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COGECO BUSINESS  |  POLYCOM VVX

®

 501 BUSINESS MEDIA PHONE

7

Entering Data

About Calls

Placing Calls

Use the onscreen keyboard or the dial pad keys to enter information.
To backspace, tap            .

To use the onscreen keyboard, tap        .

To type with the dial pad keys, press a dial pad key repeatedly to view the 
character options and stop to select. To type other characters, tap Encoding 
or Mode. When using the dial pad keys, use the 1, *, 0, and # keys.

Only one call can be active at one time. You can use the handset, speakerphone, 
or headset for calls. During a call, you can change modes by picking up the 
handset, or by pressing         or      .

Pick up the handset, or press         or      . Enter the phone number, and tap       .

From Lines view: Tap the phone Line, enter the phone number, and tap       .

From Home view: Tap New Call, enter the phone number, and tap       .

Tip - Returning  

to Your Calls

If you navigate 

away from your 

call(s), tap  

to see Active Call  

or Calls view again.

Timesaver - Placing 

Calls Quickly 

Tap a recent call,  

or tap a contact’s  

phone number in  

the Contact Directory.

calls

Answering Calls

To answer with the speakerphone, press         or tap Answer.

To answer with the handset, pick up the handset. To answer with a headset, 
press      .

To answer a new call while on an active call, tap Answer. The current call will 
be held.

Summary of Contents for Polycom VVX 501

Page 1: ...Polycom VVX 501 Business Media Phone QUICK START GUIDE Hosted PBX...

Page 2: ...Phone 3 About The Touchscreen 4 Phone Views 4 Home View 4 Lines View 5 Active Call View 6 Calls View 6 Entering Data 7 About Calls 7 Placing Calls 7 Answering Calls 7 Ending Calls 8 Holding Calls 8 Tr...

Page 3: ...INESS POLYCOM VVX 501 BUSINESS MEDIA PHONE Headset Speakerphone Mute Message Volume Muting the Microphone 9 Using Do Not Disturb 9 Adjusting Volume 9 Updating Ringtones 9 Auto Attendant Greetings 9 Di...

Page 4: ...n for the portal where you can view your Call Manager settings and access a range of other services 1 Dial feature code 98 or Tap from Lines Calls or Active Call view see below 2 Enter a PIN of your c...

Page 5: ...iness Media Phones Support page About the Touchscreen Tap to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left To go back to a previous screen ta...

Page 6: ...o display your phone Lines and Favorites shown next To go back tap Close shown next Lines View Lines view displays phone Lines Favorites and soft keys Example of Home view display icons Example of pho...

Page 7: ...p the phone Line to access the Dialer Swipe to switch between Lines view and the Browser if enabled on your phone Call color indicates status Dark green Active call Dark blue Incoming and held calls B...

Page 8: ...uring a call you can change modes by picking up the handset or by pressing or Pick up the handset or press or Enter the phone number and tap From Lines view Tap the phone Line enter the phone number a...

Page 9: ...u talk with the other party tap Transfer Call the first party and after the call connects tap Confrnc Then dial and connect with the second party and tap Confrnc again From Lines or Calls view you can...

Page 10: ...sturb is enabled the DND icon displays in the status bar To change call volume press during a call To change the ringer volume press when the phone is idle or ringing Tip Saving Recent Callers to Your...

Page 11: ...d attendant Press 2 To record or edit announcements used for your business hours menu Press to record your initial greeting When finished recording press Press 1 to save the recording Press 2 to re re...

Page 12: ...Questions Please visit our HPBX FAQ page at cogeco ca or call us at 1 855 440 5602...

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