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Chapter 4 Summary of System Software Features

Cisco CallManager

4-16

Cisco ICS 7750 System Description

78-10360-02

System administration

Use a web-based interface to the configuration database that permits
remote device and system configuration.

Provides access to HTML-based online help for users and
administrators.

System administration tools

The Bulk Administration Tool (BAT) automates adding, updating,
or deleting phones, users, and devices on the Cisco CallManager
database.

The Administrative Reporting Tool (ART) generates the following
reports that provide information about voice quality and gateway
performance.

•

Quality of service

•

Traffic details

•

User call details

•

Billing details

•

Gateway details

•

Call Detail Records

Cisco CallManager
Serviceability

Provides the following services for troubleshooting problems:

Alarms—Saves Cisco CallManager services alarms and events for
troubleshooting and provides alarm message definitions.

Trace—Saves Cisco CallManager services trace information to log
files for troubleshooting. Administrators can configure, collect, and
analyze trace information.

Admin Serviceability Tool—Monitors real-time behavior of the
components in a Cisco CallManager cluster.

Control Center—Views status of Cisco CallManager services.
Administrators use Control Center to start and stop services.

Table 4-5

Key Features of Cisco CallManager (continued)

Feature Description

Summary of Contents for ICS-7750

Page 1: ...s Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco ICS 7750 System Description Release 2 3 0 Customer Order Number DOC 7810360 Text Part Number 78 10360 02 ...

Page 2: ...L OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Cisco ICS 7750 System Description Copyright 2001 2002 Cisco Systems Inc All rights reserved CCIP CCSP the Cisco Arrow logo the Cisco Powered Network mark the Cisco Syste...

Page 3: ...ocumentation xi Catalyst 3500 Series XL Documentation xi Cisco IP Phone Documentation xii Obtaining Documentation xii World Wide Web xii Documentation CD ROM xii Ordering Documentation xiii Documentation Feedback xiii Obtaining Technical Assistance xiv Cisco com xiv Technical Assistance Center xiv Cisco TAC Web Site xv Cisco TAC Escalation Center xvi C H A P T E R 1 Overview 1 1 Introduction 1 1 P...

Page 4: ...s 2 6 System Switch Processor Card 2 7 Feature Summary 2 9 Technical Specifications 2 11 System Alarm Processor Card 2 12 Feature Summary 2 14 Technical Specifications 2 14 Multiservice Route Processor Card 2 16 Feature Summary 2 18 Technical Specifications 2 19 Analog Station Interface Cards 2 22 Feature Summary 2 25 Technical Specifications 2 26 Voice and WAN Interface Cards 2 29 VICs 2 30 VIC 2...

Page 5: ...r and Cooling System Features 3 1 Cisco ICS 7750 Chassis Backplane and Fan Tray 3 1 Key Features 3 2 Technical Specifications 3 3 Power Supply Module 3 4 Key Features 3 6 Technical Specifications 3 6 Power Protection Component 3 7 Uninterruptible Power Supply 3 7 Cisco RPS 300 3 8 Feature Summary 3 9 Technical Specifications 3 9 C H A P T E R 4 Summary of System Software Features 4 1 ICSConfig Pro...

Page 6: ... CallManager Extension Mobility 5 2 Cisco CallManager Auto Attendant 5 3 Key Features 5 5 Specifications 5 6 Cisco Unity Voice Messaging 5 6 Components 5 6 Key Features 5 9 Configuration Options for Cisco Unity Voice Messaging 5 10 Specifications 5 13 Cisco Customer Response Applications 5 14 Key Features 5 14 Components 5 15 Cisco IP Interactive Voice Response Product 5 19 Cisco IP Integrated Con...

Page 7: ...7940 6 2 Key Features 6 3 Technical Specifications 6 4 Cisco IP Phone 7910 and 7910 SW 6 5 Key Features 6 7 Technical Specifications 6 7 Cisco IP Phone Expansion Module 7914 6 9 Key Features 6 9 Technical Specifications 6 11 Cisco IP Conference Station 7935 6 12 Key Features 6 14 Technical Specifications 6 15 Cisco IP SoftPhone 6 16 Key Features 6 18 System Requirements 6 19 Cisco CallManager Atte...

Page 8: ...l Specifications 7 4 Catalyst 4000 Switches 7 6 Catalyst 6000 Switches 7 7 C H A P T E R 8 Features of Other Compatible Cisco Devices 8 1 Cisco 1750 Modular Access Router 8 1 Cisco 2600 Series Routers 8 2 Key Benefits 8 3 Cisco Voice Gateway 200 8 3 Features 8 4 DT 24 and DE 30 Digital Gateway Modules 8 5 DT 24 Digital Gateways 8 5 DT 30 Digital Gateways 8 5 Features 8 6 I N D E X ...

Page 9: ...esponse Applications CRA The Cisco ICS 7750 has all the elements needed to deliver data voice and video in a single chassis multiservice router voice gateway cards based on Cisco IOS software application server cards running core voice applications call processing software web based system management software a data switching interface card for connectivity to Ethernet switches and a card that mon...

Page 10: ...ssis backplane power supplies and fan tray of the Cisco ICS 7750 Chapter 4 Summary of System Software Features describes the features of the system software such as the ICSConfig program Cisco ICS System Manager and the Fault Management Module FMM Chapter 5 Summary of Software Applications Features describes the features of applications that are supported on the Cisco ICS 7750 such as Cisco CallMa...

Page 11: ...pply options supported by the Cisco ICS 7750 refer to the following publications Cisco RPS 300 Redundant Power System Hardware Installation Guide User s Manual APC Smart UPS VIC WIC and VWIC Documentation For information about voice interface card VIC WAN interface card WIC and voice WAN interface card VWIC installation cabling and configuration refer to the Cisco Interface Cards Installation Guid...

Page 12: ...e for Cisco CallManager Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following URL http www cisco com Translated documentation is available at the following URL http www cisco com public countries_languages shtml Documentation CD ROM Cisco documen...

Page 13: ...umentation through a local account representative by calling Cisco corporate headquarters California USA at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 Documentation Feedback If you are reading Cisco product documentation on Cisco com you can submit technical comments electronically Click the Fax or Email option under the Leave Feedback at the bottom of the Cisco Docume...

Page 14: ...esources at any time from anywhere in the world Cisco com is a highly integrated Internet application and a powerful easy to use tool that provides a broad range of features and services to help you to Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and merchandise Register for on...

Page 15: ...m and the conditions of service contracts when applicable Cisco TAC Web Site The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to the following URL http www cisco com tac All customers partners and resellers who have a valid Cisco...

Page 16: ...alation Center with a P1 or P2 problem a Cisco TAC engineer will automatically open a case To obtain a directory of toll free Cisco TAC telephone numbers for your country go to the following URL http www cisco com warp public 687 Directory DirTAC shtml Before calling please check with your network operations center to determine the level of Cisco support services to which your company is entitled ...

Page 17: ...ersal slot accepts a router gateway or single board computer card to address the widest range of data and voice connectivity and application needs By deploying the Cisco ICS 7750 with quality of service QoS enabled Catalyst series switches you can choose the switching solution that best meets your needs The Cisco ICS 7750 also supports the Cisco IP Phone 7900 series a new generation of display bas...

Page 18: ... Processor 200 Multiservice Route Processor 200 System Switch Processor System Alarm Processor CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM POWER SUPPLY 2 POWER SUPPLY 1 SLOT 8 SLOT 7 SLOT 6 SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 SEE MANUAL BEFORE INSTALLATION LP AL CD LOOP BACK DSU CSU T1 T1 DSU CSU SEE MANUAL BEFORE INSTALLATION VIC FXO IN USE IN USE 1 0 SEE MANUAL BEFORE INSTALLATION VIC ...

Page 19: ...nterface ASI cards add support for high density analog Foreign Exchange Station FXS ports 8 and 16 port versions are available Flash memory is an option that is available for the MRP and ASI cards Single board computer application server System processing engine SPE 1 6 SPE cards run integrated Web based system management software Cisco ICS 7700 System Manager call processing software Cisco CallMa...

Page 20: ...ness applications as your needs change Cisco AVVID The Cisco ICS 7750 is built on the open and scalable Cisco AVVID Cisco AVVID includes three components infrastructure such as switches and routers clients such as IP phones H 323 videoconferencing equipment and PCs and applications such as call control Cisco AVVID is an architecture for integrated data voice and video over a common IP transport Fo...

Page 21: ...a Networks Figure 1 3 Voice and Data Networks Integrated with the Cisco ICS 7750 Network servers PSTN or PBX PCs Printers POTS phone or fax PBX Phone or Centrex PBX Phone or Centrex IP network Telephone network 45884 PCs PSTN Printers POTS phone or fax Cisco IP Phone Cisco ICS 7750 Circuit switched Cisco IP Phone IP network 45885 IP IP IP ...

