Colorjet NEPTUNE HQ Installation And Troubleshooting Manual Download Page 45

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Page

NEPTUNE HQ

15. Error Handling

Error Code

Error Description

400100D1

Print position overrun

Please try to print images or narrow
width or increase printing the origin
position.

400100F6

Encoder Error!

Problem in Encoder Sensor and Scale

400100FC

Touch limit sensor

Jumpers are connected

04020002

Pumping cyan

Low ink level in tank

04020003

Pumping magenta

Low ink level in tank

04020004

Pumping yellow

Low ink level in tank

04020005

Pumping black

Low ink level in tank

04020008

Incorrect input in the Time Limit Password
or may consist the forbidden character

Re-input correct password.

04020009

Illegal time-limit of the password

Re-input correct password.

0402000A

Time limit password and manufacturer ID

doesn’t matched

Re-input correct password.

0402000B

Time limit password and board ID doesn’t

matched

Re-input correct password.

0402000C

First Warning:

100 hours left against

current time-limit password

Request for a new time password from
the dealer.

0402000D

Second Warning:

50 hours left against

current time-limit password

Request for a new time password from
the dealer.

0402000E

Last Warning:

1 hour left against current

time-limit password. After this, issue job
gets stopped

Request for a new time password from
the dealer immediately.

04020021

Print data is more than fire number

•

Encoder Scale/Sensor is not aligned

•

Encoder Scale is having ink stains

•

Incorrect pulley is used

•

Servo Driver programmed incorrectly

•

Incorrect print mode is selected

•

Main Board settings are incorrect

•

Pulley/Belt teeth are wear out

04020034

Pump ink overtime

Low ink level and warning is enabled in
Printer Manager.

20020002

Motion COM timeout

LVDS is loose or faulty.

20020003

Head board COM timeout

LVDS is loose or faulty.

20020004

Print data mismatch with fire

Kindly refer to the error code

04020021.

40020001

Data header error.

USB and common Earthing related issue.

40020009

Image too width.

Kindly refer to the error code

400100D1.

4002000C

Head board Step 1

Initialization problem.

4002000E

LVDS Error

Check the data cable and power supply.

40020011

EEPROM Read Failed

Re-update the FW. In case, the problem
is still, then replace the Main Board.

40020012

EEPROM Write Failed

Re-update the FW. In case, the problem
is still, then replace the Main Board.

Summary of Contents for NEPTUNE HQ

Page 1: ......

Page 2: ...achine without anyone else assistance The information provided in this document ensures its uniqueness and language quality For safe and proper use of the product please read this document carefully a...

Page 3: ...Handling Precautions 7 6 Unpacking the Printer 8 7 Assembling the Printer 9 8 Ink Filling 12 9 Head Installation 14 10 Installing the Printer Manager 17 Printer Manager Settings 23 Printer Settings 2...

Page 4: ...00 mm 2 Site Requirements Hardware Requirements Table 1 The Hardware Requirements are given as below Parts Specifications Operating System Windows 7 10 Processor Intel Dual core RAM 2 GB or greater HD...

Page 5: ...t There should be ample space to load and unload the media as well as ink The machine should be installed in a room which is air conditioned and is dust free and adequate ventilation is available in t...

Page 6: ...ot be more than 2 3 feet Note It should be ensured that the earth point for the Printer and the PC is same this is important for the safety of the interfaces The Earth Connection for the system should...

Page 7: ...l contractor Software Errors While using the Printer Manager software it is possible that some errors may occur In such case all the errors or system messages will be displayed on the Error Informatio...

Page 8: ...operly cover the printer while it is not in use o Assemble the printer in the specified site area with relevant temperature and humidity o Proper power cable fitting and port availability Print Head o...

Page 9: ...or packing the upper body of the machine and other for cabinets The upper body of the machine is packed into the below iron pallet Fig 3 Iron Pallet for Upper Body of the Machine The machine s cabinet...

Page 10: ...steps to assemble the printer Step 1 Remove the packing of both cabinets of the machine and place them in an even platform Step 2 Fix all the four levelers into both ends of the machine as shown belo...

Page 11: ...p 6 Prepare the media rollers with shafts Step 7 Unscrew the bearing holders from the cabinets and insert to the right cabinet Step 8 Insert and fix the Spur Gears as shown below Fig 8 Fixing the Spur...

Page 12: ...ide as shown below Fig 9 Placing Upper Body of the Machine Step 12 After fixing the upper body of the machine fix the Fan Housing and tight all the Allen Bolt of M 10 x 20 Now the Neptune HQ Machine g...

Page 13: ...ead Follow these steps to fill ink in the printer Step 1 Switch on the printer Step 2 Fill recommended ink in each main ink tank as per the color sticker as shown below Fig 11 Filling Ink in Main Ink...

Page 14: ...Page 13 of 47 NEPTUNE HQ Now pumps start working and ink start moving in the ink pipes The ink sub tanks are shown in the below image Fig 13 Refilling Ink in Sub Tanks...

Page 15: ...se steps to install the Print Head Step 1 Remove the Ink Inlet caps gently to avoid damage to the Print Head as shown below Fig 14 Removing the Ink Inlet Caps Step 2 Fix the Air Releasing and Ink Sub...

Page 16: ...e other end as shown below Fig 17 Connecting the Ink Sub Tank Pipe Step 7 Remove the cap of the Air Releasing Pipe Refer to Fig 17 Step 8 Hold the pipe down and press the Purging button of a particula...

Page 17: ...e head cable the machine must be Switch OFF Step 11 Similarly insert the second end of the head cable on the Head Board as shown below Fig 20 Inserting Head Cable to the Head Board To verify the head...

