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You need the following items to register for Smart Call Home:

•

SMARTnet contract number for your router.

•

Your email address

•

Your Cisco.com username

For information about how to configure Call Home to work with the Smart Call Home service, see the

Smart

Call Home

.

Anonymous Reporting

Smart Call Home is a service capability that is included with many Cisco service contracts and is designed
to assist you help resolve problems quickly. In addition, the information gained from crash messages helps
Cisco understand equipment and issues occurring in the field. If you decide not to use Smart Call Home, you
can still enable Anonymous Reporting to allow Cisco to securely receive minimal error and health information
from the device. If you enable Anonymous Reporting, your customer identity remains anonymous, and no
identifying information is sent.

When you enable Anonymous Reporting, you acknowledge your consent to transfer the specified data to
Cisco or to vendors operating on behalf of Cisco (including countries outside the United States). Cisco
maintains the privacy of all customers. For information about how Cisco treats personal information, see
the Cisco Privacy Statement at

Cisco Online Privacy Statement

.

Note

When Call Home is configured in an anonymous way, only crash, inventory, and test messages are sent to
Cisco. No identifying information is sent.

For more information about what is sent in these messages, see the Alert Group Trigger Events and Commands
section.

Smart Licensing

Smart Licensing uses the Smart Call Home service.

The Smart Licensing service is an alternative licensing architecture to Cisco Software Licensing (CSL). Smart
Licensing uses the Cisco Smart Software Manager as a backend tool for managing licenses. Smart Call Home
must be configured before using the Smart Licensing. By default, Smart Licensing and Smart Call Home are
enabled on the Cisco cBR routers.

For more information about Smart Licensing, see the

Cisco Smart Licensing on the Cisco cBR Router

topic.

How to Configure Call Home

Configuring Smart Call Home (Single Command)

Smart Call Home is enabled by default on the router. The CiscoTAC-1 profile to send data to Cisco is also
enabled by default.

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide

for Cisco IOS XE Fuji 16.8.x    

5

Call Home

How to Configure Call Home

Summary of Contents for cBR 8

Page 1: ...g and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x First Published 2018 03 07 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ... 2018 Cisco Systems Inc All rights reserved ...

Page 3: ...g Contact Information 7 Configuring Destination Profiles 9 Creating a New Destination Profile 10 Copying a Destination Profile 12 Renaming a Destination Profile 13 Setting Profiles to Anonymous Mode 13 Subscribing to Alert Groups 14 Periodic Notification 16 Message Severity Threshold 17 Syslog Pattern Matching 18 Configuring Snapshot Command List 18 Configuring General Email Options 19 Configuring...

Page 4: ...c Signature Events and Actions 31 Diagnostic Signature Event Detection 32 Diagnostic Signature Actions 32 Action Types 33 Diagnostic Signature Variables 33 How to Configure Diagnostic Signatures 34 Configuring the Service Call Home for Diagnostic Signatures 34 Configuring Diagnostic Signatures 36 Verifying the Call Home Configuration 37 Configuration Example for Call Home 41 Example Call Home Conf...

Page 5: ...xt 73 Configuration Examples for SNMP Support over VPNs Context Based Access Control 76 Example Configuring Context Based Access Control 76 Additional References 77 Feature Information for SNMP Support over VPNs Context Based Access Control 79 C H A P T E R 3 SNMP Engine Enhancement 81 Hardware Compatibility Matrix for the Cisco cBR Series Routers 81 Restrictions for SNMP Cache Engine Enhancement ...

Page 6: ...LS TLVs 100 Control Point Discovery 100 CPD Protocol Hierarchy 100 Control Relationship 101 How to Configure CPD 101 Enabling CPD Functionality 101 Examples for CPD Enable 102 Debugging CPD Functionality 102 Configuring Control Relationship Identifier 102 Examples 103 Enabling NLS Functionality 103 Examples 104 Debugging NLS Functionality 104 Configuring Authorization Group Identifier and Authenti...

Page 7: ...117 Example Configuring the IPDR Template 117 Example Configuring the IPDR Exporter 117 Verifying IPDR Streaming Protocol 117 Verifying the IPDR Collector 118 Verifying IPDR exporter 118 Verifying IPDR session 118 Verifying IPDR Session Collector 119 Verifying IPDR Session Template 119 Additional References 119 Feature Information for IPDR Streaming Protocol 120 C H A P T E R 7 Usage Based Billing...

Page 8: ... Enabling Usage based Billing Feature File Mode Using SNMP Commands 137 Examples for Enabling Usage Billing using SNMP Mode 140 Enabling Usage based Billing Feature Streaming Mode Using CLI Commands 141 Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands 142 Examples for SNMP Commands 163 Enabling and Configuring the Secure Copy Protocol optional 164 Configuring the Cisco CMTS ...

Page 9: ...st 197 Cisco Cable Manager and Cisco Broadband Troubleshooter 199 Benefits 199 How to Configure Flap List Troubleshooting 199 Configuring Flap List Operation Using the CLI optional 200 Clearing the Flap List and Counters Using the CLI optional 201 Enabling or Disabling Power Adjustment Using the CLI optional 202 Configuring Flap List Operation Using SNMP optional 204 Clearing the Flap List and Cou...

Page 10: ...isco CMTS 223 Configuration Examples 224 Additional References 225 Feature Information for Maximum CPE and Host Parameters 226 C H A P T E R 1 1 SNMP Background Synchronization 227 Information About SNMP Background Synchronization 227 How to Configure SNMP Background Synchronization 228 Enabling SNMP Background Synchronization 228 Setting Data Interval 228 Verifying SNMP Background Synchronization...

Page 11: ...ing the Testing Process 239 Removing the Field Diagnostic Image from a Line Card 239 Configuration Example for Online Offline Diagnostics 239 Feature Information for Online Offline Diagnostics 240 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x xi Contents ...

Page 12: ...Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x xii Contents ...

Page 13: ...ature Navigator to find information about the platform support and Cisco software image support To access Cisco Feature Navigator go to the link http tools cisco com ITDIT CFN You do not require a cisco com login account Contents Hardware Compatibility Matrix for the Cisco cBR Series Routers page 2 Prerequisites for Call Home page 2 Restrictions for Call Home page 3 Information About Call Home pag...

Page 14: ...MOD Cisco cBR 8 Upstream PHY Modules PID CBR D30 US MOD PID CBR D31 US MOD Cisco IOS XE Release 16 5 1 and Later Releases Cisco cBR 8 Supervisor PID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Prerequisites for Call Home Contact email address required for full registration with Smart Call Home optional if Call Home is enabled...

Page 15: ...vices like automatically raising a Cisco Technical Assistance Center TAC case Note Restrictions for Call Home If there is no IP connectivity or if the interface in the VRF to the profile destination is down Smart Call Home messages cannot be sent Smart Call Home operates with any SMTP server You can configure up to five SMTP servers for Smart Call Home Information About Call Home The Call Home fea...

Page 16: ... configuration crash diagnostic environment inventory snapshot and syslog Filtering of messages based on the severity and pattern matching Scheduling of periodic message sending Obtaining Smart Call Home Services If you have a service contract directly with Cisco you can register for the Smart Call Home service Smart Call Home analyzes Smart Call Home messages and provides background information a...

Page 17: ...mers For information about how Cisco treats personal information see the Cisco Privacy Statement at Cisco Online Privacy Statement Note When Call Home is configured in an anonymous way only crash inventory and test messages are sent to Cisco No identifying information is sent For more information about what is sent in these messages see the Alert Group Trigger Events and Commands section Smart Lic...

Page 18: ...gistration process http proxy ipv4 address ipv6 address name An IPv4 or IPv6 address or server name Maximum length is 64 contact email addr email company com port port number Port number Range is 1 to 65535 HTTP proxy option allows you to set your own proxy server to buffer and secure the internet connections from your devices Note After successfully enabling Call Home either in anonymous or full ...

Page 19: ...l home DETAILED STEPS Purpose Command or Action Enters global configuration mode configure terminal Example Router configure terminal Step 1 Enables the Call Home feature service call home Example Router config service call home Step 2 Disables the Call Home feature no service call home Example Router config no service call home Step 3 Configuring Contact Information Each router must include a con...

Page 20: ... com Step 3 Optional Assigns the customer s phone number phone number phone number Example Router cfg call home phone number 1 222 333 4444 Step 4 The number must begin with a plus prefix and may contain only dashes and numbers Enter up to 16 characters If you include spaces you must enclose your entry within double quotation marks Note Optional Assigns the customer s street address where RMA equi...

Page 21: ...e a new destination profile you must assign a profile name You can control which profile to be used for Smart Licensing by enabling or disabling smart licensing data of that profile Only one active profile can have smart license data enabled If you use the Smart Call Home service the destination profile must use the XML message format Note A destination profile includes the following information P...

Page 22: ...rt is not generated if the Call Home severity level of the alert is lower than the message severity level set for the destination profile You can also configure a destination profile to allow periodic inventory update messages by using the inventory alert group A predefined destination profile CiscoTAC 1 is supported It supports the XML message format This profile is preconfigured with the Cisco S...

Page 23: ...at The default is XML destination preferred msg format long text short text xml Step 7 Example Router cfg call home profile destination preferred msg format xml long text Configures the long text message format short text Configures the short text message format xml Configures the XML message format Optional Configures a maximum destination message size for the destination profile destination mess...

Page 24: ...estination Profile You can create a new destination profile by copying an existing profile DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Enters global configuration mode configure terminal Example Router configure terminal Step 2 Enters Call Home configuration mode call home Example Router config call home ...

Page 25: ...all home Step 3 Renames the existing destination profile rename profile source profile target profile Step 4 Example Router cfg call home rename profile profile1 profile2 source profile Name of the source destination profile target profile Name of the target destination profile Setting Profiles to Anonymous Mode DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Ex...

Page 26: ...y crash inventory and test messages are sent Note Subscribing to Alert Groups An alert group is a predefined subset of Call Home alerts that are supported A destination profile can receive one or more selected alert groups Configuration Crash Diagnostic Environment Inventory Snapshot Syslog The triggering events for each alert group are listed in the Alert Groups Trigger Events and Commands and th...

Page 27: ...oup The Configuration alert group can be configured for periodic notification subscribe to alert group configuration periodic daily hh mm monthly date hh mm weekly day hh mm Example Router cfg call home profile subscribe to alert group configuration periodic daily 12 00 Step 6 Subscribes to the Crash alert group in the user profile By default Cisco TAC profile subscribes to the Crash alert group a...

Page 28: ... Syslog alert group can be configured to filter messages subscribe to alert group syslog severity catastrophic disaster fatal critical major minor Step 12 based on the severity You can specify a pattern to be matched warning notification normal debugging pattern string in the syslog message If the pattern contains spaces you must enclose it in quotes Example Router cfg call home profile subscribe ...

Page 29: ...you can set a threshold for relay of alert group messages that are based on the message severity level Any message with a value lower than the destination profile threshold is not sent to the destination Subscribing to an alert group in a destination profile with a specified severity would also subscribe you to messages triggered by the events that have same or higher severity in that alert group ...

Page 30: ...verity threshold If the pattern contains spaces you must enclose it in quotes when configuring You can specify up to five patterns for each destination profile Configuring Snapshot Command List To configure the snapshot command list perform the following steps DETAILED STEPS Purpose Command or Action Enters global configuration mode configure terminal Example Device configure terminal Step 1 Enter...

Page 31: ...of five total mail server definitions Consider the following guidelines when configuring the mail server Backup email servers can be defined by repeating the mail server command using different priority numbers The mail server priority number parameter can be configured from 1 to 100 The server with the highest priority lowest priority number is tried first To configure general email options perfo...