Page 22: ...d branch office networking equipment By deploying products such as the Cisco MCS 7800 series the Cisco ICS 7750 and Cisco IP Phones you can phase out proprietary technologies with high capital and operations costs such as private branch exchanges PBXs Support for emerging software applications Use of the open standards based Cisco AVVID architecture helps you take advantage of the latest business ...

Page 23: ...ystem Switch Processor Card page 2 7 System Alarm Processor Card page 2 12 Multiservice Route Processor Card page 2 16 Analog Station Interface Cards page 2 22 Voice and WAN Interface Cards page 2 29 Figure 2 1 shows the Cisco ICS 7750 with all these cards installed The voice and WAN interface cards are not visible because they are installed on analog station interface and multiservice route proce...

Page 24: ...T U S A L A R M S T A T U S A L A R M S L O T 0 S L O T 1 S H T D N S T A T U S A L A R M S H T D N S T A T U S A L A R M S H T D N S H T D N Multiservice Route Processor 300 Multiservice Route Processor 200 System Switch Processor System Alarm Processor CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM POWER SUPPLY 2 POWER SUPPLY 1 SLOT 8 SLOT 7 SLOT 6 SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 SEE ...

Page 25: ...ftware release 2 1 0 are now obsolete If you have a system with SPE200 cards and wish to install and use system software release 2 1 0 or later you must replace the SPE200 cards with SPE310 cards The SPE310 offers a keyboard and mouse port a video port and two universal serial bus USB ports supporting standard USB devices such as pointing devices and CD ROM drives The keyboard and mouse port can b...

Page 26: ...7750 System Description 78 10360 02 Figure 2 2 SPE310 Card S T A T U S A L A R M S H T D N U S B 0 U S B 1 K E Y B O A R D V I D E O System Processing Engine 310 FOR SERVICE USE ONLY Status LED Alarm LED Port for keyboard and mouse USB 0 port USB 1 port Monitor port Hot swap button 52593 ...

Page 27: ...d in 512 KB Flash memory Onboard 20 4 GB or 40 GB hard disk drive Real time clock two level watchdog timer The front panel has LEDs a keyboard and mouse port two USB ports and a video port Scalability You can add SPEs to meet communication application needs required by providers Serviceability The SPE is hot swappable making the card easy to manage and service which increases system availability F...

Page 28: ...ons and weight Height 10 5 in 26 67 cm Width 1 6 in 4 06 cm Depth 8 25 in 20 96 cm with ejector handle Depth 7 0 in 17 78 cm without ejector handle Weight 2 06 lb 0 936 kg Power requirements DC voltages 2 3A at 5V 2 1A at 3 3V 0 4A at 12V Negligible current at 12V Power dissipation 20W Operating environment Temperature range 32 to 104ºF 0 to 40ºC Altitude up to 10 000 ft 3000 m Relative humidity 1...

Page 29: ...auart per EN 60950 UL recognized per UL 1950 3rd edition Emissions standards BSMI CNS13438 Class B CISPR22 1997 Class B CFR47 Part 15 Subpart B 1995 Class B EN 55022 1998 Class B EN 55024 1998 Class B ITE Immunity Standard ICES003 issue 3 1998 Class B IEC 1000 4 2 1995 Immunity to electrostatic discharges IEC 1000 4 3 1995 Immunity to radio frequency electromagnetic fields IEC 1000 4 4 1995 Immuni...

Page 30: ...functionality between the Cisco ICS 7750 and any connected Catalyst 3500 Series XL or other Catalyst switches One port is used as the primary link and the second link is used for redundancy The other six internal Ethernet ports support the universal slots on the backplane 30221 S T A T U S A L A R M 1 X 2 X SHTDN Status LED Alarm LED Port 1x activity LED Ethernet port 1x Ethernet port 2x Port 2x a...

Page 31: ...SE T 100BASE TX support The 10 100 Ethernet support delivers high performance where required Any investment in legacy 10BASE T equipment is preserved Autosensing Each 10 100 port detects the speed of an attached device and automatically configures the port for 10 or 100 Mbps Autosensing eases deployment in mixed 10BASE T and 100BASE T environments Autonegotiating Each 10 100 port automatically sel...

Page 32: ...Network Management Protocol SNMP Telnet interface and command line interface CLI support Telnet support for five simultaneous sessions Cluster Management Suite CMS a web based switch management tool that can be launched from the ICS System Manager software CiscoWorks Windows and CiscoWorks2000 network management software Cisco Discovery Protocol CDP Embedded Remote Monitoring RMON for monitoring t...

Page 33: ...tch configuration Technical Specifications Table 2 2 lists the technical specifications for the SSP card Table 2 2 Technical Specifications for the SSP Card Type Description Dimensions and weight Height 10 5 in 26 67 cm Width 0 8 in 2 03 cm Depth 8 25 in 20 96 cm with ejector handle Depth 7 0 in 17 78 cm without ejector handle Weight 0 69 lb 0 31 kg Cisco IOS requirement 12 0 5 2 XU for system sof...

Page 34: ...o ICS 7750 requires one SAP card which must reside in slot 8 Figure 2 4 shows the SAP card Nonoperating storage environment Temperature shock 4 to 149ºF 20 to 65ºC at 41ºF 5ºC per minute Temperature range 4 to 149ºF 20 to 65ºC Altitude up to 15 000 ft 4570 m Relative humidity 5 to 95 Safety AS NZS 3260 TS001 CE IEC 950 EN 60950 UL 1950 CSA 22 2 No 950 Emissions standards AS NZS 3548 Class A BCIQ C...

Page 35: ...Cards Feature Summary System Alarm Processor Card Figure 2 4 SAP Card 30220 System Alarm Processor S T A T U S A L A R M S H T D N C O M 1 C O M 2 T E M P F A N P W R 2 P W R 1 Status Alarm Power 1 Power 2 Fan Temperature Hot swap button Console port LEDs COM ports CONSOLE ...

Page 36: ...e port enables you to monitor and manage the system by connecting a terminal or communicating over a modem connection 9600 baud maximum Technical Specifications Table 2 3 lists the technical specifications for the SAP card Table 2 3 Technical Specifications for the SAP Card Type Description Dimensions and weight Height 10 5 in 26 67 cm Width 0 8 in 2 03 cm Depth 8 25 in 20 96 cm with ejector handl...

Page 37: ...NV 50140 1993 Immunity to radio frequency electromagnetic fields ENV 50141 1993 Immunity to radio frequency induced conducted disturbances ENV 50204 1995 Immunity to radio frequency electromagnetic field from digital radio telephones IEC 1000 4 2 1995 Immunity to electrostatic discharges IEC 1000 4 3 1995 Immunity to radio frequency electromagnetic fields IEC 1000 4 4 1995 Immunity to electrical f...

Page 38: ...h as fax machines and teleconferencing stations The MRP card accepts voice interface cards VICs WAN interface cards WICs and voice WAN interface cards VWICs for complete integration of voice and data networking The MRP can reside in any of the interchangeable slots slot 1 through slot 6 The Cisco ICS 7750 supports up to five MRP cards The MRP card is hot swappable MRP cards are available with onbo...

Page 39: ...360 02 Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Figure 2 5 MRP Card 30222 S T A T U S A L A R M S L O T 0 S H T D N S L O T 1 Multiservice Route Processor 200 Status Alarm Slot 0 Hot swap button Slot 1 LED LEDs ...

Page 40: ...andwidth on demand BOD and Open Shortest Path First OSPF on demand circuit snapshot routing compression filtering and spoofing Network security features Access control lists ACLs user authentication authorization and accounting such as Password Authentication Protocol Challenge Handshake Authentication Protocol PAP CHAP TACACS and RADIUS and data encryption Internal LAN security Integrated Cisco I...

Page 41: ... systems Data transfer Each MRP card supports a data transfer speed of up to the equivalent of three T1 lines with a maximum of one T1 voice span Also each MRP card supports a maximum of four data ports or four voice ports Flash memory on the MRP300 The MRP300 has 16 MB of onboard Flash memory and an expansion single in line memory module SIMM slot that can take an additional 16 32 or 64 MB of Fla...

Page 42: ...o IOS requirement For MRP200 12 2 1 for QoS 12 1 5 T2 for G 723 1 and G 726 codecs 12 1 3 XI1 for baseline functionality 12 2 4 XL1 for system software release 2 1 0 12 2 4 XL4 for system software release 2 2 0 For MRP300 12 2 4 YH Advanced data networking features VPN IPSec 56 and 3DES Firewall Codecs G 711 G 723 1 G 726 and G 729a Dimensions and weight Height 10 5 in 26 67 cm Width 1 6 in 4 06 c...

