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5A. Troubleshooting
Knowledge of electrical applications is required for troubleshooting. Contact a certified electrician if you are unsure of your
ability to service the equipment. Improper servicing will void generator warranty. If any condition persists contact CMP
Technical Support (see
Section 5B
).
Models with an HMI screen provide immediate text notification of all system alerts. Other alert messages may occur that are
not listed below. The HMI also includes alarm history and fault counters that may be accessed for further help as described
above.
Symptom:
HMI screen or POWER indicator not lit when pool system is on.
1. No power to the UV-C Pro:
a. Check circuit breaker at the power distribution box.
b. Check for loose connections or wiring breaks in the main power wiring leading to the UV-C Pro.
c. Check internal circuit breaker.
d. POWER indicator is not functioning.
e. For units with an HMI screen, screen may be faulty.
2. Remote Start contacts are open (“SYSTEM WAITING ON REMOTE START…” message on HMI). Verify that Remote Start
contacts are wired and operating properly.
Symptom:
“WAITING ON SYSTEM FLOW” message on HMI screen or FLOW indicator not lit.
1. Insufficient flow through UV-C Pro.
a. Verify that the main system pump is running properly and that filter and skimmers are clean.
b. Verify that pool valves have not been adjusted to limit flow below the minimum requirement.
2. Clear any blockages in return line.
3. Verify proper operation of flow switch.
Symptom:
“LOW SYSTEM PRODUCTION…” message on HMI screen or UV-C indicator not lit.
1. Check UV lamp connector plug for complete connection.
2. Bad UV lamp. Replace UV lamp(s)
3. Bad ballast. Replace ballast(s).
5. TROUBLESHOOTING & RESOURCES