Page 18: ...ese steps to install the Printer Manager software Step 1 Verify whether DotNet framework is installed in your computer system or not If not then first install the framework using the CD or download th...

Page 19: ...l the Printer Manager software and follow all the instructions appear on the screen Now the Printer Manager gets installed successfully and displayed the Ready status In case if it is not properly ins...

Page 20: ...n the My Computer icon and select the Manage option from the context menu as shown below Fig 24 Selecting the Manage Option Step 6 Select the Device Manager option from the Computer Management window...

Page 21: ...clicked on it The context menu appears on the screen Refer to Fig 25 Step 11 Select the Update Driver Software option from the context menu as shown below Fig 26 Configuring the USB Driver The Update...

Page 22: ...location where the driver software is stored by clicking on the Browse button as shown below Fig 28 Selecting the Driver Location Step 14 Click on the OK button to start the driver update process Refe...

Page 23: ...2 of 47 NEPTUNE HQ Now the driver updating process gets completed successfully as shown below Fig 30 Updating the Driver Successfully On completing the process click on the Close button to close the p...

Page 24: ...below Print setting o Auto skip white Enable to auto skip the white space in the image during printing o Step Time Set time interval of the feed motor during printing o Job Space Set space between mul...

Page 25: ...spray frequency gets decreased o Print Pre spray Time This is the duration of spray before start of print o Idle Spray Spray during carriage at home position This option must be enabled o Spray Before...

Page 26: ...Page 25 of 47 NEPTUNE HQ Using the Preference tab the measuring unit can be set or changed The Calibration tab is shown in the image below Fig 34 Displaying the Calibration Tab...

Page 27: ...e Main Menu Tools Real Setting path as shown in the image below Fig 35 Selecting the Real Setting Option The Temperature window appears on the screen Step 2 Enter the left and right base voltage value...

Page 28: ...printed on the same color Print Head The Left and Right Base Voltage values of Print Head is shown in the image below Fig 37 Displaying the Head Voltage Printed on the Print Head Step 3 After specify...

Page 29: ...ng tests Mechanical Check Includes Vertical Check and Angle Check Software Calibration Includes Horizontal Calibration viz Left Right and Bi direction Calibration Wizard Print Heads should be calibrat...

Page 30: ...n below Fig 39 Displaying the Calibration Wizard Based on the above figure the list of mechanical checks appears and as per these checks Print Heads need to be adjusted with the help of tools provided...

Page 31: ...he next pass This movement of media is called a step The distance by which the media is moved is called the step size and it has to be accurate Step size errors cause horizontal white or dark bands to...

Page 32: ...ection value result will be reflected in the Step field Refer to Fig 41 The same step value will also be displayed in the Steps field on the Quick Access Toolbar Mechanical Checks Accurate mechanical...

Page 33: ...gnment Test Result is shown in the below figure Fig 44 The Good and Bad Vertical Alignment Test Result When a Print Head is aligned with the reference Print Head Magenta then in the test print this wo...

Page 34: ...lue is correct the Left to Right test print would align accurately with the Right to Left test print at 0 position In case of error in the Bi Direction offset the Left to Right and Right to Left print...

Page 35: ...carriage s right to left sweep When the position of the test head is correct then it would align perfectly with the reference color at 0 position indicating that the error position is 0 If the test P...

Page 36: ...Page 35 of 47 NEPTUNE HQ The Right Calibration Result is shown in the image below Fig 47 The Horizontal Right Check...

Page 37: ...s to be adjusted in decimal format up to two decimal places Don t Avoid ink spilling on the Print Head and head cables Don t use expiry ink and store the ink at favorable environment Avoid printing wi...

Page 38: ...er normal purging then try the powerful purging P switch in purging board has to be kept pressed for few seconds and then required color switch has to be pressed Head Blotting Head blotting refers to...

Page 39: ...tissue paper to wipe the Print Head Blotting with dry and inferior quality tissue paper will damage the nozzle film by making scars see image in next page Strictly use recommended tissue paper Contac...

Page 40: ...auses inks to pile up near nozzles during printing and it blocks the head firing after sometime Head Spraying Head spraying clears the mixing of colors during blotting may also clear few dry nozzles W...

Page 41: ...d Board connector if there is no power then check cable continuity and replace it if required Case 2 Servo Driver not ON or faulty a Check the Red LED on Servo Driver if LED is not glow then check the...

Page 42: ...6 Correct the ripped file error if any Case 7 Replace the power supply if voltage drop is found and also check the power Inlet to the machine Print Margin Is Shifting Or Junk Printing 1 Encoder Scale...

Page 43: ...terminal and replace it if required Lines In Print 1 Head nozzles are blocked or getting blocked during printing 2 Incorrect feed steps 3 Head alignment incorrect 4 Y motor connectors are loosely con...

Page 44: ...nsor Input Output power is not proper for Auto mode 5 Capacitor is weak or faulty 6 Supply Motor is faulty 7 Media Sensor is faulty 8 SSR 10 amp switch is faulty or 24 V not coming at SSR Case 1 Turn...

Page 45: ...current time limit password Request for a new time password from the dealer 0402000E Last Warning 1 hour left against current time limit password After this issue job gets stopped Request for a new ti...

Page 46: ...ly refer to the error code 40020001 and restart the machine 4002001B Serious Error The language of the software setting does not correspond to authority Please reset the software language or input the...

Page 47: ......

Page 48: ...For Any Query Please Contact Us www colorjetgroup com Call us on 91 120 4548195 Email on info colorjetgroup com For Ink Enquiry sales colorjetgroup com For Support support colorjetgroup com...

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