18
After Sales Support
Telephone:
1300 663 907
Internet:
www.winplus.com.au
Troubleshooting
Problem
Solution
The Caller ID feature isn’t
working
- You need to subscribe to the Caller Display feature
from your network service provider
- The caller may have withheld their number
When I try to make a call, I hear
busy tone
- Check another handset is not already in use
- The number you are trying to call may be busy
The volume in the earpiece is low
when I’m on a call
- Make sure you holding the handset correctly near
your ear
- Adjust the volume using the Up/Down buttons
I can’t transfer a call
- Make sure the other handset is in range of the
base unit
- Make sure you are dialling the correct number for
the other handset
- Check second handset is paired- see page 16
The handset’s battery cells are
running low within an hour or two
- Before you first use the handset, you should have
left it on the base unit for 15 hours to charge the
batteries fully
- You may need to replace the batteries.
- Check the connection between the base unit and
the mains power socket
I try to recharge the batteries but
I still get a warning that they
are low
- You need to replace the batteries. Dispose of used
batteries safely – never burn them, or put them
where they could get punctured
- Do not use non-rechargeable batteries in your
handset – they may explode, causing damage
- If the fault persists... Disconnect all other
instruments connected to the same line and try
to make a call. Disconnect the base unit from the
telephone line and plug a different phone into the
master telephone socket. Try making a call. If this
works, the line is OK. If the call does not work, and
you are using a two way socket adapter, remove it
and plug a telephone directly into the socket. If the
call now works, the adapter may be faulty
- If you cannot make a call, the fault may be on the
exchange line. Contact the service provider
I have interference
- If the sound quality gets worse as you move around
while on a call, this is probably caused by
interference between the handset and the base unit,
perhaps because you are too near to another phone
or other electrical equipment. Move to a different
position to clear the interference. If you do not move,
it might cause a short break or your call may be cut off
- Move base away from wireless devices
- Use a phone line filter- Contact your broadband
provider for more information
