Cisco SPA112 Administration Manual Download

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Contents

Getting Started

1-1

Feature Overview

1-1

Understanding Voice Service Operations

1-2

ATA Voice Features

1-2

LED Status for RC

1-6

Product Features

1-12

Top Panel

1-12

Back Panel

1-12

Connecting the Equipment

1-13

Configuration and Management of the ATA

1-14

Using the Web-Based Configuration Utility

1-14

Using the IVR for Administration

1-15

Mounting the ATA

1-18

1-20

Elements of the User Interface

1-21

Quick Setup for Voice over IP Service

1-23

Configuring the Network

1-25

Basic Setup

1-25

Network Service (SPA122 Only)

1-25

Internet Settings

1-26

Network Settings for the LAN and DHCP Server (SPA122 Only)

1-29

Time Settings

1-32

Advanced Settings

1-34

Port Setting (SPA122 Only)

1-34

MAC Address Clone (SPA122 Only)

1-35

VPN Passthrough (SPA122 Only)

1-36

VLAN

1-37

CDP & LLDP

1-37

Application (SPA122 Only)

1-37

Quality of Service (QoS) (SPA122 Only)

1-38

Summary of Contents for SPA112

Page 1: ...Cisco SPA100 Series Phone Adapters SPA112 and SPA122 ADMINISTRATION GUIDE ...

Page 2: ...R for Administration 1 15 Mounting the ATA 1 18 1 20 Elements of the User Interface 1 21 Quick Setup for Voice over IP Service 1 23 Configuring the Network 1 25 Basic Setup 1 25 Network Service SPA122 Only 1 25 Internet Settings 1 26 Network Settings for the LAN and DHCP Server SPA122 Only 1 29 Time Settings 1 32 Advanced Settings 1 34 Port Setting SPA122 Only 1 34 MAC Address Clone SPA122 Only 1 ...

Page 3: ... Certificate 1 105 Server Certification 1 105 Client Certification 1 106 Administration Settings 1 106 Management 1 106 Web Access Management 1 107 TR 069 1 110 SNMP 1 111 User List Password Management 1 113 Bonjour 1 113 Reset Button 1 114 Logging 1 114 Log Module 1 114 Log Setting 1 116 Log Viewer 1 118 Diagnostics 1 119 Ping Test 1 119 Traceroute Test 1 119 Factory Defaults 1 120 Firmware Upgra...

Page 4: ...5 DHCP Server Information SPA122 only 1 126 Optimizing Fax Completion Rates 1 136 Configuring Dial Plans 1 138 Digit Sequences 1 139 Acceptance and Transmission of the Dialed Digits 1 143 Dial Plan Timer Off Hook Timer 1 144 Interdigit Long Timer Incomplete Entry Timer 1 145 Interdigit Short Timer Complete Entry Timer 1 146 Resetting the Control Timers 1 146 ...

Page 5: ...Contents 4 ...

Page 6: ...he ATA can be used with an on site call control system or an Internet based call control system The ATA is an intelligent low density Voice over IP VoIP gateway that enables carrier class residential and business IP Telephony services delivered over broadband or high speed Internet connections An ATA maintains the state of each call it terminates and reacts appropriately to user input events such ...

Page 7: ...range of configuration parameters The following sections describe the factors that contribute to voice quality Supported Codecs SIP Proxy Redundancy Other ATA Voice Features Supported Codecs The ATA supports the codecs listed below You can use the default settings or configure the codec settings in the Audio Configuration section of the Line 1 and Line 2 Settings PHONE Port1 and PHONE2 page Codec ...

Page 8: ...TA is currently using a lower priority proxy server it periodically probes the higher priority proxy to see whether it is online and switches back to the higher priority proxy when possible You can use the default settings or configure the Proxy Redundancy Method in the Proxy and Registration section of the Line1 Settings PHONE Port page Other ATA Voice Features Silence Suppression and Comfort Noi...

Page 9: ...elays This process is known as jitter buffering The size of the jitter buffer adjusts to changing network conditions The ATA has a Network Jitter Level control setting for each line of service The jitter level determines how aggressively the ATA tries to shrink the jitter buffer over time to achieve a lower overall delay If the jitter level is higher it shrinks more gradually If jitter level is lo...

Page 10: ...his setting in the Audio Configuration of the Line1 and Line 2 Settings PHONE Port1 and PHONE2 page Hook Flash Events The ATA can signal hook flash events to the proxy during a connected call This feature can be used to provide advanced mid call services with third party call control Depending on the features that the service provider offers using third party call control you may need to disable C...

Page 11: ... Transport Layer Security TLS to encrypt the SIP messages between the service provider and the your business SIP over TLS relies on the widely deployed and standardized TLS protocol to encrypt the signaling messages You can configure the SIP Transport parameter in the SIP Settings section of the Line 1 and Line 2 Settings PHONE Port1 and PHONE2 page Secure Calling using SRTP Voice packets are encr...

Page 12: ...7 1 Slow blink LED For a pre RC box the power LED is slow blinking before it gets an IP address of the RC server Fast blink LED The LED is fast blinking while downloading the RC profile Steady green LED The power LED is steady green after RC process is successfully completed ...

Page 13: ...eady IP address acquired Slow flashing green Acquiring IP address By default uses DHCP Fast flashing green Upgrading firmware Off No power or system can not boot up Feature Description Reset Using a paperclip or similar object press this button briefly to restart the unit Press and hold for 10 seconds to restore the factory default settings Phone 1 Phone 2 Gray Connect to an analog phone using an ...

Page 14: ... analog phone or fax machine STEP 3 Connect one end of another phone cable to another analog phone or fax machine Connect the other end to the Phone 2 Gray port STEP 4 SPA122 Only Optionally connect one end of an Ethernet network cable to the ETHERNET Yellow port of the ATA Connect the other end to a device on your network such as a computer STEP 5 Connect the provided power adapter to the Power p...

Page 15: ... more information refer to the Help for your operating system STEP 3 Start a web browser on your computer STEP 4 In the Address bar enter the IP address of the ATA SPA112 Use the ATA s IVR or your router s configuration utility to find the dynamically assigned IP address of the ATA For information about the IVR see Using the IVR for Administration page15 SPA122 In the Address bar enter 192 168 15 ...

Page 16: ... 3948 to exit After entering a value such as an IP address press the pound key to indicate that you have finished your selection To save the new setting press 1 To review the new setting press 2 To re enter the new setting press 3 To cancel your entry and return to the main menu press star While entering a value you can cancel the changes by pressing the star key twice within half a second Be sure...

