Cisco Hawaiian Telcom Manual Download

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Hawaiian Telcom TV Frequently Asked
Questions

Are all Hawaiian Telcom TV channels digital?

Yes, Hawaiian Telcom TV is a 100% digital television service. Having all digital channels
however does mean that a cable box is required to watch our service on all TV’s in the
home.

Will Hawaiian Telcom TV affect my home phone service?

No, your home phone will not be affected.

Will I be able to watch digital TV on my existing TV?

Yes, a Hawaiian Telcom TV Set Top Box receives the digital TV signal and converts it

into a format that works with your existing TV. This allows you to enjoy digital picture and

sound on all channels.

How many TVs can I watch Hawaiian Telcom TV on?

Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV

on 4 TVs. If you have a DVR, you can watch your recordings on the rest of your TVs.

How many favorites lists can I create?

You can create separate favorites list on each Set Top Box. Please see page 19 to learn

how to create your favorites list.

How can I control what my children are watching?

Parental Controls allow you to block programs by title, rating or content. Please refer to

the Parental Control section on pages 10 and 11 for more details.

What is the difference between VOD and PPV?

VOD is primarily comprised of movies that you can rent and watch as many times as you

want within the rental period. PPV events are usually live events and start at a specific

time set by the content provider. If you have a DVR, a PPV event can be recorded,

unlike a VOD rental.

How do I return to watching a VOD rental after

I’ve turned to another channel?

You can press the previous button on your remote if your VOD rental is the last program

you watched. Alternatively, press the Video On Demand button on your remote control.

What should I do if I have problems with my Hawaiian Telcom TV service?

Please see Troubleshooting your Hawaiian Telcom TV System on pages 48 and 49 first,

as there may be an easy fix. If you are still unable to solve the problem, call us at 643-

6111.

How can I order another remote control?

You can order another Hawaiian Telcom TV remote control by calling 643-6111. A new

remote control will be shipped to you within a few days. Charges may apply.

Is my DVR a Set Top Box?

Yes. Your DVR is a Set Top Box with additional functionality that allows you to record, pause
and replay live TV.

Can I pause, rewind and fast-forward live TV from any TV in my home?

Summary of Contents for Hawaiian Telcom

Page 1: ...r Turns your Set Top Box on or off and is lit when power is on 2 Link Lit when the Set Top Box is connected to the Hawaiian Telcom network 3 HD Lit when the Set Top Box is configured to display HD content 4 Record Lit on all Set Top Boxes when a DVR recording is in progress 5 Menu Displays onscreen menu 6 Navigation Moves selection up down left or right 7 USB Not currently enabled 1 2 3 4 5 6 7 ...

Page 2: ...RCA Video Audio 1 Out These connections are ideal for VCRs and older TVs The audio ports can be used independently if other video connections have been use 7 RCA Video Audio 2 Out These duplicate connections are available for users with multiple device 8 Optical This is an all digital audio connection and it is ideal for audio receivers 9 HDMI Out HDMI is the HD connection that contains both audio...

Page 3: ...TV Remote Control Your Hawaiian Telcom TV Remote Control is universal That means it works with just about any television set as well as most DVD players VCRs and A V receivers Note there is one remote provided per Set Top Box ...

Page 4: ......

Page 5: ...ot be paired using the method above try the alternate methods below 1 While the device you want to pair is on press and hold the Setup button on your remote until the LED light blinks twice 2 Press a mode button The DVD button can be paired with your DVD player The AUDIO button can be paired with your audio system The TV button can be paired with your TV 3 Find the brand from the charts below and ...

Page 6: ... found using the website above 4 Press the Power button to test the TV control If the TV turns off set up is complete 5 If the TV does not turn off repeat steps 1 5 using the next code provided Your Wireless Gateway The Wireless Gateway connects with your Hawaiian Telcom TV and gives you High Speed Internet access Connect your devices wirelessly or through one of the four Ethernet ports The Wirele...

