Claris Companion 4G Cellular Tablet User Manual Download | Manualshive

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Claris Companion | 1-866-284-4939 | [email protected] | Page 38

FREQUENTLY ASKED QUESTIONS

ARE THERE ANY LIMITS TO USING MY
TABLET?

If you’ve purchased the Claris Companion WiFi Tablet, then
no, there are no limits (although your WiFi provider may
impose some limits on data usage)

But if you purchased the Claris Companion 4G Cellular Tablet
then YES! We’re glad you asked. Now warning, this gets a
little complicated so you might want to skip this section and
come back to it later…

The 4G Cellular Tablet uses the Verizon cellular network to
communicate with the internet (also known as the world wide
web). Each time you use Websites, News, Resources, or do
Video Calling, your tablet communicates over the Verizon
network to send and receive this information (or ‘data’).

This is where things get mathematical, so bear with us. Your
tablet monthly service plan includes 1 Gigabyte (GB) or 1000
MegaBytes (MB) of data usage

per month

.

Under normal usage your tablet will use about 200 MB (of
your 1000 MB) per month to stay connected, send/receive
messages, photos, and even a few videos.

If you use the Websites, News, Resources and Video Calling
often then you can use up a lot more data. When you use more
than 75% of your monthly data limit, you will receive a
notification on your tablet.

To avoid going over your monthly data limit, you can reduce
usage of Websites, News, Resources (e.g. Facebook) and
Video Calling – especially websites that play videos.
Watching videos (other than those in your

[Videos]

or

[Exercises]

buttons) will use up about 5 MB per minute of your

total 1000 MB for the month.

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Summary of Contents for 4G Cellular Tablet

Page 1: ...WELCOME TO User Guide ...

Page 2: ...ne 13 How do I take and send Photos 14 How do I delete old messages 16 How do I see the messages that I ve already sent to others 16 What happens if messages arrive while I m away 16 Can I use Emojis or Voice to Text when writing messages 17 Can I use an physical wireless keyboard instead of typing on the screen 17 How do I see my photos 17 How do I see photos sent to me previously 18 How do I sho...

Page 3: ...y tablet 38 How do I turn off Your Tablet screen 39 What if the screen is off and it does nothing when I touch it 40 What happens if your Tablet won t charge 40 How do I power off the Tablet completely 40 How do I increase or decrease the Volume 41 When writing messages can I use Emojis or Voice to Text 41 How do I connect to a WiFi Network 42 How do I add new apps to Games or Resources 42 How do ...

Page 4: ...nsole website so you can have your Companion work exactly the way you want HOW DO I GET STARTED Your tablet can be placed anywhere that is convenient for you as long as it is near an electrical outlet The kitchen counter a bedside table or an end table in the sitting room are all good choices Just make sure that the tablet s charging cord won t be a tripping hazard If you re new to using computers...

Page 5: ...for your tablet to completely power on showing a bunch of different screens before showing your home screen It may seem like this will take forever but be patient Note If there are any problems with your tablet you can restart the device by pressing down for 3 5 seconds and touching Restart then Restart again HOW DO I USE MY TABLET The Claris Companion has already been set up for you with most of ...

Page 6: ...own the screen to see all the content on the screen WHAT IF THE SCREEN IS BLACK Your tablet is set to automatically have the screen turn off at 10pm and on again at 8am you can change these times by pressing the Settings button if you d like them to be different If the screen is black you can touch the screen at any time and it should turn on If a new message or notification arrives the screen wil...

Page 7: ...plugged in for 10 mins then try powering it on again HOW LONG WILL THE BATTERY LAST You can unplug the tablet from the power cable for up to 10 hours but always remember to plug in the power cable before the battery power gets too low The tablet will recharge automatically when plugged in A full charge usually takes about 4 hours HOW DO I KNOW IF THE BATTERY IS CHARGING On the top left of the scre...

Page 8: ...m as a Manager contact To do this please see the section How do I add contacts on page 9 3 If possible using your tablet write a message to our friendly technical support team by tapping Messages then Write then tap Tablet Support 4 If you need further technical help please call Claris Companion support at 1 866 284 4939 Monday Friday from 9 00am to 5 00pm EST Saturday Sunday from 12 00pm to 5 00p...

