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computers.
3. Avoid using adapters on both input and output and make sure the video adapter is correct in
terms of converting direction.
Q4. Mouse on my Mac only have curse moving but I can’t click and drag the mouse:
1. Try double click the right Ctrl + [F2] + Enter, Or
2. Install USB Overdrive on your Mac
Q5. My computers only have one HDMI output, how can I connect both cable A and cable
B?
If there is no any other outputs like VGA, DVI, USB C, DisplayPort or USB 3.0, we recommend to
use a Dell Docking station, otherwise this is not for you.
Q6. Does it work with USB-C (Type C) Laptops?
Yes, but depends on the USB-C dock quality which is beyond what we can control.
Q7. How can I turn off the beep sound?
You can double click the right Ctrl + B + Enter to turn the beep on/off.
Q8. How Can I deactivate the mouse switching function?
Simply plug your mouse into the USB2.0 Port on front panel. Or press the right Ctrl twice, then b,
then Enter, make sure your keyboard works with the hotkeys.
Q9. My gaming mouse or mechanical keyboard functions are not working. What shall I
do?
Some special mouse and keyboard may not work properly from the USB mouse and keyboard
port at back panel, please try plug them into the USB2.0 HUB on the front panel, or turn off the
hotkeys by pressing the hotkey on/off button on the front panel.
Q10. I have other issues which are not listed above:
Please contact our Customer Support when needed, we will reply within 24 hours during
business days.
