Cochlear Baha Attract System, User Manual, Page: 5 / 19

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Troubleshooting
Battery function can be related to a number of
problems, such as no sound, intermittent sound
and crackling/buzzing. A new battery is often the
solution.
If the possible solutions in this chart do not
solve your problem, please see your hearing care
professional for further assistance.
Problem Cause Possible Solution
No sound/weak
sound Weak or dead battery. Replace battery.
Volume too low. Turn up volume.
Magnet is too weak. Contact your hearing care
professional.
Feedback (whistling) Hat, glasses or other object in
contact with sound processor. Relocate or remove the object.
Battery door in wrong position. Close battery door.
Sound is distorted or
intermittent Too high volume. Decrease volume.
Weak battery. Replace battery.
Sound processor
repeatedly
falls off Magnet is too weak. Contact your hearing care
professional.
Persistent skin
irritation Magnet is too strong. Contact your hearing care
professional.
Sound processor does
not work Sound processor not turned on. Turn on sound processor.
Battery door is not completely
closed. Gently close the battery door
completely.
Dead battery. Replace battery.
Battery inserted wrong way. Make sure battery is inserted
correctly.
Key lock is activated. Deactivate key lock.
Additional Information
Instructions for use in the USA
Caution: Federal law (USA) restricts this device
to sale or by the order of a medical practitioner.
Warning to hearing aid dispensers
A prospective Baha user must always have
a medical evaluation by a licensed physician
(preferably an ear specialist) and have an implant
placed in the skull bone before a Baha sound
processor can be dispensed. The Baha sound
processor can be used with a Softband or a
SoundArc which does not require an implant.
However, a medical evaluation is still warranted.
Important notice for prospective users of a
Baha sound processor
• A prospective Baha user must always have
a thorough medical evaluation by a licensed
physician (preferably a physician who specializes
in diseases of the ear, otolaryngologist, otologist,
or otorhinolaryngologist) and have an implant
placed in the skull bone before a Baha sound
processor is purchased.
• The purpose of the medical evaluation is to
ensure that all medically treatable conditions
that may affect hearing are identified and
treated before the sound processor is purchased.
Following the medical evaluation, the physician
will give you a written statement that states
that your hearing loss has been medically
evaluated and that you may be considered a
Baha candidate. The physician will refer you
to an audiologist or a hearing aid dispenser, as
appropriate, for an audiological evaluation.
• Federal law restricts the sale of Baha sound
processors to those individuals who have
obtained a medical evaluation from a licensed
physician. Federal law permits a fully informed
adult to sign a waiver statement declining the
medical evaluation for religious or personal
beliefs that preclude consultation with a
physician. The exercise of such a waiver is not in
your best health interest and its use is strongly
discouraged.
A word of caution about batteries
Batteries can be harmful if swallowed. Be sure to
always keep your batteries out of reach of small
children, pets, or people of diminished capacity.
In the event a battery is accidentally swallowed,
seek prompt medical attention at the nearest
emergency center, or call the National Button
Battery Hotline collect at (202) 625 – 3333.