Clare Controls CM-BT10-TXRX100, User Manual

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HDBaseT Extender Set 100m User Guide 11
Troubleshooting and maintenance
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No image on display:
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Ensure that the display device has been set to the correct input.
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Ensure that the HDMI cables used for both the source/transmitter and the
receiver/display are properly connected and are working. Test the HDMI
cables directly from a source to display and ensure their operation.
•
Ensure that the Cat5e/Cat6 cable has not been damaged and that it has been
terminated correctly with T568B on both ends. A temporary length of
Cat5e/Cat6 can be used for testing to ensure that the devices are all
compatible and working properly.
•
Ensure proper grounding of the power supply.
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Known issues with HDMI 1.2 source devices. Certain cable television STB's
are known to have issues with HDBaseT transmission. This is due to their
older compatibility (HDMI 1.2). Please contact Clare Controls Customer
Support for a solution to these issues.
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Color loss or poor picture quality:
•
Ensure that the HDMI cables used for both the source and transmitter and the
receiver and display are properly connected and are of good quality. Test the
HDMI cables directly from a source to display and ensure their picture quality.
•
Ensure proper grounding of the power supply.
•
If the static becomes stronger or picture quality becomes worse when
connecting the video connectors, this may be due to improper grounding.
Check the grounding and make sure all the components are properly
grounded to a common ground. Improper grounding may cause damage to
the receiver.
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IR signal problems:
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When using a control system such as Clare Controls, Crestron, or URC, the
3.5 mm male mono to 3.5 mm male stereo adapter cable (included) must be
used. Connect the male mono end to the control system. Connect the male
stereo end to the CM-BT10-TX100.