CITELlink SIP Handset Gateway Page 1 Installation & Configuration Manual Download

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©CITEL Technologies Ltd 2004

SIP Handset Gateway

Installation & Configuration

Guide

IP Centrex/Softswitch Compatibility

Asterisk, Broadsoft, Sylantro

Telephone Compatibility

Nortel – Meridian 1, Norstar

Document Number 1764

Version 1.00

Summary of Contents for SIP Handset Gateway

Page 1: ...ogies Ltd 2004 SIP Handset Gateway Installation Configuration Guide IP Centrex Softswitch Compatibility Asterisk Broadsoft Sylantro Telephone Compatibility Nortel Meridian 1 Norstar Document Number 1764 Version 1 00 ...

Page 2: ...es whether express or implied as to the accuracy or completeness of these materials and shall not be liable for any loss or damage suffered or incurred as a result of reliance upon or use of them CITEL Technologies Ltd reserves the right without prior notice to change the equipment designs or documentation referred to herein as it considers necessary Conventions Table 1 lists conventions used thro...

Page 3: ...ftware 12 Limitations 12 5 INSTALLATION AND CONFIGURATION 13 Gateway Installation 14 Gateway Removal 14 Gateway Configuration 14 6 SOFTWARE UPGRADES 26 Overview 26 7 USER INFORMATION 27 Telephone Functionality 27 Country Specific Safety and Operating Information 27 8 TROUBLESHOOTING 28 Checklist 28 Dealing with damaged or faulty items 28 APPENDIX A TECHNICAL SPECIFICATION 29 Front panel 30 RJ21x W...

Page 4: ...rounding Earthing 39 General Grounding 39 Grounding Conductor 39 Protective Grounding Conductor 39 Regulatory Notices 40 Notice to US Customers 40 Notice to Canadian Customers 41 Notice to European Customers 42 APPENDIX C SERIAL CONNECTION TOTHE GATEWAY 44 Serial Connection 44 APPENDIX D EXAMPLE CONFIGURATION SESSION USING HYPERTERMINAL 45 HyperTerminal Session Output 45 APPENDIX E GLOSSARY 47 Ter...

Page 5: ...5 1764 Version 1 00 CITEL T echnologies Ltd 2004 ...

Page 6: ...downloads area at www citel com note you need the CITEL Choice Partner password to access the information Any questions regarding the use of this guide may be directed to support citel com If release notes are provided for the product and the information therein differs from the information in this guide the release notes override this guide Before attempting installation ensure you have read and ...

Page 7: ...elow Refer to Telephone Button Mapping guides at www citel com for details of specific telephone model functionality Supported Telephones Table 2 Supported Telephones Nortel Norstar M7100 T7100 M7208 and M7208N T7208 M7310 and M7310N T7316 M7324 and M7324N T7406 digital cordless Nortel Meridian 1 M2006 M3901 M2008 M3902 M2616 M3903 M3110 M3904 M3310 M3820 The Gateway is a rack mountable unit Each ...

Page 8: ...8 1764 Version 1 00 CITEL T echnologies Ltd 2004 Figure 1 Example installation of the CITELlink SIP Gateway ...

Page 9: ... CONTENTS In box items The Gateway is supplied in one box containing four items 1 CITELlink SIP Gateway unit with warranty information Figure 2 CITELlink SIP Gateway unit 2 Rack mounting Brackets and fasteners Figure 3 Rack Mounting Brackets and Fasteners ...

Page 10: ...ll boxes contain a US power supply lead as standard For other countries an alternative country specific power supply lead is also provided as a separate item without charge Refer to Appendix A for specification Figure 4 Power Supply Lead 4 Overview document for the product ...

Page 11: ... operate the Gateway 1 All in box items for the Gateway 2 Connection via LAN or WAN to a supported IP Centrex System using CAT 5 straight through cable with RJ 45 connectors 3 A C power source within 5 feet 1 5 m see Appendix A for other environmental specifications 4 Correct power cord for the country of installation see Appendix A for specifications 5 RJ21x 50 way extension line with 25 pair 50 ...