Page 7: ...bound activity The flickering of the light is synchronized to data traffic Home PNA Solid Green A Set Top Box or other device is connected to the gateway Flickering green There is activity from devices connected to the coaxial port The flickering of the light is synchronized to data traffic Service Solid green The gateway is connected to the Hawaiian Telcom network and has obtained a WAN IP addres...

Page 8: ...ses the program guide WATCH LIVE TV Allows you to watch a live TV program FAVORITES Accesses your customized favorites list SEARCH Allows you to easily find your favorite Recorded TV DVR Only VIEW RECORDINGS Lists all in progress and complete recordings SCHEDULED Lists all future recordings ADD A RECORDING Allows you to record a program using search the guide or by entering the channel number and ...

Page 9: ...Connect to the official Facebook fan pages for the programs or channels you re watching TWITTER Tweet and follow what people are saying about your favorite shows and more on Twitter right on your TV screen Music STINGRAY MUSIC Browse 50 music channels organized by genre KARAOKE Enjoy the fun of karaoke at home with The KARAOKE Channel app Get access to more than 8 000 songs for 10 mo Hawaiian Telc...

Page 10: ...SION Allows you to customize your guide favorites list screen aspect ratio and closed captioning AUDIO Allows you to change your digital audio output settings PARENTAL CONTROLS Allows you to block VOD titles PPV events and programs by channel rating or content RESTART SYSTEM Reboots your Set Top Box All your user settings will be saved ...

Page 11: ...ress OK 4 Use UP DOWN arrows to select Screen aspect ratio high definition and press OK 5 Use UP DOWN arrows to select the setting that is appropriate for your TV 6 Navigate to Continue and press OK 7 Navigate to Start Test and press OK The system will verify whether your TV can display the selected setting 8 If you can see the video on your screen use UP DOWN arrows to select Keep Setting and pre...

Page 12: ...n your TV Closed captioning text appears if it s available in the original program you re watching While new TVs are required to have the Closed Captioning feature older TVs may not have Closed Captioning and the feature isn t available on all channels or programs 1 Press MENU 2 Use RIGHT arrow to highlight Settings 3 Use UP DOWN arrows to select Television and press OK 4 Use UP DOWN arrows to sel...

Page 13: ...r further instructions questions and troubleshooting Digital Audio Output Digital audio output allows you to adjust your audio settings 1 Press MENU 2 Use UP DOWN arrows to select Settings 3 Use UP DOWN arrows OK to select Audio and press 4 Use UP DOWN arrows to select Digital audio output and press OK 5 Navigate to select Stereo or Surround sound and press OK 6 Navigate to select Save and press O...

Page 14: ... primary audio or secondary audio and press OK High Definition TV It s television as you ve never seen it before With Hawaiian Telcom s High Definition HD you ll experience true widescreen picture quality that s 10 times better than standard television 5 1 Dolby Digital sound provides theatre quality viewing in the comfort of your home All Hawaiian Telcom Set Top Boxes are HD ready In the guide HD...

Page 15: ...ive TV programs Record 1 live program on your DVR and watch 3 other live programs You can also watch up to 2 of the 4 available live TV programs in HD and the rest in standard definition SD And if you have 2 or more TVs tuned to the same live TV program you ll only be using 1 live TV feed If you receive your TV service over fiber you ll have additional streaming capabilities Recent Panel View a li...

Page 16: ...eeded You can also access options to lock Pay Per View and Video on Demand rentals certain channels specific movie and TV ratings adult programming and unrated content Creating Parental Control Rental Locking PIN 1 Press MENU 2 Use Right arrow to select Settings 3 Use UP DOWN arrows to select Parental Controls and press OK 4 Create a 4 digit PIN using the number pad on your remote control 5 Confir...

Page 17: ...e and information will be blocked from appearing in the guide Other blocking options will not hide the title or program information Watching a Blocked Program You can access blocked programs temporarily with your Parental Control PIN 1 Tune to the blocked program and press OK 2 Enter your Parental Control PIN in the text box 3 Use UP DOWN arrows to select one of the following options and press OK ...