Page 9: ...end people your email address automatically by adding them to your contact list First you ll want to call them first and get their email address and mobile phone number then 1 Press the Messages button on the home screen then the Write button then the blue Add Contacts button in the lower right 2 Type in their Name and tap Next 3 Type in their Email address and tap Next 4 Enter their mobile cell p...

Page 10: ...nd text messages with you tap on the Do not send invitation button then tap Save Your tablet won t send them any introductory information about your new tablet or email address If you leave the Send invitation button selected and tap Save your new Contributor contact will receive an invitation email and have the ability to securely sign in to a website to remotely see but not change your settings ...

Page 11: ...ve to touch a Page v button to see the entire message Note When someone sends you a message with a photo or video it is automatically added to your Photo Album or Video Album Tip If you receive an email message from someone that s not yet in your contact list an Add Contact button will appear in the bottom right corner of their message Tap Add Contact to then add them automatically to your contact...

Page 12: ... at older messages touch the Next button This will show the next oldest message Touch Previous to go back to the next most recent message or Next to see the next oldest message again When you are finished reviewing your messages touch Close to return to the main screen WHAT IF I WANT TO REPLY TO A MESSAGE When you receive a message or if you are reviewing an older message just touch the Reply butt...

Page 13: ...ablet off the table and to your lap Tip When using the keyboard to type your message touch the Shift key and the keyboard will change so you can type UPPER CASE letters as well as the following characters HOW DO I WRITE A NEW MESSAGE TO SOMEONE On the home screen tap the Messages button then tap Write to write a new message You will see a list of people to whom you can send messages To add more pe...

Page 14: ...sage to Next you will see a screen where you can type your message HOW DO I TAKE AND SEND PHOTOS When writing messages you can also take and add photos to your messages When writing a message tap the Take Photo button and your tablet s camera will be displayed Note The first time you use the camera you may need to accept the tablet s location information being associated with the photo Tap OK to c...

Page 15: ...g or front facing camera on your tablet To switch between cameras simply tap on this camera button on the right side of the screen Once you are ready to take a photo tap the white circle on the right side of the screen Next you ll need to confirm you want to use this photo by pressing the OK on the top of the screen ...

Page 16: ...sage will then be permanently deleted If you touch Cancel the message will be saved HOW DO I SEE THE MESSAGES THAT I VE ALREADY SENT TO OTHERS To review your sent messages press the Messages button then Read and Sent and your most recently sent message will be displayed WHAT HAPPENS IF MESSAGES ARRIVE WHILE I M AWAY New message notifications will continue to show on your tablet screen until you pr...

Page 17: ...EN Yes For information on connecting a Bluetooth keyboard please see the Frequently Asked Questions section HOW DO I SEE MY PHOTOS You can have photographs sent to you via email text or uploaded to your secure remote console website When contacts send you a new photo you will see a New Photo message on your tablet screen When you have finished looking at the photo tap Close to return to the main s...

Page 18: ...s touch Close to return to the home screen HOW DO I SHOW JUST ONE FAVORITE PHOTO INSTEAD OF A SLIDESHOW If the Settings button is enabled by your Manager you can select one favorite photo to display instead of a slide show From the home screen Settings then Communication and tap Photo Album then Edit Settings and tap to uncheck the Play slideshow on The Claris Companion setting Tap Save Next selec...

Page 19: ...ideo on your tablet a notification will be displayed that looks like this Touch the blue Play button to play the video While the video is playing you can touch the blue Forward button briefly to skip forward about 10 of the length of the video so if the video is 60 seconds long pressing the forward button will skip ahead 6 seconds Do not hold down the Forward button If you want to watch part of th...

Page 20: ... and family then when you press the Videos button you will see some named buttons each representing the videos that have been sent to you Each button is named by the person that uploaded the video so your screen will look different than the one below Press a button to watch the video and it will start playing automatically When you close the video you have been watching the above screen will be di...

Page 21: ...e Weather Facts tap the green check mark to uncheck the box before tapping OK To see more information about the weather swipe up on the screen by touching the screen with your finger and dragging it up Tip If the Close button is in your way you can move it by pressing and holding on it then dragging it to a new location on the screen For even more weather information tap on Forecast Precipitation ...