Page 43: ...bpart B 1995 Class B EN 55022 1998 EN 55024 1997 EN 55024 1998 Class B ITE Immunity Standard ICES003 issue 3 1998 Class B IEC 1000 4 2 1995 Immunity to electrostatic discharges IEC 1000 4 3 1995 Immunity to radio frequency electromagnetic fields IEC 1000 4 4 1995 Immunity to electrical fast transients IEC 1000 4 5 1995 Immunity to power line transients surges IEC 1000 4 6 1995 Immunity to radio fr...

Page 44: ...dules shown in Table 2 6 that support digital and analog voice trunks and WAN routing interfaces completely integrating voice and data networking MRP3 8FXS Contains an 8 port FXS module and onboard Flash memory ASI160 Contains a 16 port FXS module MRP3 16FXS Contains a 16 port FXS module and onboard Flash memory ASI cards can reside in any of the interchangeable slots slot 1 through slot 6 Figure ...

Page 45: ...hapter 2 Processor Cards Feature Summary Analog Station Interface Cards Figure 2 6 ASI81 Card 56944 S T A T U S A L A R M S L O T 0 S H T D N S L O T 1 Analog Station Interface 81 0 1 2 3 4 5 6 7 IN USE Status Alarm Slot 0 Hot swap button Slot 1 LED LEDs ...

Page 46: ...log Station Interface Cards 2 24 Cisco ICS 7750 System Description 78 10360 02 Figure 2 7 ASI160 Card 56945 S T A T U S A L A R M S H T D N Analog Station Interface 160 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 IN USE Status Alarm Hot swap button LEDs ...

Page 47: ...ation needs easily adding capacity Cisco IOS services and redundancy as needs change Reliability Proven Cisco IOS technology delivers reliable end to end QoS over the PSTN and WAN among your branch offices customers and partners Investment protection The architecture of the ASI81 and MRP3 8FXS incorporates VICs WICs and VWICs a RAM memory expansion slot and PVDM options Internet and intranet acces...

Page 48: ...o prioritize traffic on their networks by user application traffic type and other parameters to ensure that business critical data and delay sensitive voice receive appropriate priority Robust voice compression Up to six voice calls can occupy a single 64 KB data channel simultaneously without compromising data performance Cisco IOS voice compression technology integrates data and voice traffic to...

Page 49: ...imensions and weight Height 10 5 in 26 67 cm Width 1 6 in 4 06 cm Depth 8 25 in 20 96 cm with ejector handle Depth 7 0 in 17 78 cm without ejector handle Weight ASI81 1 15 lb 0 52 kg with no VICs WICs or VWICs installed Weight ASI160 1 36 lb 0 62 kg Power requirements DC voltages 0 95A at 5V 0 55A at 3 3V 0 75A at 12V Negligible current at 12V Power dissipation 14W Operating environment Temperatur...

Page 50: ...ges IEC 1000 4 3 1995 Immunity to radio frequency electromagnetic fields IEC 1000 4 4 1995 Immunity to electrical fast transients IEC 1000 4 5 1995 Immunity to power line transients surges IEC 1000 4 6 1995 Immunity to radio frequency induced conducted disturbances IEC 1000 4 8 1995 Immunity to power frequency magnetic fields IEC 1000 4 11 1995 Immunity to voltage dips voltage variations and short...

Page 51: ...ort FXS voice fax interface card VIC 2FXO M1 VIC 2FXO Two port FXO4 voice fax interface card with battery reversal detection and caller ID support for North America VIC 2FXO M2 Two port FXO voice fax interface card with battery reversal detection and caller ID support for Europe VIC 2FXO M3 Two port FXO voice fax interface card with battery reversal detection and caller ID support for Australia VI...

Page 52: ...ard with two ports see Figure 2 8 Use this card to connect directly to a PSTN line that has been provisioned for DID or to connect to a PBX VWIC 2MFT T1 Two port T1 fractional T1 multiflex trunk with CSU DSU VWIC 2MFT E1 Two port E1 fractional E1 multiflex trunk with CSU DSU 1 DID Direct Inward Dialing 2 ISDN Integrated Services Digital Network 3 BRI Basic Rate Interface 4 FXO Foreign Exchange Off...

Page 53: ...ISDN BRI interface network and terminal sides card with two ports see Figure 2 9 Use this card to connect directly to ISDN PBXs and key systems 36014 SEE MANUAL BEFORE INSTALLATION VIC 2DID IN USE IN USE 1 0 Table 2 7 Technical Specifications for VIC 2DID Card Type Description Interface type Direct Inward Dialing Signaling formats Ground start loop start loop reverse battery delay dial Physical co...

Page 54: ...ms 35573 VIC 2B NT TE B1 B2 OK SEE MANUAL BEFORE INSTALLATION ISDN BRI S T 1 ISDN BRI S T 0 RJ 48C ports Table 2 8 Technical Specifications for VIC 2BRI NT TE Card Type Description Interface type ISDN BRI Interface Four wire user side S T or network side NT ISDN Digital Access BRI 4B 2D Physical connector RJ 48C Number of connectors ports Two Cisco IOS requirement 12 1 3 XI or later Compliance FCC...

Page 55: ...Interface type FXS Address signaling formats In band dual tone multifrequency DTMF Out of band pulse 10 20 pps Signaling formats Loop start ground start Ringing tone Configurable for different country requirements Ringing voltage Less than 45 Vrms at 5 ringer equivalence number REN at 25 Hz configurable frequency Ringing frequencies 20 Hz 50 Hz Physical connector RJ 11 Number of connectors ports T...

Page 56: ... 4FXS DID card 65683 VIC 4FXS DID IN USE 3 2 1 0 Table 2 10 Technical Specifications for VIC 4FXS DID Card Type Description Interface type FXS or DID Address signaling formats In band DTMF Out of band pulse 10 20 pps Signaling modes FXS Loop start DID Wink immediate and delay dial Tone disconnect supervision DID Power denial Caller Party Control and far end disconnect Ringing frequencies 20 Hz 50 ...

Page 57: ...1 VIC 2FXO M2 and VIC 2FXO M3 cards DID homologation USA TIA EIA 15 968 Australia ACIF S002 S003 Spare VIC 4FXS DID Table 2 10 Technical Specifications for VIC 4FXS DID Card continued Type Description Table 2 11 Technical Specifications for VIC 2FXO Cards Type Description Interface type FXO Address signaling formats In band DTMF Out of band pulse 10 20 pps Signaling formats Loop start ground start...

Page 58: ... later Compliance VIC 2FXO M1 FCC Part 68 CS 03 Part I JATE Blue Book VIC 2FXO M2 CE CTR 21 VIC 2FXO M3 ACA TS002 ACA TS003 Safety conformance UL1950 Spare VIC 2FXO M1 VIC 2FXO M2 VIC 2FXO M3 Table 2 11 Technical Specifications for VIC 2FXO Cards continued Type Description Table 2 12 Technical Specifications for VIC 2E M Card Type Description Interface type E M Address signaling formats In band DT...

Page 59: ...1DSU T1 WIC 1T and WIC 2T The WIC 1T card is a single port asynchronous and synchronous serial interface card see Figure 2 12 The WIC 2T is a two port asynchronous and synchronous serial interface card see Figure 2 13 Use the WIC 1T or WIC 2T card for low density high speed remote or branch office connectivity Cisco IOS requirement 12 1 5 XM1 or later Compliance FCC Class B device CE Safety confor...

Page 60: ...nical specifications for the WIC 1T and WIC 2T cards SERIAL CONN 41210 Serial port CONN LED SEE MANUAL BEFORE INSTALLATION SERIAL 1 SERIAL 0 CONN CONN WIC 2T 41213 Serial ports CONN LEDs Table 2 13 Technical Specifications for WIC 1T and WIC 2T Cards Type Description Interface type Serial Serial network support Synchronous full duplex half duplex bisync Physical connector 5 in 1 60 pin data termin...

Page 61: ...Number of connectors ports One WIC 1T Two WIC 2T Cisco IOS requirement 11 3 2 XA or later Compliance FCC Class B device CE Safety conformance UL1950 Spare WIC 1T Table 2 13 Technical Specifications for WIC 1T and WIC 2T Cards continued Type Description Table 2 14 Technical Specifications for WIC 2A S Card Type Description Interface type Serial Serial network support Synchronous asynchronous Physic...