Page 17: ...E DHCP Press 3 DHCP PPPoE Press 4 Check Internet IP Address WAN port 110 Set Static IP Address WAN 111 Enter the IP address by using numbers on the telephone key pad Use the star key when entering a decimal point Note This option is available only after you choose Static IP as the Internet Connection Type through option 101 Check Network Mask 120 Set Network Mask 121 To enter the value press numbe...

Page 18: ...heck MAC Address 140 Check Firmware Version 150 Check Primary DNS Server Setting 160 Set Primary DNS Server 161 To enter the value press numbers on the telephone key pad Press the star key to enter a decimal point Note This option is available only after you choose Static IP as the Internet Connection Type through option 101 Check Internet web server port 170 SPA122 only Check LAN IP address Ether...

Page 19: ... the ATA excessive weight could damage it Set Line 2 SIP Transport 1921 0 UDP 1 TCP 2 TLS Exit IVR 3948 Allow or prevent WAN access to the administration web server 7932 1 Enable 0 Disable Factory Reset of Unit WARNING All non default settings will be lost This includes network and service provider data 73738 RESET When prompted press 1 to confirm or press star to cancel After you hear Option succ...

Page 20: ... mounting might damage the ATA or cause injury Cisco is not responsible for damages incurred by insecure wall mounting To mount the unit to the wall STEP 1 Determine where you want to mount the unit Verify that the surface is smooth flat dry and sturdy STEP 2 Drill two pilot holes into the surface 58 mm apart about 2 28 in STEP 3 Insert a screw into each hole leaving a gap of 5 mm 0 1968 in betwee...

Page 21: ...Getting Started Cisco SPA100Series Administration Guide 20 1 ...

Page 22: ...Tree left panel Provides access to the configuration pages within the selected module Click a category heading to view the list of features Click a link to open the configuration page 3 Configuration Page main area Settings for the selected feature Icon Description Edit Icon The Edit icon lets you edit an existing item from a list After making your changes click the Submit button to save your chan...

Page 23: ... while calls are in progress Try again when the phones are idle To clear the settings without saving them you can click the Cancel button Help To view information about the configuration pages click the Help link near the top right corner of the configuration utility You can then use the table of contents to find topics of interest Logout To exit the configuration utility click the Logout link nea...

Page 24: ...ttings page 26 STEP 1 For Line 1 and Line 2 specify the settings for the phone services to be used by a analog FXS phones or fax machines that are connected to the PHONE1 and PHONE2 ports Proxy Enter the domain name or URL of the service provider s proxy server Display Name Enter the name that you want to use to identify your account This name typically is used as your Caller ID name User ID Enter...

Page 25: ...f the line is not registered you may need to refresh the browser several times because it can take a few seconds for the registration to complete Also verify that your Internet Settings including DNS server settings are configured according to the information from your ISP For more information see Internet Settings page 26 b Use an external phone to place an inbound call to the telephone number th...

Page 26: ...rnet Settings Network Settings for the LAN and DHCP Server SPA122 Only Time Settings Network Service SPA122 Only Use the Network Setup Basic Setup Network Service page to configure the operating mode of the SPA122 After making changes click Submit to save your settings or click Cancel to redisplay the page with the saved settings You can configure the ATA to operate in one of the following modes N...

Page 27: ... your Internet connection Enter the settings as described in the table After making changes click Submit to save your settings or click Cancel to redisplay the page with the saved settings Internet Connection Type Field Description Connection Type Specify the Internet addressing method that your ISP requires Default setting Automatic Configuration DHCP Automatic Configuration DHCP Use this setting...

Page 28: ...me If provided by your ISP enter the Service Name Connect on Demand You can configure the ATA to disconnect your Internet connection after a specified period of inactivity Max Idle Time If your Internet connection has been terminated due to inactivity this feature enables the ATA to automatically re establish your connection as soon as you attempt to access the Internet again If you choose this op...

Page 29: ...fault value is the model number Your ISP may specify a host name to use Domain Name The domain name if specified by your ISP Otherwise leave the field blank DNS Server Order Choose the preferred method for choosing a DNS server DHCP Manual The DNS server settings from the network server will take precedence and your entries in the DNS fields below will be used only as a backup Manual DHCP Your ent...

Page 30: ... the saved settings Router IP Enter the Local IP Address and Subnet Mask for your local network The default setting is 192 168 15 1 with a subnet mask of 255 255 255 0 DHCP Server Setting Secondary DNS Enter the IP address of the secondary Domain Name Service DNS server to use for domain name resolution Keep the default entry 0 0 0 0 to use the secondary DNS server that is specified for the WAN co...

Page 31: ...lient in the Assign IP Address box Enter the MAC address in the following format 00 00 00 00 00 00 Click Add To remove a client from the Clients Already Reserved list Check the box for the client Click Remove Default Gateway Enter the IP address of the default gateway to be used by the DHCP clients Default setting 192 168 15 1 the IP address of the ETHERNET LAN interface Starting IP Address Enter ...

Page 32: ...er information through Option 66 on its WAN interface In response to client requests it provides the remote TFTP server information Manual TFTP Server Allows the manual configuration of a configuration server address While this option is typically used to provide either an IP address or a fully qualified hostname the ATA will also accept and offer a full URL including protocol path and filename to...

Page 33: ...ng an IP address for clients that cannot use DNS For example https 10 1 1 1 888 configs bootstrap cfg Default setting blank Option 160 Provides a configuration URL to clients that request this option An option 160 URL defines the protocol and path information by using a fully qualified domain name for clients that can use DNS For example https myconfigs cisco com 888 configs bootstrap cfg Default ...

Page 34: ...ld Description Time Zone Choose the time zone for the site where the ATA is in operation Default setting GMT 08 00 Pacific Time USA Canada Adjust Clock for Daylight Saving Changes Check the box if you want to automatically adjust the time when Daylight Savings Time is in effect Otherwise uncheck the box Default setting Enabled Time Server Address To use the ATA s default Network Time Protocol NTP ...

Page 35: ...ress Clone SPA122 Only VPN Passthrough SPA122 Only VLAN CDP LLDP Port Setting SPA122 Only Use the Network Setup Advanced Settings Port Setting page to set the ETHERNET LAN port attributes After making changes click Submit to save your settings or click Cancel to redisplay the page with the saved settings Auto Recovery After Reboot Choose this option to allow the ATA to automatically reconnect to t...

