C L I M A T E M A S T E R W A T E R - S O U R C E H E A T P U M P S
Consoles
R e v. : 0 8 / 2 4 / 1 5
38
C l i m a t e M a s t e r Wa t e r - S o u rc e H e a t P u m p s
Functional Troubleshooting
Fault
Htg Clg Possible Cause
Solution
Main power problems
X
X
Green Status LED Off
Check line voltage circuit breaker and disconnect.
Check for line voltage between L1 and L2 on the contactor.
Check for 24VAC between R and C on CXM/DXM'
Check primary/secondary voltage on transformer.
HP Fault
Code 2
High Pressure
X
Reduced or no water fl ow in cooling
Check pump operation or valve operation/setting.
Check water fl ow adjust to proper fl ow rate.
X
Water Temperature out of range in cooling
Bring water temp within design parameters.
X
Reduced or no air fl ow in heating
Check for dirty air fi lter and clean or replace.
Check fan motor operation and airfl ow restrictions.
Dirty Air Coil- construction dust etc.
Too high of external static. Check static vs blower table.
X
Air temperature out of range in heating
Bring return air temp within design parameters.
X
X
Overcharged with refrigerant
Check superheat/subcooling vs typical operating condition table.
X
X
Bad HP Switch
Check switch continuity and operation. Replace.
LP/LOC Fault
Code 3
Low Pressure / Loss of Charge
X
X
Insuffi cient charge
Check for refrigerant leaks
X
Compressor pump down at start-up
Check charge and start-up water fl ow.
LT1 Fault
Code 4
Water coil low
temperature limit
X
Reduced or no water fl ow in heating
Check pump operation or water valve operation/setting.
Plugged strainer or fi lter. Clean or replace..
Check water fl ow adjust to proper fl ow rate.
X
Inadequate antifreeze level
Check antifreeze density with hydrometer.
X
Improper temperature limit setting (30°F vs
10°F [-1°C vs -2°C])
Clip JW3 jumper for antifreeze (10°F [-12°C]) use.
X
Water Temperature out of range
Bring water temp within design parameters.
X
X
Bad thermistor
Check temp and impedance correlation per chart
LT2 Fault
Code 5
Air coil low
temperature limit
X
Reduced or no air fl ow in cooling
Check for dirty air fi lter and clean or replace.
Check fan motor operation and airfl ow restrictions.
Too high of external static. Check static vs blower table.
X
Air Temperature out of range
Too much cold vent air? Bring entering air temp within design parameters.
X
Improper temperature limit setting (30°F vs
10°F [-1°C vs -12°C])
Normal airside applications will require 30°F [-1°C] only.
X
X
Bad thermistor
Check temp and impedance correlation per chart.
Condensate Fault
Code 6
X
X
Blocked drain
Check for blockage and clean drain.
X
X
Improper trap
Check trap dimensions and location ahead of vent.
X
Poor drainage
Check for piping slope away from unit.
Check slope of unit toward outlet.
Poor venting. Check vent location.
X
Moisture on sensor
Check for moisture shorting to air coil.
X
X
Plugged air fi lter
Replace air fi lter.
x
X
Restricted Return Air Flow
Find and eliminate restriction. Increase return duct and/or grille size.
Over/Under
Voltage Code 7
(Auto resetting)
X
X
Under Voltage
Check power supply and 24VAC voltage before and during operation.
Check power supply wire size.
Check compressor starting. Need hard start kit?
Check 24VAC and unit transformer tap for correct power supply voltage.
X
X
Over Voltage
Check power supply voltage and 24VAC before and during operation.
Check 24VAC and unit transformer tap for correct power supply voltage.
Unit Performance Sentinel
Code 8
X
Heating mode LT2>125°F [52°C]
Check for poor air fl ow or overcharged unit.
X
Cooling Mode LT1>125°F [52°C] OR LT2<
40ºF [4ºC])
Check for poor water fl ow, or air fl ow.
Swapped Thermistor
Code 9
X
X
LT1 and LT2 swapped
Reverse position of thermistors
No Fault Code Shown
X
X
No compressor operation
See "Only Fan Operates".
X
X
Compressor overload
Check and replace if necessary.
X
X
Control board
Reset power and check operation.
Unit Short Cycles
X
X
Dirty air fi lter
Check and clean air fi lter.
X
X
Unit in "test mode"
Reset power or wait 20 minutes for auto exit.
X
X
Unit selection
Unit may be oversized for space. Check sizing for actual load of space.
X
X
Compressor overload
Check and replace if necessary
Only Fan Runs
X
X
Thermostat position
Ensure thermostat set for heating or cooling operation.
X
X
Unit locked out
Check for lockout codes. Reset power.
X
X
Compressor Overload
Check compressor overload. Replace if necessary.
X
X
Thermostat wiring
Check thermostat wiring at heat pump. Jumper Y and R for compressor operation
in test mode.
Only Compressor Runs
X
X
Thermostat wiring
Check G wiring at heat pump. Jumper G and R for fan operation
X
X
Fan motor relay
Jumper G and R for fan operation. Check for Line voltage across BR contacts.
X
X
Check fan power enable relay operation (if present).
X
X
Fan motor
Check for line voltage at motor. Check capacitor.
X
X
Thermostat wiring
Check thermostat wiring at heat pump. Jumper Y and R for compressor operation
in test mode
Unit Doesn’t Operate
in Cooling
X
Reversing valve
Set for cooling demand and check 24VAC on RV coil and at CXM/DXM board.
If RV is stuck, run high pressure up by reducing water fl ow and while operating
engage and disengage RV coil voltage to push valve.
X
Thermostat setup
Check for ‘O’ RV setup not ‘B’.
X
Thermostat wiring
Check O wiring at heat pump. Jumper O and R for RV coil ‘click’.
X
Thermostat wiring
Put thermostat in cooling mode. Check 24 VAC on O (check between C and
O); check for 24 VAC on W (check between W and C). There should be voltage
on O, but not on W. If voltage is present on W, thermostat may be bad or wired
incorrectly.