Page 12: ...led and functioning to install and operate the Gateway 1 An allocated extension range from your Service Provider Limitations CITEL publishes Release Notes for the CITELlink SIP Gateway at www citel com Refer to those Notes for specific information on product status Get details of the SIP Feature Set from your ISP ...

Page 13: ...onfiguring the SIP Gateway The following steps are required to register the legacy telephones and install and configure the Gateway 1 Install the Gateway 2 Configure the Gateway to register the legacy telephones 3 Test telephone operation Before handling or operating the CITELlink SIP Gateway always ensure the cover is correctly secured to the base of the unit hazardous voltages are present inside...

Page 14: ...IP Handset Gateway disconnect the RJ21x 50 way extension line and remove power and LAN connections to the unit You may then remove the SIP Gateway Gateway Configuration The CITELlink SIP Gateway requires configuration for SIP Gateway IP Addressing Specify relevant IP addresses SIP server IP addresses including TFTP and other servers if required 2 IP addresses for the CITELlink SIP Gateway one for ...

Page 15: ... 24 IP Address If DHCP is enabled this setting is not required If DHCP is not enabled you must assign a static IP address for Gateway ports 13 to 24 Whether or not DHCP is enabled the DHCP IP address used by Interface 2 is used for web browser access to the CITELlink Web Configuration for these ports DHCP Enabled Default is TRUE If FALSE static IP addresses must be entered for Interface 1 and Inte...

Page 16: ...ionally you may also provide the following details Default Route Specify the appropriate IP address for the default router for your network Not a mandatory setting DNS Server Specify the appropriate IP address for the DNS Server for your network Not a mandatory setting Syslog Server Specify the appropriate IP address for the Syslog server If the Gateway is configured to output diagnostics the Sysl...

Page 17: ...ncorrect command use may take the CITELlink SIP Gateway out of service Once you have established a HyperTerminal session boot the Gateway by connecting the power supply You will see the boot sequence start to output data to the HyperTerminal session Wait until the boot is completed check the LEDs for normal operation as described in Table 6 At the prompt DCP support enter the following commands to...

Page 18: ...P Gateway Web Browser interface Gateway Portal Navigate to the relevant screen use the appropriate IP address for the Gateway and enter the configuration details as described below Note that configuration changes require a reset to either the Gateway or the Telephone depending on what configuration change has been made Figure 7 Gateway Portal Use the System Information option to list the current G...

Page 19: ...Figure 8 Gateway Portal System Information Use the Configure option to change configuration details Other options are available to Configure Passwords Set Date and Time and access the Log If you use the Configure option the following dialog box appears ...

Page 20: ...T echnologies Ltd 2004 Figure 9 Gateway Portal IP Configuration Enter the appropriate values for your own network configuration and click on Submit then Reset This causes the Gateway to reboot using the new configuration details ...

Page 21: ...way Line Configuration Each Gateway port must be configured for the appropriate telephone line Use the Port Configuration option For each port in turn click on Linesto configure Figure 10 Gateway Portal Handset Configuration Figure 11 Gateway Portal Line Configuration 1 ...

Page 22: ...ne Configuration 2 The Line Configuration data will be advised by your ISP and may already be configured If not the System Administrator can apply the data click on Configure to make changes and then Submit When prompted choose the Reset option This will reset the telephone applying the new configuration settings ...

Page 23: ...ton Mappings and Line Appearances Each Gateway port may have the button mappings and line appearances configured for the Norstar telephone Use the Port Configuration option For each port in turn click on Handset to configure Figure 13 Gateway Portal Port Configuration Handset ...

Page 24: ...re to make changes Enter the required Dialplan according to your SIP feature set Dialplan syntax details are explained in the example on the next page of this document Enter the default display you require e g Sally Gill 0330 Choose to specify the key mappings if you wish to change these from the defaults e g for multiple line appearances you might want 2 buttons assigned to Line 1 Use the picklis...

Page 25: ...ith the character So this example would match the following possible key press sequences Table 3 Gateway Portal Dialplan Syntax Expression Description 0T 0 plus a timeout 011x T 011 plus none or any number of digits plus a timeout 101x T 101 plus none or any number of digits plus a timeout x none or any number of digits plus 9x T 9 plus none or any number of digits plus a timeout xx plus 2 digits ...