Page 32: ...der from email address Example Device cfg call home sender from username example com Step 4 Optional Assigns the email address that appears in the reply to field in Call Home email messages sender reply to email address Example Device cfg call home sender reply to username example com Step 5 Assigns the source interface name to send call home messages source interface interface name Step 6 Example...

Page 33: ...device Note Specifying Rate Limit for Sending Call Home Messages To specify the rate limit for sending Call Home messages perform the following steps SUMMARY STEPS 1 configure terminal 2 call home 3 rate limit number DETAILED STEPS Purpose Command or Action Enters global configuration mode configure terminal Example Device configure terminal Step 1 Enters call home configuration mode call home Exa...

Page 34: ...me Step 2 Specifies the proxy server for the HTTP request http proxy ipv4 address ipv6 address name name Example Device config http proxy 1 1 1 1 port 1 Step 3 Enabling AAA Authorization to Run Cisco IOS Commands for Call Home Messages To enable AAA authorization to run Cisco IOS commands that enable the collection of output for a Call Home message perform the following steps SUMMARY STEPS 1 confi...

Page 35: ...ple Device cfg call home aaa authorization username username username user Default username is callhome Maximum length is 64 Configuring Syslog Throttling To enable or disable Call Home syslog message throttling and avoid sending repetitive Call Home syslog messages perform the following steps SUMMARY STEPS 1 configure terminal 2 call home 3 no syslog throttling DETAILED STEPS Purpose Command or A...

Page 36: ...e amount of data Currently show command output is not being scrubbed except for configuration messages in the show running config all and show startup config data SUMMARY STEPS 1 configure terminal 2 call home 3 data privacy level normal high hostname DETAILED STEPS Purpose Command or Action Enters global configuration mode configure terminal Example Device configure terminal Step 1 Enters call ho...

Page 37: ...and or Action Sends a test message to the specified destination profile The user defined test message text is optional but must be enclosed in quotes call home test test message profile name Example Router call home test profile profile1 Step 1 if it contains spaces If no user defined message is configured a default message is sent Sending Call Home Alert Group Messages Manually Before You Begin O...

Page 38: ... or to all subscribed destination profiles call home send alert group inventory profile name Example Router call home send alert group inventory Step 5 Submitting Call Home Analysis and Report Requests You can use the call home request command to submit information about your system to Cisco Systems to receive helpful analysis and report information specific to your system You can request various ...

Page 39: ... The show command must be contained in quotes call home request output analysis show command Example profile name ccoid user id Step 1 Example Device call home request output analysis show diag profile TG Sends the output of a predetermined set of commands such as the show running config all and show version commands for call home request config sanity bugs list command reference product advisory ...

Page 40: ...ted by It can be any run command including commands for all modules The commands must be contained in quotes email msg format long text xml tac sevice request SR email profile profile name email msg format long text xml If the email option is selected and a profile name is specified the command output call home send cli command cli list http profile profile name is sent to the email address config...

Page 41: ...s HTTP Secure HTTP HTTPS transport is required for downloading DS files Install the certification authority CA certificate to enable the authentication of the destination HTTPS server If you configure the trustpool feature the CA certificate is not required Note Information About Diagnostic Signatures Diagnostic Signature Overview Diagnostic signatures DS for the Call Home system provides a flexib...

Page 42: ... Trustpool Management feature The PKI Trustpool Management is enabled by default on devices to create a scheme to provision store and manage a pool of certificates from known certification authorities CAs The trustpool feature installs the CA certificate automatically The CA certificate is required for the authentication of the destination HTTPS servers There are two types of DS update requests to...

Page 43: ...S is valid Diagnostic Signature Workflow The diagnostic signature feature is enabled by default in Cisco software The following is the workflow for creating diagnostic signatures 1 Find the DSs you want to download and assign them to the device This step is mandatory for a regular periodic download but not required for a forced download 2 The device downloads every assigned DS or a specific DS by ...

Page 44: ... detectors two ore more corresponding tracked object states and a time period for the events to occur The specification format for multiple event detection can include complex event correlation for tracked event detectors For example three event detectors syslog OIR and IPSLA are defined during the creation of a DS file The correlation that is specified for these event detectors is that the DS wil...

Page 45: ...les The following are the supported DS variable types System variable variables assigned automatically by the device without any configuration changes The Diagnostic Signatures feature supports two system variables ds_hostname and ds_signature_id Environment variable values assigned manually by using the environmentvariable name variable value command in call home diagnostic signature configuratio...

Page 46: ...se the predefined CiscoTAC 1 profile Note Before You Begin Before you download and configure diagnostic signatures DSs on a device you must ensure that the following conditions are met Assign one or more DSs to the device HTTP Secure HTTP HTTPS transport is required for downloading DS files Install the certification authority CA certificate to enable the authentication of the destination HTTPS ser...

Page 47: ...home profile destination transport method email email Sets the email message transport method http Sets the HTTP message transport method To configure diagnostic signatures you must use the http option Note Configures the destination email address or URL to which Call Home messages are sent destination address email email address http url Example Router cfg call home profile destination address ht...

Page 48: ...Step 4 Specifies the destination profile on a device that DS uses profile ds profile name Example Router cfg call home diag sign profile user1 Step 5 Sets the environment variable value for DS on a device environment ds_env var name ds env var value Example Router cfg call home diag sign environment ds_env1 envarval Step 6 Exits call home diagnostic signature mode and returns to privileged EXEC mo...

Page 49: ...t yet set up site ID Not yet set up source ip address Not yet set up source interface TenGigabitEthernet4 1 1 Mail server 1 Address 173 36 13 143 Priority 60 http proxy Not yet set up Diagnostic signature enabled Profile CiscoTAC 1 status ACTIVE Smart licensing messages enabled Profile CiscoTAC 1 status ACTIVE aaa authorization disable aaa authorization username callhome default data privacy norma...

Page 50: ...on disable aaa authorization username callhome default data privacy normal syslog throttling enable Rate limit 20 message s per minute Snapshot command 0 show cable modem summary totalb Snapshot command 1 show cable modem summary total Available alert groups Keyword State Description configuration Enable configuration info crash Enable crash and traceback info diagnostic Enable diagnostic info env...

Page 51: ...ver 1 Address 173 36 13 143 Priority 60 show call home profile all name Displays the configuration of the specified destination profile Use the keyword all to display the configuration of all destination profiles Following is a sample output of the command Router show call home profile CiscoTac 1 Profile Name CiscoTAC 1 Profile status ACTIVE Profile mode Full Reporting Reporting Data Smart Call Ho...

Page 52: ... 0 Request 0 0 0 Send CLI 0 0 0 SCH 0 0 0 Total Failed 0 0 0 Config 0 0 0 Crash 0 0 0 Diagnostic 0 0 0 Environment 0 0 0 Inventory 0 0 0 Snapshot 0 0 0 SysLog 0 0 0 Test 0 0 0 Request 0 0 0 Send CLI 0 0 0 SCH 0 0 0 Total Ratelimit dropped 0 0 0 Config 0 0 0 Crash 0 0 0 Diagnostic 0 0 0 Environment 0 0 0 Inventory 0 0 0 Snapshot 0 0 0 SysLog 0 0 0 Test 0 0 0 Request 0 0 0 Send CLI 0 0 0 SCH 0 0 0 L...

Page 53: ...ort ip host tools cisco com 72 163 4 38 vrf definition smart vrf address family ipv4 exit address family address family ipv6 exit address family interface TenGigabitEthernet4 1 1 vrf forwarding smart vrf ip address 172 22 11 25 255 255 255 128 no ip proxy arp ip route vrf smart vrf 72 163 4 38 255 255 255 255 172 22 11 1 ip http client source interface TenGigabitEthernet4 1 1 Following is a config...

Page 54: ...Authority ou Class 3 Public Primary Certification Authority Step 3 Optional Configure VRF Example Router config vrf def smart vrf Router config vrf address family ipv4 Router config vrf af exit address family Router config vrf address family ipv6 Router config vrf af exit address family Step 4 Set up the network interface Example Router config interface TenGigabitEthernet4 1 1 Router config vrf fo...

Page 55: ...ude Total Message Types Total Email HTTP Total Success 1 0 1 Total In Queue 0 0 0 Total Failed 0 0 0 Total Ratelimit Step 9 Display the Call Home configuration Example Router show call home profile CiscoTAC 1 Profile Name CiscoTAC 1 Profile status ACTIVE Profile mode Full Reporting Reporting Data Smart Call Home Smart Licensing Preferred Message Format xml Message Size Limit 3145728 Bytes Transpor...

Page 56: ...IPv6 is enabled you must configure the IPv6 address Note Step 4 Verify the data path Example Verify the connectivity to TenGigabitEthernet4 1 1 interface Router ping vrf smart vrf 172 22 11 25 Verify the connectivity to TenGigabitEthernet4 1 1 gateway Router ping vrf smart vrf 172 22 11 1 Verify the connectivity to tools cisco com Router ping vrf smart vrf 72 163 4 38 Step 5 Optional Configure Cal...

Page 57: ... address email xyz company com Router cfg call home profile subscribe syslog severity notification pattern UPDOWN changed state to down up Router cfg call home profile subscribe to alert group snapshot periodic daily 12 00 Router cfg call home profile end Step 8 Send the Call Home alert group message manually and verify the configuration Example Router call home send alert group inventory profile ...

Page 58: ... changed state to down up notification Default Settings Table 3 Default Call Home Parameters Default Parameters Enabled Call Home feature status Active User defined profile status Active Predefined CiscoTAC 1 profile status HTTP Transport method XML Message format type Enabled Alert group status Debug Call Home message severity threshold 20 Message rate limit for messages per minute Disabled AAA a...

Page 59: ...n and Executed Commands Severity Syslog Event Call Home Trigger Event Alert Group Periodic events that are related to configuration sent monthly Commands executed show platform show version show inventory show running config all show startup config normal periodic Configuration Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE ...

Page 60: ...ogging show region show stack Crash system show version show inventory show logging show region show stack more crashinfo file Crash module show version show inventory show platform show logging show region show stack more crashinfo file debug Crash Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 48 Call Home Aler...

Page 61: ...at are related to power fan and environment sensing elements such as temperature alarms Commands executed show platform show environment show inventory show logging minor CBR_PEM 6 FANOK CBR_PEM 3 FANFAIL FAN_FAILURE Environmental ENVIRONMENTAL 1 ALERT TEMPERATURE_ALARM CBR_PEM 6 PEMOK CBR_PEM 3 PEMFAIL POWER_SUPPL Y_FAILURE Cisco cBR Series Converged Broadband Routers Troubleshooting and Network ...

Page 62: ...file systems show bootflash all show data corruption show memory statistics show process memory show process cpu show process cpu history show license udi show license detail show buffers show platform software proc slot monitor cycle normal OIR_REMOVE OIR_INSERTION Inventory User generated CLI commands normal Snapshot Events that are generated by Syslog messages Commands executed show inventory s...

Page 63: ...ry Event Message Inserted Fields for a User Generated Test Message The following table describes the short text formatting option for all the message types Table 5 Short Text Message Format Description Data Item Configured device name Device identification Time stamp of the triggering event Date and time stamp Plain English description of triggering the event Error isolation message Error level su...

Page 64: ...uct family name Source ID CallHome CustomerData ContractData DeviceId Unique device identifier UDI for the end device that generated the message Ensure that the field is empty if the message is nonspecific to a device The format is type Sid serial type is the product model number from the backplane IDPROM is a separator character Sid is C identifying the serial ID as a chassis serial number serial...