Page 18: ...of the following options and press OK Unlock all TV for 4 hours All programs will be unlocked on this Set Top Box for 4 hours Reset all parental locks All Parental Control settings will revert back to factory settings Don t reset Return to the main Parental Controls menu Unlocking a Recorded Program 1 Press DVR 2 Use UP DOWN arrows to select the recorded show that you want to watch and press OK 3 ...

Page 19: ...h and highlight a program Detailed program information including the title time rating description and cast information will appear at the bottom of the guide 3 Press OK button to change the channel to that program Quick Tip To view a list of all programs on a channel scroll using LEFT arrow until you highlight the station channel and press OK button Quick Tip To go forward in the guide in 24 hour...

Page 20: ...ded in the guide 6 Navigate to Save and press the OK to save your changes Set Up Favorites You can customize your onscreen guide to display only the channels you want to view by creating a favorites list A separate favorites list can be created on each Set Top Box Creating and editing your favorites list 1 Press ZOOM 2 Use UP DOWN arrows to select Change Favorites Add a channel to your favorites l...

Page 21: ...other TV and turn on the Set Top Box 3 Press DVR 4 Use UP DOWN arrows to select the same show and press the OK 5 Select Resume Play and press the OK to start viewing the recording from where you left off Controlling Live TV When you re watching a show your Whole Home DVR will save it for up to 60 minutes so you can pause rewind and fast forward whenever you like on the TV you are currently viewing...

Page 22: ...ing Programs When a program is being recorded a red RECORDING icon will be displayed in the guide regardless of which Set Top Box you are watching TV on The record light will remain lit on all your Set Top Boxes including your DVR during a recording Quick Tip Sometimes programs like sporting events will run a little longer than their scheduled time If you extend the recording time see page 37 you ...

Page 23: ...Recording a Series 1 Press GUIDE 2 Navigate to the program that you want to record 3 Press RECORD button twice 4 A series record icon will appear in the program guide Stopping a Recording 1 Press DVR RECORDED TV button 2 Use UP DOWN arrows to select the program you wish to stop recording and press OK 3 Use UP DOWN arrows to select Stop recording and press the OK button ...

Page 24: ... and then select Cancel episode and press OK button A series Use UP DOWN arrows to select Series info press OK button then select Cancel series press OK select Cancel series and press OK Deleting a Recording Program 1 Press DVR RECORDED TV button 2 Use UP DOWN arrows to highlight the recorded program that you want to delete and press OK 3 Use UP DOWN arrows to select Erase and press OK 4 Use UP DO...

Page 25: ...2 Use UP DOWN arrows to select a time period and press OK To protect your recordings from being deleted automatically 1 Navigate to Keep until and press OK 2 Use UP DOWN arrows to select one of the following and press OK 3 Keep until space needed Deletes the program automatically when space is needed Keep until I erase Stores the program until it is manually deleted To change the time slot that yo...

Page 26: ... programs at once on any TV in your home If you try to record more than 4 programs at once a Recording conflict screen will appear to help you resolve the conflict Resolving a Recording Conflict 1 To cancel recording the program that caused the conflict use UP DOWN arrows to select Don t record and press OK Or To resolve the conflict by changing which programs to record use UP DOWN arrows to selec...

Page 27: ...rogram My DVR The remote DVR scheduler will look like this Note To use the Remote DVR feature you will need to register your account at hawaiiantel com myaccount See page 24 on how to register for My Account Record a Program or Series There are three ways to record a program series 1 Use the Date Time Channel drop down menus 2 Browse the guide via the up down left right buttons 3 Search for progra...

Page 28: ...uide will automatically update as a date is selected 2 Select a time 3 Select a channel 4 Choose the program series you d like to record and a new window will open 5 Determine if you d like to record the program or the series 6 Choose a Stop time 7 Choose how long the recorded item will be kept 8 Click Record ...

Page 29: ...he upper right hand corner of the screen to browse the guide 2 Choose the program series you d like to record and a new window will open 3 Determine if you d like to record the program or the series 4 Choose Stop time 5 Choose how long the recorded item will be kept 6 Click Record ...