Page 22: ...tes are available for free because they display advertisements Unfortunately your tablet can t control these ads or the way these websites work If you want to save a particular News article you can always tap the Save Website button in the top right corner of the screen If the Settings button has been enabled by your Manager you can always add edit or delete news websites by going to Settings then...

Page 23: ...s will be displayed Tap any of the blue buttons to display the website Use Google to search for anything on the internet Simply tap the middle rectangular text box below the Google image then use the keyboard to enter any terms you d like to know more about and press the magnifying glass on the right side of the keyboard to enter your search Google is the best way to find information on other webs...

Page 24: ...s article you can always tap the Save Website button in the top right corner of the screen If the Settings button has been enabled by your Manager you can always add edit or delete websites by going Settings then Communication then Websites and pressing Add Website Tip If the Save Website or Close or Back buttons are ever in your way you can move them by dragging them to another location on the sc...

Page 25: ...ight corner of the screen and this will create a new game button for you Note When playing Candy Crush for the first time the following screen will be displayed Just tap on the red X to continue Note Your tablet doesn t have control over the specific content shown by the games Some of these games are available for free because they display advertisements Unfortunately your tablet can t control the...

Page 26: ... the blue buttons to launch the resource or the Page V button to see more resources Note Your tablet doesn t have control over the specific content shown by the resources Some of these resources are available for free because they display advertisements Unfortunately your tablet can t control the way these resources work Please refer to the How do I add more apps section of this guide to figure ou...

Page 27: ... you choose only to have one Call Me contact the following screen will not appear When you tap one of your contact names you will see a confirmation that the Call Me request has been sent You can touch the Close button to go back to the home screen or just wait a few seconds and the home screen will reappear automatically As soon as you see the confirmation screen displayed a message is sent to yo...

Page 28: ...nager to have it enabled Note You can only video call with contacts contributors or managers that you have invited to access your tablet and have accepted your invitation If one of your contacts doesn t appear on this list it s because they haven t signed into their tablet console account Go to Settings then Contacts then Member Contacts and press the Resend button to resend the console account in...

Page 29: ... calling them HOW DO I ANSWER A VIDEO CALL Your friends family and caregivers can call you on your tablet similar to a telephone When someone starts a video call with you your tablet will ring like a telephone and you will see the following screen To start the video call press the Answer button If you don t want to start the video call press the Decline button If you press Answer button the screen...

Page 30: ... To end the call press the End Call button The caller may also end the call in that case you ll see a Disconnecting screen for a couple of seconds then you will see the screen that was showing prior to the video call If the video or voice quality is poor ask the caller to end the call and try again There are many factors that can affect call quality but unfortunately there isn t much you can do fr...

Page 31: ...miss That said it s not a replacement for your own calendar Events on your tablet are typically set for you by friends or family that you have invited to have access to your remote tablet console website When a scheduled event comes up your tablet will display a message like this Touch Close once you have reviewed your event reminder HOW DO I REVIEW MY UPCOMING EVENTS From the home screen tap the ...

Page 32: ...touch Next again to see upcoming days events or touch the Previous button to see earlier days WHAT IF I WANT TO ADD A NEW EVENT Typically your family and friends can add a new event for you If the Settings button is enabled by your Manager you can add your own event go to Settings then Communication then Events and pressing Add an Event ...

Page 33: ...ises To get fit tap the Exercises button Then Simply touch the button for Strength or Stretch or other to start the exercise video It may take a few seconds to start If you don t see the Exercises button contact your Manager to have it enabled At any time you can touch the Close button to stop the video and return to the home screen or press Pause Forward or Rewind to control the video ...

Page 34: ...are up and about each day It is faster easier and less disruptive than making a phone call As soon as you touch the Check In button a message is sent to your Manager contacts to let them know that you are okay You will see the confirmation message on the tablet screen You may now touch the Close button to return to the main screen or wait a few seconds and the main screen will automatically return...

Page 35: ...NESS FUNCTION The wellness function is a quick and easy way to let certain of your contacts know how you are doing each day This might be important to your caregivers when you have had a change in medications that need to be monitored for example If you wish to use the wellness function ask your tablet Manager to set up the Wellness Survey to automatically appear at a specific time each day At the...