Page 36: ...nism that temporarily stops the transmission of data on a port For example a situation might arise where a sending station computer is transmitting data faster than some other part of the network including the receiving station can accept The overwhelmed network element will halt the transmission of the sender for a specified period of time Choose Enabled to enable this feature or choose Disabled ...

Page 37: ...ddress is the address that you previously registered for your ISP account click Clone Your PC s MAC Your computer s MAC address appears in the MAC Address field Default setting the current MAC address of your ATA Field Description Field Description IPsec Passthrough Internet Protocol Security IPsec is a suite of protocols used to implement secure exchange of packets at the IP layer Click Enabled t...

Page 38: ...DP page to specify the settings for Cisco Discovery Protocol CDP and the Link Layer Discovery Protocol LLDP When a discovery protocol is enabled the ATA sends periodic messages to a multicast address and also listens to the periodic messages sent by other devices that use that protocol After making changes click Submit to save your settings or click Cancel to redisplay the page with the saved sett...

Page 39: ...ort forwarding rule click Add Entry To edit a port forwarding rule select it in the list and then click the pencil icon To remove a port forwarding rule click the delete icon For more information see Manually Adding Port Forwarding SPA122 Only page 40 Field Description QoS Policy Click Always On to enable QoS settings at all times or click On When Phone In Use to enable it only when there is voice...

Page 40: ... Status The status of the rule Enabled or Disabled Application The application that uses this rule to access a network resource Field Description External Port The port that external clients will use to set up this connection Internal Port The port that the ATA uses when forwarding traffic to the internal server Protocol The protocol that is used TCP or UDP IP Address The IP address of the interna...

Page 41: ... a specified port to the same or an alternative port on the target server in the LAN Port Range Forwarding Forwards traffic to a range of ports to the same ports on the target server in the LAN see the Internet application s documentation for the required ports or ranges Application Name For single port forwarding choose a common application from the drop down list such as Telnet or DNS To add an ...

Page 42: ... when forwarding traffic to the internal server The correct entries appear automatically if you choose a standard application from the Application Name list for Single Port Forwarding Start End Port For Port Range Forwarding specify the range of ports to use Valid values are from 1 to 65535 Protocol Select the protocol s that can be forwarded TCP UDP or TCP and UDP IP Address Enter the IP address ...

Page 43: ...P Server SPA122 Only page 29 NOTE A Demilitarized Zone DMZ is similar to Port Range Forwarding Both features allow Internet traffic to access a resource on your private network However Port Range Forwarding is more secure because it only opens the ports that you specify for an application DMZ hosting opens all the ports of one device exposing it to the Internet Enter the settings as described belo...

Page 44: ...onfigure the voice settings and voice services for the ATA It includes the following sections Information System SIP Provisioning Regional Line 1 and Line 2 Settings PHONE Port1 and PHONE2 User 1 and User 2 SSL TLS Certificate NOTE For additional information see Appendix 9 Advanced Options for Voice Services ...

Page 45: ...ware version number MAC Address MAC Address For example 8843E1657936 Client Certificate Status of the client certificate which can indicate if the ATA was authorized by your ITSP Customization Used for Remote Configuration by service providers who deploy the ATA to their customers Open Not a Remote Configuration unit This ATA can be configured by using the configuration utility Pending This Remote...

Page 46: ...otal number of bytes of SIP messages sent including retransmissions SIP Messages Recv Total number of SIP messages received including retransmissions SIP Bytes Recv Total number of bytes of SIP messages received including retransmissions External IP The External IP address used for NAT mapping Field Description Hook State The hook state of the port On or Off Registration State Indicates if the lin...

Page 47: ...port Last Caller Number The originating phone number of the call that was most recently received through this port Call 1 and 2 State Indicates the state of calls if any Idle Collecting PSTN PIN Invalid PSTN PIN PSTN Caller Accepted Connected to PSTN Call 1 and 2 Tone The type of tone used by the call Call 1 and 2 Encoder The codec used for encoding Call 1 and 2 Decoder The codec used for decoding...

Page 48: ...arded to PSTN number Line 1 To PSTN Gateway Line 1 Fallback To PSTN Gateway Call 1 and 2 Remote Hold Indicates whether the far end has placed the call on hold Call 1 and 2 Callback Indicates whether the call was triggered by a call back request Call 1 and 2 Peer Name The name of the peer phone Call 1 and 2 Peer Phone The phone number of the peer phone Call 1 and 2 Call Duration The duration of the...

Page 49: ...to capture the log files This computer needs to be running a syslog daemon Enter the IP address of this computer in the Syslog Server and Debug Server fields Call 1 and 2 Decode Latency The number of milliseconds for decoder latency Call 1 and 2 Jitter The number of milliseconds for receiver jitter Call 1 and 2 Round Trip Delay The number of milliseconds for delay Call 1 and 2 Packets Lost The num...

Page 50: ...ve your settings or click Cancel to redisplay the page with the saved settings System Configuration Miscellaneous Settings Field Description Restricted Access Domains This feature is not currently used IVR Admin Password Password for the administrator to manage the ATA by using the built in IVR through a connected phone Network Startup Delay The number of seconds of delay between restarting the vo...

Page 51: ...led output depends on the debug level parameter setting Default setting blank Debug Level Determines the level of debug information that will be generated Select 0 1 2 3 or 3 Router from the drop down list The higher the debug level the more debug information will be generated Level 0 means that no information will be collected Levels 1 2 3 generate messages related to the voice ports only Level 3...

Page 52: ...ISTER request Default setting blank SIP Accept Language Accept Language header used There is no default this indicates that the ATA does not include this header If empty the header is not included Default setting blank DTMF Relay MIME Type The MIME Type used in a SIP INFO message to signal a DTMF event Default setting application dtmf relay Hook Flash MIME Type The MIME Type used in a SIP INFO mes...

Page 53: ...t yes if you want the ATA to enclose the string configured in the Display Name in a pair of double quotes for outbound SIP messages If the display name includes or these will be escaped to and within the double quotes Otherwise select no Default setting no RFC 2543 Call Hold Configures the type of call hold a sendonly or 0 0 0 0 Do not use the 0 0 0 0 syntax in a HOLD SDP use the a sendonly syntax...

Page 54: ...can range from 0 to 64 seconds Default setting 32 SIP Timer F Non INVITE time out value which can range from 0 to 64 seconds Default setting 32 SIP Timer H H INVITE final response time out value which can range from 0 to 64 seconds Default setting 32 SIP Timer D ACK hang around time which can range from 0 to 64 seconds Default setting 32 SIP Timer J Non INVITE response hang around time which can r...