Page 65: ...e of the device Device name CallHome CustomerData SystemInfo Contact Name of the contact person for issues that are associated with the node that experienced the event Contact name CallHome CustomerData SystemInfo ContactEmail Email address of the contact person for this unit Contact email CallHome CustomerData SystemInfo ContactPhoneNumber Phone number of the contact person for this unit Contact ...

Page 66: ... of the command that is automatically executed Command output text The following table describes the reactive and proactive event message format for full text or XML messages Table 8 Inserted Fields for a Reactive and Proactive Event Message XML Tag XML Only Description Plain Text and XML Data Item Plain Text and XML aml body chassis hwVersion Hardware version of chassis Chassis hardware version a...

Page 67: ...rated Test Message XML Tag XML Only Description Plain Text and XML Data Item Plain Text and XML aml body process id Unique process ID Process ID aml body process processState State of process for example running or halted Process state aml body process exception Exception or reason code Process exception Sample syslog Alert Notification in XML Format xml version 1 0 encoding UTF 8 soap env Envelop...

Page 68: ... ch DeviceId ch ContractData ch SystemInfo ch Name sig cbr ch Name ch Contact ch Contact ch ContactEmail xxxx company com ch ContactEmail ch ContactPhoneNumber ch ContactPhoneNumber ch StreetAddress ch StreetAddress ch SystemInfo ch CCOID ch CCOID ch CustomerData ch Device rme Chassis xmlns rme http www cisco com rme 4 0 rme Model CBR 8 CCAP CHASS rme Model rme HardwareVersion 0 1 rme HardwareVers...

Page 69: ...WR 3KW AC V2 VID V02 SN DTM173702GD sig cbr aml block Data aml block Attachment aml block Attachment type inline aml block Name show logging aml block Name aml block Data encoding plain CDATA show logging Load for five secs 2 0 one minute 2 five minutes 2 Time source is NTP 04 27 02 886 CST Tue Dec 16 2014 Syslog logging enabled 0 messages dropped 51 messages rate limited 0 flushes 0 overruns xml ...

Page 70: ...p started Dec 15 20 20 35 603 IOSXE_MGMTVRF 6 CREATE_SUCCESS_INFO Management vrf Mgmt intf created with ID 1 ipv4 table id 0x1 ipv6 table id 0x1E000001 Dec 15 20 20 34 513 IOSXE 6 PLATFORM CLC4 cpp_cp Process CPP_PFILTER_EA_EVENT__API_CALL__REGISTER Dec 15 20 20 03 806 HW_PFU 3 PFU_IDPROM_CORRUPT R0 0 cmand The PEM FM idprom could be read but is corrupt in slot P11 The system will run without envi...

Page 71: ...NK 5 CHANGED Interface TenGigabitEthernet4 1 2 changed state to administratively down Dec 16 04 20 45 546 CST LINK 5 CHANGED Interface TenGigabitEthernet4 1 3 changed state to administratively down Dec 16 04 20 45 548 CST LINK 5 CHANGED Interface TenGigabitEthernet4 1 4 changed state to administratively down Dec 16 04 20 45 551 CST LINK 5 CHANGED Interface TenGigabitEthernet4 1 5 changed state to ...

Page 72: ...4 20 46 472 CST LINEPROTO 5 UPDOWN Line protocol on Interface GigabitEthernet0 changed state to up Dec 16 04 20 46 543 CST LINEPROTO 5 UPDOWN Line protocol on Interface TenGigabitEthernet4 1 2 changed state to down Dec 16 04 20 46 546 CST LINEPROTO 5 UPDOWN Line protocol on Interface TenGigabitEthernet4 1 3 changed state to down Dec 16 04 20 46 548 CST LINEPROTO 5 UPDOWN Line protocol on Interface...

Page 73: ...LinkUp Interface Cable6 0 0 upstream1 changed state to up Dec 16 04 22 14 566 CST SNMP 5 LINK_UP LinkUp Interface Cable6 0 2 upstream0 changed state to up Dec 16 04 22 14 566 CST SNMP 5 LINK_UP LinkUp Interface Cable6 0 2 upstream1 changed state to up Dec 16 04 22 15 051 CST SNMP 5 LINK_UP LinkUp Interface Cable6 0 0 changed state to up Dec 16 04 22 15 258 CST SNMP 5 LINK_UP LinkUp Interface Cable...

Page 74: ... SNMP 5 LINK_DOWN LinkDown Interface Integrated Cable6 0 0 downstream1 changed state to down Dec 16 04 22 57 161 CST SNMP 5 LINK_DOWN LinkDown Interface Integrated Cable6 0 0 downstream2 changed state to down Dec 16 04 22 57 162 CST SNMP 5 LINK_DOWN LinkDown Interface Integrated Cable6 0 0 downstream3 changed state to down Dec 16 04 22 57 162 CST SNMP 5 LINK_DOWN LinkDown Interface Integrated Cabl...

Page 75: ...terface Integrated Cable6 0 1 1 changed state to up Dec 16 04 22 59 449 CST LINEPROTO 5 UPDOWN Line protocol on Interface Wideband Cable6 0 0 0 changed state to up Dec 16 04 22 59 450 CST LINK 3 UPDOWN Interface Wideband Cable6 0 0 0 changed state to up Dec 16 04 22 59 450 CST LINK 3 UPDOWN Interface Wideband Cable6 0 0 1 changed state to up Dec 16 04 22 59 450 CST LINK 3 UPDOWN Interface Wideband...

Page 76: ...m support The Cisco Support website provides extensive online resources including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies To receive security and technical information about your products you can subscribe to various services such as the Product Alert Tool accessed from Field Notices the Cisco Technical Services Newsletter and...

Page 77: ...bsequent releases of that software release train also support that feature Note Table 11 Feature Information for Call Home Feature Information Releases Feature Name This feature was integrated into the Cisco IOS XE Everest 16 6 1 on the Cisco cBR Series Converged Broadband Routers Cisco IOS XE Everest 16 6 1 Smart Call Home Cisco cBR Series Converged Broadband Routers Troubleshooting and Network M...

Page 78: ...Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 66 Call Home Feature Information for Call Home ...

Page 79: ... Based Access Control page 76 Additional References page 77 Feature Information for SNMP Support over VPNs Context Based Access Control page 79 Finding Feature Information Finding Feature Information Your software release may not support all the features that are documented in this module For the latest feature information and caveats see the release notes for your platform and software release Th...

Page 80: ... DS MOD PID CBR D31 DS MOD Cisco cBR 8 Upstream PHY Modules PID CBR D30 US MOD PID CBR D31 US MOD Cisco IOS XE Release 16 5 1 and Later Releases Cisco cBR 8 Supervisor PID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Restrictions for SNMP Support over VPNs Context Based Access Control If you delete an SNMP context using the no...

Page 81: ... RFC 1905 and RFC 1906 SNMPv2c is an update of the protocol operations and data types of SNMPv2p SNMPv2 Classic and uses the community based security model of SNMPv1 SNMPv1 and SNMPv2 are not as secure as SNMPv3 SNMP version 1 and 2 use plain text communities and do not perform the authentication or security checks that SNMP version 3 performs To configure the SNMP Support over VPNs Context Based ...

Page 82: ...The SNMP Support for VPNs Context Based Access Control feature provides configuration commands that allow users to associate SNMP agents and managers with specific VRFs The associated VRF is used for the sending of SNMP notifications traps and informs and responses between agents and managers If a VRF is not specified the default routing table for the VPN is used VPN Aware SNMP The SNMP Support fo...

Page 83: ...cessing information about other VPN userss on the same networking device VPN aware SNMP requires an agreement between SNMP manager and agent entities operating in a VPN environment on a mapping between the SNMP security name and the VPN ID This mapping is created by using multiple contexts for the SNMP data of different VPNs through the configuration of the SNMP VACM MIB The SNMP VACM MIB is confi...

Page 84: ... 3 ipCidrRouteNumber Scalar and 1 3 6 1 2 1 4 24 4 1 ipCidrRouteEntry Table DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Device enable Enter your password if prompted Enters global configuration mode configure terminal Example Device configure terminal Step 2 Creates and names an SNMP context snmp server context context name Example Device config snmp...

Page 85: ...tion Note Optional Creates a route target extended community for a VRF route target import export both route target ext community Example Device config vrf route target export 100 1000 Step 7 Exits interface mode and enters global configuration mode end Example Device config vrf end Step 8 Exits global configuration mode end Example Device config end Step 9 Configuring SNMP Support and Associating...

Page 86: ...nmp mib target list vpn list name vrf vrf name host ip address 11 no snmp server trap authentication vrf DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Device enable Enter your password if prompted Enters global configuration mode configure terminal Example Device configure terminal Step 2 Configures a new user to an SNMP group snmp server user username...

Page 87: ...ifies the recipient of an SNMP notification operation snmp server host hostname ip address vrf vrf name traps informs version 1 2c 3 auth noauth priv community string udp port port notification type Step 8 Example Device config snmp server host 10 0 0 1 vrf vrf1 public udp port 7002 Associates an SNMP community with an SNMP context Engine ID or security name snmp mib community map community name c...

Page 88: ...server context A snmp server context B ip vrf Customer_A rd 100 110 context A route target export 100 1000 route target import 100 1000 ip vrf Customer_B rd 100 120 context B route target export 100 2000 route target import 100 2000 interface TenGigabitEthernet4 1 0 description Belongs to VPN A ip vrf forwarding CustomerA ip address 192 168 2 1 255 255 255 0 interface TenGigabitEthernet4 1 1 descr...

Page 89: ...ity commB is valid Additional References Related Documents Document Title Related Topic Cisco IOS Master Command List All Releases Cisco software commands Cisco IOS Network Management Command Reference Cisco Network Management commands Configuring SNMP Support chapter in the Cisco Network Management Configuration Guide SNMP configuration SNMP Notification Support for VPNs SNMP Support for VPNs Sta...

Page 90: ...Pv2 RFC 1446 Party MIB for version 2 of the Simple Network Management Protocol SNMPv2 RFC 1447 Protocol Operations for version 2 of the Simple Network Management Protocol SNMPv2 RFC 1448 Transport Mappings for version 2 of the Simple Network Management Protocol SNMPv2 RFC 1449 Management Information Base for version 2 of the Simple Network Management Protocol SNMPv2 RFC 1450 An Architecture for De...

Page 91: ...or platform To access Cisco Feature Navigator go to the http www cisco com go cfn link An account on the Cisco com page is not required The following table lists only the software release that introduced support for a given feature in a given software release train Unless noted otherwise subsequent releases of that software release train also support that feature Note Table 13 Feature Information ...

Page 92: ...dband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 80 SNMP Support over VPNs Context Based Access Control Feature Information for SNMP Support over VPNs Context Based Access Control ...

Page 93: ... Cisco Feature Navigator go to the link http tools cisco com ITDIT CFN You do not require a cisco com login account Contents Hardware Compatibility Matrix for the Cisco cBR Series Routers page 81 Restrictions for SNMP Cache Engine Enhancement page 82 Information About SNMP Cache Engine Enhancement page 82 How to Configure SNMP Cache Engine Enhancement page 83 Verifying the SNMP Cache Engine Status...

Page 94: ...ervisor for the MIB tables which need to retrieve the data from the interface cards When a MIB table item is queried from the interface card the next N items are retrieved and cached on the Supervisor For example if SNMP client queries the docsIf3CmtsCmRegStatusMacAddr 1 the interface card bundles docsIf3CmtsCmRegStatusMacAddr 1 docsIf3CmtsCmRegStatusMacAddr 2 docsIf3CmtsCmRegStatusMacAddr 3 to do...