Page 36: ...them set up the reminders for the right time of day for you or go to Settings then Care then Medication Reminders When it is time for you to take your medications your tablet will play a tone and display a reminder message You may leave the message on the screen until you are ready to take your medications Remember to take your medications first then press Done when you are finished If you re not ...

Page 37: ...Manager to ask you a question from time to time When you answer the question they will get a response sent to them immediately Simply touch the answer that you wish to give to the question If you want to put off answering touch Later to have the question repeated in one half hour If you do not want to answer the question at all simply touch Close ...

Page 38: ...mmunicates over the Verizon network to send and receive this information or data This is where things get mathematical so bear with us Your tablet monthly service plan includes 1 Gigabyte GB or 1000 MegaBytes MB of data usage per month Under normal usage your tablet will use about 200 MB of your 1000 MB per month to stay connected send receive messages photos and even a few videos If you use the W...

Page 39: ...onnect your tablet to a local WiFi network HOW DO I TURN OFF YOUR TABLET SCREEN Your tablet can safely stay on and plugged in at all times but if you would prefer to turn its screen off see the Off button in the upper right hand corner of the screen Touching this button displays a countdown before the screen turns off The screen will take 5 seconds to fade to black At any time you can press the Ca...

Page 40: ...ying to power it on again WHAT HAPPENS IF YOUR TABLET WON T CHARGE If your tablet won t charge first check the wall socket is working by plugging a lamp in and making sure it turns on If the wall socket works then it might be that your charging cable or AC power charger is broken You can order a new cable and charger for a nominal fee from Claris customer care at 1 866 284 4939 HOW DO I POWER OFF ...

Page 41: ... volume WHEN WRITING MESSAGES CAN I USE EMOJIS OR VOICE TO TEXT Yes you can use emojis or voice to text by disabling the Simple Keyboard which will enable the default Android keyboard Please ask your Claris Companion Manager to enable Disable the Simple Keyboard in the Messages settings The new keyboard will look like this Tap the smiley face at the top of the keyboard for emojis and the microphon...

Page 42: ...n connect Once you ve followed the steps above to connect to the WiFi network then go to Resources then Page v and tap Web Browser This will display the Chrome web browser you may need to tap Turn on Lite Mode to get started Next you should see a terms and conditions screen They are all different but try pressing the Accept button and you should then get connected to the internet Press the Close b...

Page 43: ...n search for new apps Tap Install 9 If asked for your credit card you can skip this step by pressing Skip 10 Once your app is downloaded tap Open 11 Now that the app is installed tap Close Now we want to create a new button for your new app 1 Ask your Manager to enable the Settings button on your tablet Then tap Settings then Communication then choose Games News or Resources depending on the type ...

Page 44: ...isn t supported CAN I USE IT ON THE AIRPLANE No The cellular radio in the tablet is always on which isn t allowed during flight so during plane trips please keep your tablet powered off HOW DO I FIND OUT MY TEXT MESSAGE NUMBER Your text message number may be different for your different contacts depending on where they live but don t worry tablet manages everything for you including sending an int...

Page 45: ...tap Resources then Page v then the Internet Coverage button Swipe down to search the coverage map Your Cellular 4G tablet won t work if you travel to other countries outside of the US unless you connect it to WiFi CAN I CHANGE THE SIZE OF THE TEXT No it s not possible to increase or decrease the size of the text IS MY TABLET WATERPROOF No your tablet is not waterproof The blue case is water resist...

Page 46: ... take about 3 minutes or so to get back to your home screen WHAT HAPPENS IF I HAVE COMPLETELY BROKEN MY TABLET First don t panic All of your messages photos videos and settings have been saved by us You can order a replacement tablet from Claris customer care at 1 866 284 4939 and when you receive it everything will be just as you left it as well as any new messages that you ve received in the mea...

Page 47: ...a Manager contact To do this please see the section How do I add contacts on page 9 2 If possible using your tablet write a message to our friendly technical support team by tapping Messages then Write then tap Tablet Support 3 If you need further technical help please call Claris Companion support at 1 866 284 4939 Monday Friday from 9 00am to 5 00pm EST Saturday Sunday from 12 00pm to 5 00pm EST...

Page 48: ...Claris Companion 1 866 284 4939 support clariscompanion com Page 48 Claris Companion User Guide Version 2 0 2019 Claris Healthcare Inc Updated August 30 2019 ...

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