Page 55: ...cified length of time before retrying If this interval is 0 the ATA stops trying This value should be much larger than the Reg Retry Intvl value which should not be 0 Default setting 1200 Reg Retry Random Delay Random delay range in seconds to add to Register Retry Intvl when retrying REGISTER after a failure Default setting 0 disabled Reg Retry Long Random Delay Random delay range in seconds to a...

Page 56: ... to INVITE on which to play the SIT2 Tone Default setting blank SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone Default setting blank SIT4 RSC SIP response status code to INVITE on which to play the SIT4 Tone Default setting blank Try Backup RSC SIP response code that retries a backup server for the current request Default setting blank Retry Reg RSC Interval to wait bef...

Page 57: ...et on the connection Each compound RTP packet except the last one contains a SR Sender Report and a SDES Source Description The last RTCP packet contains an additional BYE packet Each SR except the last one contains exactly 1 RR Receiver Report the last SR carries no RR The SDES contains CNAME NAME and TOOL identifiers The CNAME is set to User ID Proxy NAME is set to Display Name or Anonymous if u...

Page 58: ...ption NSE Dynamic Payload NSE dynamic payload type The valid range is 96 127 Default setting 100 AVT Dynamic Payload AVT dynamic payload type The valid range is 96 127 Default setting 101 INFOREQ Dynamic Payload INFOREQ dynamic payload type Default setting blank G726r32 Dynamic Payload G726r32 dynamic payload type Default setting 2 G729b Dynamic Payload G 729b dynamic payload type The valid range ...

Page 59: ... Codec Name G 729b codec name used in SDP Default setting G729ab EncapRTP Codec Name EncapRTP codec name used in SDP Default setting encaprtp Field Description Handle VIA received If you select yes the ATA processes the received parameter in the VIA header this value is inserted by the server in a response to any one of its requests If you select no the parameter is ignored Select yes or no from t...

Page 60: ...Resp To Src Port Sends responses to the request source port instead of the VIA sent by port Select yes or no from the drop down menu Default setting no STUN Enable Enables the use of STUN to discover NAT mapping Select yes or no from the drop down menu Default setting no STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available the ATA can perform a NAT type disco...

Page 61: ... the edge device the second requirement is met Default setting blank EXT RTP Port Min External port mapping number of the RTP Port Min number If this value is not zero the RTP port number in all outgoing SIP messages is substituted for the corresponding port value in the external RTP port range Default setting blank NAT Keep Alive Intvl Interval between NAT mapping keep alive messages Default sett...

Page 62: ... firmware upgrade actions Set to yes to enable remote provisioning Default setting yes Resync On Reset Triggers a resync after every reboot except for reboots caused by parameter updates and firmware upgrades Default setting yes Resync Random Delay The maximum value for a random time interval that the ATA waits before making its initial contact with the provisioning server This delay is effective ...

Page 63: ...me time of day Default setting 600 Resync Periodic The time interval between periodic resyncs with the provisioning server The associated resync timer is active only after the first successful synchronization with the server Setting this parameter to zero disables periodic resynchronization Default setting 3600 seconds Resync Error Retry Delay Resync retry interval in seconds applied in case of re...

Page 64: ...Attempt Triggers a resync after every firmware upgrade attempt Default setting yes Resync Trigger 1 Resync Trigger 2 Configurable resync trigger conditions A resync is triggered when the logic equation in these parameters evaluates to TRUE Default setting blank Resync Fails On FNF Determines whether a file not found response from the provisioning server constitutes a successful or a failed resync ...

Page 65: ...EME SERVIP PORT PATH Log Resync Success Msg Syslog message issued upon successful completion of a resync attempt Default setting PN MAC Successful resync SCHEME SERVIP PORT PATH Log Resync Failure Msg Syslog message issued after a failed resync attempt Default setting PN MAC Resync failed ERR Report Rule The target URL to which configuration reports are sent This parameter has the same syntax as t...

Page 66: ...orces a lower limit on the acceptable version number during a firmware upgrade or downgrade The ATA does not complete a firmware upgrade operation unless the firmware version is greater than or equal to this parameter Default setting blank NOTE The devices with the following PID and TAN numbers or later numbers cannot be downgraded to a version older than 1 3 3 PID SPA112 BR TAN 74 11115 01 G0 PID...

Page 67: ...VIP PORT PATH ERR Log Upgrade Failure Msg Syslog message issued after a failed firmware upgrade attempt Default setting PN MAC Upgrade failed ERR License Keys This field is not currently used Field Description Custom CA URL The URL of a file location for a custom Certificate Authority CA certificate Either the IP address or the FQDN of the server can be specified The file name can have macros such...

Page 68: ...nd offi j are the on off duration in seconds of a segment and i 1 or 2 and j 1 to 6 Di is the total duration of the section in seconds All durations can have up to three decimal places to provide 1 ms resolution The wildcard character represents infinite duration The segments within a section are played in order and repeated until the total duration is played Example 1 60 2 4 Number of Cadence Sec...

Page 69: ...ntain up to 127 characters Syntax FreqScript Z1 Z2 The section Z1 is similar to the S1 section in a CadScript except that each on off segment is followed by a frequency components parameter Z1 D1 oni 1 offi 1 fi 1 oni 2 offi 2 fi 2 oni 3 offi 3 fi 3 oni 4 offi 4 fi 4 oni 5 offi 5 fi 5 oni 6 offi 6 fi 6 where fi j n1 n2 n3 n4 n5 n6 and 1 nk 6 indicates which of the frequency components given in the...

Page 70: ...ser dials a three way call Default setting 420 5 520 5 10 0 1 2 Outside Dial Tone Alternative to the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character encountered in the dial plan Default setting 420 4 10 0 1 Prompt Tone Prompts the user to enter a call forwarding phone number Default setting 520 5 620 5 10 0 1 ...

Page 71: ... 20 380 0 1 380 0 2 380 0 3 0 4 0 SIT2 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen Default setting 914 4 1371 4 1777 4 20 274 0 1 274 0 2 380 0 3 0 4 0 SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this ...

Page 72: ...lt setting 397 5 507 5 15 0 2 0 2 1 1 1 2 1 2 Feature Invocation Tone Played when a feature is implemented Default setting 350 4 1 1 1 Field Description Ring1 Cadence Cadence script for distinctive ring 1 Default setting 60 2 4 Ring2 Cadence Cadence script for distinctive ring 2 Default setting 60 8 4 8 4 Ring3 Cadence Cadence script for distinctive ring 3 Default setting 60 4 2 4 2 8 4 Ring4 Cade...