Page 62: ...e WIC 1B S T Technical Specifications Table 2 15 lists the technical specifications for the WIC 1B S T card BRI S T port 41221 BRI S T SEE MANUAL BEFORE INSTALLATION B1 B2 OK Table 2 15 Technical Specifications for WIC 1B S T Card Type Description Interface type ISDN BRI port Interface Two wire user side S T Physical connector RJ 48C Number of connectors ports One Cisco IOS requirement 11 3 2 XA o...

Page 63: ...rd see Figure 2 15 Use the WIC 1DSU 56K4 card for an all rate synchronous interface to any point to point or multipoint dedicated digital data service DDS network compatible with the AT T Publication 62310 standard The WIC 1DSU 56K4 card also supports four wire switched 56 kbps data services such as AT T Accunet 56 or Sprint VPN 56 plus many switched data services offered by local exchange carrier...

Page 64: ...r the WIC 1DSU 56K4 card LEDs LED 56 64 kbps port H9378 SEE MANUAL BEFORE INSTALLATION DSU 56K CD AL LP RD TD Table 2 17 Technical Specifications for WIC 1DSU 56K4 Card Type Description Interface type Switched 56 64 kbps interface Cisco IOS requirement 11 3 2 XAT or later Serial network support Synchronous full duplex Physical connector RJ 45 Number of connectors ports One Compliance FCC Class B d...

Page 65: ...ingle SNMP entity extensive CSU DSU statistics provided by the Cisco IOS CLI Troubleshooting Extensive loopbacks including a manual button for network line loopback bit error rate tester BERT test patterns alarm counters and performance reports all of which are accessible from the Cisco IOS CLI LEDs for carrier detect loopback and alarm functions Technical Specifications Table 2 18 lists the techn...

Page 66: ...cket voice As a VIC for the Digital T1 Packet Voice Trunk Network Module to provide T1 connections to PBXs and central offices COs enabling new services and reducing voice fax toll charges Multiplexed voice data As a dual port T1with integrated CSU DSUs reducing the complexity and number of network components and easing migration to bandwidth efficient packet voice Configuration Guidelines The fol...

Page 67: ...T1 and VWIC 2MFT T1 cards 41232 VWIC 1MFT T1 AL LP CD CTRLR T1 0 SEE MANUAL BEFORE INSTALLATION RJ 48C port 41230 VWIC 2MFT T1 AL LP CD CTRLR T1 1 CTRLR T1 0 RJ 48C ports SEE MANUAL BEFORE INSTALLATION Table 2 19 Technical Specifications for VWIC 1MFT T1 and VWIC 2MFT T1 Cards Type Description Interface type T1 or fractional T1 Transmit bit rate 1 544 Mbps 50 bps 32 PPM Receive bit rate 1 544 Mbps...

Page 68: ... 15 dB Input level 1 dB0 down to 24 dB0 DTE interface WIC mode Fractional service DTE interface VIC mode G 704 structured DCE interface G 704 structured Physical connector RJ 48 Number of connectors ports One VWIC 1MFT T1 Two VWIC 2MFT T1 Cisco IOS requirement 12 0 5 XK or later Compliance ANSI T1 403 ATT 54016 Bellcore AT T Accunet 62411 CS 03 FCC Part 68 FCC Part 15 Class B T1 Canada CSA 950 T1 ...

Page 69: ...nal bits Software configurable Encoding HDB3 DTE interface WIC mode Fractional service DTE interface VIC mode G 704 structured DCE interface G 704 structured Physical connector RJ 48 Number of connectors ports One VWIC 1MFT E1 Two VWIC 2MFT E1 Cisco IOS requirement 12 0 5 XK or later Compliance Australia TS 016 AS NZS 3548 1995 Europe EN55022 Class B EN55102 1 EN55102 2 CTR12 EN60950 EN50082 1 199...

Page 70: ...Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards 2 48 Cisco ICS 7750 System Description 78 10360 02 ...

Page 71: ...Protection Component page 3 7 Cisco ICS 7750 Chassis Backplane and Fan Tray The Cisco ICS 7750 chassis is compact and designed for installation in a standard 19 inch rack or on a desktop The backplane supports the standard 6U Eurocard form factor The fan tray includes four fans to cool the cards and monitor the chassis temperature The fan speed is controlled to accommodate a change in temperature ...

Page 72: ... processor SAP card and the system switch processor SSP card Six interchangeable slots for system processing engine SPE multiservice route processor MRP and analog station interface ASI cards Two slots for the power supply modules Support for the standard 6U Eurocard form factor 30344 INPUT 100 240V 47 63Hz 3A AC OK OVERTEMP DC OK CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM POWER SUPPLY...

Page 73: ...3 1 Chassis Technical Specifications Type Description Dimensions Height 15 75 in 40 005 cm Width 17 25 in 43 815 cm Depth 12 5 in 31 75 cm Weight 42 lb 18 9 kg with 1 MRP 1 SPE 1 SSP 1 SAP 4 cards total and 1 power supply installed Power requirements 100 to 240V 47 to 63 Hz 3A Power dissipation 275W maximum UPS Input voltage 93 to 132 VAC Frequency 47 to 63 Hz Output 1050W 1400 VA Run time 8 minut...

Page 74: ...ry power supply and the other power supply is a backup in case the primary fails Only one module supplies power to the system at any time Figure 3 2 shows the power supply module Shock Operating up to 27 in per second 0 69 m per second Nonoperating up to 35 G Vibration 0 35 Grms from 3 to 500 Hz Safety UL 1950 Third Edition CAN CSA 22 2 No 950 95 Third Edition Emissions CFR 47 part 15 1998 Class A...

Page 75: ...em Features Power Supply Module Figure 3 2 Power Supply Module 30714 INPUT 100 240V 47 63Hz 3A AC OK OVERTEMP DC OK WARNING RISK OF ELECTRIC SHOCK REMOVE BOTH POWER CORDS BEFORE SERVICING SEE INSTRUCTION MANUAL BEFORE INSTALLATION AND DISCONNECT AC power On off switch Temperature LEDs DC power ...

Page 76: ...ltage protection Power supply shuts down if the power output exceeds the nominal output by 120 percent Automatic thermal shutdown If the ambient temperature is too high the power supply shuts down automatically when the ambient temperature returns to a safe operating range the power supply restarts automatically Automatic redundancy when two power supplies are installed Technical Specifications Ta...

Page 77: ...has the following features It prevents blackouts brownouts sags and surges from reaching the Cisco ICS 7750 It filters small utility line fluctuations When large power disturbances occur it internally disconnects from the utility line and supplies power from its internal batteries returning to the utility line only when a safe level of power is restored Altitude Operating Up to 10 000 ft 3 000 m N...

Page 78: ...gement Protocol SNMP management remote monitoring and alarm reporting The UPS can handle a maximum load of up to 1400 VA 1050W for all equipment that is connected to it For information on the APC Smart UPS refer to the user manual that comes with the APC UPS Cisco RPS 300 The Cisco RPS 300 provides a fully redundant power source connection for up to six Catalyst switches see Chapter 7 Features of ...

Page 79: ...ering one switch at a time One AC input power connector Six 300W DC output power connectors SNMP support of error messages Technical Specifications Table 3 3 lists the technical specifications for the RPS 300 100 240V 5 3A 50 60Hz DC OUTPUT 1 DC OUTPUT 2 DC OUTPUT 3 DC OUTPUT 4 DC OUTPUT 5 DC OUTPUT 6 12V 12A 48V 3A MAX OUTPUT Fan exhaust AC input connector 33576 DC output connectors Table 3 3 Tec...

Page 80: ...to 10 000 ft 3 000 m Nonoperating Up to 15 000 ft 4 570 m AC input voltage 85 to 264 VAC 50 to 60 Hz Power consumption Total 144W per 48 VDC output and 156W per 12 VDC output Maximum for both outputs 300W continuous Per channel 156W per channel maximum Safety UL 1950 CSA 22 2 No 950 IEC 950 EN 60950 AS NZS 3260 TS001 CCEE EMI FCC Part 15 Class A EN 55022 Class A VCCI Class A AS NZS 3548 Class A CE...

Page 81: ...ns ICSConfig Program page 4 3 Cisco ICS System Manager page 4 5 Fault Management Module page 4 8 Cisco IOS page 4 9 Cisco CallManager page 4 13 System software for the Cisco ICS 7750 is distributed in packaged system software bundles Six software bundles are available which contain different Cisco IOS feature sets see the Cisco IOS section on page 4 9 Table 4 1 summarizes the software that runs on...

Page 82: ...ment Module SPE cards Installed with ICS Core Software on SPE cards other than the SPE running System Manager to act as the back end for advanced fault management availability notification and reporting mechanisms Cisco IOS Multiservice routing processor MRP analog station interface ASI and MRP300 cards Provides multiprotocol routing IP Internetwork Packet Exchange IPX and AppleTalk IBM Systems Ne...

