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CHAPTER 11 TROUBLESHOOTING GUIDE
The Troubleshooting Guide is a list of symptoms of problems that may occur during routine operation.
•
“Problem” (left column) lists common operating problems.
•
“Possible Cause” (center column) lists causes of problems in the order they should be checked.
•
“Remedy / Reference” (right column) lists fixes for problems from easiest to hardest.
•
“Notes” in “Remedy / Reference column are at end of the Troubleshooting Guide.
ATTEMPTING TO REPAIR OR CORRECT PROBLEMS REQUIRING A QUALIFIED CLEVELAND
RANGE AUTHORIZED SERVICE REPRESENTATIVE VOIDS THE WARRANTY
Trouble Shooting Guide
PROBLEM
POSSIBLE CAUSE
REMEDY/REFERENCE
Power indicator light does
not turn on when ON/OFF
switch is in the ON
position.
Power turned off at main external
power switch.
Turn on power at main external
power switch.
Inoperative controls.
See Note 1
Control panel POWER
indicator light on, heater
ON indicator is OFF and
steamer is not up to
cooking temperature or
producing steam.
Door interlock switch not engaged.
Close door completely.
Unit is in Hold Mode
Change mode to a cooking mode.
Inoperative controls.
See Note 1.
Steam and/or water
leaking around the
compartment door.
Water level too high
Drain excess water.
Vent clogged or covered.
Clear vent
Door gasket or door parts worn.
See Note 1.
Appliance not level.
See Note 2.
Display reads “Add h2o”,
but steamer is filled with
water.
Sensor is dirty.
Clean water sensor
Distilled water used to fill steamer.
Water sensor may not work with
distilled water. Use non-distilled
water.
Inoperative controls.
See Note 1.
Compartment bottom dirty
with food drippings.
Juices and/or food leaking from
pans.
Put a solid pan under perforated
pans to catch drippings. Put less
food in pan.
Food takes too long to
cook.
Pans too close to the bottom of
cooking compartment.
Put pans in racks near top of cooking
compartment.
Cooking compartment overloaded
with too much food.
Put less food into pans. Use fewer
pans.
Suggested cooking times are usually
listed for cooking at sea level.
Extend cooking times for altitudes
above 2500 feet.
Appliance is in hold mode.
Set the controller to a cooking mode.
Voltage too low for unit.
See Note 5.
Control panel Power
indicator is on, controller
is not lit and alarm
sounds continuously.
Hi limit has been tripped.
Turn OFF power for 5 minutes and
back ON. If problem repeats itself,
see Note 1.
Inoperative controls.
See Note 1.
(Continued On Next Page)