Page 95: ...e internal command in global configuration mode to enable or disable SNMP Cache Engine Enhancement DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Enters global configuration mode configure terminal Example Router configure terminal Step 2 Sets the SNMP cache status to active cable snmp cache active Step 3 Ex...

Page 96: ...counter show command to display the cache counters information Router test cable snmp counter show cache counters ubrcce_snmp_cache_hit_counter 0 ubrcce_snmp_cache_get_from_lc_counter 1 ubrcce_snmp_cache_miss_counter 0 ubrcce_snmp_cache_ipc_fail_counter 0 ubrcce_snmp_cache_buffer_full_counter 0 hit and mis are the historic information for the SNMP cache after the system bootup hit indicates the nu...

Page 97: ...support Cisco Feature Navigator enables you to determine which software images support a specific software release feature set or platform To access Cisco Feature Navigator go to the http www cisco com go cfn link An account on the Cisco com page is not required The following table lists only the software release that introduced support for a given feature in a given software release train Unless ...

Page 98: ...cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 86 SNMP Engine Enhancement Feature Information for SNMP Cache Engine Enhancement ...

Page 99: ...on for Onboard Failure Logging page 95 Finding Feature Information Finding Feature Information Your software release may not support all the features that are documented in this module For the latest feature information and caveats see the release notes for your platform and software release The Feature Information Table at the end of this document provides information about the documented feature...

Page 100: ...ID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Understanding OBFL OBFL provides a mechanism to store hardware software and environment related critical data in a non volatile memory such as flash EPROM or EEPROM on routers The logging information is used by the TAC team to troubleshoot and fix hardware issues OBFL collects da...

Page 101: ...router Note For the card PICs use the show logging onboard bay slotnumber subslotnumber dram message serdes status temperature uptime voltage firmware command to view its OBFL information Clearing OBFL Logging Use the clear logging onboard slot module bay slotnumber subslotnumber modulenumber dram message serdes temperature voltage firmware command to clear OBFL logging The following example shows...

Page 102: ...9 SUP DC CPLD ffffffff 0 01 16 18 09 36 39 SUP PSOC 0 v4 1 0_i2c1 0 01 16 18 09 36 39 SUP PSOC 1 v4 0 8_i2c1 0 01 16 18 09 36 39 SUP PSOC 2 v4 1 1_IVB 0 01 16 18 09 36 39 SUP PSOC 3 v4 0 6_i2c1 0 01 16 18 09 36 39 SUP DC PSOC 0 N A 0 01 16 18 09 36 39 SUP DC PSOC 1 N A 0 01 16 18 09 36 39 SUP PIC PSOC 0 V2 0 6 0 01 16 18 09 36 39 SUP PIC PSOC 1 V2 0 6 0 01 16 18 09 36 39 Blackbird 00000112 0 01 16...

Page 103: ...logging example shows firmware version for SUP160 PIC Router show logging onboard bay 4 4 firmware slot timestamp firmware version 4 01 16 18 09 40 20 SUP PIC CPLD 14071504 4 01 16 18 09 40 20 DTI Client FPGA 00000005 4 01 16 18 09 40 20 DTI Firmware 00000a03 4 01 16 18 09 40 20 Raptor MAC 00010031 4 01 16 18 09 40 20 Cortina PHY 201402061607 The following onboard failure logging example shows fir...

Page 104: ...size of 1MB sj 104 cbr 13 show logging onboard bay 4 4 firmware backup slot timestamp firmware version 4 01 16 18 09 40 20 SUP PIC CPLD 14071504 4 01 16 18 09 40 20 DTI Client FPGA 00000005 4 01 16 18 09 40 20 DTI Firmware 00000a03 4 01 16 18 09 40 20 Raptor MAC 00010031 4 01 16 18 09 40 20 Cortina PHY 201402061607 4 01 17 18 08 38 22 SUP PIC CPLD 14071504 4 01 17 18 08 38 22 DTI Client FPGA 00000...

Page 105: ...12 17 03 03 PSOC MB3_0 VOU 46 4999 1 01 01 12 17 03 03 PSOC MB3_1 VOU 47 4982 1 01 01 12 17 03 03 PSOC MB3_2 VOU 48 1499 1 01 01 12 17 03 03 PSOC MB3_3 VOU 49 1193 1 01 01 12 17 03 03 PSOC MB3_4 VOU 50 708 1 01 01 12 17 03 03 PSOC MB3_5 VOU 51 757 1 01 01 12 17 03 03 PSOC MB3_6 VOU 52 585 1 01 01 12 17 03 03 PSOC MB3_7 VOU 53 1501 1 01 01 12 17 03 03 Router show logging onboard slot R1 temperature...

Page 106: ...t reason Power On Up Years Days Hours Mins 2 power reset from RP 01 15 18 17 33 12 0 0 0 0 2 power reset from RP 01 16 18 11 44 28 0 0 18 0 2 power reset from RP 01 16 18 12 13 19 0 0 0 15 2 power reset from RP 01 16 18 17 12 43 0 0 4 0 2 power reset from RP 01 17 18 14 34 36 0 0 21 0 2 power reset from RP 01 17 18 16 14 59 0 0 1 0 Router show logging onboard bay 4 3 message timestamp module sev m...

Page 107: ... 130 PLL LOS 2 04 01 03 12 13 52 57 SUP PIC 0 TEST8877665 0 130 PLL LOS 3 04 01 03 12 13 53 00 SUP PIC 0 TEST8877665 0 130 PLL LOS 4 04 01 03 12 13 53 01 SUP PIC 0 TEST8877665 0 130 PLL LOS 5 04 Feature Information for Onboard Failure Logging Use Cisco Feature Navigator to find information about the platform support and software image support Cisco Feature Navigator enables you to determine which ...

Page 108: ...co IOS XE Everest 16 6 1 on the Cisco cBR Series Converged Broadband Routers Cisco IOS XE Everest 16 6 1 Onboard Failure Logging Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 96 Onboard Failure Logging Feature Information for Onboard Failure Logging ...

Page 109: ...on about the platform support and Cisco software image support To access Cisco Feature Navigator go to the link http tools cisco com ITDIT CFN You do not require a cisco com login account Contents Hardware Compatibility Matrix for the Cisco cBR Series Routers page 97 Prerequisites for Control Point Discovery page 98 Restrictions for Control Point Discovery page 98 Information About Control Point D...

Page 110: ...trictions for Control Point Discovery The CPD feature does not sync any dynamic CPD NLS related data between the route processors RPs After sending a NLS challenge to the controller the new active PRE will ignore the NLS response as a result of any RP switchover The CPEs become inaccessible for a small duration during line card switchovers During this interval any CPD request received on CMTS will...

Page 111: ...ts in support of various applications In the CPD feature NLS is used to transport CPD messages NLS for CPD NLS is used to transport CPD messages The CPD data is carried under an application payload of the NLS and contains a NLS header with flow id The NLS flow id is used during NLS authentication to uniquely identify the CPD requests and responses for an end point of interest NLS Flags All NLS hea...

Page 112: ...ing NLS the control point discovery feature sends a CPD message towards the end point MTA The edge aggregation device CMTS located between the requestor and the endpoint will respond to the message with its IP address For Lawful Intercept it is important that the endpoint does not receive the CPD message In this instance the CMTS responds to the message without forwarding it to its destination Not...

Page 113: ...orresponding Control Relationship IDs Pre Defined Corresponding Control Relationship ID Control Relationship Type CR ID 1 CMTS CR TYPE 1 Lawful Intercept CR ID 2 Aggregation router or switch in front of CMTS CR ID 3 Aggregation router or switch in front of Media Services CR ID 4 Media Gateway CR ID 5 Conference Server CR ID 6 Other CR ID 1 CMTS CR TYPE 2 DQoS CR ID 1 CMTS CR TYPE 3 PCMM How to Con...

Page 114: ...or CPD Enable The following example shows the cpd enabled on a router Router config cpd Debugging CPD Functionality To debug the CPD feature use the debug cpd command in privileged EXEC mode To disable debugging use the no form of this command Configuring Control Relationship Identifier To configure a Control relationship identifier CR ID for CMTS use the cpd cr id command When CPD request comes w...

Page 115: ...xample Router end Step 4 Examples The following example shows the cpd cr id command configured with a cr id number of 100 on a router Router config cpd cr id 100 Enabling NLS Functionality To enable the NLS functionality use the nls command in global configuration mode It is recommended that NLS message authentication be enabled at all times DETAILED STEPS Purpose Command or Action Enables privile...

Page 116: ...LS Functionality To debug the NLS feature use the debug nls command in privileged EXEC mode To disable debugging use the no form of this command Configuring Authorization Group Identifier and Authentication Key The Authorization Group Identifier AG ID and corresponding authorization key are provisioned on CMTS as well as on controller CPD requester To configure the Authorization Group Identifier a...

Page 117: ...es The following example shows the nls ag id command with an Authorization Group ID of 100 and Authentication Key of 20 Router config nls ag id 100 auth key 20 Configuring NLS Response Timeout The NLS response timeout governs the time CMTS will wait for getting a response for a NLS authentication request To configure the NLS response timeout use the nls ag id command in global configuration mode I...

Page 118: ...0 Step 3 Exits global configuration mode and enters privileged EXEC mode end Example Router end Step 4 Examples The following example shows the nls resp timeout command with a response timeout setting of 60 seconds Router config nls resp timeout 60 Additional References The following sections provide references related to the CPD feature Cisco cBR Series Converged Broadband Routers Troubleshooting...

Page 119: ... a specific software release feature set or platform To access Cisco Feature Navigator go to the http www cisco com go cfn link An account on the Cisco com page is not required The following table lists only the software release that introduced support for a given feature in a given software release train Unless noted otherwise subsequent releases of that software release train also support that f...

Page 120: ...co cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 108 Control Point Discovery Feature Information for Control Point Discovery ...

Page 121: ...and Security Finding Feature Information Your software release may not support all the features that are documented in this module For the latest feature information and caveats see the release notes for your platform and software release The Feature Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supp...

Page 122: ...twork topology signal quality monitoring and other management data These data are based on the FCAPS model Fault Configuration Accounting Performance and Security The IPDR client application communicates with the IPDR exporter using the IPDR_GET_SESSIONS message to identify the streams provided by the exporter and the exporter sends responses to the client using the IPDR_GET_SESSIONS_RESPONSE mess...

Page 123: ...ceives a ACK message from the collector and then sends a SESSION_STOP message to the collector This method is known as the Ad hoc session How to Configure IPDR Streaming Protocol This section describes the configuration tasks that are performed when using the IPDR streaming protocol feature on the Cisco CMTS platforms Use no ipdr command to remove the IPDR configuration Note Configuring the IPDR S...

Page 124: ...l type and the ad hoc type Use the no form of the command to reset the session type to the default event type DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Enters global configuration mode configure terminal Example Router configure terminal Step 2 Enables the CMTS application to configure an IPDR session t...

Page 125: ...password if prompted Enters global configuration mode configure terminal Example Router configure terminal Step 2 Enables the CMTS application to configure an IPDR collector and authenticate the IPDR protocol ipdr collector Example Router config ipdr collector federal Step 3 Configure the NAT address in case of an IPDR collector that is operating in a NAT enabled network Note 192 168 6 5 Configuri...

Page 126: ...plate to the IPDR session use the ipdr template command in global configuration mode The template list can be viewed by entering a at the command prompt Note You can add only the system supported templates DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Enters global configuration mode configure terminal Exam...

