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49
Troubleshooting
Issue
Solutions
Touchpad, pushbutton or RJP
times are not registering
Use the Diagnostics function to troubleshoot (see
Diagnostics
on page 51)
The interface (tablet or laptop) lost
connection with the timer
The timer will continue running and will finish a race
without the user interface.
To reconnect, check cables. Restart the software if
necessary.
Unexpected behavior in lanes
(numbering, lanes off, etc.)
Verify that the settings are correct for your pool for this
session (see
Session
Settings
on page 33)
Event Sequence not received from
meet management software.
1) Event sequences will not be received during a race.
Wait until the race is finished and the timer is ready for
a new race.
2) Make sure meet management cable is connected to
both the meet management computer and the Meet
Management port on the back of the Gen7 timer.
3) Refer to your meet management software manuals.
Start system does not start race
time
1) Make sure start system cable is properly attached.
2) Clean connectors.
3) Check cabling.
4) Check start system.
Finish system pad or finish
button/backup button hits are not
registering.
1) Swimming software must be ready for a pad hit.
Ensure that the pad arm indicator is displayed in the
appropriate lane(s).
2) Make sure touchpad and button cables are properly
and securely connected.
3) Clean connectors
4) Check cabling.
5) Check touchpad(s) or buttons(s).
Scoreboard not working at all.
1) Make sure scoreboard has power and is turned on.
2) Make sure scoreboard is not blanked.
3) Make sure scoreboard cable is properly connected.
4) Check scoreboard cable connectors for corrosion
and clean or replace as necessary.