Page 73: ...nce Cadence script for distinctive CWT 5 Default setting 1 5 5 CWT6 Cadence Cadence script for distinctive CWT 6 Default setting 30 3 1 3 1 1 9 1 CWT7 Cadence Cadence script for distinctive CWT 7 Default setting 30 3 1 3 1 1 9 1 CWT8 Cadence Cadence script for distinctive CWT 8 Default setting 2 3 3 2 Field Description Ring1 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 1...

Page 74: ...all Default setting Bellcore r4 Ring5 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 5 for the inbound call Default setting Bellcore r5 Ring6 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 6 for the inbound call Default setting Bellcore r6 Ring7 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 7 for the inbound call Default s...

Page 75: ...t is ignored Range 0 1 0 4 seconds Default setting 0 1 Hook Flash Timer Max Maximum on hook time before off hook qualifies as hook flash More than this the on hook event is treated as on hook no hook flash event Range 0 4 1 6 seconds Default setting 0 9 Callee On Hook Delay Phone must be on hook for at this time in sec before the ATA will tear down the current inbound call It does not apply to out...

Page 76: ...g The Interdigit_Short_Timer is used after any one digit if at least one matching sequence is complete as dialed but more dialed digits would match other as yet incomplete sequences Range 0 64 seconds Default setting 3 CPC Delay Delay in seconds after caller hangs up when the ATA starts removing the tip and ring voltage to the attached equipment of the called party The range is 0 255 seconds This ...

Page 77: ...cond Default setting 0 CPC disabled Field Description Call Return Code Call Return Code This code calls the last caller Default setting 69 Call Redial Code Redials the last number called Default setting 07 Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code Default setting 98 Call Back Act Code Starts a callback when the last outboun...

Page 78: ...ntering the activation code Default setting 63 Cfwd Last Deact Code Cancels call forwarding of the last inbound or outbound call Default setting 83 Block Last Act Code Blocks the last inbound call Default setting 60 Block Last Deact Code Cancels blocking of the last inbound call Default setting 80 Accept Last Act Code Accepts the last outbound call It lets the call ring through when do not disturb...

Page 79: ...ANC Act Code Blocks all anonymous calls Default setting 77 Block ANC Deact Code Removes blocking of all anonymous calls Default setting 87 DND Act Code Enables the do not disturb feature Default setting 78 DND Deact Code Disables the do not disturb feature Default setting 79 CID Act Code Enables caller ID generation Default setting 65 CID Deact Code Disables caller ID generation Default setting 85...

Page 80: ...ext outbound call not secure It is redundant if all outbound calls are not secure by default Default setting 19 Conference Act Code If this code is specified the user must enter it before dialing the third party for a conference call Enter the code for a conference call Default setting blank Attn Xfer Act Code If the code is specified the user must enter it before dialing the third party for a cal...

Page 81: ... perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the ATA plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the ATA sends a SIP INVITE message with the Refer To target equals to 98 tar...

Page 82: ...ture allows the proxy to process features like call forward 72 or Block Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the ATA You can remove a corresponding code that you do not want to the ATA to process You can add a parameter to indicate which tone plays after the code is entered such as 72 c 67 p Below is a list of allowed tone ...

Page 83: ...fault setting 027110 Prefer G711a Code Dial prefix to make G 711a the preferred codec for the call Default setting 017111 Force G711a Code Dial prefix to make G 711a the only codec that can be used for the call Default setting 027111 Prefer G726r32 Code Dial prefix to make G 726r32 the preferred codec for the call Default setting 0172632 Force G726r32 Code Dial prefix to make G 726r32 the only cod...

Page 84: ...e the FXS parameters must be appended with the appropriate numeral for example 1 or 2 to identify the port to which the setting applies Line Enable Streaming Audio Server SAS Force G722 Code Dial prefix to make G 722 the only codec that can be used for the call Default setting 02722 Field Description Field Description Line Enable To enable this line for service select yes Otherwise select no Defau...

Page 85: ...P address of an RTP sink to be used by the SAS line in the SDP of its 200 response to inbound INVITE from a client It will appear in the c line and the port number if specified will appear in the m line of the SDP If this value is not specified or is equal to 0 then c 0 0 0 0 and a sendonly will be used in the SDP to tell the SAS client to not to send any RTP to this SAS line If a non zero value i...

Page 86: ...CoS Value CoS value for SIP messages Valid values are 0 through 7 Default setting 3 RTP ToS DiffServ Value ToS DiffServ field value in UDP IP packets carrying RTP data Default setting 0xb8 RTP CoS Value 0 7 CoS value for RTP data Valid values are 0 through 7 Default setting 6 Network Jitter Level Determines how jitter buffer size is adjusted by the ATA Jitter buffer size is adjusted dynamically Th...

Page 87: ...d transmission port Default setting 5060 SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses 18x and use of PRACK requests select yes Otherwise select no Default setting no EXT SIP Port The external SIP port number Default setting blank Auth Resync Reboot If this feature is enabled the ATA authenticates the sender when it receives the ...

Page 88: ...messages 1 line excl OPT Logs the start line only for all messages except OPTIONS requests responses 1 line excl NTFY Logs the start line only for all messages except NOTIFY requests responses 1 line excl REG Logs the start line only for all messages except REGISTER requests responses 1 line excl OPT NTFY REG Logs the start line only for all messages except OPTIONS NOTIFY and REGISTER requests res...

Page 89: ...o the referee to terminate a stale call leg after a call transfer Refer To Target Contact To contact the refer to target select yes Otherwise select no Default setting no Sticky 183 If this feature is enabled the ATA ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE To enable this feature select yes Otherwise select no Default setting no Auth INVIT...

Page 90: ...ference call has ended Select yes or no from the drop down menu Default setting yes ConferenceBridge URL This feature supports external conference bridging for n way conference calls n 2 instead of mixing audio locally To use this feature set this parameter to that of the server s name For example conf mysefver com 12345 or conf which uses the Proxy value as the domain Default setting blank Confer...

Page 91: ...ting blank Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent as the first hop Default setting blank Use Outbound Proxy Enables the use of an Outbound Proxy If set to no the Outbound Proxy and Use OB Proxy in Dialog parameters are ignored Default setting no Use OB Proxy In Dialog Whether to force SIP requests to be sent to the outbound proxy within a dialog Ignored if th...

