Troubleshooting and technical support information
11
Troubleshooting and technical support information
Using the event log to help solve a problem
You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
. Do not change the capture filter topic level
without the guidance of technical support.
Getting more help
Cisco recommends registering your product at
http://www.tandberg.com/
services/video-conferencing-product-registration.jsp
in order to receive
notifications about the latest software and security updates. New feature and
maintenance releases are published regularly, and we recommend that the software
on the Cisco TS MSE 8710 is always kept up to date.
If you experience any problems when configuring or using the Cisco TS MSE 8710 ,
consult the online help (available within the UI of your Cisco TS MSE 8710) for an
explanation of how its individual features and settings work. If you cannot find the
answer you need, check on the web site at
http://www.tandberg.com/support
to
make sure that your the Cisco TS MSE 8710 s running the most up-to-date software
and for further relevant documentation.
You or your reseller can get help from our support team by raising a case at
http://
www.tandberg.com/support/video-conferencing-online-support.jsp.
Make sure
you have the following information ready:
The serial number and product model number of the unit
The software build number which can be found on the product user interface
Your contact email address or telephone number
A full description of the problem
