Cisco MDS 9124e Specification Download Page 6

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Warranty

(1-1-1) Hardware Warranty - One-year on-site warranty, normal business hours, next business day
response, installation not included.

NOTE:

NOTE: The hardware warranty covers firmware and embedded non-saleable software.

HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and ROI
When you buy HP server and storage products and solutions, it's also a good time to think about what levels of support you may
need. Our portfolio of service options reduce deployment and management worries while helping you get the most out of your
server and storage investments. We take a holistic approach to your environment, bridging servers, blades, storage, software and
network infrastructures with our packaged HP Care Pack Services for servers and storage.

Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured along with technology. Good
news that can also create problems stemming from depending on standard warranties designed to only protect against product
defects and some downtime causes. Using a standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce
downtime risks and provides operational consistency for mission-critical and standard business computing.

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost effectively
HP Care Pack Services offer a standard reactive hardware and software support services suite sold separately, or combined with our
Support Plus and Support Plus 24 services. The portfolio also provides a combination of integrated proactive and reactive services,
such as Proactive 24 Service and Critical Service. In addition with HP Proactive Select, you can acquire the specific proactive
constancy and technical services. HP Proactive Select menu offers a broad set of service options that you can mix and match
depending on your specific requirements. Proactive service options include offers for server, storage, network, SAN device, software,
environment and education services.

HP server and storage lifecycle support services offers a full spectrum of customer care-from technology support to complex
migrations to complete managed services. HP Factory Express provides customization, integration and deployment services for
turnkey solutions. HP Education Services offer flexible, comprehensive training on to help your IT staff get the most out of your server
and storage investments. HP Financial solutions extend innovative financing and cost-effective asset management programs-from
purchase to equipment retirement.

Learn more:

www.hp.com/services/servers

and

www.hp.com/services/storage

NOTE:

NOTE: Care Pack Services availability may vary by product and country.

HP Care Pack Services are sold by HP and HP Authorized Service Partners:

Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at:

http://www.hp.com/go/lookuptool

Recommended HP Care Pack Services for optimal satisfaction with your HP product.

3-Year HP Proactive 24 for SANs

3-Year HP Proactive 24 for SANs
To help you resolve interoperability issues, HP Proactive 24 (P24) for SANs provides integrated hardware and software support
services designed specifically for your SAN. Available 24x7, this 3-year comprehensive hardware and software support service
combines proactive problem prevention with responsive assistance for rapid problem resolution. Leverage the full strength of HP
Technology Services, a collaborative relationship with HP Services strengthens your IT team and gives you direct access to our
technical expertise as issues arise. Today's HP Technology Services portfolio helps customers manage their technology in action-
because when technology works, business works.

Enhance the skills and efficiency of IT staff through knowledge transfer, shared best practices in storage management, and

QuickSpecs

Cisco MDS 9124e Fabric Switch for HP c-Class

BladeSystem

Service and Support, HP Care Pack and Warranty Information

DA - 12653 Worldwide — Version 12 — June 8, 2011

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