Page 92: ...Fallback Intvl After failing over to a lower priority server the ATA waits for the specified Proxy Fallback Interval in seconds before retrying the highest priority proxy or outbound proxy servers This parameter is useful only if the primary and backup proxy server list is provided to the ATA via DNS SRV record lookup on the server name Using multiple DNS A records per server name does not allow t...

Page 93: ...r voicemail message waiting indication When this time period expires the ATA sends another subscribe message to the voice mail server Default 2147483647 Field Description Display Name Display name for caller ID Default setting blank User ID User ID for this line Default setting blank Password Password for this line Default setting blank Use Auth ID To use the authentication ID and password for SIP...

Page 94: ...l Forward Busy Service Default setting yes Cfwd No Ans Serv Enable Call Forward No Answer Service Default setting yes Cfwd Sel Serv Enable Call Forward Selective Service Configure this service in the Selective Call Forward Settings section Default setting yes Cfwd Last Serv Enable Forward Last Call Service Default setting yes Block Last Serv Enable Block Last Call Service Default setting yes Accep...

Page 95: ...nsfer Service Default setting yes MWI Serv Enable MWI Service MWI is available only if a Voice Mail Service is set up in the deployment Default setting yes VMWI Serv Enable VMWI Service FSK Default setting yes Speed Dial Serv Enable Speed Dial Service Default setting yes Secure Call Serv Secure Call Service If this feature is enabled a user can make a secure call by entering an activation code 18 ...

Page 96: ...ect no Default setting yes Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted select yes Otherwise select no Default setting no G726 32 Enable To enable the use of the G 726 codec at 32 kbps select yes Otherwise select no Default setting yes Silence Threshold Select the appropriate setting for the threshold high medium or low Default setting medium FA...

Page 97: ...E or ReINVITE Default setting NSE DTMF Process AVT To use the DTMF process AVT feature select yes Otherwise select no Default setting yes FAX Process NSE To use the fax process NSE feature select yes Otherwise select no Default setting yes DTMF Tx Method Select the method to transmit DTMF signals to the far end InBand AVT INFO or Auto InBand sends DTMF by using the audio path AVT sends DTMF as AVT...

Page 98: ...e is set to strict and when DTMF Tx Method is set to out ofband i e either AVT or SIP INFO The value can be set as low as 40 ms There is no maximum limit A larger value will reduce the chance of talk off beeping during conversation at the expense of reduced performance of DTMF detection which is needed for interactive voice response systems IVR Default 70 ms FAX Enable T38 To enable the use of ITU...

Page 99: ...ect Mode This parameter has three possible values caller or callee The ATA will detect FAX tone whether it is callee or caller caller only The ATA will detect FAX tone only if it is the caller callee only The ATA will detect FAX tone only if it is the callee Default setting caller or callee Symmetric RTP Enable symmetric RTP operation If enabled the ATA sends RTP packets to the source address and ...

Page 100: ...an Entry Functionality xx Allow arbitrary 2 digit star code 3469 11 Allow x11 sequences 0 Operator 00 Int l Operator 2 9 xxxxxx US local number 1xxx 2 9 xxxxxx US 1 10 digit long distance number xxxxxxxxxxxx Everything else Field Description Idle Polarity Polarity before a call is connected Forward or Reverse Default setting Forward Caller Conn Polarity Polarity after an outbound call is connected...

Page 101: ...to save your settings or click Cancel to redisplay the page with the saved settings Call Forward Settings Field Description Cfwd All Dest Forward number for Call Forward All Service Default setting blank Cfwd Busy Dest Forward number for Call Forward Busy Service Same as Cfwd All Dest Default setting blank Cfwd No Ans Dest Forward number for Call Forward No Answer Service Same as Cfwd All Dest Def...

Page 102: ...nding with 1234 Default setting blank Cfwd Sel1 8 Dest The destination for the corresponding Call Forward Selective caller pattern Cfwd Sel1 8 Caller Default setting blank Cfwd Last Caller The number of the last caller this caller is actively forwarded to the Cfwd Last Dest via the Call Forward Last service For more information see Vertical Service Activation Codes Default setting blank Cfwd Last ...

Page 103: ...Field Description CW Setting Call Waiting on off for all calls Default setting yes Block CID Setting Block Caller ID on off for all calls Default setting no Block ANC Setting Block Anonymous Calls on or off Default setting no DND Setting DND on or off Default setting no CID Setting Caller ID Generation on or off Default setting yes CWCID Setting Call Waiting Caller ID Generation on or off Default ...

Page 104: ...re that depends on whether the caller has security enabled or not Note This setting is applicable only if Secure Call Serv is set to yes on the line interface See Line1 and Line 2 Settings PHONE Port1 and PHONE2 page 83 Message Waiting Setting this value to yes can activate stutter tone and VMWI signal This parameter is stored in long term memory and will survive after reboot or power cycle Defaul...

Page 105: ...ined by the caller the ATA always picks the first loopback type in the offer if it contains multiple type Field Description Ring1 8 Caller Caller number pattern to play Distinctive Ring CWT 1 2 3 4 5 6 7 or 8 Caller number patterns are matched from Ring 1 to Ring 8 The first match not the closest match will be used for alerting the subscriber The distinctive rings are set on the Regional page Defa...

Page 106: ...r sends a SIP NOTIFY message to the ATA indicating the status of the subscriber s mail box Three settings are available Default setting New VM Available New VM Available Ring as long as there new voicemail messages New VM Becomes Available Ring at the point when the first new voicemail message is received New VM Arrives Ring when the number of new voicemail messages increases VMWI Ring Splash Len ...

Page 107: ...r certificate is compatible with all firmwares before and after 1 3 3 Client Certification Devices with serial number CCQ18230001 and newer are built in with 2K Client Certificate For a device with 2K Client Certification the provisioning server should update the combined CA if client certification is requested NOTE The new combined CA is compatible with both 1K and 2K Client Certification ...

Page 108: ...lowing sections Management Logging Diagnostics Factory Defaults Firmware Upgrade Configuration Management Reboot Management Use the Management pages to manage web access to the configuration utility and to enable protocols for remote configuration and network management Web Access Management TR 069 SNMP User List Password Management Bonjour Reset Button ...

Page 109: ...WAN IP address of the ATA and the specified port number For example with the HTTPS protocol a WAN IP address of 203 0 113 50 and port 80 you would enter https 203 0 113 50 80 Field Description Admin Access This feature controls access to the configuration utility from devices that are connected via the ETHERNET LAN port Click Enabled to enable this feature or click Disabled to disable it The defau...

