Clare Controls CM-MT4420-HD, User Manual

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HDMI 4x4 Matrix Switcher User Guide 17
After-sales service
 If there appears to be problems when running the device, refer to the
“Troubleshooting and maintenance” section in this manual. Return shipping costs
are not covered by this warranty.
 You can contact Customer Support at http://support.clarecontrols.com. Please be
ready to provide the following information.
 Product model number, version and serial number.
 Detailed description of the trouble issues.
 Description of all connections and third-party equipment being used.
 We offer this product with a three-year warranty, which starts from the first day
you purchase this product.
 If, during the warranty period, the unit cannot be repaired, a suitable replacement
will be issued. Replacement units will be comparable to the original. However, due
to potential design changes over time, replacement units may not be identical to
the unit replaced.
 Items not covered by this warranty.
 Damage caused due to incorrect usage and/or connections.
 Damage caused due to installation by person(s) not adequately trained in the
installation of this equipment.
 Any attempt to open this unit and access internal components shall
immediately void this warranty.
 Damage caused by any physical force (dropping the unit or dropping an
object upon the unit, etc.).
 Damage caused by voltage/cycle fluctuations outside acceptable range.
 Damage caused by over-current, voltage spikes or lightning damage due to
inadequate surge protection.
 A valid invoice of purchase via an authorized dealer shall be required for any
warranty coverage.