Page 83: ...e systems cards installed in the ICS 7750 chassis Network and Dynamic Host Configuration Program DHCP information for IP phones and other network devices Domain Name Server DNS and gateway information System switch processor SSP card Provides unified monitoring configuration and authentication of interconnected switches through a web based interface Offers management redundancy supported by the Ho...

Page 84: ...2 Security settings for the following IOS based cards SNMP The SPE The system Preferences for managing system event notifications Figure 4 1 shows the type of information that ICSConfig collects to integrate the Cisco ICS 7750 with the network Figure 4 1 ICS 7700 System Configuration for the Cisco ICS 7750 System ...

Page 85: ...s to manage an integrated data and voice network From a centralized web based user interface the network administrator can use these tools for the following tasks Preventive fault management Performance monitoring Real time reporting Cisco IOS image management Access level security for the Cisco ICS 7750 System inventory monitoring as shown in Figure 4 2 Figure 4 2 ICS System Manager Home Page ...

Page 86: ...3 to set up and to manage the following system components SSP For switched fast Ethernet settings to access other system components System parameters For network communication settings that were set up with the ICSConfig program Fan For viewing and updating system fan life COM ports For viewing and changing SAP non console ports Applications For accessing to Cisco CallManager and Cisco Unity admin...

Page 87: ...Manager for remotely managing Cisco IOS images on the Cisco ICS 7750 and remotely upgrading specific system cards in a chassis A library of Cisco IOS images can be maintained on the Cisco ICS 7750 for archiving or for later use Security ICS System Manager provides seven access profiles for the Cisco ICS 7750 these profiles allow multiple remote administrators with different security or expertise l...

Page 88: ...ystem Manager and if communication with a software module is lost the FMM attempts to correct the error by restarting a card or the system if necessary Provides fault detection and recovery mechanisms in the Cisco ICS 7750 Table 4 2 Technical Specifications for ICS System Manager Type Description Hardware Runs on one SPE3101 1 To run system software release 2 0 0 you must replace SPE200s with SPE3...

Page 89: ...en an error occurs the FMM notifies the ICS System Manager ICS System Manager then reports problems on the logical layer in the form of SNMP traps FMM can attempt to correct a problem by Recovering from hot swapping any card except the SPE running System Manager Sending syslog messages and updating the shared SPE memory Turning on or off the status LED on the SPE In response to FMM notifications S...

Page 90: ...re Navigator at this URL http www cisco com cgi bin Support FeatureNav FN pl Table 4 3 Feature Sets Supported by the Cisco ICS 7750 on MRP and ASI Cards Image Name Feature Set Matrix Terms Software Image Cisco 7700 IOS IP Voice Plus IP Voice Plus ics7700 sv3y mz Cisco 7700 IOS IP IPX AT IBM Voice Plus IP IPX AT IBM Voice Plus ics7700 bnr2sv3y mz Table 4 4 Feature List by Feature Set for MRP and AS...

Page 91: ...es Yes Yes Yes PIM Version 2 Yes Yes Yes Yes Yes Yes Security Cisco IOS Firewall Feature Set No Yes Yes Yes No Yes Secure Shell SSH Version Integrated Client No Yes Yes Yes No Yes SSH Version 1 Server Support Yes Yes Yes Yes Yes Yes Triple DES Encryption for IPSec No No Yes No No Yes Virtual Private Network VPN Module Yes Yes Yes Yes Yes Yes Table 4 4 Feature List by Feature Set for MRP and ASI Ca...

Page 92: ...ards VWICs Yes Yes Yes Yes Yes Yes Frame Relay Switching Enhancements Shaping and Policing Yes Yes Yes Yes Yes Yes Data Link Switching Plus DLSw Enhancements No No No No Yes Yes DLSw Resource Reservation Protocol RSVP No No No No Yes Yes Microsoft Point to Point Compression MPPC MS Yes Yes Yes Yes Yes Yes Table 4 4 Feature List by Feature Set for MRP and ASI Cards continued Feature Sets Features I...

Page 93: ...ce QoS based on IEEE 802 1p CoS values Remote Monitoring RMON support through the CLI or SNMP Spanning Tree Protocol STP UplinkFast Switch Network View stack management Terminal Access Control Access Server TACACS UniDirectional Link Detection UDLD for detecting unidirectional links Web based switch management Cisco CallManager Cisco CallManager is a software only call processing application that ...

Page 94: ...y Additional data and voice services such as voice messaging multimedia conferencing collaborative contact centers and interactive multimedia response systems interact through Cisco CallManager open telephony application program interface API The API supports these applications on the Cisco ICS 7750 Cisco Unity Voice Messaging IP Integrated Contact Distribution IP ICD IP Interactive Voice Response...

Page 95: ...oduct information at http www cisco com univercd cc td doc pcat clmn32 htm CHDDGCFJ Table 4 5 describes key features of Cisco CallManager Table 4 5 Key Features of Cisco CallManager Feature Description Software suite of integrated voice applications Provides functions such as voice conferencing and manual attendant console without special purpose voice processing hardware Enhancing its capabilitie...

Page 96: ...nd gateway performance Quality of service Traffic details User call details Billing details Gateway details Call Detail Records Cisco CallManager Serviceability Provides the following services for troubleshooting problems Alarms Saves Cisco CallManager services alarms and events for troubleshooting and provides alarm message definitions Trace Saves Cisco CallManager services trace information to l...

Page 97: ... Distributed call processing H 323 interface to selected devices and interface to H 323 gatekeeper for call admission control Hot line and private line automated ringdown PLAR Off premises station OPX Music on Hold MOH Hunt groups Out of band dual tone multifrequency DTMF signaling over IP Redundancy and automated failover on call processing failure Survivable Remote Site Telephony SRST Shared res...

Page 98: ...s on the SPE3101 1 To run system software release 2 1 0 you must replace SPE200s with SPE310s and you cannot install SPE310s in a chassis that has SPE200s System software Requires Cisco ICS 7750 system software release 2 1 0 or later Applications software Cisco CallManager Release 3 1 2c or later Client PC hardware Minimum requirements 233 MHz CPU 64 MB of RAM CD ROM drive VGA monitor with 640 x 4...

Page 99: ...50 cards or externally on servers or other devices Internal Software Applications page 5 1 External Software Applications page 5 22 Internal Software Applications The following software can run on the system processing engine SPE 310 and interoperate with the Cisco ICS 7750 Cisco CallManger Extended Services page 5 2 Cisco Unity Voice Messaging page 5 6 Cisco Customer Response Applications page 5 ...

Page 100: ... the phone returns to the original user profile With Cisco CallManager Extension Mobility several employees can share office space on a rotational basis instead of having a designated office Office sharing is commonly used in work environments such as sales offices and consulting firms in which employees conduct business in different locations or work during different hours of the day Login Servic...

Page 101: ...profile to the phone and restarts the phone Figure 5 1 Cisco CallManager Extension Mobility Architecture Cisco CallManager Auto Attendant To direct incoming calls to an organization Cisco CallManager Auto Attendant Cisco CallManager AA automatically answers calls with a recorded greeting and gives callers options for directing their call JTAPI TAPI Login Service Login Application CTI 74425 Cisco I...

Page 102: ...es to spell by name the system compares the letters entered with the names configured in the Cisco CallManager Users database If there is a match the system prompts the user for confirmation of the name and transfers the call to that user s primary extension If there are more than one match the system prompts the user to select the correct extension If there are too many matches the system prompts...

Page 103: ...rs temporarily have access to their personal extension s speed dial numbers and services Several employees can share the same office space for cost effective use of resources for sales offices or shift employees System administrators use Cisco CallManager Administration to set up this feature on specific phones Cisco CallManager Auto Attendant Automatically answers and directs incoming calls Calle...

Page 104: ...d customizable call screening and message notification options Cisco Unity Voice Messaging is a component of the Cisco Architecture for Integrated Voice Video and Data AVVID Cisco Unity Voice Messaging is fully integrated with Cisco CallManager Components Cisco Unity Voice Messaging includes the components identified in Table 5 3 Table 5 2 Specifications for Cisco CallManager Extended Services Typ...

Page 105: ...ngs passwords message notification destinations transfer settings and playback options Users can change all mailbox functions from any desktop PC by using one URL System administrators control user access to this feature Automated Attendant Electronic receptionist for answering and directing incoming calls Unlimited menu trees allow versatile options for callers Call routing can be based on Caller...

Page 106: ...Digital Networking Connects multiple Cisco Unity servers Provides a seamless voice messaging system across an organization Can forward voice messages to other Cisco Unity servers Provides message distribution and directory access to all Cisco Unity users Includes Audio Messaging Interchange Specification AMIS communication protocol for connection to legacy analog voice mail systems Cisco Unity Bri...