Page 30: ...ew window will open 5 Determine if you d like to record the program or the series 6 Choose Stop time 7 Choose how long the recorded item will be kept 8 Click Record Resolving Conflicting Scheduled Recordings The Whole Home DVR can record up to four programs at the same time If you attempt to record more than four programs the following prompt will appear Resolve this conflict by choosing which pro...

Page 31: ...5 To delete a recorded program from your Whole Home DVR click the red Delete button to the right of the program title Managing Scheduled Recordings You can also manage scheduled recordings via the Remote DVR Scheduler 1 Click on Scheduled Shows at the top of the screen 2 Click on the program title to edit program the whole series manage stop times or keep length Remember to click on Update if any ...

Page 32: ...on to automatically change the last channel viewed 1 Press the MENU button on your remote 2 Use the LEFT RIGHT arrow buttons to scroll to Settings and press the OK button 3 Use the UP DOWN arrow buttons to scroll to Television and press the OK button 4 Use the up and down arrow buttons to scroll to Recent Panel and press the OK button 5 Select the option that you would prefer Turn the recent panel...

Page 33: ...V events 1 Press MENU 2 Navigate to Search and press OK Now search by one of the following Title of a TV show VOD or PPV program Name of a person actor actress director 3 Navigate to highlight the first letter you are entering and press OK 4 Repeat step 3 to enter more letters To enter a number navigate to 123 and press OK Navigate to highlight a number and press OK To return to the alphabet navig...

Page 34: ...Quick Tip Quickly search by using the number keypad on your remote to spell the name of the person or program you are looking for ...

Page 35: ...le on your TV When there is an incoming call the phone number will appear at the top of your TV as shown Turning Off Caller ID 1 Press MENU 2 Use LEFT RIGHT arrows to navigate to My Account 3 Use UP DOWN arrows to navigate to Caller ID Snooze 4 Use LEFT RIGHT arrows to select Turn off and press OK ...

Page 36: ...ct Turn On and press OK Caller ID Snooze 1 Press MENU 2 Use LEFT RIGHT arrows to navigate to My Account 3 Use the UP DOWN arrows to navigate to Caller ID Snooze 4 Use the UP DOWN arrows to navigate to Minutes 5 Enter the number of minutes up to 999 using the number pad on your remote 6 Use the UP DOWN arrows to navigate to Snooze and press OK ...

Page 37: ...ount 3 Use the UP DOWN arrows to navigate to Caller ID Snooze 4 Select Reset and press OK Viewing Call History 1 Press MENU 2 Use LEFT RIGHT arrows to navigate to My Account 3 Use UP DOWN arrows to select Call History Press OK Note Up to 30 days of call history will be displayed ...

Page 38: ...p 3 Browse and purchase HSN products using your remote Restrictions apply A HSN account is required to purchase using the HSN Shop by Remote app on Hawaiian Telcom TV Shop by Remote orders will be sent to the shipping address on your HSN account and orders will be billed to the credit card on your HSN account Contact HSN customer service at 1 888 436 6464 to ship to a different address bill to a d...

Page 39: ...g up the Social TV app on your TV You ll need an internet connection and your Facebook account information to get started Part 1 Registration of your email address 1 Press the Go Interactive button on your remote control then scroll to Social TV and select Facebook 2 Scroll down to the My Profile LOG IN tile ...

Page 40: ...3 1 3 Scroll to the submenu on the right and select CREATE A NEW USER 4 Enter the email address you use to login to your Facebook then press OK ...

Page 41: ...ing YES Part 2 Choosing a PIN 1 Check your email account and open the email from facebook hawaiiantel com user name may only show as Facebook Click on the link at the bottom of the email Check your Spam folder if you didn t receive the email ...

Page 42: ...3 1 2 Log in to your Facebook account 3 Select Okay to allow Facebook feature options ...

Page 43: ...3 1 4 Press Okay to accept and authorize the application 5 Create a TV profile PIN ...

Page 44: ...1 If you ve exited the Social TV App return to the app on Hawaiian Telcom TV Press the Go Interactive button on your remote control then scroll to Social TV and select Facebook Or if you the Social TV app is launched select Log In To Your Profile Now 2 Select your user name and press the OK button on your remote ...