Page 110: ... HTTP and or HTTPS For secure Internet access select HTTPS The default value is HTTP Field Description Remote Management Allows access to the configuration utility from a device that is on the WAN side of the ATA For example you could connect from another subnet in your office or from your home computer Click Enabled to enable this feature or click Disabled to disable it The default setting is Dis...

Page 111: ...isable it The default value is Disabled You can change this setting only when your computer is connected to the configuration utility from the LAN Allowed Remote IP Address You can use this feature to limit access to the configuration utility based on the IP address of a device Choose Any IP Address to allow access from any external IP address To specify an external IP address or range of IP addre...

Page 112: ... The format should be http s xxx xxx xxx xxx port or xxx xxx xxx xxx port The xxx xxx xxx xxx is the domain name or IP address of the ACS server Both the IP address and the port number are required ACS Username The username for the ACS The default username is the Organization Unit Identifier OUI This value is required and must match the username configured on the ACS ACS Password The password for ...

Page 113: ...ing changes click Submit to save your settings or click Cancel to redisplay the page with the saved settings Settings for SNMPv2 Periodic Inform Enable Click Enabled to enable CPE connection requests to the ACS or click Disabled to disable this feature Request Download If applied ACS may call the Download RPC after it receives the request from the ATA Field Description Enabled Disabled Click Enabl...

Page 114: ...SHA Auth Password Enter the authentication password PrivProtocol Choose a privacy authentication protocol from the drop down list None or CBC DES If you select CBCDES the privKey encrypts the data portion of the message that is being sent Privacy Password Enter the key for the authentication protocol to use Field Description IP Address The IP Address of the SNMP manager or trap agent Port The SNMP...

Page 115: ...r a username Old Password administrator account only Enter the existing password The default administrator password is admin The default guest password is cisco New Password Enter up to 32 characters for your new password Confirm New Password Enter the new password again to confirm STEP 3 After making changes click Submit to save your settings or click Cancel to redisplay the page with the saved s...

Page 116: ...addresses and destination port numbers for the incoming Internet traffic The Outgoing Log displays a temporary list of the local IP addresses destination URLs IP addresses and service port numbers for the outgoing Internet traffic See these topics Log Module Log Setting Log Viewer Log Module Use the Administration Log Log Module page to enable and configure logging NOTE As a best practice Cisco re...

Page 117: ... the log The lowest level of logging is Emergency which is limited to messages about high impact events The highest level of logging is Debugging which includes all message types from Emergency upward Emergency Messages about events such as an imminent system crash that make the system unusable Typically this type of message is broadcast to all users Alert Messages about conditions such as a corru...

Page 118: ...clude all services in the local logs that can be viewed in the Log Viewer Alternatively check the box for kernel or system to include that service in the local log E Mail Check the box in the heading row to include all services in the emailed logs if configured on the Log Setting page Alternatively check the box for kernel or system to include that service in the emailed log Syslog Server Check th...

Page 119: ...Port Enter the port to use on the server Valid values are from 1 to 65535 Field Description Field Description Sender If you wish to send log entries to an email account complete all of the fields in this section Enter a valid email address to identify the sender of the email Example user1 company com Receiver Enter a valid email address where the email will be sent Example user2 company com SMTP S...

Page 120: ...send these emails Use the format required by your service provider Usually it is the full email address Example user1 company com Password Enter the password for the email account that will be used to send these emails Field Description Field Description Download Log Click this button to download the contents of the log as a file on your computer In the dialog box you can open the file or save it ...

Page 121: ...the test results appear on the page While the ping test is running you can click Stop to abandon the test The test results indicate the number of packets sent and received the percentage of packet loss and the round trip speed STEP 5 Click Close to close the test results and display the Ping Test form Traceroute Test Use the Administration Diagnostics Traceroute page to view the route between the ...

Page 122: ...tom settings that you configured on the Voice pages of the configuration utility The default settings will be restored when you click Submit Firmware Upgrade Use the Administration Firmware Upgrade page to upgrade the firmware on the ATA It is not necessary to upgrade unless you are experiencing problems with the ATA or if the new firmware has a feature that you want to use Before upgrading the fi...

Page 123: ...ettings to the ATA Click the Backup button to save the configuration information of the ATA When the dialog box appears choose a location where you want to save the cfg file Tip Rename the file with a name that includes the date and time when you did the backup Restore Configuration User the Administration Config Management Restore Configuration page to restore the ATA configuration settings from ...

Page 124: ...rom the configuration utility Alternatively accomplish this task by pressing the RESET button Click the Reboot button to power cycle the ATA When the warning message appears read the information and then click OK to reboot the ATA or click Cancel to abandon the operation The ATA and any connected devices will lose network connectivity during this operation ...

Page 125: ...y System Information Use the Status System Information page to view information about the ATA and its current settings Field Description Model The model number and product description Hardware Version The hardware version number Boot Version The boot firmware version number Firmware Version The current firmware version Recovery Firmware The version number of the recovery firmware WAN MAC Address T...

Page 126: ...ld Description Interface The name of the interface WAN or LAN SPA122 only Connect Type The type of connection configured for the interface IP Address The IP address of the interface Subnet Mask The subnet mask of the interface MAC Address The MAC address of the interface Field Description Interface The name of the interface WAN or LAN TX pkts The number of packets transmitted from this port RX pkt...

Page 127: ...ace showing whether the port is connected or disconnected IP Address The IP address of the INTERNET WAN interface Netmask The subnet mask for the INTERNET WAN interface Gateway The IP address of the default gateway Host Name The host name of the ATA Domain Name The domain name of the ATA MTU Type The method for setting the MTU Auto or Manual MTU Size The largest protocol data unit in bytes permitt...

Page 128: ...sts The number of broadcast messages sent by the interface Input Multicasts The number of multicast messages received by the interface Output Multicasts The number of multicast messages sent by the interface Field Description Field Description Client Name The host name of the DHCP client IP Address The IP address leased to the client MAC Address The MAC address of the DHCP client Expires Time The ...

Page 129: ...ver Client Lease Time The maximum amount of time in minutes that a client can lease a dynamically assigned IP address Static DNS The IP addresses of up to three DNS servers to be used by DHCP clients Option 66 The setting for Option 66 which provides provisioning server address information to hosts requesting this option The ATA may be set to None internal Remote TFTP Server or Manual TFTP Server ...

