14 |
www.
cistermiser
.co.uk
www.
cistermiser
.co.uk
| 15
8. Frequently asked questions
No water
Continuous flow of water from the outlet or dripping
The sensor is not flashing
at all when the user’s body
is in the sensing range
Ensure the power supply is connected. If mains power is being used
through the mains adaptor check that the mains adaptor is working by
reverting to the battery pack. Remove the mains adaptor when using
batteries.
Sensor has been deactivated by the anti-vandal feature.
(Sensor detect presence for more than 30 minutes).
Disconnect power for 2 minutes.
Red flash once every
second
Low or no battery power; change batteries. If operated by mains
power, contact Cistermiser.
The sensor is flashing
green twice a second after
the user activates sensor
Ensure the water supply is reaching the valve and you have a good
working pressure. (min 0.5 - max 6 bar).
Blockage. Ensure the filter on the inlet side of the valve is clear.
The sensor is not flashing
at all when in the sensing
range
Ensure the power supply, or batteries, are functioning: check
all electrical connections.
Water is flowing regardless
of user activity
Ensure the arrow on the valve is pointing in the direction of
water flow.
Ensure the water pressure is not above the maximum working pressure
of 6 bar.
Debris or scale in the diaphragm: isolate water supply to the
valve and remove wires attached to the solenoid. Undo the 4x
screws and remove. This will give you access to the diaphragm, (note
orientation of diaphragm when reinstalling), flush under cold water and
visually inspect. Re-install. Do not open too many times and discard
any plastic swarf.
Diaphragm has been damaged by debris. Carry out procedure
for. “Debris or scale in diaphragm”, visually inspect then call Cistermiser
for further instructions.