Page 26: ...verview In overview to upgrade your software you will need to do the following As always before any system change backup your configuration data Download the relevant upgrade pack from the web site onto your PC Thoroughly read the upgrade instruction document from the upgrade pack Follow the instruction document As always following any system change backup your configuration data For details of up...

Page 27: ...ting Telephone Functionality When connected to the CITELlink SIP Gateway the legacy telephone operates as a standard SIP telephone Capabilities and button layout vary refer to Telephone Button Mapping guides at www citel com for details of specific telephone model functionality Country Specific Safety and Operating Information The CITELlink SIP Gateway is for use in North America and Europe Refer ...

Page 28: ...tor Is the power indicator on 3 Are the Gateway LED indications correct see page 30 4 Consider basic telephone troubleshooting Swapping out the telephone for a similar model checking the telephone cable handset cable etc 5 Check that the SIP Gateway has network connectivity to the IP Centrex system use a ping to establish correct links Also check the SIP Gateway configuration is correct 6 Review t...

Page 29: ...y non condensing Electrical Voltage input Auto ranging 100 240 VAC 50 60 Hz Telephone ports 24 ports in any combination Supported phones Refer to page 7 Maximum loop length station cabling to Nortel phones 1000 feet 300 meters Indicators 24 channel status indicators Gateway functioning indicator System power indicator Telephone power indicator Service required indicator Connectors RJ21x50 way male...

Page 30: ...h mode of operation as explained in the following paragraphs Normal operating mode During normal operation of the Gateway the LED indications are as follows Table 6 LED functions normal operation System Power On power input is normal Off system power supply has failed Gateway Status Flashing unit is functioning correctly Off unit has failed Service Required On seek service assistance unless loadin...

Page 31: ...Off telephone power has failed 1 to 8 Channels Indication of software boot progress lit LEDs represent components yet to be loaded On modules left to load Off modules loaded not required 13 to 20 Channels Indication of the progress of each stage of the boot process all unlit when module is loaded RS232 diagnostic connector The 9 pin D type straight through connector is used to connect to the 9 pin...

Page 32: ...ossed LAN cable They can be used simultaneously if required Figure 18 RJ45 connector RJ21x line connector The RJ21x 50 way line connector is used to connect the legacy telephones to the Gateway The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line 2 is connected to pins 2 and 27 and so on The connector is supplied with fastener to hold the RJ21 cable i...

Page 33: ...ge White Orange Red Orange Black Orange Yellow Orange Violet Green Violet Green Yellow Green Black Green Red Green White Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring 50 49 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 White Blue White Orange White Green White Brown White Slate Red Blue Red Orange...

Page 34: ...05 05 3 5 Slate White 05 05 2 31 Red Blue 06 06 3 6 Blue Red 06 06 2 32 Red Orange 07 07 3 7 Orange Red 07 07 2 33 Red Green 08 08 3 8 Green Red 08 08 2 34 Red Brown 09 09 3 9 Brown Red 09 09 2 35 Red Slate 10 10 3 10 Slate Red 10 10 2 36 Black Blue 11 11 3 11 Blue Black 11 11 2 37 Black Orange 12 12 3 12 Orange Black 12 12 2 38 Black Green 13 13 3 13 Green Black 13 13 2 39 Black Brown 14 14 3 14 ...

Page 35: ... 20 20 3 20 Slate Yellow 20 20 2 46 Violet Blue 21 21 3 21 Blue Violet 21 21 2 47 Violet Orange 22 22 3 22 Orange Violet 22 22 2 48 Violet Green 23 23 3 23 Green Violet 23 23 2 49 Violet Slate 24 24 3 24 Slate Violet 24 24 2 The Gateway card uses ONLY the first 24 pairs of wires of the 25 pair cable for the telephones The remaining pair must have no connection ...

Page 36: ...ep these instructions with the equipment Do not attempt to install or service this equipment unless you are skilled in the installation and maintenance of electronic telecommunications equipment and have successfully completed specific training for this equipment This product must be installed and serviced in accordance with this document and the technical documentation Follow all procedures outli...