Page 127: ...AckSequenceInterval is 200 seconds Note You can set the values for the IPDR parameters to customize exporter for the collectors used in the facility However these commands are optional so if not configured the default values of the commands are used when ipdr exporter start command is executed DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode Enter your password if prompted ena...

Page 128: ...t the exporter and the collector ipdr exporter start Example Router config ipdr exporter start Step 6 Configuration Examples for IPDR Streaming Protocol Example Configuring the IPDR Session The following example shows how to configure the IPDR session Router enable Router configure terminal Router config ipdr session 1 test no_descr Example Configuring the IPDR Type The following example shows how...

Page 129: ...ollowing example shows how to add an IPDR template to the IPDR session Router enable Router configure terminal Router config ipdr template 1 SAMIS TYPE1 Example Configuring the IPDR Exporter The following example shows how to configure the IPDR exporter process to connect the exporter and the collector Router enable Router configure terminal Router config ipdr exporter keepalive 300 Router config ...

Page 130: ...nt parameters KeepAliveInterval 300 AckTimeInterval 60 AckSequenceInterval 200 Router Verifying IPDR session The show ipdr session command displays the session details such as the session ID description and the session state for all sessions as well as for a specific session The following example shows the sample output for the all keyword for the show ipdr session command Router show ipdr session...

Page 131: ...the show ipdr session template command Router show ipdr session 1 template Template ID 2 Name http www cablelabs com namespaces DOCSIS 3 0 xsd ipdr DOCSIS CMTS CMSERVICE FLOW TYPE Type DOCSIS Type KeyNumber 22 Session 1 has totally 1 templates Additional References Technical Assistance Link Description http www cisco com support The Cisco Support website provides extensive online resources includi...

Page 132: ...t introduced support for a given feature in a given software release train Unless noted otherwise subsequent releases of that software release train also support that feature Note Table 21 Feature Information for Downstream Interface Configuration Feature Information Releases Feature Name This feature was integrated into Cisco IOS XE Everest 16 6 1 on the Cisco cBR Series Converged Broadband Route...

Page 133: ...the end of this document provides information about the documented features and lists the releases in which each feature is supported Use Cisco Feature Navigator to find information about the platform support and Cisco software image support To access Cisco Feature Navigator go to the link http tools cisco com ITDIT CFN You do not require a cisco com login account Contents Hardware Compatibility M...

Page 134: ...1 and Later Releases Cisco cBR 8 Supervisor PID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Prerequisites for Usage Based Billing SAMIS The Usage based Billing feature has the following prerequisites Cable modems must be compliant with DOCSIS 1 0 or DOCSIS 2 0 OSSI version 3 0 and DOCSIS 3 0 Cable modems that are being monito...

Page 135: ...uter must be running the Cisco IOS XE releases When flow aggregate is enabled the service flows are combined into one record per cable modem ServiceClassName element always returns a null value in IPDR records even when service flows on the cable modem have a valid service class name ServiceIdentifier element always returns a zero value Restrictions for Usage based Billing The Usage based Billing ...

Page 136: ...iew The Usage based Billing feature provides a standards based open application approach to recording and retrieving traffic billing information for DOCSIS networks When enabled this feature provides the following billing information about the cable modems and customer premises equipment CPE devices that are using the cable network IP and MAC addresses of the cable modem Service flows being used b...

Page 137: ...at to be easily updated and customized to meet the needs of different providers IP Detail Record IPDR An open vendor independent standard defined in the Network Data Management Usage NDM U For IP Based Services specification to simplify billing and usage record keeping for any type of services that can be delivered over an IP based network Service providers can use IPDR to create unified billing a...

Page 138: ...tion ad hoc event D O C S I S C M T S T O P O L O G Y T Y P E _ 3 5 1 A 1 x s d CMTS TOPOLOGY TYPE CMTS Topology ad hoc event DOCSIS CPE TYPE_3 5 1 A 1 xsd CPE TYPE CPE Information event D O C S I S C M T S U S U T I L S T A T S T Y P E _ 3 5 1 A 1 x s d CMTS US UTIL STATS TYPE CMTS Utilization Statistics event D O C S I S C M T S D S U T I L S T A T S T Y P E _ 3 5 1 A 1 x s d CMTS DS UTIL STATS ...

Page 139: ...using a two step process SNMP or other configuration management interface such as the CLI is used to configure the Diagnostic Log IPDR SP is used to stream the Diagnostic Log instances These Diagnostic Log service definition schemas support the following collection methods The Cisco CMTS supports streaming of the DIAG LOG TYPE record collections as an ad hoc session The Cisco CMTS supports streami...

Page 140: ... all status information of the cable modems and send the data to the Collector Event When a cable modem goes from offline status to online or changes to offline from online not including intermediate state changes the Exporter invokes the application to collect the cable modem status information and sends the data to the Collector For more information see the Operations Support System Interface OS...

Page 141: ...overs CMTS MAC Domain channel identifier and the upstream or downstream utilization attributes and counters The DOCSIS CMTS US UTIL STATS TYPE schemas defines upstream utilization statistics for a specified upstream logical channel interface for the specified Cisco CMTS The interval can be configured through Channel Utilization Interval The DOCSIS CMTS DS UTIL STATS TYPE schema defines downstream ...

Page 142: ...o CMTS sends an SNMPv2 trap to notify the SNMP manager that this failure occurred In streaming mode you can configure the CMTS to transmit the billing record file at regular intervals Typically the interval chosen would depend on the number of cable modems and the size of the billing record files that the CMTS produces IPDR Mode In the IPDR mode the IPDR export process communicates with IPDR Colle...

Page 143: ... can be suppressed to improve performance by reducing the size of the billing record files CPEipAddress IP address for the CMTS expressed in dotted decimal notation CMTSipAddress Fully qualified hostname for the CMTS for example cmts01 cisco com CMTShostName Amount of time in hundredths of a second since the last initialization of the CMTS management interface expressed as a 32 bit decimal number ...

Page 144: ...dem that the CMTS dropped because otherwise they would have exceeded the bandwidth levels allowed by the subscriber s service level agreement SLA expressed as a 64 bit decimal number SLAdropPkts Downstream service flows only Total number of packets that the CMTS delayed transmitting on the downstream to the cable modem because otherwise they would have exceeded bandwidth levels allowed by the subs...

Page 145: ... docId C341A679 0000 0000 0000 000BBF54D000 creationTime 2002 05 25T14 41 29Z IPDRRecorderInfo CMTS01 version 3 1 IPDR IPDR xsi type DOCSIS Type IPDRcreationTime 2003 09 18T16 52 34Z IPDRcreationTime CMTShostname R7519 UBR7246 cisco com CMTShostname CMTSipAddress 1 8 8 21 CMTSipAddress CMTSsysUpTime 287315 CMTSsysUpTime CMTScatvIfName Cable8 0 0 CMTScatvIfName CMTScatvIfIndex 13 CMTScatvIfIndex CM...

Page 146: ...cePktsPassed serviceSlaDropPkts 0 serviceSlaDropPkts serviceSlaDelayPkts 0 serviceSlaDelayPkts serviceTimeCreated 11000 serviceTimeCreated serviceTimeActive 15890 serviceTimeActive IPDR IPDRDoc SNMP Support Cisco cBR Series Converged Broadband Routers support the following MIBs that provide SNMPv2 support for the Usage based Billing feature CISCO CABLE METERING MIB Supports configuration of the us...

Page 147: ...S services with their other XML capable billing applications Standards based approach that supports existing networks and services such as DOCSIS and PacketCable and is easily extensible to support future services as they are supported on the Cisco CMTS How to Configure the Usage based Billing Feature This section describes the following tasks that are required to implement the Usage based Billing...

Page 148: ...fig snmp server enable traps cable metering Step 4 the system encountered a failure such as insufficient disk space in writing the new billing record Example Router config Optional Enables logging for deleted SNMP service flows which allows the billing feature to include information about deleted service flows cable sflog max entry number entry duration time Example Router config cable sflog max e...

Page 149: ...ted service flows in the billing records supported for DOCSIS 1 1 service flows you must enable the logging of deleted service flows using the cable sflog global configuration command Table 25 SNMP Objects to be Configured for File Mode Description Type Object Enables or disables the Usage based Billing feature The valid values are 1 none The Usage based Billing feature is disabled default 2 local...

Page 150: ...PE IP addresses for each cable modem Note TruthValue ccmtrCollectionCpeList Optional Indicates whether all information for an individual cable modem is combined into one record Separate counters are maintained for upstream and downstream traffic but those counters include all service flows in that direction The valid values are as follows true All service flow information for each cable modem is a...

Page 151: ...ould write the billing records Example workstation setany v2c ip address rw community string ccmtrCollectionFilesystem 0 D disk0 workstation Step 3 Optional To omit the IP addresses of CPE devices from the billing records set the ccmtrCollectionCpeList object to 2 false The default is to include the CPE information Example workstation setany v2c ip address rw community string ccmtrCollectionCpeLis...

Page 152: ... 00 00 00 00 00 ccmtrCollectionNotifEnable 0 true 1 workstation The following SNMP commands are then given to enable the Usage based Billing feature and to configure it for file mode workstation setany v2c 10 8 8 21 rw string ccmtrCollectionType 0 i 2 workstation setany v2c 10 8 8 21 rw string ccmtrCollectionFilesystem 0 D disk1 workstation These commands add the following line to the router s run...

Page 153: ...eature for streaming mode and configures it with the following parameters cable metering destination ip address port ip address2 port2 retries minutes non secure secure flow aggregate cpe list suppress full records Step 3 Example Router config cable metering destination 10 10 21 3 5300 10 10 21 4 5300 2 30 secure Example Router config Optional Enables SNMP traps for usage based billing events Trap...

Page 154: ...onfiguration mode and returns to privileged EXEC mode end Example Router config end Step 7 Example Router EnablingUsage basedBillingFeatureStreamingModeUsingSNMPCommands This section describes how to use SNMP commands to enable and configure the Usage based Billing feature so that it operates in streaming mode where it regularly transmits the billing records to an external server for use by the bi...

Page 155: ...cable sflog global configuration command See the Cisco IOS CMTS Cable Command Reference Guide on Cisco com Note Cisco CMTS Cable Command Reference Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 143 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 156: ...e Object Integer c c m C o l l e c t i o n T y p e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 144 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 157: ... e i s e n a b l e d a n d c o n f i g u r e d f o r f i l e m o d e 3 s t r e a m T h e U s a g e b a s e d B i l l i n g f e a t u r e i s e n a b l e d a n d c o n f i g u r e d f o r s t r e a m i n g m o d e Set c c m C o l l e c t i o n T y p e to 3 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 145 Usage B...

Page 158: ... i o n server This value must be s p e c i f i e d I n e t A d d r e s s c c m C o l l e c t i o n I p A d d r e s s Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 146 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 159: ...st be s p e c i f i e d U n s i g n e d 3 2 c c m C o l l e c t i o n P o r t You can configure the ccmCollectionIpAddress and ccmCollectionPort objects twice to specify a primary collection server and a secondary collection server Note Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 147 Usage Based Billing SAMIS ...

Page 160: ...s ipv4 which is the default value I n e t A d d r e s s T y p e c c m C o l l e c t i o n I p A d d r T y p e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 148 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 161: ...s 24 hours with a default of 30 m i n u t e s We r e c o m m e n d a m i n i m u m interval of 30 m i n u t e s U n s i g n e d 3 2 c c m C o l l e c t i o n I n t e r v a l Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 149 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP ...

