Before Calling Technical Support for Hawaiian
Telcom TV Issues
Press the
STB
button located at the top right-hand side of your remote, to
ensure that the operating mode is set to Hawaiian Telecom’s TV Services.
Check that you are within 20 feet of your Set Top Box and have a clear line of
sight with no obstructions, such as a glass door, in order for your remote
control to work.
Check or replace the batteries in the remote control.
On some TVs, the brightness settings can interfere with the signal from your
remote to your Set Top Box. Try adjusting the brightness on your TV set.
Check that there is power to your Set Top Box. You will see a green light
around the power button on the front panel.
Check that your
TV’s Input/Source is set to the type of cable that is connecting
the Set Top Box to your TV set, i.e. Component or HDMI.
Check that your cables are firmly attached to the TV and Set Top Box.
Remove any items that may have been placed on top of any Hawaiian Telcom
TV equipment. All equipment needs at least two inches of free space for
proper ventilation. Do not place any TV equipment on a rug or bed as it may
overheat.
Turn your Set Top Box off and on by pressing
POWER
button on your Set
Top Box to reset the system.