Page 45: ...3 1 3 Enter your 4 digit Facebook on TV profile PIN then press the OK on your remote control If you don t see your profile name you may need to re authenticate ...

Page 46: ...3 1 4 You re now logged into the Social TV app and can access your Facebook profile Use the arrow keys on your remote to navigate ...

Page 47: ...on 5 Follow the emailed instructions then return to your TV screen to complete the set up Click on the link provided in the email or copy and paste it into your browser Check your Spam folder if you didn t receive the email 6 Sign in to Twitter on your computer or mobile device to authorize the app 7 Set up your 4 digit TV Profile PIN and sign in from your Hawaiian Telcom TV To access Twitter on T...

Page 48: ...rently playing or are coming up next To access Stingray Music 1 Press GO INTERACTIVE on the remote to launch the App Dashboard 2 Use LEFT RIGHT arrows to scroll to Music and select Stingray Music to launch the app 3 Use LEFT RIGHT arrows to scroll through music categories 4 Use UP DOWN arrows to search through specific genres within the categories and choose a station ...

Page 49: ...RAOKE Channel app 1 Press GO INTERACTIVE on the remote to launch the App Dashboard 2 Use LEFT RIGHT arrows to scroll to Music and select The KARAOKE Channel to launch the app 3 Use LEFT RIGHT and UP DOWN arrows to navigate through the menu and press OK to make your selection Access the full library of more than 8 000 songs for 10 mo Hawaiian Telcom High Speed Internet service required The KARAOKE ...

Page 50: ...e Step 1 Have your My Account username and password ready If you have not yet registered for My Account please visit www hawaiiantel com myaccount Step 2 Login or download your app Watch directly from your desktop and laptop or download one of the apps from www hawaiiantel com tveverywhere below to your tablet or smartphone Step 3 Start Watching Enjoy hundreds of your favorite shows and hit movies...

Page 51: ...e Plus VOD lets you pause stop play rewind and fast forward your movie so you never miss a beat You ll also love the crystal clear true wide screen picture and rich 5 1 Dolby Digital sound With so many options you may never leave your couch again Renting a VOD Program 1 Press On Demand button 2 Use the Arrow Buttons to navigate through the Video On Demand categories and titles 3 Press the OK butto...

Page 52: ... OK button to see more information including a quick synopsis Director Actors and rental information 5 Use the Arrow Buttons to select Rent and press the OK button 6 Select Rent for and press the OK button to confirm your rental Your video will begin right away ...

Page 53: ...ase on your next Hawaiian Telcom bill Be sure to set your Parental Controls to block the Adult Content to block all titles and poster art from appearing in the Video On Demand Storefront When Parental Controls are set you will see the following ...

Page 54: ...cked while navigating through the Video On Demand Storefront You can change the look and feel of your Video On Demand Storefront to List Format 1 While the Video On Demand Storefront is launched used the Arrow Buttons to scroll to Display Style and press the OK button 2 Using the Arrow Buttons scroll to List View and press the OK button ...

Page 55: ...2 1 3 Your Video On Demand storefront will now display in List format Use the Arrow Buttons to navigate through sub categories and titles ...

Page 56: ...rentlly in your rentals 5 Press the OK to resume or start your current rental from the beginning Pay Per View PPV From special events to live sports like ESPN Gameplan Full Court games and UFC events Pay Per View has something for everyone Gather friends and family for a live PPV event and everyone can view the action from a front row seat To avoid unauthorized purchases of PPV events you can crea...

Page 57: ...play the Program info screen for that event 4 Navigate to Rent for and press OK A rental confirmation message will appear on your screen Cancelling a PPV Purchase You can easily cancel a PPV purchase by calling 643 3456 before the event starts Please note that you cannot cancel your purchase after the event starts Recording a PPV Event Provided you have a DVR you can record a PPV event after it ha...

