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Troubleshooting chart
Follow these steps if the unit fails to operate:
1. Check instructions have been follow closely and correctly
2. Check “Troubleshooting Guide” for possible solutions
3. Check fuse has been blown.
Problem
Solution
Motor doesn’t start or blade doesn’t rotate
Check that the blender jug and lid are
securely locked into position
Check that the power plug is securely
inserted into the power outlet
Be sure to press only one function control
button at a time
Food is unevenly chopped
Either too much food is being chopped at one
time or the pieces are not small enough. Try
cutting food into smaller pieces of even size
and processing a smaller amount per batch.
For best results the food should be chopped
into pieces no larger than 2 cm.
Food is chopped too fine or is watery
The food is over processed. Use brief pulses
or process for a shorter time.
Food sticks to blade
Processing too much food. Turn the blender
off. When the blade stops rotating, remove the
blender lid and remove some food with a
spatula.
Higher than normal levels of vibration and
container noise
Leaking from the bottom of the container
Check blade assembly for loose, damaged or
nicked components and replace.
The appliance is not working
Double-check to make sure power cord is
firm plugged into the power outlet.
Check to make sure switches are clean and
moving freely
The thermal protector may have shut the
machine off. Leave power off for up to 45
minutes. Try circulating air with a fan at the
bottom of the motor base.
Loud noise from blade area
Blades do not spin or rotate worn
Drive socket may be broken. Check for a fine
crack down the center or worn teeth.
In case you cannot make the appliance work after the above suggestions,
contact your supplier to inform you for the service center.
