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Updated on 18 March, 2010 

 

- 8 - 

 

7. TROUBLESHOOTING GUIDE 

TROUBLE 

POSSIBLE CAUSE 

REMEDY 

REFRIGERATION SYSTEM

 

A. Compressor does 
not run. 

No electric power to outlet. 

Turn on electric power outlet. 

The thermostat is misadjusted or defective. 

Adjust or replace the thermostat, as 
necessary. 

The wires leading to the thermostat are 
defective or are not connected. 

Check the internal wiring. 
Make repairs as necessary. 

The line voltage is low. 

Check the line voltage. It must be at least 
90% of minimum voltage. 

The compressor over-load 
Protector (OLP) is defective. 

Replace the defective over-load protector. 

The starting relay (PTC) is defective. 

Replace the starting relay. 

The compressor is defective. 

Replace the compressor. 
Return cooler to authorized service center 
or factory for repair. 

B. Water is adequately 
chilled, but cooler runs 
excessively or 
continuously. 

Poor ventilation. 

Minimum side & rear clearance 4" 

The condenser is dirty or restricted. 

Clean the condenser or relocate the unit to 
prevent restricting the condenser. 

The thermostat is defective. (the contacts 
are shorted or the control is not adjusted 
properly) 

Replace or adjust the thermostat as 
necessary. 

The ambient temperature is high. 

It is normal for the cooler to run 
continuously at high ambient temperatures. 

C. The cooler 
compressor runs 
continuously, but I do 
not have cold water. 

There has been a substantial loss in the 
sealed system's charge of refrigerant. 

If refrigerant leak is suspected, return 
cooler to authorized service center or 
factory for repair. 

The compressor is defective. 

Same as above. 

D. The water cooler 
excessively and the 
cold water is not cold 
enough. 

Cold water baffle is not in place. 

Check inside the cold tank to make sure 
baffle is fully inserted into the mating cold 
tank fitting nut. 

The condenser is dirty or restricted. 

Clean the condenser and relocate the 
water cooler to prevent restricting the 
condenser. 

The cold water thermostat is set high or the 
water cooler is in a high ambient 
environment. 

Check the cold water thermostat setting. 
Adjust the setting as necessary. 

Usage of the cold water system is greater 
than the water cooler capacity. 

Inform the customer of the cold water 
system's maximum capacity. 

The refrigeration system is overcharged or 
undercharged. 

Return water cooler to authorized service 
center or factory for repair. 

There is a partial restriction in the 
refrigeration system. 

Summary of Contents for D14A

Page 1: ...Updated on 18 March 2010 1...

Page 2: ...ty precaution before servicing the watercooler 1 Check if an electric leakage occurs in the appliance 2 To prevent electric shock unplug prior to servicing 3 In case of testing with power on wear rubb...

Page 3: ...g COLD CONSUMPTION 105W TEMP CONTROL AUTO TANK Stainless Steel CAPACITY 3 8 h 10 HOT CONSUMPTION 440W 465W PROTECTOR Heat Limiter TEMP CONTROL Hot Control TANK Stainless Steel CAPACITY 7 5 h 85 ELECTR...

Page 4: ...t of high temperature and high pressure passing through the condenser and then turn into the liquid refrigerants of low temperature and low pressure conditions by passing through the capillary tubes T...

Page 5: ...rrent PTC Starter Starts up the motor of compressor Cold water baffle Separates the supplied water from cold water hot water or room temperature water respectively Hot tank heater Heats the supplied r...

Page 6: ...ater activation stay holding down hot faucet handle until water flow is continuous and clear E Place the hot water switch on the ON position Check the available power supply against the cooler specifi...

Page 7: ...Remove faucets from the product Both faucets are disassembled by turning them counter clockwise I Wear disposable gloves clean and safe material for drinking water J Wash the faucets the dual float v...

Page 8: ...sted properly Replace or adjust the thermostat as necessary The ambient temperature is high It is normal for the cooler to run continuously at high ambient temperatures C The cooler compressor runs co...

Page 9: ...ater system Identify the loose or broken wire connection repair as necessary The hot control is defective Replace the hot control The heat limiter is ON Push Reset button of heat limiter The hot tank...

Page 10: ...eakage through inside or outside of appliance The faucet is not completely connected Properly connect the faucet C Water drips from dual float valves assembly The dual float valves elbow union is defe...

Page 11: ...Updated on 18 March 2010 11...

Page 12: ...Updated on 18 March 2010 12...

Page 13: ...Updated on 18 March 2010 13...

Page 14: ...Updated on 18 March 2010 14...

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