Page 107: ...eatures that provide communication with AMIS compliant voice mail servers such as Octel 250 Octel 350 Siemens PhoneMail System and Repartee systems Key Features Table 5 4 describes the features provided by Cisco Unity Voice Messaging Table 5 4 Features of Cisco Unity Voice Messaging Feature Description Easy message access Subscribers can press one button on their phone to retrieve new messages fro...

Page 108: ...ty Voice Messaging are installed on SPEs within the Cisco ICS 7750 system Networked to other Cisco Unity Servers Digital Networking is a licensed feature that provides connectivity between Cisco Unity Voice Messaging and other Cisco Unity servers By using the existing LAN WAN infrastructure messages are routed between Active Directory sites and MS Exchange 2000 Routing Groups Call forward to a per...

Page 109: ...ssors MRPs in the Cisco ICS 7750 that support the following T 1 ports Foreign Exchange Office FXO ports Networked to legacy OctelNet servers The Cisco Unity Bridge is a licensed feature that provides connectivity between Cisco Unity and analog OctelNet servers This feature integrates the Cisco Unity Voice Messaging and legacy Octel databases The Cisco Unity Bridge requires a separate Dell 1400 ser...

Page 110: ... R 2 F A N T E M P S H T D N C O M 1 C O M 2 CONSOLE S T A T U S A L A R M S H T D N 1 x 2 x S T A T U S A L A R M S T A T U S A L A R M S L O T 0 S L O T 1 S H T D N S T A T U S A L A R M S H T D N S T A T U S A L A R M S H T D N S H T D N Multiservice Route Processor 200 Multiservice Route Processor 200 System Switch Processor System Alarm Processor SEE MANUAL BEFORE INSTALLATION LP AL CD LOOP B...

Page 111: ...DNS server for translating network names to IP addresses when sending messages across the network Telephony integration Cisco CallManager Release 3 1 2c or later Cisco Unity Cisco CallManager Cisco Unity CM TAPI Service Provider TSP for integrating Cisco Unity with Cisco CallManager The TSP provides the TAPI session and call control service Message store Microsoft Exchange 2000 does not support Ex...

Page 112: ... the components step libraries and subsystems that you receive These are the products and components in the CRA product family Cisco IP Interactive Voice Response IP IVR Provides automated call handling and includes Cisco IP Auto Attendant Cisco IP AA for answering and directing calls Cisco IP Integrated Contact Distribution IP ICD Answers queues and distributes calls to IP ICD agents Key Features...

Page 113: ...co ICS 7750 Cisco CallManager and CRA applications can also be installed on the same SPE Table 5 7 Key Features of the Cisco CR Platform Feature Description Open architecture design Allows integration with a variety of technologies and products to provide agent assisted service IP ICD and self service IP IVR to customers Stores application scripts in an industry standard LDAP directory Supports Op...

Page 114: ... and redundancy service for the telephony system and directs VoIP traffic to the CRA system In the Cisco ICS 7750 the Cisco CallManager server runs on an SPE Cisco IP Telephony Directory Stores configuration information and CRA application scripts in an LDAP directory The subdirectory that stores CRA scripts is called the Repository Storing application scripts and configuration information in an L...

Page 115: ...omer interactions Application scripts contain steps that are blocks of logic Steps are connected in flows in an application script to create IVR and ICD solutions Runs multiple application scripts simultaneously Updates application scripts in real time and pushes them to the CRA Engine without restarting the CRA Engine Supports a debug mode for testing new application scripts before uploading them...

Page 116: ...cludes sample application scripts for both IP ICD and IP IVR Can be downloaded from the Cisco CRA Application Administrator web page and installed on any PC in the WAN Runs in Windows 95 98 NT 4 0 and Windows 2000 environments Repository For storing voice application scripts A centralized industry standard LDAP directory for storing the application scripts that are built with the CRA Editor Implem...

Page 117: ...reports of system statistics A web based reporting tool for monitoring the system Generates on demand and scheduled reports about system activity Provides reports of statistics for IP ICD agent and group activity CRA Software Developer s Kit SDK For creating or modify CRA Editor steps for customized applications A tool for adding or customizing functionality by creating new subsystems and steps Re...

Page 118: ... are destined for groups of IP ICD agents There can be a total of 48 agents in as many as 48 groups By integrating IP ICD with IP IVR it is possible to gather caller data and to classify incoming calls Calls can be directed to specific groups based on this information IP ICD includes the web based CRA Real Time Reporting system for monitoring the IP ICD agents the Event Service Desk and resource p...

Page 119: ... Places incoming calls in queue and distributes them to the appropriate Resource Group as agents become available The Event Service Desk is configured by using the CRA Administration web interface IP ICD Agent Desktop An application program that IP ICD agents run on their desktop computers to log in to the system to change the IP ICD state and to monitor status Specifications When installed in the...

Page 120: ...ted Virtual Private Network VPN solution The Cisco IOS Firewall enables the integration of multiprotocol routing with security policy enforcement by configuring a Cisco router as a firewall The Cisco IOS Firewall interoperates seamlessly with Cisco IOS software to provide the following benefits Flexibility When installed on a Cisco router Cisco IOS Firewall performs multiprotocol routing perimeter...

Page 121: ...ntrol CBAC Provides internal users secure per application based access control for all traffic across perimeters such as perimeters between private enterprise networks and the Internet Intrusion detection Provides real time monitoring interception and response to network misuse with a broad set of the most common attack and information gathering intrusion detection signatures Authentication proxy ...

Page 122: ...onfigurable on a per application per feature basis Event logging Allows administrators to track potential security breaches or other nonstandard activities in real time by logging system error message output to a console terminal or syslog server setting severity levels and recording other parameters Firewall management Wizard based network configuration tool offers step by step guidance through n...

Page 123: ...VM web based voice management and reporting tool provides enhanced capabilities to configure and provision voice ports and create and modify dial plans on voice enabled Cisco routers for VoIP Voice over Frame Relay VoFR and Voice over Asynchronous Transfer Mode VoATM networks LAN Management Solution LMS features web versions of the Layer 2 Layer 3 topology tool user tracking virtual LAN VLAN manag...

Page 124: ...d station devices or IP phone handsets in the network to determine packet responsiveness and the list of devices making up the connection Extensive user tracking tool Finds users based on Media Access Control MAC connectivity provides detailed information about users work stations or handsets such as IP address subnet and VLAN Content Flow Monitor Performance monitoring for Cisco load balancing se...

Page 125: ...and configuration Can send router and switch device software updates to selected devices on a schedule reduces time and errors involved in network updates Centralized change audit logging and application access security Comprehensive change monitoring log records users and applications active on the network desktop controls user access to applications ensuring only appropriate class of user can ac...

Page 126: ...e by organizing ACL filters to sort by most frequent usage patterns ACL profiles Allows administrators to quickly and uniformly apply and update policy based ACLs reducing WAN costs and enhancing security management ACL distribution Allows administrators to automate the updating of ACL information in multiple devices Internetwork Performance Monitor IPM Monitoring of WAN response time characterist...

Page 127: ... configuration Can send router and switch device software updates to selected devices on a schedule reduces time and errors involved in network updates Centralized change audit logging and application access security Comprehensive change monitoring log records users and applications active on the network desktop controls user access to applications ensuring only appropriate class of user can acces...

Page 128: ...fine service level contracts SLCs and service level agreements SLAs Service level monitoring and reporting Allows both business and operational personnel to quickly view service level conformance ME1100 Hardware Collector Data collection Provides an interface and data collection between the service level manager software and the device on which the system administrator agent is configured CiscoVie...

Page 129: ...ferring calls placing conference calls and accessing voice mail These Cisco IP Phone models are available Cisco IP Phone 7960 and Cisco IP Phone 7940 page 6 2 Cisco IP Phone 7910 and 7910 SW page 6 5 Cisco IP Phone 7910 and 7910 SW page 6 5 Cisco IP Phone Expansion Module 7914 page 6 9 Cisco IP Conference Station 7935 page 6 12 Note All Cisco IP Phones support G 711 and G 729a audio compression Ad...

Page 130: ...ons for lines or speed dialing This is the only difference between the Cisco 7960 and the Cisco 7940 The large LCD screen shows the time and date the phone number the calling party name and number and the line call status The display can show graphics and web based information such as directories and stock reports The phone operates with IP telephony systems based on Cisco CallManager technology H...