Page 162: ... o n d a r y server if c o n f i g u r e d and s e n d i n g an S N M P trap about the failure The valid range for n is 0 to 5 with a default of 0 U n s i g n e d 3 2 c c m C o l l e c t i o n R e t r i e s Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 150 Usage Based Billing SAMIS Enabling Usage based Billing F...

Page 163: ...treaming mode with SNMP commands but these parameters are required when configuring the feature with CLI commands Note Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 151 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 164: ...o l l e c t i o n S e c u r e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 152 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 165: ...id values are t r u e 1 T h e C i s c o C M T S u s e s a S S L c o n n e c t i o n T h i s o p t i o n i s a v a i l a b l e o n l y o n C M T S s o f t w a r e i m a g e s t h a t s u p p o r t B a s e l i n e P r i v a c y Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 153 Usage Based Billing SAMIS Enabling Us...

Page 166: ...n u n e n c r y p t e d T C P c o n n e c t i o n T h i s i s t h e d e f a u l t v a l u e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 154 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 167: ... l l e c t i o n C p e L i s t Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 155 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 168: ...cords and to i m p r o v e p e r f o r m a n c e The valid values are the f o l l o w i n g t r u e C P E i n f o r m a t i o n i s p r e s e n t d e f a u l t f a l s e C P E i n f o r m a t i o n i s o m i t t e d When set to Note Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 156 Usage Based Billing SAMIS Enab...

Page 169: ...P addresses for each cable modem Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 157 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 170: ... l e c t i o n A g g r e g a t e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 158 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 171: ... o w n s t r e a m traffic but those c o u n t e r s include all service flows in that d i r e c t i o n The valid values are as f o l l o w s t r u e A l l s e r v i c e f l o w i n f o r m a t i o n f o r e a c h c a b l e m o d e m Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 159 Usage Based Billing SAMIS En...

Page 172: ... o w I D S F I D f o r t h e b i l l i n g r e c o r d i s s e t t o 0 a n d t h e s e r v i c e c l a s s n a m e S C N i s b l a n k Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 160 Usage Based Billing SAMIS Enabling Usage based Billing Feature Streaming Mode Using SNMP Commands ...

Page 173: ... n d e x The following steps use the standard SNMP commands that are available on many Unix and Linux systems For each step replace ip address with the IP address of the Cisco CMTS and replace rw community string with an SNMP community string that provides read write access to the router Note Step 1 Set the ccmCollectionType object to 3 to enable the Usage based Billing feature and to configure it...

Page 174: ...tation setany v2c ip address rw community string ccmCollectionPort 1 g 7000 workstation Step 4 Optional To change any of the other default parameters set the appropriate objects to the desired values For example the following lines configure the Usage based Billing feature for a non secure connection with a collection interval of 45 minutes and a maximum number of 3 retries Example workstation set...

Page 175: ...ased Billing feature is disabled workstation getmany v2c 10 8 8 21 rw string ciscoCableMeteringMIB ccmCollectionType 0 none 1 ccmCollectionFilesystem 0 ccmCollectionCpeList 0 true 1 ccmCollectionAggregate 0 false 2 ccmCollectionStatus 0 0 ccmCollectionDestination 0 ccmCollectionTimestamp 0 00 00 00 00 00 00 00 00 ccmCollectionNotifEnable 0 true 1 workstation The following SNMP commands are then gi...

Page 176: ...nDestination 0 ccmCollectionTimestamp 0 00 00 00 00 00 00 00 00 ccmCollectionNotifEnable 0 true 1 workstation Enabling and Configuring the Secure Copy Protocol optional This section describes how to configure the Cisco CMTS for the Secure Copy Protocol SCP which allow an external server to log in to the Cisco CMTS and copy the billing records from the Cisco CMTS to the external server DETAILED STE...

Page 177: ... access and specifies the privilege level and password for that account username name privilege level password encryption type password Step 6 Example Router config username billingapp privilege 15 password 7 billing password This step is optional but for the purposes of security and management Cisco recommends creating a unique account for the billing application to use when logging into the CMTS...

Page 178: ...ure socket layer SSL operation so that the Usage based Billing feature can use an SSL connection to transfer the billing record files in streaming mode This procedure is required only when using the secure option with the cable metering destination command Note Prerequisites for CA The billing application server must be configured for SSL operations A Certificate Authority CA must be configured to...

Page 179: ...rieve the billing record This script would do one of the following a If using CLI commands the script logs in to the Cisco CMTS using a telnet connection and then transfers the billing record to the billing application server using the copy CLI command The transfer can be done using either the Secure Copy Protocol SCP or the Trivial File Transfer Protocol TFTP You could also use the File Transfer ...

Page 180: ... PCMCIA cards disk0 disk1 disk2 However because the squeeze command takes several seconds to complete it should be given only when insufficient disk space exists for a new billing record To avoid this problem Cisco recommends using a 64 MB or larger ATA style PCMCIA memory card which automatically reclaims disk space for deleted files Note Using TFTP To transfer billing records using TFTP you must...

Page 181: ...elete the billing record file Before proceeding with these steps ensure that the TFTP server is properly configured to receive to receive the billing records At the very least this means creating a directory that is readable and writable by all users On some servers the TFTP server software also requires that you create a file with the same name as the file that is to be received and this file sho...

Page 182: ...rd file Note DisplayString ciscoFlashCopyDestinationName Optional Specifies the protocol to be used when copying the file For a TFTP transfer set this object to 1 tftp which is the default INTEGER ciscoFlashCopyProtocol Optional Specifies whether the Cisco CMTS should generate a trap upon the completion of the copy operation The default is false no trap is generated TruthValue ciscoFlashCopyNotify...

Page 183: ... no trap is generated TruthValue ciscoFlashMiscOpNotifyOnCompletion DETAILED STEPS The following steps use the standard SNMP commands that are available on many Unix and Linux systems For each step replace ip address with the IP address of the Cisco CMTS and replace rw community string with an SNMP community string that provides read write access to the router Note Copying the Billing Record File ...

Page 184: ...n setany v2c ip address rw community string ciscoFlashCopySourceName 582 D slot0 CMTS01_20030211 155025 workstation Step 6 Optional To specify a specific destination on the TFTP server set the ciscoFlashCopyDestinationName object to the path name and file name for the billing record file on the TFTP server Typically the path name and file name should already exist on the TFTP server Example workst...

Page 185: ...rrect device name and that no spaces exist in the file name 6 copyInvalidDestName The destination path name and file name specified in ciscoFlashCopyDestinationName is not accessible on the TFTP server This could be because the path name does not exist or is not configured to allow write access This error could also occur if a file with the same path name and file name already exists on the TFTP s...

Page 186: ...rkstation getmany v2c ip address rw community string ciscoFlashMiscOpStatus 31 ciscoFlashCopyStatus 31 miscOpInProgress 1 workstation getmany v2c ip address rw community string ciscoFlashMiscOpStatus 31 ciscoFlashCopyStatus 582 miscOpOperationSuccess 2 workstation Step 3 If the Flash memory system is not ATA compatible slot0 slot1 flash or bootflash configure the following objects in the ciscoFlas...

Page 187: ... 1 workstation getmany v2c 10 8 8 21 rw string ciscoFlashCopyStatus 582 ciscoFlashCopyStatus 582 copyOperationSuccess 2 workstation setany v2c 10 8 8 21 rw string ciscoFlashCopyEntryStatus 582 i 6 workstation The following commands show a billing record file being deleted on the Cisco CMTS file system and the deleted file space being recovered by a squeeze operation workstation setany v2c 10 8 8 2...

Page 188: ... is currently written or being streamed to an external server the CMTS completes the operation before disabling the usage based billing feature DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode Enter your password if prompted enable Example Router enable Step 1 Example Router Enters global configuration mode configure terminal Example Router configure terminal Step 2 Example Ro...

Page 189: ...ter config no cable metering source interface Step 6 Example Router config Exits global configuration mode exit Example Router config exit Step 7 Example Router Configuring Certified SSL Servers for Usage Based Billing Cisco IOS Release adds support for the Secure Socket Layer SSL Server used with the usage based billing feature of the Cisco CMTS Usage based billing implements the DOCSIS Subscribe...

Page 190: ...the SSL server Configuring and Testing the Cisco CMTS for Certified SSL Server Support Perform the following steps to configure the Cisco router to support the SSL Server and certification DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Enters global configuration mode configure terminal Example Router config...

Page 191: ...lobal configuration mode configure terminal Example Router configure terminal Step 8 Example Router config Defines the destination IP address for cable metering to be used with the certificate cable metering destination ip addr num 1 num 2 num 3 secure Example Router config cable metering destination 1 7 7 7 6789 0 15 secure Step 9 Tests cable metering in light of the supported SSL server and mete...

Page 192: ...ime Jan29 19 04 38 Flow Aggregate No Full records No Cpe list suppression No Source interface FastEthernet0 0 0 Status of last export success Current export status In progress The following example shows a typical output for the show cable metering status command when usage based billing is configured to use the IPDR Exporter to stream the billing records to an external server Router show cable me...

Page 193: ...le configurations for the Usage based Billing feature File Mode Configuration with Secure Copy The following excerpt from a configuration file shows a typical configuration for the Usage based Billing feature when operating in file mode and enabling Secure Copy SCP for file transfers cable metering filesystem disk1 snmp server enable traps cable metering aaa new model aaa authentication login defa...

Page 194: ...ation of a digital certificate cable metering destination 10 10 11 181 6789 2 30 secure cpe list suppress snmp server enable traps cable metering crypto ca trustpoint SSL CERT crypto ca certificate chain SSL CERT certificate ca 00 308204A6 3082038E A0030201 02020100 300D0609 2A864886 F70D0101 04050030 8198310B 30090603 55040613 02555331 13301106 03550408 130A4361 6C69666F 726E6961 3111300F 0603550...

Page 195: ...arrier Color Carrier Video Carrier Bandwidth Channel Number 11 5 10 58 7 5 75 11 75 T 7 17 5 16 58 13 11 75 17 75 T 8 23 5 22 58 19 17 75 23 75 T9 29 5 28 58 25 23 75 29 75 T10 35 5 34 58 31 29 75 35 75 T11 41 5 40 58 37 35 75 41 75 T12 47 5 46 58 43 41 75 47 75 T13 41 25 42 17 45 75 40 0 46 0 TV IF 59 75 58 83 55 25 54 0 60 0 2 2 65 75 64 83 61 25 60 0 66 0 3 3 71 75 70 83 67 25 66 0 72 0 4 4 Cis...

Page 196: ...5 148 83 145 25 144 0 150 0 E 18 155 75 154 83 151 25 150 0 156 0 F 19 161 75 160 83 157 25 156 0 162 0 G 20 167 75 166 83 163 25 162 0 168 0 H 21 173 75 172 83 169 25 168 0 174 0 I 22 179 75 178 83 175 25 174 0 180 0 7 7 185 75 184 83 181 25 180 0 186 0 8 8 191 75 190 83 187 25 186 0 192 0 9 9 197 75 196 83 193 25 192 0 198 0 10 10 203 75 202 83 199 25 198 0 204 0 11 11 209 75 208 83 205 25 204 0...

Page 197: ...0 U 34 293 75 292 83 289 25 288 0 294 0 V 35 299 75 298 83 295 25 294 0 300 0 W 36 305 75 304 83 301 25 300 0 306 0 AA 37 311 75 310 83 307 25 306 0 312 0 BB 38 317 75 316 83 313 25 312 0 318 0 CC 39 323 75 322 83 319 25 318 0 324 0 DD 40 329 75 328 83 325 25 324 0 330 0 EE 41 335 75 334 83 331 25 330 0 336 0 FF 42 341 75 340 83 337 25 336 0 342 0 GG 43 347 75 346 83 343 25 342 0 348 0 HH 44 353 7...

