Feature Description Guide
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Custom script management
X
X
Custom scripts can be uploaded. For custom scripts, only the AA
extension and PSTN main number can be configured using Cisco
Configuration Assistant.
Prompt management
X
X
AA prompt management allows assignment of prompt recording and
management privileges to users and configuration of prompt
management extension.
Holiday/business hours
X
X
Configure up to 4 separate business schedules; up to 26 holidays.
Night service schedule
X
X
AA closed hour prompts and actions are presented during night
service hours.
Cisco Unified Communications 500 Series Administration
Backup/restore of
configuration/data
X
X
Cisco Configuration Assistant can back up and restore both Cisco
Unified Communications 500 Series configuration and user data, such
as voicemails and passwords.
Reset to factory default
X
X
Disk cleanup
X
X
Cisco IOS
®
Software
upgrade
X
X
Drag and drop or through the Cisco Unified Communications 500
Series software pack upgrade.
Cisco Unified
Communications Manager
Express/Cisco Unity
®
Express localization
X
X
Cisco Unified Communications 500 Series locale packs and language
files posted on free software download page.
Administrators can switch between active and alternate phone
languages and voicemail languages.
Phone load management
X
X
Phone loads should be in the phone load folder in Cisco Configuration
Assistant.
Drag-and-drop upgrades are supported for Cisco SPA 500 Series and
SPA 300 Series IP Phones.
Flash file management
X
X
Cisco Configuration Assistant 3.0 adds support for uploading and
downloading files to the Cisco Unified Communications 500 Series
flash from the File Management window.
Music on hold (MOH)
X
X
Cisco Unity Express
upgrade
X
X
Supported through Cisco Unified Communications 500 Series
software pack upgrade.
Cisco Unified
Communications 500 Series
license upgrade
X
X
License upgrade up to 32, 64, and 104 users, depending on
Cisco Unified Communications 500 Series platform.
Cisco UC540 and UC560 license upgrade through a product
authorization key (PAK).
Reboot phone from topology
view
X
X
Display phone detailed
status GUI from topology
view
X
X
Telephony setup wizard
X
X
Requires factory default Cisco Unified Communications 500 Series
VPN phone setup wizard
X
X
Step-by-step wizard for enabling and configuring SSL VPN client
settings for Cisco SPA525G and SPA525G2 phones (day 0 and day
2).
Cisco WebEx
™
PhoneConnect
X
X
Timecard View
X
X
System Dashboard
X
X
Network Topology View
X
X
Network diagnostics
X
X
Ping, trace, DHCP bindings, and system status.
Voice diagnostics and
debugging
X
X
Collect per phone debugs for SIP, H.323, and Skinny Client Control
Protocol (SCCP) troubleshooting, perform T1/E1 loopback circuit
diagnostics.
Cisco Configuration Assistant 2.2(5) adds support for PCM capture,
SIP trunk registration diagnostics, and Cisco Unity Express
connectivity diagnostics.
Security diagnostics
X
X
Collect VPN and firewall/ NAT debug logs.
Expert mode telephony
monitoring and reporting
X
X
View detailed reports for phones and extensions, hunt groups, call
blast groups, TFTP server files, dial peers, translation profiles, SIP