ComfortFlame.us.com
900568-00E
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Fireplace produces unwanted odors
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT statement
above)
2. Low fuel supply (propane/LP only)
3. Gas leak.
See Warning statement above
1. Open window to ventilate room. Stop us-
ing odor causing products while heater is
running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks
(see Checking
Gas Connections,
Page 14
)
Fireplace shuts off in use (ODS operates)
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot
(see Cleaning and Main-
tenance,
Page 23
)
Gas odor even when control knob is in OFF
position
1. Gas leak.
See Warning statement above
2. Control valve or gas control defective
1. Locate and correct all leaks
(see Checking
Gas Connections,
Page 14
)
2. Replace control valve or gas control
Gas odor during combustion
1. Foreign matter between control valve and
burner
2. Gas leak.
See Warning statement above
1. Take apart gas tubing and remove foreign
matter
2. Locate and correct all leaks
(see Checking
Gas Connections,
Page 14
)
Dark residue on logs inside of their fireplace
NOTE
: After removing all causes of residue
deposits, completely clean fireplace and ap-
pliance off residue before reusing appliance
1. Improper log placement
2. Drafts or other air currents affecting flame
pattern
3. Air holes at burner inlet blocked
4. Burner flame holes blocked
1. Properly locate logs
(see Installing Logs,
Page 16
)
2. Eliminate source of drafts around heater
3. Clean out air holes at burner inlet. Periodically
repeat as needed
4. Remove blockage