Page 131: ...work device such as a computer using a straight through cable A minimum of 24 user adjustable ring tones G 711 and G 729a audio compression H 323 and Microsoft NetMeeting compatibility A hearing aid compatible handset which meets the American Disabilities Act ADA requirements Messages Identifies incoming calls and categorizes them on the screen The user can return calls quickly and effectively by ...

Page 132: ...l specifications for the Cisco IP Phone 7960 and the Cisco IP Phone 7940 Table 6 1 Technical Specifications for the Cisco IP Phone 7960 and the Cisco IP Phone 7940 Type Description Dimensions Height 8 in 20 32 cm Width 10 5 in 26 67 cm Depth 6 in 415 24 cm Weight 3 5 lb 1 6 kg Temperature Operating 32 to 104ºF 0 to 40ºC Nonoperating 14 to 140ºF 10 to 60ºC Relative humidity Operating 10 to 95 nonco...

Page 133: ...1950 CSA C22 2 No 950 AS NZS 3260 IEC 60950 EN 60950 TS001 CE Marking Emissions FCC 47CFR Part 15 Class B EN 55022b Class B VCCI Class B AS NZS 3548 Class B Telecom IC CS 03 FCC 47CFR Part 68 Standards IEEE 802 3x full duplex on 10BASE T 100BASE TX and 100BASE X ports IEEE 802 1D Spanning Tree Protocol IEEE 802 1p CoS prioritization IEEE 802 1Q VLAN IEEE 802 3z 1000BASE X specification 1000BASE X ...

Page 134: ...lephony systems based on Cisco CallManager technology Figure 6 2 shows the Cisco IP Phone 7910 Figure 6 2 Cisco IP Phone 7910 1 Handset with indicator light 9 Programmable button 2 LCD screen 10 Programmable button 3 Line button 11 Programmable button 4 Hold button 12 Speaker 5 Transfer button 13 Mute 6 Settings button 14 Volume buttons 7 Footstand adjustment 15 Speed Dialing buttons 8 Programmabl...

Page 135: ...e Settings feature key permits adjusting of the display contrast and selecting of the ringer tone and volume settings for all the audio such as ringer handset headset and speaker Configuration Can be either configured automatically or set up manually for DHCP TFTP Cisco CallManager and backup Cisco CallManagers Comfort noise generation and VAD programming system wide Technical Specifications Table...

Page 136: ... Safety UL 1950 CSA C22 2 No 950 AS NZS 3260 IEC 60950 EN 60950 TS001 CE Marking Emissions FCC 47CFR Part 15 Class B EN 55022b Class B VCCI Class B AS NZS 3548 Class B Telecom IC CS 03 FCC 47CFR Part 68 Standards IEEE 802 3x full duplex on 10BASE T 100BASE TX and 100BASE X ports IEEE 802 1D Spanning Tree Protocol IEEE 802 1p CoS prioritization IEEE 802 1Q VLAN IEEE 802 3z 1000BASE X specification ...

Page 137: ...keys or speed dial keys Two expansion modules can be attached to the IP phone for a total of 34 line and or speed dial buttons as shown in Figure 6 3 Figure 6 3 Cisco IP Phone 7960 with Two Expansion Modules Key Features The LCD screen shows the information about a programmable button It displays the directory number or the text label such as a name that is assigned to the button A speed dialing b...

Page 138: ...Use a double footstand to attach two modules When the Cisco 7960 uses a local power cube a single expansion module can receive power from the cube attached to the Cisco 7960 If the Cisco IP Phone 7960 receives in line power the single expansion module requires a power cube For two expansion modules attached to the Cisco 7960 a separate power cube is required for the expansion modules Table 6 3 Lig...

Page 139: ...mperature Operating 32 to 104ºF 0 to 40ºC Nonoperating 14 to 140ºF 10 to 60ºC Relative humidity Operating 10 to 95 noncondensing Power 100 to 240 VAC 50 to 60 Hz 0 5A when using the AC adapter 48 VDC 0 2A when using the in line power over the network cable Cables Two pairs of Category 3 for 10 Mbps cables Two pairs of Category 5 for 100 Mbps cables Distance Most Cisco IP phones should be within 33...

Page 140: ...as three microphones which allow conference participants to move around while speaking In addition to the regular dialing pad the conference station provides three soft keys and menu navigation keys that guide a user through call features and functions The LCD display shows time and date calling party name and number the digits the user dialed and the feature and line status as shown in Figure 6 4...

Page 141: ...selection 3 Scroll buttons For navigating through the menu options 9 Redial button Redials the last number dialed 4 Select button For choosing a menu option 10 Phone button For placing answering or disconnecting a call 5 Soft keys Functions change with the call state 11 Exit button For closing a menu a list or the Phone Book 6 Volume buttons For increasing and decreasing caller and speaker volume ...

Page 142: ...onference rooms or offices by using a digitally tuned speaker and three microphones An integrated keypad eliminates the need to receive or place calls from a separate phone Reduces clutter on the desktop by having a single cable that combines network and power Simple to install and use It is configured by using Cisco CallManger administration Uses DHCP for auto address configuration to the IP netw...

Page 143: ... Conference Station 7935 Table 6 5 Technical Specifications for Cisco IP Conference Station 7935 Type Description Dimensions Height 12 5 in 31 5 cm Width 12 in 30 2 cm Depth 2 25 in 5 7 cm Weight 1 75 lb 0 8 kg Temperature Operating 32 to 104ºF 0 to 40ºC Nonoperating 22 to 131ºF 30 to 55ºC Relative humidity Operating 20 to 85 noncondensing Power Power interface and network connection provided by t...

Page 144: ...he main components of the Cisco IP SoftPhone Emissions FCC Part 15 CFR 47 Class B CES 003 Class B EN 55022 Class B CISPR22 Class B VCCI Class B AS NZS 3548 Class B EN55024 Telecom IC CS 03 FCC 47CFR Part 68 Standards IEEE 802 3x full duplex on 10BASE T 100BASE TX and 100BASE X ports IEEE 802 1D Spanning Tree Protocol IEEE 802 1p CoS prioritization IEEE 802 1Q VLAN IEEE 802 3z 1000BASE X specificat...

Page 145: ...sco ICS 7750 System Description 78 10360 02 Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhone Figure 6 5 Cisco IP SoftPhone 74410 1 2 3 4 1 Icon bar 3 Call blocks 2 Lines 4 Context sensitive button bar ...

Page 146: ...type of call and how the call ended Audio conferencing Initiate a conference call by clicking the conference button and dragging a directory entry to the active call block full audio conferencing capabilities allow up to six parties to participate support full duplex audio so that people can speak simultaneously roster shows the current list of participants Virtual Conference Room desktop collabor...

Page 147: ...95 Windows 98 SE Second Edition Windows NT 4 0 with Service Pack 4 or later or Windows 2000 Free disk space 40 MB Temporary disk space 60 MB 20 MB is used just for installation Processor Pentium 166 MHz or faster a Pentium 266 MMX or faster is recommended Memory 64 MB RAM or more Internet browser Microsoft Internet Explorer 4 01 or later or Netscape Navigator 4 06 or later with Internet Explorer 4...

Page 148: ...le is installed on a PC that has LAN connectivity to the Cisco CallManager system The attendant console works with a Cisco IP phone that is registered to a Cisco CallManager system one console for each phone that is used as an attendant console Multiple consoles can connect to a single Cisco CallManager system to share the call load Cisco CallManager Attendant Console lets the user do the followin...

Page 149: ... 6 6 The Cisco CallManager Attendant Console Interface 1 Cisco CallManager Attendant Console window 7 Cisco CallManager server IP address 2 Menu bar 8 Pop to Top icon 3 Directory pane 9 Operator Line button 4 Call Control toolbar 10 Call Details area 5 Speed Dial pane 11 Call Control pane 6 Speed Dial Group tab 12 Line Status area ...

Page 150: ...state is unknown Toolbar Provides configurable function keys for logging in or out for answering and releasing calls and for other call handling tasks Speed dial buttons Provides unlimited programmable buttons for placing calls and monitoring phone status for speed dial lines Tabs provide for grouping speed dial lines Directory view Provides a line status record for every line appearance in the Ci...

Page 151: ...aximum of 512 simultaneous calls 32 hunt groups each with 16 members on as many as 96 configured CallManager Attendant Consoles Administration System device configuration and operation through a web interface there are no operator applications to install at each operator s PC Redundancy Multiple operators can be assigned to the same loop pilot The operator monitors the same lines If an operator st...

Page 152: ...Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console 6 24 Cisco ICS 7750 System Description 78 10360 02 ...

Page 153: ...service provider environments Catalyst 3524 PWR XL Switch The Catalyst 3524 PWR XL switch was developed for use with the Cisco ICS 7750 to allow full integration of voice video and data applications The Catalyst 3524 PWR XL switch has 24 10 100 switched ports with integrated inline power which provides DC current to devices that can accept power over unshielded twisted pair UTP cabling such as the...

