D013597_02_CR3600_User_Manual
30.0 - Warranty
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Code’s CR3600 carries a standard two year limited warranty as described herein. Charging Stations follow the warranty of the
reader. The CR3600 battery carries a one year limited warranty.
Customers may purchase either a one or two year CodeOne extended warranty plan. Please contact a Code representative for
more information.
Limited Warranty
Code manufactures its hardware products in accordance with industry-standard practices. Code warrants its products will be free
from defects in materials and workmanship, provided that the products are used under normal operating condition intended by
the Manufacturer. This warranty is provided to the original owner only and is not transferable to any third party. This warranty is
subject to any and all accompanying disclaimers, limitations and other terms of this section.
Warranty periods are not extendable beyond 5 years. CodeOne extended warranty programs are available and must be
purchased within 90 days of purchase. Please refer the CodeOne Data Sheet for program pricing and terms and conditions.
Exclusions
No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered or tampered with
unless done or approved by Code, (ii) which has not been maintained in accordance with any operating or handling instructions
supplied by Code, (iii) which has been subjected to unusual physical or electrical stress, immersion in fluids, puncture, crushing,
misuse, abuse, power shortage, improper power supply such as incorrect voltage or wrong polarity, negligence or accident, or
(iv) which has been used other than in accordance with the product operating and handling instructions. Preventive maintenance
is the responsibility of the customer and is not covered under this warranty.
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defective products returned to Code’s service center in the US. For
worldwide warranty service, go to http://www.codecorp.com/technical-support.php and fill out a service request. Customer
will be issued a case number. Case will be routed into the support queue within Code. Customer will be contacted within one
business day of submission. Code representative will work with customer to troubleshoot solution and attempt to restore
reader to proper functionality. If the Code representative determines that it cannot be restored programmatically and deems
a hardware issue is found a Return Material Authorization (RMA) Number will be assigned and customer will be instructed to
return the product to Code.
Products must be shipped in the original or comparable packaging, with shipping and insurance charges prepaid. Only parts
listed in the original RMA should be sent and will be accepted. Code will pay for return shipping and insurance of repaired or
replacement products worldwide. Code will use new or refurbished parts at its discretion and will own all parts removed from
repaired products. Customer will pay for any pre-shipped replacement product in case it does not return the replaced product to
Code within 7 days of receipt of the replacement product. The process for return and customer’s charges will be in accordance
with Code’s Exchange Policy in effect at the time of the exchange. Customer accepts full responsibility for its software and
data including the appropriate backup thereof. Repair or replacement of a product during warranty will not extend the original
warranty term.
Return time frames are listed in the chart above. For RMA’s not covered under warranty as outlined in the exclusion section,
customer will be required to pay the non-covered warranty fee as listed in the chart above.
General
EXCEPT FOR THE WARRANTIES STATED ABOVE, CODE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,ON PRODUCTS
FURNISHED HEREUNDER, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The stated express warranties are in lieu of all obligations or liabilities on part of Code for damages, including without limitation,
special, indirect, or consequential damages arising out of or in connection with the use or performance of the product. Seller’s
liability for damages to buyer or others (regardless of the form of action, whether by contract, warranty, tort, malpractice, and/
or otherwise) resulting from the use of any product, shall in no way exceed the purchase price of said product. In no event shall
Code be liable for any consequential, special, indirect, incidental or punitive damages, or for any loss of profits, revenue or data,
even if Code has been advised of the possibility thereof.
