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Product Service
Product Service
If you think you need service call 773.889.3087
If your product should require factory service please call
Cobra first before sending in your unit. This will ensure the
fastest turn-around time on your repair.
You may be asked to send your unit to the Cobra factory.
It will be necessary to furnish the following in order to
have the product serviced and returned.
For Warranty Repair include some form of
proof-of-purchase, such as a mechanical reproduction
or carbon of a sales receipt. If you send the original
receipt it cannot be returned.
Send the entire product.
Enclose a description of what is happening with the
unit. Include a typed or clearly print name and address
of where the unit is to be returned.
Pack unit securely to prevent damage in transit. If
possible, use the original packing material.
Ship prepaid and insured by way of a traceable carrier
such as United Parcel Service (UPS) or First Class Mail
to avoid loss in transit to: Cobra Factory Service, Cobra
Electronics Corporation, 6500 West Cortland Street,
Chicago, IL 60707 USA.
If the unit is in warranty, upon receipt of your unit it
will either be repaired or exchanged depending on the
model. Please allow approximately 3 to 4 weeks before
contacting us for status. If the unit is out of warranty a
letter will automatically be sent informing you of the
repair charge or replacement charge. If you have any
questions, please call 773.889.3087 for assistance.
Product
Service
For technical assistance,
please call our Automated Help
Desk at (773) 889-3087 24 hours
a day, 7 days a week. This can
assist you by answering the
most frequently asked questions
about Cobra products.
A Consumer Service
Representative
can be reached
at (773) 889-3087
8:00 am - 6:00 pm,
Monday through Friday, CT.
Technical assistance
is also
available on-line in the
Frequently Asked Questions
(FAQ) section at
www.cobra.com
or by e-mail to
[email protected]
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Notes
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