Page 198: ...0 VV 58 437 75 436 83 433 25 432 0 438 0 WW 59 443 75 442 83 439 25 438 0 444 0 XX 60 449 75 448 83 445 25 444 0 450 0 YY 61 455 75 454 83 451 25 450 0 456 0 ZZ 62 461 75 460 83 457 25 456 0 462 0 AAA 63 467 75 466 83 463 25 462 0 468 0 BBB 64 473 75 472 83 469 25 468 0 474 0 CCC 65 479 75 478 83 475 25 474 0 480 0 DDD 66 485 75 484 83 481 25 480 0 486 0 EEE 67 491 75 490 83 487 25 486 0 492 0 FFF...

Page 199: ... 0 576 0 TTT 82 581 75 580 83 577 25 576 0 582 0 UUU 83 587 75 586 83 583 25 582 0 588 0 VVV 84 593 75 592 83 589 25 588 0 594 0 WWW 85 599 75 598 83 595 25 594 0 600 0 XXX86 605 75 604 83 601 25 600 0 606 0 YYY 87 611 75 610 83 607 25 606 0 612 0 ZZZ 88 617 75 616 83 613 25 612 0 618 0 89 89 623 75 622 83 619 25 618 0 624 0 90 90 629 75 628 83 625 25 624 0 630 0 91 91 635 75 634 83 631 25 630 0 6...

Page 200: ...0 0 111 111 725 75 724 83 721 25 720 0 726 0 112 112 731 75 730 83 727 25 726 0 732 0 113 113 737 75 736 83 733 25 732 0 738 0 114 114 743 75 742 83 739 25 738 0 744 0 115 115 749 75 748 83 745 25 744 0 750 0 116 116 755 75 754 83 751 25 750 0 756 0 117 117 761 75 760 83 757 25 756 0 762 0 118 118 767 75 766 83 763 25 762 0 768 0 119 119 773 75 772 83 769 25 768 0 674 0 120 120 779 75 778 83 775 2...

Page 201: ...4 0 135 135 869 75 868 83 865 25 864 0 870 0 136 136 875 75 874 83 871 25 870 0 876 0 137 137 881 75 880 83 877 25 876 0 882 0 138 138 887 75 886 83 883 25 882 0 888 0 139 139 893 75 892 83 889 25 888 0 894 0 140 140 899 75 898 83 895 25 894 0 900 0 141 141 905 75 904 83 901 25 900 0 906 0 142 142 911 75 910 83 907 25 906 0 912 0 143 143 917 75 916 83 913 25 912 0 918 0 144 144 923 75 922 83 919 2...

Page 202: ...w provides information on the Phase Alternating Line PAL and Systeme Electronique Couleur Avec Memoire SECAM 8 MHz channel bands Table 30 European Cable Television Channels and Relative Frequencies in MHz Audio Carrier Video Carrier Bandwidth Channel Number 48 25 48 25 47 54 2 55 25 55 25 54 61 3 62 25 62 25 61 68 4 112 25 112 25 111 118 S2 119 25 119 25 118 125 S3 126 25 126 25 125 132 S4 133 25 ...

Page 203: ...5 25 245 25 244 251 S13 252 25 252 25 251 258 S14 259 25 259 25 258 265 S15 266 25 266 25 265 272 S16 273 25 273 25 272 279 S17 280 25 280 25 279 286 S18 287 25 287 25 286 293 S19 294 25 294 25 293 300 S20 303 25 303 25 302 310 S21 311 25 311 25 310 318 S22 319 25 319 25 318 326 S23 327 25 327 25 326 334 S24 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Config...

Page 204: ...2 430 S36 431 25 431 25 430 438 S37 439 25 439 25 438 446 S38 471 25 471 25 470 478 21 479 25 479 25 478 486 22 487 25 487 25 486 494 23 495 25 495 25 494 502 24 503 25 503 25 502 510 25 511 25 511 25 510 518 26 519 25 519 25 518 526 27 527 25 527 25 526 534 28 535 25 535 25 534 542 29 543 25 543 25 542 550 30 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Conf...

Page 205: ...6 42 647 25 647 25 646 654 43 655 25 655 25 654 662 44 663 25 663 25 662 670 45 671 25 671 25 670 678 46 679 25 679 25 678 686 47 687 25 687 25 686 694 48 695 25 695 25 694 702 49 703 25 703 25 702 710 50 711 25 711 25 710 718 51 719 25 719 25 718 726 52 727 25 727 25 726 734 53 735 25 735 25 734 742 54 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configurati...

Page 206: ...799 25 798 806 62 807 25 807 25 806 814 63 815 25 815 25 814 822 64 823 25 823 25 822 830 65 831 25 831 25 830 838 66 839 25 839 25 838 846 67 847 25 847 25 846 854 68 855 25 855 25 854 862 69 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 194 Frequency Allocation Information for the Cisco CMTS Routers Frequency ...

Page 207: ...197 How to Configure Flap List Troubleshooting page 199 How to Monitor and Troubleshoot Using Flap Lists page 206 Configuration Examples for Flap List Troubleshooting page 213 Additional References page 213 Feature Information for Flap List Troubleshooting page 214 Finding Feature Information Finding Feature Information Your software release may not support all the features that are documented in ...

Page 208: ...Modules PID CBR D30 DS MOD PID CBR D31 DS MOD Cisco cBR 8 Upstream PHY Modules PID CBR D30 US MOD PID CBR D31 US MOD Cisco IOS XE Release 16 5 1 and Later Releases Cisco cBR 8 Supervisor PID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Prerequisites for Flap List Troubleshooting To configure and access the flap list using SNMP...

Page 209: ...ll cable modems or to request any special information from them Instead this feature monitors the normal registration and station maintenance activity that is already performed over a DOCSIS cable network This allows the Cisco CMTS to collect the flap list data without generating additional packet overhead and without impacting network throughput and performance It also means that although the Fla...

Page 210: ... computer equipment or in the local connection to the cable modem Similarly a cable technician can use the pattern of reinsertions hits and misses and power adjustments to quickly troubleshoot the following types of problems If a subscriber s cable modem shows a lot of flap list activity it is having some kind of communication problem Either the cable modem s hardware is faulty its installation is...

Page 211: ...lyzing flapping modems Benefits The Flap List Troubleshooting feature is a proactive way to manage and troubleshoot problems on an HFC network Its use of passive monitoring is more scalable and efficient than techniques that send special messages to cable modems or that regularly poll the cable modems using Simple Network Management Protocol SNMP commands Because it uses mechanisms that already ex...

Page 212: ...reshold db Example Router config cable flap list Step 4 A threshold of less than 2 dB can cause excessive flap list event recording If you need to change this parameter from its default Cisco recommends setting it to 3 dB or higher Note power adjust threshold 5 Optional Specifies the number of MAC layer station maintenance keepalive messages that can be missed in succession before the CMTS places ...

Page 213: ... list counters for one or more cable modems while still keeping the modems in the flap list use the following procedure beginning in EXEC mode DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password if prompted Clears one or all cable modems from the flap list clear cable flap list mac addr all save counters Example Router clear...

Page 214: ...mine whether a particular cable modem requires a chance in the power adjustment method To enable a cable interface to make automatic power adjustments and to set the frequency threshold for when those adjustments are made use the following procedure beginning in EXEC mode DETAILED STEPS Purpose Command or Action Enables privileged EXEC mode enable Step 1 Example Router enable Enter your password i...

Page 215: ...r cable upstream n freq adj averaging percent Example Router config if cable upstream 0 freq adj Step 5 power adjustment method to the automatic power adjustment method averaging 50 Exits interface configuration mode exit Example Router config if exit Step 6 Exits global configuration mode exit Example Router config exit Step 7 What to Do Next The default settings are adequate for system operation...

Page 216: ...s Table 32 Flap List Configuration Attributes Description Range Type Attribute The maximum number of modems that a flap list can support per line card The default is 100 2 1 to 655361 Integer32 ccsFlapListMaxSize The current number of modems in the flap list 3 1 to 65536 Integer32 ccsFlapListCurrentSize The flap entry aging threshold in minutes The default is 10080 minutes 180 hours or 7 days 1 to...

Page 217: ...cts the number of flap list entries of all the line cards that in the system regardless of their visibility to the CLI Note Clearing the Flap List and Counters Using SNMP optional To remove a cable modem from the flap list or to clear one or all of the flap list counters set the appropriate cssFlapObjects attributes in the CISCO CABLE SPECTRUM MIB the table lists the attributes that clear the SNMP...

Page 218: ... 9500 e8cb C1 0 U2 0 6537 183 0 1 5 Jun 2 22 35 48 0010 9500 38f6 C1 0 U3 50 19016 2511 0 2 104 Jun 2 07 46 31 0010 9500 4671 C1 0 U3 43 18755 3212 1 1 89 Jun 1 19 36 20 0010 9500 38eb C1 0 U0 57 36133 1608 0 6 126 Jun 2 20 04 58 0010 9500 3ce2 C1 0 U0 44 35315 1907 0 4 99 Jun 2 16 42 47 0010 9500 e8d0 C1 0 U2 0 13213 246 0 1 5 Jun 3 04 15 30 0010 9500 4674 C1 0 U2 56 36037 2379 0 4 121 Jun 3 00 3...

Page 219: ...ee1 e96b C6 0 0 U0 0 46658 4351 0 0 0 22432 msec 0025 2e2f d4d8 C6 0 0 U0 0 21979 781 0 0 0 0025 2e2f d48c C6 0 0 U0 0 48048 1835 0 0 0 0025 2e2f d490 C6 0 0 U0 0 48029 1819 0 0 0 Displaying the Flap List Using SNMP To display the contents of the flap list using SNMP query the ccsFlapTable table in the CISCO CABLE SPECTRUM MIB This table contains an entry for each cable modem the table briefly des...

Page 220: ...ned32 ccsFlapHitNum Number of times the CM misses and does not respond to a MAC layer station maintenance keepalive message An 8 percent miss rate is normal for the Cisco cable interface line cards If the CMTS misses a ranging request within 25 msec then the miss number is incremented Unsigned32 ccsFlapMissNum Number of times the CMTS upstream receiver flagged a packet with a CRC error A high valu...

Page 221: ...cable modem s MAC address into a dotted decimal string For example the MAC address 000C 64ff eb95 would become 0 12 100 255 235 149 Step 2 Use the dotted decimal version of the MAC address as the instance for requesting information from the ccsFlapTable For example to retrieve the ccsFlapHits ccsFlapMisses and ccsFlapPowerAdjustments values for this cable modem you would make an SNMP request for t...

Page 222: ... public ccsFlapMisses 0 12 100 255 235 149 ccsFlapMisses 0 12 100 255 235 149 50736 csh Troubleshooting Suggestions This section provides tips on how to interpret the flap list counters as well as how to determine the optimum power level for a flapping cable modem Troubleshooting Tips This section includes suggestions on how to interpret different network conditions based on the flap list statisti...

Page 223: ...e conditions indicate unstable paths that should be serviced The following example shows the output of the show cable flap list command Router show cable flap list MAC Address Upstream Ins Hit Miss CRC P Adj Flap Time 0010 7bb3 fd19 Cable1 0 U1 0 2792 281 0 45 58 Jul 27 16 54 50 0010 7bb3 fcfc Cable1 0 U1 0 19 4 0 43 43 Jul 27 16 55 01 0010 7bb3 fcdd Cable1 0 U1 0 19 4 0 3 3 Jul 27 16 55 01 The as...

