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Repair and Refurbished Goods

or Parts Notice

Unfortunately, from time to time, faulty products are manufactured which need to be returned 

to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files 

stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs 

stored on a portable media player, games saved on a games console or files stored on a USB 

memory stick) during the process of repair, some or all of your stored data may be lost. 

We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with 

refurbished goods of the same type or use refurbished parts in the repair process.  
Please be assured though, refurbished parts or replacements are only used where they 

meet ALDI’s stringent quality specifications. 
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your 

complaint. Please telephone us on 1300 663 907 or write to us at:

Winplus Australasia
PO BOX 537

Bayswater Business Centre

Bayswater, VIC 3153

Winplus Help Desk 1300 663 907

(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
customercare@winplus.com.au

www.winplus.com.au

3D Pen

AFTER SALES SUPPORT

YEAR

 

WARRANTY

1

MODEL: HE150277 PRODUCT CODE:  52916  02/2016

customercare@winplus.com.au

1300 663 907

AUS

create

Repair and Refurbished 
Goods or Parts Notice

Summary of Contents for HE150277

Page 1: ...INSTRUCTION MANUAL Model Number HE150277 create ...

Page 2: ... We can be reached on Phone 1300 663 907 Mon Fri 8 30am 6 00pm EST Email customercare winplus com au Web www winplus com au Important Getting the most out of your 3D Pen Read the manual carefully It will help you get set up with ease Visit www cocooncreate com au We ve got additional support videos and guides Call After Sales Support 1300 663 907 Available Monday Friday 8 30am 5 30pm AEST Email cu...

Page 3: ...s under the Competition and Consumer Act 2010 and similar state and territory laws Our goods come with guarantees that cannot be excluded under the Australian ConsumerLaw You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acce...

Page 4: ... Contact with extruded material may cause burns Wait for extruded material to cool before touching the object Use the Cocoon Create 3D Pen on a heat resistant flat surface as the device is hot during operation Do not place the 3D Pen on any type of fabric or flammable material at any time The 3D Pen must not be exposed to water or rain or damage will occur Do not attempt to modify the internal com...

Page 5: ...nty Details 3 Important Safety Instructions 4 Parts List 6 Technical Specifications 6 Product Overview 7 Instructions 8 Connect to Power 8 Heating the 3D Pen 8 Trim Filament 9 Insert and Load Filament 9 Draw 9 Adjusting Extrusion Speed 9 Standby Mode 9 FAQs 10 Repair and Refurbished Goods or Parts Notice 11 ...

Page 6: ...1 x Warranty Card Extrusion Extruder Diameter 0 7mm Filament Input Speed Slow Approx 0 08cm s Fast Approx 0 75cm s Supported Print Materials Cocoon Filament PLA ABS Temperature settings 140ºC 190ºC Electrical Power Adaptor Input 100V 240V 50 60Hz 3D Pen Input Rating 12V 3A Physical Dimensions 3D Pen Dimensions 184 x 31 x 46mm Weight 65 grams Adjustable speed Adjustable heat settings Ceramin nozzle...

Page 7: ...Model Number HE150277 02 2016 customercare winplus com au 1 4 5 6 7 8 9 2 3 Product Overview 1 Forward Button 2 Eject Button 3 Power Indicator 4 Filament Port 5 Power Jack 6 Heat Indicator 7 Temperature Dial 8 Speed Slider 9 Nozzle Fig 1 ...

Page 8: ...head screwdriver not included to turn temperature dial to desired heating temperature Turn clockwise to decrease and anticlockwise to increase the heating temperature TIPS Below are some tips to determine if you will be required to change the temperature settings on your 3D Pen to improve the quality of your drawings a If bubbles are visible in the filament you have extruded the heating temperatur...

Page 9: ...d may void your warranty Draw Hold the Forward Button to extrude and draw To stop release the Forward Button You can change the speed of the filament extrusion by adjusting the Speed Slider Adjusting Extrusion Speed The Cocoon Create 3D Pen has a stepless Speed Slider This allows you to adjust the speed the filament is extruded from the nozzle a Move the Speed Slider forward towards the nozzle to ...

Page 10: ...pitch indicating to insert more filament Check that the temperature is set hot enough to heat the filament You can adjust and increase the heating temperature if necessary Refer to pg 8 for Temperature settings The filament may be jammed inside the port Press the Eject Button and trim off the ends of the filament and reinsert A lot of vapours fumes during extrusion The heating temperature is too h...

Page 11: ...lso be aware that rather than repairing goods we may replace them with refurbished goods of the same type or use refurbished parts in the repair process Please be assured though refurbished parts or replacements are only used where they meet ALDI s stringent quality specifications If at any time you feel your repair is being handled unsatisfactorily you may escalate your complaint Please telephone...

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