Page 37: ... or any other exposed plant application may result in one or more of the following fire shock hazard defective operation and or equipment damage Restricted peripheral interface circuit Nortel telephone circuits Ethernet circuits Symbols These symbols appear on the product The lightning flash with arrowhead symbol within an equilateral triangle indicates an uninsulated dangerous voltage within the ...

Page 38: ...es with local electrical codes has a voltage and current rating not less than the rating marked on this product has a polarized attachment plug with a current rating not less than 125 percent of the rating marked on this product has a usage rating for floor mounted products a typical example in the US would be an S or SJ rated cord is not longer than 2 4 meters Fuse and Component Replacement Unaut...

Page 39: ...he equipment If the power cord must be replaced use a power cord of the same gauge that has the same insulation number of conductors and usage ratings The grounding conductor must be Not smaller in size than and equivalent in insulation material and thickness to the grounded and ungrounded branch circuit supply conductor An insulated green wire with yellow stripes Part of the circuit that supplies...

Page 40: ...nce to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense There are no user serviceable parts within this equipment Refer all servicing to a CITEL authorized repair facility or to Citel Technologies Inc If you require a CITEL return authorization number ...

Page 41: ...ke such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate There are no user serviceable parts within this equipment Refer all servicing to a CITEL authorized repair facility or to Citel Technologies Inc If you require a CITEL return authorization number or information on obtaining service or repairs please contact CITEL at the f...

Page 42: ... a copy of the Original Signed Declaration In full conformance with EN45014 please contact the Regulatory Approvals Manager at the above address WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures There are no user serviceable parts within this equipment Refer all servicing to a CITE ...

Page 43: ...Regulations 1989 This product as manufactured by CITEL Technologies Limited is a SYSTEM as defined by the Electricity At Work Regulations 1989 All persons involved in the installation and repair should be aware of their duties and responsibilities under these regulations ...

Page 44: ...ponse If the system is not idle and you do not see this information then it is likely that the serial connection between your PC and the Gateway is not correct You must correct this problem before you can use the HyperTerminal connection successfully Hints for making a successful connection Ensure no other devices and or applications are using the serial COM port You may also wish to try connectin...

Page 45: ...0 INFO defaultRouter 0 0 0 0 ENTER New address or RETURN to keep current INFO dnsIpAddress 0 0 0 0 ENTER New address or RETURN to keep current INFO configAddress 0 0 0 0 ENTER New address or RETURN to keep current 192 168 5 33 INFO syslogAddress 0 0 0 0 ENTER New address or RETURN to keep current 192 168 4 5 33 INFO NLP config for NLPB INFO dhcpEnabled TRUE ENTER TRUE FALSE or RETURN to keep curre...

Page 46: ...IpAddress 0 0 0 0 INFO configAddress 192 168 5 33 INFO syslogAddress 192 168 5 33 INFO NLP config for NLPB INFO dhcpEnabled FALSE INFO myIpAddress 192 168 5 48 INFO myIpNetMask 255 255 255 0 INFO defaultRouter 0 0 0 0 INFO dnsIpAddress 0 0 0 0 INFO configAddress 192 168 5 33 INFO syslogAddress 192 168 5 33 INFO appFileName tig_sip_meridian bin INFO autoUpdate TRUE INFO nodeConfig VALID INFO Clr AS...

Page 47: ...SIP Handset Gateway ISP Internet Service Provider the ISP provides the IP Centrex telephone service IP Internet Protocol often used abbreviation for TCP IP LED Light emitting diode status indicator Line telephone line An incoming telephone line as provided by the ISP Line powered Electrical power distributed over the LAN twisted pair cabling Loop length A complete electrical circuit the distance a...

Page 48: ...gned and protected so that under normal and single fault conditions the voltage between any two accessible parts does not exceed a safe value 42 2 V peak or 60 V DC TCP IP Transmission Control Protocol Internet Protocol The open computer network communications standard upon which the internet and internet telephony is based Often abbreviated to IP TNV Telecoms Network Voltage A circuit which under...

Page 49: ... 00 CITEL T echnologies Ltd 2004 APPENDIX F Contacting ABP Technology Mail US ABP Technology 1850 Crown Dr Suite 1112 Dallas TX75038 Email info abptech com Web www abptech com Telephone World Wide Support 1 972 831 1600 ...

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