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COGECO BUSINESS  |  POLYCOM VVX

®

 501 BUSINESS MEDIA PHONE

6

Active Call View

Calls View

If your phone only has one call—and it’s active—you can access Active Call view.

If your phone has multiple calls, or one held call, you can access Calls view.

If your phone is idle, you can:

•  Tap the phone Line to access the Dialer.

•  Swipe to switch between Lines view and the Browser (if enabled on your phone).

Call color indicates status:

 Dark green 
Active call

 Dark blue 
Incoming and held calls

 Bright green 
Active call is highlighted

 Bright blue 
Incoming or held call is highlighted

Active and highlighted

Incoming
Held
Held

Tap a call to highlight it. The soft keys control the highlighted call.

Example of Active Call view

Example of multiple  

calls, or calls on hold

Summary of Contents for Polycom VVX 501

Page 1: ...Polycom VVX 501 Business Media Phone QUICK START GUIDE Hosted PBX...

Page 2: ...Phone 3 About The Touchscreen 4 Phone Views 4 Home View 4 Lines View 5 Active Call View 6 Calls View 6 Entering Data 7 About Calls 7 Placing Calls 7 Answering Calls 7 Ending Calls 8 Holding Calls 8 Tr...

Page 3: ...INESS POLYCOM VVX 501 BUSINESS MEDIA PHONE Headset Speakerphone Mute Message Volume Muting the Microphone 9 Using Do Not Disturb 9 Adjusting Volume 9 Updating Ringtones 9 Auto Attendant Greetings 9 Di...

Page 4: ...n for the portal where you can view your Call Manager settings and access a range of other services 1 Dial feature code 98 or Tap from Lines Calls or Active Call view see below 2 Enter a PIN of your c...

Page 5: ...iness Media Phones Support page About the Touchscreen Tap to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left To go back to a previous screen ta...

Page 6: ...o display your phone Lines and Favorites shown next To go back tap Close shown next Lines View Lines view displays phone Lines Favorites and soft keys Example of Home view display icons Example of pho...

Page 7: ...p the phone Line to access the Dialer Swipe to switch between Lines view and the Browser if enabled on your phone Call color indicates status Dark green Active call Dark blue Incoming and held calls B...

Page 8: ...uring a call you can change modes by picking up the handset or by pressing or Pick up the handset or press or Enter the phone number and tap From Lines view Tap the phone Line enter the phone number a...

Page 9: ...u talk with the other party tap Transfer Call the first party and after the call connects tap Confrnc Then dial and connect with the second party and tap Confrnc again From Lines or Calls view you can...

Page 10: ...sturb is enabled the DND icon displays in the status bar To change call volume press during a call To change the ringer volume press when the phone is idle or ringing Tip Saving Recent Callers to Your...

Page 11: ...d attendant Press 2 To record or edit announcements used for your business hours menu Press to record your initial greeting When finished recording press Press 1 to save the recording Press 2 to re re...

Page 12: ...Questions Please visit our HPBX FAQ page at cogeco ca or call us at 1 855 440 5602...

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