16
7 Troubleshooting
Table 4: Troubleshooting Guide
Symptom
Solution(s)
Refer to
…
Unit does not power up.
Check that power cable is properly installed and that
the Neutrik powerCON TRUE1 connector is turned
to its locked position.
Installation
Test power outlet with another device.
Pixel tape does not light up.
Run a test routine to see if tape is working properly.
Test Mode
Check tape for correct pinout.
Pinout
Pixel tape is not responding
to DMX.
Is the front panel DATA led solid indicating that data is
present?
Color shift at end of tape.
Try reducing the tape length, as this is typically due to
overload.
Flashing.
Correct overload short, as this is typically due to
output port short and active safety circuit protection.
