9902-UDX-FS-OM (V1.1)
9902-UDX-FS PRODUCT MANUAL
3-81
Operating Instructions
Troubleshooting
Troubleshooting Network/Remote Control Errors
Refer to Cobalt
®
reference guide “Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Recovering Card From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can’t communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
Excessive or nuisance input
signal quality events in log or
Card State status display
Holdoff periods are too brief (or
threshold set too high)
If holdoff periods are too brief (or threshold set
too sensitive), nuisance alarms may be
generated during transitions to and from
programs and interstitials, as well as during
certain content.
Selected upgrade firmware will
not upload
Automatic reboot after upgrade
turned off
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
SD closed captioning waveform
or character rendering is
corrupted
Moving box insertions running
into line 21
For SD usage, burn-ins can impinge on and
corrupt line 21 closed-captioning waveform if
positioned too close to the upper right of the
raster. Typically, moving box insertions are not
intended for content (such as OTA) where CC is
required. If CC is present and must be retained,
make certain to check CC content if burn-in
insertions are enabled and reposition burn-ins to
avoid line 21 interference.
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Event-based preset
inadvertently invoked
Event-based preset loading (Event Setup tab >
Event Triggers sub-tab) should be set to
Disabled if this function is not to be used. Read
and understand this control description before
using these controls to make sure engagement
for all expected conditions is considered. See
Presets (p. 3-60) for more information.
Card will not retain user settings,
or setting changes or presets
spontaneously invoke.
Event Based Loading sub-tab
inadvertently set to trigger on
event
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-60) for more
information.
Table 3-4
Troubleshooting Processing Errors by Symptom — continued
Symptom
Error/Condition
Corrective Action
