Using Basic Phone Functions
Transferring Calls
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
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3
Performing an Attended Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1
During an active call, press x
xfer. The call is placed on hold and a new line is
opened to dial the number.
STEP 2
Either:
•
Enter the number to which you want to transfer the call, then press d
dial or
wait a few seconds.
•
Press d
dir and either choose a number from the personal directory or select
the C
Corporate Directory, then press d
dial.
If you hang up before the second call rings, the transfer fails and the first call
is disconnected. If you misdial, use the d
delChar, c
clear, or c
cancel key (not
applicable to the Cisco SPA 502G) to make your changes before the call is
transferred.
STEP 3
Press x
xfer after the phone begins to ring, or at any time after the phone is
answered.
Cisco SPA 501G:
STEP 1
During an active call, press the T
Transfer button.
STEP 2
Enter the number to which you want to transfer the call.
STEP 3
After the phone begins to ring or after the person you are calling answers, press
the T
Transfer button again.
Performing an Unattended (Blind) Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1
During an active call, press the b
bXfer softkey.
STEP 2
Enter the number to which you want to transfer the call and press d
dial. The call is
transferred with no further action required on your part.
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