
BBG-1034-AUDPRO-OM (V1.6)
BBG-1034-AUD-PRO-DSP PRODUCT MANUAL
3-81
Setup/Operating Instructions
Troubleshooting
In Case of Problems
Recovering Device From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can’t communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
1.
(See Figure 3-9.) Make certain the card has the proper SD card installed
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
Note:
• (TTS only) Cards shipped with TTS use an SD card for the
TTS library in addition to recovery files. If your +TTS-equipped device was
received earlier than December 2015, your SD may not contain the recov-
ery files. Contact Product Support to obtain the updated SD card containing
both TTS library and SD recovery files.
• If unit is a BBG-1000 Series device, remove the top cover before
proceeding.
Device does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Event-based preset
inadvertently invoked
Event-based preset loading (Event Setup tab)
should be set to Disabled if this function is not to be
used. Read and understand this control description
before using these controls to make sure
engagement for all expected conditions is
considered. See Presets (p. 3-60) for more
information.
Device will not retain user
settings, or setting changes or
presets spontaneously invoke.
Event Based Loading sub-tab
inadvertently set to trigger on
event
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-60) for more
information.
Table 3-4
Troubleshooting Processing Errors by Symptom — continued
Symptom
Error/Condition
Corrective Action
Summary of Contents for BBG-1034-AUD-PRO-DSP
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