User manual robotic vacuum cleaner CleanMate RV500 series
48
FAQ
Malfunction
Causes
Solution
The robot will not
charge
The robot has not made a
connection with the charging
base
Be sure that the robot´s charging contacts have made a
connection with the charging pins. You may move the
robot manually to make the connection if necessary.
The charging base is unlugged
while the robot is powered
on, which cause battery
consumptation
Plug in the charing base and ensure the robot is
powered on. Keep the robot on the charging base to
make sure it has full battery to work at any time.
The battery is completely
discharged
Reactivate the battery. Place the robot on the charging
base by hand, remove after charging for 3 minutes,
repeat 3 times, then charge normally.
The robot gets
into trouble while
working and stops.
The robot is tangled with
something on the floor (cords,
drooping curtains, etc.)
The robot will try various ways to get itself out of
trouble. If it is unsuccessful, manually remove the
obstacles and restart.
The robot returns
to the charging
base before it
finishes cleaning
When battery power gets
low, the robot automatically
switches to return to charging
base.
This is normal. No solution necessary.
Working time varies according
to floor surface, room
complexity and the selected
cleaning mode
This is normal. No solution necessary.
The robot
will not clean
automatically at
scheduled time
The robot is powered off
Power on the robot.
The robot´s battery is low
Keep the robot powered on and on the charging base
to make sure it has full battery to work at any time.
The robot´s suction intake is
blocked and/or its components
are tangled with debris
Power off the robot, clean the dust bin with filter,
suction intake, side brushes, main brush regards
maintenance in the manual.
Remote control
failure (effective
control range of
remote control is 5
m in free space)
The battery in the remote
control need to be replaced
Replace with a new battery taking sure is is installed
correctly.
The robot is powered off or
the battery is low
Make sure the robot is powered on and fully charged.
The infrared signal cannot
be transmitted because the
infrared emitter on remote
control or infrared receiver on
the robot are dirty
Use clean dry cloth to wipe the infrared emitter on
remote control.
There is other equipment
interfering with the infrared
signal to the robot
Avoid using the remote control near other equipment
using infrared signals.