Page 130: ...e On the Cisco SPA122 check the cable connection for the ETHERNET LAN port STEP 3 Check the settings on the Network Setup Internet Settings page Verify that you entered the settings specified by your Internet Service provider Q I upgraded my firmware and now the ATA is not working properly If the ATA is not working properly after an upgrade you may need to perform a factory reset Use the Administr...

Page 131: ...by your service provider On the Voice Info page Line 1 or Line 2 Status section verify that the Registration State is registered If the line is not registered check with your ITSP to determine if additional settings are required Q When I place an Internet phone call the audio breaks up Consider the following possible causes and solutions Network activity There may be heavy network activity particu...

Page 132: ...dem for traditional dial up service To use the ATA you need a cable DSL modem and a high speed Internet connection Q The ATA does not have a coaxial port for the cable connection The ATA does not replace your modem You need your cable modem in order to use the ATA Connect your cable connection to the cable modem Q A firmware upgrade or downgrade failed You can run a firmware recovery procedure to ...

Page 133: ... the desired action See the IVR Actions table for details TIPS Enter the numbers slowly listening for the audio confirmation before entering the next number After you select an option press the pound key To exit the menu hang up the telephone or enter 3948 to exit After entering a value such as an IP address press the pound key to indicate that you have finished your selection Then proceed as need...

Page 134: ...key to indicate that you have finished entering the IP address Press 1 to save the IP address or press the star key to cancel your entry and return to the main menu IVR Actions IVR Action Menu Option Choices and Instructions Enter IVR Menu Check Internet Addressing Method 100 IVR answers with 0 the default option DHCP Set Internet Addressing Method 101 DHCP 0 Static IP 1 PPPoE Press 2 Check Intern...

Page 135: ...tar key to enter a decimal point Note This option is available only after you choose Static IP as the Internet Connection Type through option 101 Check MAC Address 140 Check Firmware Version 150 Check Primary DNS Server Setting 160 Set Primary DNS Server 161 To enter the value press numbers on the telephone key pad Press the star key to enter a decimal point Note This option is available only afte...

Page 136: ...tion successful hang up the phone The ATA reboots NOTE This action is equivalent to Pressing and holding the RESET button for 10 seconds Reboot of Voice System 732668 Spells REBOOT on the phone keypad After you hear Option successful hang up the phone The ATA reboots NOTE This action is equivalent to Pressing and immediately releasing the RESET button User Factory Reset of Unit WARNING All user ch...

Page 137: ...fax completion rates STEP 1 Ensure that you have enough bandwidth for the uplink and the downlink For G 711 fallback it is recommend to have approximately 100 kbps For T 38 allocate at least 50 kbps STEP 2 Click Voice in the menu bar and then click Line1 or Line 2 in the navigation tree STEP 3 In the Network Settings section enter the following settings Network Jitter Level very high Jitter Buffer...

Page 138: ...c g711ulaw fax rate disable fax protocol pass through g711ulaw Note If a T 38 call cannot be set up then the call automatically reverts to G 711 fallback STEP 8 If you are using a Cisco media gateway make sure the Cisco gateway is correctly configured for T 38 with the dial peer For example fax protocol T38 fax rate voice fax relay ecm disable fax nsf 000000 no vad Fax Troubleshooting If you have ...

Page 139: ... If you are an end user of VoIP products contact the reseller or service provider that supplied the equipment If you are an authorized Cisco partner contact Cisco technical support For contact options see www cisco com go sbsc Configuring Dial Plans Dial plans determine how dialed digits are interpreted and transmitted They also determine whether the dialed number is accepted or rejected You can u...

Page 140: ...y be used for readability Digit Sequence Function 0 1 2 3 4 5 6 7 8 9 0 Enter any of these characters to represent a key that the user must press on the phone keypad x Enter x to represent any character on the phone keypad sequence Enter characters within square brackets to create a list of accepted key presses The user can press any one of the keys in the list Numeric range For example you would ...

Page 141: ...10 digit string of numbers the number 1 is added at the beginning of the sequence If the user dials 9725550112 the system transmits 19725550112 comma Enter a comma between digits to play an outside line dial tone after a user entered sequence EXAMPLE 9 1xxxxxxxxxx An outside line dial tone is sounded after the user presses 9 and the tone continues until the user presses 1 exclamation point Enter a...

Page 142: ...git extensions you would instead enter the following string 1 8 xxx Local dialing with seven digit number 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 111 9 xxxxxxx After a user presses 9 an external dial tone sounds The user can then dial any seven digit number as in a local call Local dialing with 3 digit area code and a 7 digit local numbe...

Page 143: ... by a digit 2 through 9 Blocked number 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 900 xxxxxxx This digit sequence is useful if you want to prevent users from dialing numbers that are associated with high tolls or inappropriate content such as 1 900 numbers in the United States After the user press 9 an external dial tone sounds If th...

Page 144: ... sequence as invalid The user hears the reorder fast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Terminating Event Processing The dialed digits do not match any sequence in the dial plan The number is rejected The dialed digits exactly match one sequence in the dial plan If the sequence is allowed by the dial plan the number is acce...

Page 145: ...tted as shown If you omit the number substitution n then the user hears a reorder fast busy tone after the specified number of seconds Examples for the Dial Plan Timer NOTE Red text is used to highlight the elements that are explained in the examples Allow more time for users to start dialing after taking a phone off hook P9 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 After ...

Page 146: ...This timer measures the interval between dialed digits It applies as long as the dialed digits do not match any digit sequences in the dial plan Unless the user enters another digit within the specified number of seconds the entry is evaluated as incomplete and the call is rejected Default setting 10 seconds NOTE This section explains how to edit a timer as part of a dial plan Alternatively you ca...

Page 147: ...particular dialing sequence s The number of seconds if no number is entered after S the default timer of 5 seconds applies Examples for the Interdigit Short Timer Set the timer for the entire dial plan S 6 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx S 6 While entering a number with the phone off hook a user can pause for up to 15 seconds between digits before the Interdigit Sho...

Page 148: ...er the administrative logon provided by the Service Provider The default username and password are both admin STEP 2 Under the Voice menu click Regional STEP 3 In the Control Timer Values section enter the desired values in the Interdigit Long Timer field and the Interdigit Short Timer field See the definitions at the beginning of this section ...

Page 149: ...red www cisco com support Cisco Small Business Support and Resources www cisco com go smallbizhelp Downloads and Documentation Firmware www cisco com go software Cisco Small Business Voice Gateways Documentation www cisco com go smallbizvoicegateways Open Source Documentation Follow the Release Notes link at www cisco com go smallbizvoicegateways Cisco Small Business Cisco Partner Central for Smal...

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