Page 58: ...Telcom Voicemail To register visit hawaiiantel com myaccount You will need to have your account number ready which is printed on your bill Or simply call us at 643 3456 You can also add channels and or features from any computer or other web enabled device 1 Go to hawaiiantel com myaccount 2 Sign in or register by following the steps online 3 Under the Hawaiian Telcom TV section click on View Deta...

Page 59: ...elect My Account 3 Press OK Quick Tip For additional security when adding and subtracting features or channels set a 4 digit Parental Control PIN from the Settings or My Account menu Once in the Select My TV Services menu you can use the BACK button to go back a step Leave the menu at any time by pressing EXIT on your remote ...

Page 60: ...R option 3 Press OK to learn more about the chosen HD DVR services 4 Press OK to add the chosen HD DVR services to your cart 5 You ll be prompted with two choices Continue Shopping or Checkout 6 Select the desired option and press OK To Proceed to Checkout see page 27 Adding Premium Channels 1 Use LEFT RIGHT arrows to select Premium Channels 2 Use UP DOWN arrows to highlight the desired Premium Ch...

Page 61: ...sired International Channel or Pack 3 Press OK to learn more about the highlighted International Channel or Pack 4 Press OK to add the chosen International Channel or Pack to your cart 5 You ll be prompted with two choices Continue Shopping or Checkout 6 Select the desired option and press OK To Proceed to Checkout see page 27 ...

Page 62: ...te to your Set Top Box Try adjusting the brightness on your TV set Check that there is power to your Set Top Box You will see a green light around the power button on the front panel Check that your TV s Input Source is set to the type of cable that is connecting the Set Top Box to your TV set i e Component or HDMI Check that your cables are firmly attached to the TV and Set Top Box Remove any ite...

Page 63: ...e Your Hawaiian Telcom TV Set Top Box doesn t contain any user serviceable parts and removing the cover may expose you to dangerous voltage and other electrical hazards You will also want to avoid connecting any equipment to the USB ports on the back of your Hawaiian Telcom TV Set Top Box They re for future use only and you could potentially damage both the equipment and the Set Top Box Cleaning W...

Page 64: ...power outlet Ensure that your TV set is plugged into a working power outlet If the Hawaiian Telcom TV Set Top Box is plugged into a power bar or surge protector make sure that the power bar is on and has not tripped If it has tripped press the reset button on the power bar to restore power If the Set Top Box is connected to a switched electrical outlet make sure that the switch is on If the green ...

Page 65: ...ur TV Most older style TV will not have any HDMI connections available If your TV does not have an HDMI connections please ensure your TV channel is set to Channel 3 Component VGA connected from STB to TV Ensure you are on the correct video input on your TV Standard Component VGA cable will have three different color cables connected to your TV and Set Top Box Component VGA cables colors will vary...

Page 66: ...te control is programmed to control your TV press the TV button and then press the Video Input button to cycle through your video inputs Refer to your TV s remote control setup guide to change inputs on your TV If you are unable to switch between video inputs by using your remote s refer to your TV s user guide for further instructions Check to ensure that your cables are firmly attached Some prog...

Page 67: ...content Please refer to the Parental Control section on pages 10 and 11 for more details What is the difference between VOD and PPV VOD is primarily comprised of movies that you can rent and watch as many times as you want within the rental period PPV events are usually live events and start at a specific time set by the content provider If you have a DVR a PPV event can be recorded unlike a VOD r...

Page 68: ...imately 166 hours of high definition programming How many programs can I record at once You can record 4 live programs at once on your DVR up to 2 of these programs can be in HD How many recordings can I watch simultaneously Up to 4 recorded programs can be viewed simultaneously one of which has to be viewed on the TV connected to your DVR Can I schedule a recurring recording Yes See page 35 for i...

Page 69: ...ingle Tuner can be used with Hawaiian Telcom s TV service by connecting the infrared extender provided by Tivo to change the channel on the Hawaiian Telcom Set Top Box connected to the TV in question Unfortunately Tivo manufactures their HD and Premier models to only work with cable technology and requires a CableCard from a cable company and are therefore not compatible nor supported by Tivo for ...

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