Page 224: ...ironment Tip The following uses a MAC layer ping to determine if the cable modem is online It uses smaller data units on the wire than a standard IP ping resulting in lower overhead This command works even if the IP layer in the modem is down or has not completed registration ping DOCSIS cable modem mac addr IP address The following displays the timing offset receive power and QoS values by cable ...

Page 225: ...e flap list miss threshold 4 cable flap list aging 8 cable flap list size 8191 Additional References For additional information related to the Flap List Troubleshooting feature refer to the following references Related Documents Document Title Related Topic Cisco CMTS Cable Command Reference CMTS Command Reference http www cisco com c en us support cloud systems management broadband troubleshooter...

Page 226: ...http www cisco com cisco web support index html The Cisco Support and Documentation website provides online resources to download documentation software and tools Use these resources to install and configure the software and to troubleshoot and resolve technical issues with Cisco products and technologies Access to most tools on the Cisco Support and Documentation website requires a Cisco com user...

Page 227: ...oftware release train also support that feature Note Table 35 Feature Information for Flap List Troubleshooting Feature Information Releases Feature Name This feature was integrated intoCisco IOS XE Everest 16 6 1 on the Cisco cBR Series Converged Broadband Routers Cisco IOS XE Everest 16 6 1 Flap List Troubleshooting Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Managem...

Page 228: ... cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 216 Flap List Troubleshooting Feature Information for Flap List Troubleshooting ...

Page 229: ... Finding Feature Information Finding Feature Information Your software release may not support all the features that are documented in this module For the latest feature information and caveats see the release notes for your platform and software release The Feature Information Table at the end of this document provides information about the documented features and lists the releases in which each...

Page 230: ... PHY Modules PID CBR D30 US MOD PID CBR D31 US MOD Cisco IOS XE Release 16 5 1 and Later Releases Cisco cBR 8 Supervisor PID CBR SUP 250G PID CBR CCAP SUP 160G PID CBR CCAP SUP 60G PID CBR SUP 8X10G PIC Cisco cBR 8 Converged Broadband Router Information About the MAX CPE and Host Parameters The DOCSIS specification includes a number of provisions to allow service providers to control the number of...

Page 231: ...ng any particular cable modem This parameter is configured in the DOCSIS configuration file TLV 18 If this parameter is not specified in the DOCSIS configuration file it defaults to a value of 1 In DOCSIS 1 1 cable networks the CMTS ignores the MAX CPE parameter that is specified in the DOCSIS configuration file and uses the MAX Host parameter instead Note Each time a new CPE device attempts to co...

Page 232: ...e Cisco CMTS should not enforce a MAX Host limit for cable modems When this is enabled the Cisco CMTS learns a MAC address the first time that the CPE device accesses the cable network After the Cisco CMTS has logged the maximum number of MAC addresses specified by a MAX Host parameter it drops all traffic from CPE devices that have any other MAC address In DOCSIS 1 1 cable networks when both the ...

Page 233: ... modem The CMTS uses the MAX CPE IP value as part of its own filtering process but the two filters operate independently on the cable modem and CMTS Tip MAX CPE IPv6 The MAX CPE IPv6 parameter is an optional parameter and specifies the maximum number of simultaneous IPv6 addresses that are permitted for a cable modem at any time The MAX CPE IPv6 parameter is configured in the DOCSIS 3 0 configurat...

Page 234: ...X CPE is set to 1 for a cable modem then a maximum of one CPE device will be able to access the network no matter how the remaining parameters are configured Benefits CMTS flexibility allows multiple service operator provisioners service providers and other users to synchronize between the CMTS and the cable modem the maximum number of CPE devices maximum number of IPv4 addresses and maximum numbe...

Page 235: ...SIS configuration file of the cable modem then the cable modem max cpe command overrides the configuration file value If number of the CPE is higher than the MAX CPE value in the DOCSIS configuration file of the cable modem or is set as unlimited then the value set in the configuration file takes precedence If the value in the configuration file is zero and no cable modem max cpe is configured the...

Page 236: ...The following is sample output that shows that the CMTS permits up to five CPE devices to use the specified cable interface to pass traffic interface Cable3 0 ip address 192 168 1 1 255 255 255 0 secondary ip address 10 1 1 1 255 255 255 0 load interval 30 no keepalive cable downstream annex B cable downstream modulation 256qam cable downstream interleave depth 32 cable downstream frequency 507000...

Page 237: ...stream 0 shutdown Additional References For additional information related to configuring the MAX CPE and Host parameters on the Cisco CMTS refer to the following references Related Documents Document Title Related Topic Cisco CMTS Cable Command Reference Cisco CMTS Commands Using the max cpe Command in the DOCSIS and CMTS Interaction of MAX CPE Parameters Standards Title Standards 6 Data Over Cab...

Page 238: ...ut the platform support and software image support Cisco Feature Navigator enables you to determine which software images support a specific software release feature set or platform To access Cisco Feature Navigator go to the http www cisco com go cfn link An account on the Cisco com page is not required The following table lists only the software release that introduced support for a given featur...

Page 239: ...nt Contents Information About SNMP Background Synchronization page 227 How to Configure SNMP Background Synchronization page 228 Configuring Example for SNMP Background Synchronization page 234 Feature Information for SNMP Background Synchronization page 235 Information About SNMP Background Synchronization To improve SNMP performance SNMP background synchronization feature is introduced to synchr...

Page 240: ...To use the cable bgsync command you must configure the service internal command in global configuration mode SNMP background synchronization is enabled by default use no cable bgsync active to disable this feature and use cable bgsync active to enable it again The following procedure lists detailed steps to enable SNMP background synchronization enable configure terminal cable bgsync active exit S...

Page 241: ...nds Background Sync last active time is 5 minutes 14 seconds ago I packet interval time is 1 day P packet interval time is 5 senconds Line Card with bg sync 3 0 Line Card working on I syncing Last clear cable bg sync counters Time Total bytes 85864 Total background sync packets 2109 Ack packets 0 Run Ctrl Msg packets 2 Data packets 0 Interval packets 2002 I Type packets 230 P Type packets 1772 Bg ...

Page 242: ...0 0 0 0 0 2 sid 16 512 0 0 0 0 0 2 uschan 0 0 0 0 0 0 0 3 serv flow 904 25104 4 4 115 4 0 3 sflog 0 0 0 0 0 0 0 3 cm 17 981 0 0 2 0 0 3 cmtx 296 8607 0 7 20 6 0 3 paramset 64 8368 0 0 0 0 0 3 DXIF 298 21876 0 9 74 3 0 3 sid 192 4756 0 1 6 8 0 3 uschan 167 5832 0 3 10 7 0 6 serv flow 0 0 0 0 0 0 0 6 sflog 0 0 0 0 0 0 0 6 cm 0 0 0 0 0 0 0 6 cmtx 0 0 0 0 0 0 0 6 paramset 0 0 0 0 0 0 0 6 DXIF 0 0 0 0 ...

Page 243: ... display all the SNMP background sync data on Supervisor side or line card side use the show cable bgsync sync info cable command as shown in the example below Router show cable bgsync sync info cable 9 0 1 part1 for srv template srv_tmp_id min_rate max_rate max_burst 0 0 0 0 1 0 64000 0 2 0 1000000 0 3 0 1000000 3044 4 0 0 3044 5 0 110000000 30000 6 0 0 3044 7 0 2000000000 5000000 8 0 0 3044 part...

Page 244: ...3 3 3 0 0 0 0 0 0 3600 179 23 3 3 3 0 0 0 0 0 0 3600 179 24 3 3 3 0 0 0 0 0 0 3600 179 25 3 3 3 0 0 0 0 0 0 3600 179 26 3 3 3 0 0 0 0 0 0 3600 179 27 4 5 5 0 8925 42 0 0 0 12700 88 28 6 7 7 3 0 0 0 0 0 12700 88 29 4 5 5 3 3855 21 0 0 0 11500 100 30 6 7 7 3 0 0 0 0 0 11500 100 31 8 8 8 3 222 3 0 0 0 11500 100 32 4 5 5 3 1277 11 0 0 0 12100 94 33 6 7 7 0 0 0 0 0 0 12100 94 34 4 5 5 0 3851 21 0 0 0 1...

Page 245: ...1520005 tcs_id 0x1 last_reg_time 1444372685 RCP ID 00 10 00 00 08 usch 1 modulation_type 2 rx_power 10 signal_noise 390 time_offset 1786 cm_mac e448 c70c 96d5 tcsbmp 0x2 admin_status 1 md_sg_id 0x1510505 rcc_status_id 0x4 rcs_id 0x1520005 tcs_id 0x2 last_reg_time 1444372688 RCP ID 00 10 00 00 08 usch 2 modulation_type 2 rx_power 15 signal_noise 381 time_offset 1786 cm_mac e448 c70c 9819 tcsbmp 0x1...

Page 246: ...recteds 0 snmp_sigq_uncorrectables 0 To display raw socket interprocess communication IPC infrastructure statistics for specified field replaceable unit FRU use the show platform software ios slot id socket statistics command as shown in the example below Router show platform software ios R0 socket statistics 0 Session Slot 2 Socket FD 93 Client ID 0 Message Receive Count 0 Message Receive Bytes 0...

Page 247: ...ase that introduced support for a given feature in a given software release train Unless noted otherwise subsequent releases of that software release train also support that feature Note Table 39 Feature Information for SNMP Background Synchronization Feature Information Releases Feature Name This feature was integrated into Cisco IOS XE Everest 16 6 1 on the Cisco cBR Series Converged Broadband R...

Page 248: ...eries Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x 236 SNMP Background Synchronization Feature Information for SNMP Background Synchronization ...

Page 249: ... image for free from Cisco com and use it to verify if the line card problems are due to hardware failure The customer can run field diagnostic tests on the standby line card at any time without interrupting service Testing the standby line card improves high availability of the system by ensuring the standby line card is ready for a switchover Field Diagnostic Image Information Field Diagnostic i...

Page 250: ...d Diagnostic image is loaded to the line card the line card goes offline Therefore schedule a downtime for the line card to be tested before performing field diagnostic tests Before performing any field diagnostic test unplug all cables on the device that connect to other interfaces If the cables that connect interfaces are not unplugged some field diagnostic tests may send packets to connected de...

Page 251: ...mage from a Line Card To unload the Field Diagnostic image use the request platform hardware diagnostic unload slot slot id command as below request platform hardware diagnostic unload slot slot id Then the line card will be reloaded to run time image To retain the results of a diagnostic test copy and paste the show platform hardware diagnostic status slot command output into a separate file befo...

Page 252: ...le lists only the software release that introduced support for a given feature in a given software release train Unless noted otherwise subsequent releases of that software release train also support that feature Note Table 40 Feature Information for Online Offline Diagnostics Feature Information Releases Feature Name This feature was integrated into Cisco IOS XE Everest 16 6 1 on the Cisco cBR Se...

Page 253: ...CMTSCPE 218 maximum number 218 F flap list troubleshooting 205 206 207 210 211 monitoring and troubleshooting 206 performing amplitude averaging 211 troubleshooting suggestions 210 using CLI 206 using SNMP API 205 using SNMPflap list troubleshooting 207 troubleshooting suggestions 207 O overview 197 218 221 cable modem max cpe commandoverview 221 cable max hosts command 221 maximum CPE or host par...

Page 254: ...Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16 8 x IN 2 Index ...

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