Chapter 5 Summary of Software Applications Features
External Software Applications
5-30
Cisco ICS 7750 System Description
78-10360-02
Service Management Solution
SMS provides capabilities for managing network service levels and monitoring
QoS embedded within Cisco infrastructures.
Table 5-13
summarizes the
applications included in SMS.
Table 5-13 Applications Included in CiscoWorks2000 Service Management Solution
Application
Key Function
Key Benefits
Service Level Manager
Authoring tool for defining
service-level contracts
Allows administrators to quickly
and uniformly define service-level
contracts (SLCs) and service-level
agreements (SLAs)
Service-level monitoring and
reporting
Allows both business and
operational personnel to quickly
view service-level conformance
ME1100 Hardware Collector
Data collection
Provides an interface and data
collection between the
service-level manager software
and the device on which the system
administrator agent is configured
CiscoView
Web-based graphics device
management
Displays a console representation
of Cisco router and switch devices
(color-coded to indicate
operational status) with access to
configuration and monitoring tools
Cisco Management
Connection
End-to-end service-level
management
Allows service-level data to be
shared with third-party and
customer applications, enabling
end-to-end management