Page 154: ...eration delivering up to 200 Mbps Two fixed GBIC based Gigabit Ethernet ports full duplex operation delivering up to 2 Gbps supports one full duplex link in a point to point configuration or nine half duplex links in a stack configuration GBIC module slots 10 100 inline power ports 30291 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 1X 2X 11X 12X 13X 14X 23X 24X 2 1 SYSTEM RPS STA...

Page 155: ...Catalyst 3500 XL switches the maximum distance for a GigaStack GBIC to GigaStack GBIC connection is 1 m 1000BASE SX GBIC module for fiber connections of up to 550 m 1000BASE LX LH GBIC module for fiber connections of up to 10 km 1000BASE ZX GBIC module for fiber connections of up to 100 km Cisco Group Management Protocol CGMP enables a switch to selectively and dynamically forward routed IP multic...

Page 156: ...nsions Height 1 75 in 4 45 cm Width 11 82 in 30 02 cm Depth 17 5 in 44 45 cm Weight 10 25 lb 4 65 kg Temperature Operating 32 to 113ºF 0 to 45ºC Nonoperating 4 to 149ºF 20 to 65ºC Relative humidity Operating 10 to 85 noncondensing Altitude Operating 10 000 ft 3000 m Nonoperating 15 000 ft 4570 m AC input voltage 100 to 127 200 to 240 VAC autoranging 50 to 60 Hz DC input voltages 48V at 3A 12V at 6...

Page 157: ...art 15 Class A EN 55022b Class A CISPR 22 Class A VCCI Class A AS NZS 3548 Class A BCIQ CE Marking Standards IEEE 802 3x full duplex on 10BASE T 100BASE TX and 100BASE X ports IEEE 802 1D Spanning Tree Protocol IEEE 802 1p CoS prioritization IEEE 802 1Q VLAN IEEE 802 3z 1000BASE X specification 1000BASE X GBIC 1000BASE SX 1000BASE LX LH 1000BASE ZX IEEE 802 3u 100BASE TX specification IEEE 802 3 1...

Page 158: ...for device redundancy link resiliency and network availability Dedicated bandwidth to individual users servers printers and high speed connections to company servers Integrated Layer 3 services engine Scalable 6 Mpps Layer 3 services engine of IP IPX and IP multicast protocols Up to 224 ports 10 100 Fast Ethernet plus dual Gigabit Ethernet uplinks GBIC slot including previously deployed Catalyst 4...

Page 159: ...structures hardware based acceleration for Layer 2 3 and 4 switching and services Intelligent server switching and Web scaling technologies accelerated server load balancing technique enables delivery of wire speed server load balancing at rates of 15 Mpps compliant with Cisco Web Cache Communication Protocol WCCP version 2 Integrated voice solutions allows convergence of voice video and data wiri...

Page 160: ...Chapter 7 Features of LAN Based Switching Technologies Catalyst 6000 Switches 7 8 Cisco ICS 7750 System Description 78 10360 02 ...

Page 161: ... page 8 2 Cisco Voice Gateway 200 page 8 3 DT 24 and DE 30 Digital Gateway Modules page 8 5 Cisco 1750 Modular Access Router The Cisco 1750 modular access router is designed for a small or medium size business or a small branch office to implement WAN services such as the following Secure Internet intranet and extranet access with an optional integrated firewall Multiservice voice fax data integra...

Page 162: ...ies CAs such as Verisign and Entrust User authentication supports Password Authentication Protocol Challenge Handshake Authentication Protocol PAP CHAP RADIUS TACACS VPN tunneling supports IPSec generic routing encapsulation GRE Layer 2 Tunneling Protocol L2TP Layer 2 Forwarding L2F Management manageable through Simple Network Management Protocol SNMP CiscoView and CiscoWorks2000 Telnet and the co...

Page 163: ...s network managers to reduce long distance interoffice calling costs and enables next generation applications such as integrated messaging and web based call centers Using voice fax modules the Cisco 2600 series may be deployed in both Voice over IP VoIP and Voice over Frame Relay VoFR networks When used with a packet voice trunk module a single Cisco 2600 series router can support simultaneous pr...

Page 164: ...res Modular architecture Enables interfaces to be upgraded to accommodate expansion or changes in technology as new services and applications are deployed Ease of administration Can be managed controlled and administered using Cisco CallManager but can also be accessed directly using the same command line interface CLI as other Cisco IOS software based products When used with Cisco CallManager 3 0...

Page 165: ...ys as a common pool of channels Any number of digital gateways can be installed in a network and the number installed in a PC is limited only by the number of available slots Digital gateways communicate with Cisco CallManager which allows the implementation of supplementary services such as holding transferring and forwarding of outside calls Also with proxy signaling provided by the Cisco CallMa...

Page 166: ...e RJ 45 female Control processor with communications software to connect to Cisco CallManager required over TCP IP Ethernet link Remote boot procedure with DHCP for IP address and TFTP software download downloadable and upgradable T1 E1 PRI ISDN Layer 3 protocols including National ISDN 2 NI 2 5 Electronic Switching System 5ESS 5ESS custom DMS100 DMS250 and other protocol support Both user side an...

Page 167: ...res 2 25 to 2 26 illustration 2 23 technical specifications 2 26 to 2 28 ASI card 2 22 Attendant Console description 6 20 features 6 22 illustration 6 21 technical specifications 6 23 audience ix AVVID 1 4 B backplane 3 2 C CallManager description 4 3 4 13 to 4 14 features 4 15 specifications 4 18 system capabilities 4 17 to 4 18 CallManager AutoAttendant description 5 3 features 5 5 CallManager E...

Page 168: ...sco IP Phone 7910 SW See IP Phone 7910 SW Cisco IP Phone 7940 See IP Phone 7940 Cisco IP Phone 7960 See IP Phone 7960 Cisco IP Phone Expansion Module 7914 See IP Phone Expansion Module Cisco IP SoftPhone See IP SoftPhone Cisco Unity AMIS compliant voice mail system 5 11 Bridge for OctelNet servers 5 11 components 5 6 to 5 8 configuration options 5 10 description 5 6 digital networking 5 10 feature...

Page 169: ...irewall Flash memory MRP300 card 2 19 I ICD 5 20 ICS 7750 documentation xi ICSConfig program 4 2 4 3 ICS System Manager See System Manager IOS description 4 2 IOS Firewall benefits 5 22 description 5 22 features 5 23 to 5 25 IOS software features 4 9 to 4 13 IP Conference Station description 6 12 features 6 14 illustration 6 13 technical specifications 6 15 to 6 16 IP ICD components 5 21 descripti...

Page 170: ...6 10 illustration 6 9 technical specifications 6 11 to 6 12 IP SoftPhone description 6 16 features 6 18 to 6 19 illustration 6 17 system requirements 6 19 IVR 5 19 L LDAP 5 16 Lightweight Directory Access Protocol See LDAP M memory on MRP card 2 19 MRP3 16FXS card description 2 22 technical specifications 2 26 to 2 28 MRP3 8FXS card description 2 22 technical specifications 2 26 to 2 28 MRP card d...

Page 171: ...stration 3 9 technical specifications 3 9 to 3 10 S SAP card description 2 12 features 2 14 illustration 2 13 technical specifications 2 14 to 2 15 software external applications 5 22 internal applications 5 1 required system 4 1 SPE200 cards 2 3 SPE310 card description 2 2 features 2 5 illustration 2 4 technical specifications 2 6 to 2 7 SSP card description 2 7 features 2 9 to 2 11 illustration ...

Page 172: ...36 VIC 2FXO description 2 33 VIC 2FXO M1 description 2 35 technical specifications 2 35 VIC 2FXO M2 description 2 33 2 35 technical specifications 2 35 VIC 2FXO M3 description 2 33 2 35 technical specifications 2 35 VIC 2FXS description 2 32 technical specifications 2 33 VIC 4FXS DID description 2 34 specifications 2 34 VICs 2 30 to 2 37 VWIC 1MFT E1 description 2 46 technical specifications 2 47 ...

Page 173: ...n 2 41 technical specifications 2 41 WIC 1DSU 56K4 description 2 41 technical specifications 2 42 WIC 1DSU T1 description 2 43 technical specifications 2 43 WIC 1T description 2 37 technical specifications 2 38 WIC 2A S description 2 39 technical specifications 2 39 WIC 2T description 2 37 technical specifications 2 38 WICs 2 37 to 2 43 ...

Page 174: ...Index IN 8 Cisco ICS 7750 System Description 78 10360 02 ...

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