _ _ _ three beeps one beep blank spaces...

Page 38: ...he service centers listed below to obtain a return material authorization number RMA 4 Mail the above prepaid and insured to the warrantor at Command Communications Inc 14510 East Fremont Avenue Centennial CO 80112 USA 303 792 0870 Fax 303 792 0899 Command Communications Inc cannot be held responsible for any loss or damage in transit Customer Service 1 800 288 6794 for U S and Canada Customer Ser...

Page 39: ... provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Repairs or Returns If trouble is experienced with this equipment for repairs or warranty information contact Command Communications at 800 288 6794 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem i...

Page 40: ...ndcommunications com Customer Service 800 288 6794 for U S and Canada Monday through Friday 8 00am 5 00pm Mountain Time 011508gss COMMAND COMMUNICATIONS the Arrow logo and ASAP are registered trademarks of Command Communications Inc Centennial CO 80112 2008 Command Communications Inc All rights reserved Printed in China MN085 104CR ...

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