16
Troubleshooting & Light Status
Press and hold the Mode button for up to 15 seconds or until the device
says “Your device is rebooting”. This will factory reset your Clare Video
Doorbell camera to default settings. (You can only factory reset the
doorbell after it has been connected to a Wi-Fi network. If the doorbell
is not connected to Wi-Fi, holding the mode button will restart Wi-Fi
pairing mode.)
Factory Reset
Updating Doorbell Firmware
Status after camera is registered:
Solid Blue
: Normal operation
Flashing Blue
: Doorbell is
calling the mobile App
Flashing Red
: Firmware is
updating
Status before camera is registered:
Flashing Red/Blue
: Wi-Fi pairing
mode
Flashing Blue
: Connected to Wi-Fi
but not registered
Flashing Red
: Camera is booting
Solid Red
: Booted, but not
connected to Wi-Fi
Light Status
If new firmware is available, the camera that needs to be updated will
have a blue dot appear next to the name of the device. Follow the blue
dot in the App until you are given the option to update the firmware.
