17
After Sales Support
Telephone:
1300 663 907
Internet:
www.winplus.com.au
Troubleshooting
Problem
Solution
I can’t make or receive phone
calls
- If the handset’s display is blank, it may have been
switched off. Press and hold the HANG-UP/ EXIT
key to switch it back on.
- Check that the base unit’s mains power adapter
is plugged in and power is switched on. The base
unit needs mains power for normal operation of the
phone– not just for charging the batteries.
- Make sure you are using the telephone line cable
supplied with your Cocoon Cordless DECT Phone.
Other telephone line cables might not work.
- Move the handset closer to the base unit.
- Check the battery level symbol on the display. If it is
low, replace the handset on the base unit or charger
pod to recharge the batteries.
- Switch off power at the mains socket, wait for a
short time and then switch back on. This may solve
the problem.
- Re-pair handsets-see page 16
I can’t make a call
- If the handset display shows KEYS LOCKED, press
and hold the * button to unlock it before you make
a call.
- Only one handset (or the base unit) can be
connected to the outside line at a time. If another
handset is already using the line, you need to wait
until it has finished its call.
When I press on the keys,
nothing happens
- Make sure the batteries are fitted in your handset. If
the
Battery Level
symbol on the display shows ‘low’,
put your handset back on the cradle to charge.
When I key in a number, it
appears on the display, but I
cannot make an outside call
- Try a different position for the base unit –somewhere
higher if possible, or further from other electrical
equipment. Try moving the handset closer to the
base unit.
The phone does not ring
- Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the
phone – not just for charging the batteries.
- Make sure you are using the telephone line cable
that was supplied with your unit.
My call was cut off when I went
out of range. Now I can’t use my
handset
- You may be going out of range of the base unit.
Move closer or your call may be cut off.
- Check the Battery Level symbol on the display.
If it’s low, recharge the batteries.
